Re: Security Update for IE7 WinXP KB950759 fails to install

[X-post to Windows Update newsgroup]

Was IE7 installed before or after WinXP SP3 was installed?

What does WindowsUpdate.log have to say about the failure to install?

How to read the Windowsupdate.log file
http://support.microsoft.com/kb/902093

Compare errors to those listed here:
http://www.bleepingcomputer.com/blog...showentry=1122
and/or go to http://windowsupdate.microsoft.com > click on Help and Support
link in left pane > Solve problems on your own.

================================

Tip: Temporarily disable real-time protection by your anti-virus and/or
anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot Tea Timer,
AVG Anti-Spyware) and/or any third-party firewall (e.g., ZA) before
attempting to install the update(s). If you disable the third-party
firewall, make certain that you enable the Windows Firewall!

How to troubleshoot Windows Update, Microsoft Update, and Windows Server
Update Services installation issues:
http://support.microsoft.com/kb/906602

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB950759).

LOOK! => If your problem relates to a Cumulative Security Update for IE,
call the above number and ask to be transferred to the Consumer IE7 queue
(which is 47830).

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net


ju.c wrote:
> "Cumulative Security Update for Internet Explorer 7 for Windows XP
> (KB950759)" installation fails on XP Pro SP3. Automatic Updates was the
> first try, after that failed I downloaded the file from Microsoft
> Downloads. That too failed, so I tried the Microsoft Update Site. Same
> thing - fails. It seems to do a precondition check and something tells it
> to stop installing. Not anti-malware software, system fully updated and
> working perfectly. Any ideas or sympathy?

0x8007F0F1 is the key error but you've gotta answer some more questions
before we can make sense of it here.

Repost:
> Was IE7 installed before or after WinXP SP3 was installed?

Did you install Win XP SP3 via Windows Update or manually? Had you
reinstalled WinXP (SP2) just before you installed SP3?

What anti-virus application or security suite is installed? What
anti-spyware applications (other than Defender)? What third-party firewall
(if any)? Were any of these applications running when you installed SP3?

Were any other updates offered besides KB950759? If so, did they install
successfully?
--
~PA Bear

ju.c wrote:
> Is this enough? Too much? (Date & Time removed)
>
> 1192 6dc Handler :::::::::::::
> 1192 6dc Handler :: START :: Handler: Windows Patch Install
> 1192 6dc Handler :::::::::
> 1192 6dc Handler : Updates to install = 1
> 1192 6dc Handler : Installing update
> {665968F0-0FD1-46D0-B5EC-C9E416E55BDF}.105 1192 82c Handler Installing
> with
> parameters=-q -z -er,
> sandbox=C:\WINDOWS\SoftwareDistribution\Download\f 4bbe93413da6448b38093eb5244141e.
> 1192 82c Handler Install completed with 0x8007f0f1. 1192 6dc Handler
> FATAL:
> UH: 0x8007f0f1: InstallOrUninstallThread failed in
> CUHWindowsPatchHandler::HandleSingleUpdate 1192 6dc Handler : WARNING:
> Install completed: result type = 0x0, installer error = True, error =
> 0x8007f0f1, disabled until reboot = No, reboot required = No 1852 eb0 AU
> >## RESUMED ## AU: Installing update [UpdateId =
> {B4D318F7-B6A2-4470-A051-1D20600AAD80}] 1192 6dc Handler FATAL: UH:
> 0x8024200b: HandleSingleUpdate failed in
> CUHWindowsPatchHandler::HandleMultipleUpdates 1192 6dc Handler :::::::::
> 1852 eb0 AU # WARNING: Install failed, error = 0x8007F0F1 / 0x8007F0F1
> 1192 6dc Handler :: END :: Handler: Windows Patch Install 1192 6dc
> Handler ::::::::::::: 1852 eb0 AU Install call completed. 1852 eb0 AU #
> WARNING: Install call completed, reboot required = No, error = 0x00000000
> 1852 ffc Agent ********* 1852 eb0 AU ######### 1852 eb0 AU ## END ##
> AU:
> Installing updates [CallId = {0427DBB3-ADD5-446C-9B69-8554875215AF}] 1852
> eb0 AU #############
>
>
> ju.c
>
>
> "PA Bear [MS MVP]" <> wrote in message
> news:Oyx1wI$...
>> [X-post to Windows Update newsgroup]
>>
>> Was IE7 installed before or after WinXP SP3 was installed?
>>
>> What does WindowsUpdate.log have to say about the failure to install?
>>
>> How to read the Windowsupdate.log file
>> http://support.microsoft.com/kb/902093
>>
>> Compare errors to those listed here:
>> http://www.bleepingcomputer.com/blog...showentry=1122
>> and/or go to http://windowsupdate.microsoft.com > click on Help and
>> Support
>> link in left pane > Solve problems on your own.
>>
>> ================================
>>
>> Tip: Temporarily disable real-time protection by your anti-virus and/or
>> anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot Tea
>> Timer,
>> AVG Anti-Spyware) and/or any third-party firewall (e.g., ZA) before
>> attempting to install the update(s). If you disable the third-party
>> firewall, make certain that you enable the Windows Firewall!
>>
>> How to troubleshoot Windows Update, Microsoft Update, and Windows Server
>> Update Services installation issues:
>> http://support.microsoft.com/kb/906602
>>
>> Start a free Windows Update support incident request:
>> https://support.microsoft.com/oas/de...spx?gprid=6527
>>
>> Support for Windows Update:
>> http://support.microsoft.com/gp/wusupport
>>
>> For home users, no-charge support is available by calling 1-866-PCSAFETY
>> in
>> the United States and in Canada or by contacting your local Microsoft
>> subsidiary. There is no-charge for support calls that are associated
>> with
>> security updates. When you call, clearly state that your problem is
>> related to a Security Update and cite the update's KB number (e.g.,
>> KB950759).
>>
>> LOOK! => If your problem relates to a Cumulative Security Update for IE,
>> call the above number and ask to be transferred to the Consumer IE7 queue
>> (which is 47830).
>>
>> For more information about how to contact your local Microsoft subsidiary
>> for security update support issues, visit the International Support Web
>> site: http://support.microsoft.com/common/international.aspx
>>
>> For enterprise customers, support for security updates is available
>> through
>> your usual support contacts.
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-Windows (IE, OE, Security, Shell/User)
>> AumHa VSOP & Admin; DTS-L.net
>>
>>
>> ju.c wrote:
>>> "Cumulative Security Update for Internet Explorer 7 for Windows XP
>>> (KB950759)" installation fails on XP Pro SP3. Automatic Updates was the
>>> first try, after that failed I downloaded the file from Microsoft
>>> Downloads. That too failed, so I tried the Microsoft Update Site. Same
>>> thing - fails. It seems to do a precondition check and something tells
>>> it
>>> to stop installing. Not anti-malware software, system fully updated and
>>> working perfectly. Any ideas or sympathy?

---> I, too, am having this problem. The last error in the log is
0x80070005; however, the WU website shows 0x8DDD0007.

---> From the end of the log:

***
2008-06-11 22:14:31:890 1220 64c Report REPORT EVENT:
{F1E8DA62-4B30-45B6-9C16-0D269642E225} 2008-06-11
22:14:26:890-0500 1 182 101 {B4D318F7-B6A2-4470-A051-1D20600AAD80} 106 80070005 WindowsUpdate Failure Content
Install Installation Failure: Windows failed to install the following update
with error 0x80070005: Cumulative Security Update for Internet Explorer 7 for
Windows XP (KB950759).
***

Virus protection was turned off during install; I use a hardware firewall.

---> What I've tried:
1 -- I tried using the AU Reset tool from Sheenan Stanley
(http://www.microsoft.com/communities...7-5c28fd2b974e).
After running his tool, I went back to the WU website & went through the DL
& installation of 950759 again. It asked me to reboot, which I did. After
reboot, the yellow shield is still in the systray


2 -- Tried following the troubleshooting steps offered on the WU website.

3 -- I have tried calling the PCSAFETY number for different WU issues in the
past (different computer), and the person's thick accent coupled w/ the
excessive background noise made it impossible to understand the tech.


---> I think this is the part of the log where it begins the 950759 update...

***
2008-06-11 22:12:38:031 1220 64c DnldMgr *************
2008-06-11 22:12:38:031 1220 64c DnldMgr ** START ** DnldMgr: Downloading
updates [CallerId = WindowsUpdate]
2008-06-11 22:12:38:031 1220 64c DnldMgr *********
2008-06-11 22:12:38:031 1220 64c DnldMgr * Call ID =
{DE35BA07-28D1-4E84-BBE9-478B4E14EE3D}
2008-06-11 22:12:38:031 1220 64c DnldMgr * Priority = 3, Interactive = 1,
Owner is system = 0, Explicit proxy = 1, Proxy session id = -1, ServiceId =
{9482F4B4-E343-43B6-B170-9A65BC822C77}
2008-06-11 22:12:38:031 1220 64c DnldMgr * Updates to download = 1
2008-06-11 22:12:38:031 1220 64c Agent * Title = Cumulative Security
Update for Internet Explorer 7 for Windows XP (KB950759)
2008-06-11 22:12:38:031 1220 64c Agent * UpdateId =
{B4D318F7-B6A2-4470-A051-1D20600AAD80}.106
2008-06-11 22:12:38:031 1220 64c Agent * Bundles 1 updates:
2008-06-11 22:12:38:031 1220 64c Agent *
{665968F0-0FD1-46D0-B5EC-C9E416E55BDF}.105
2008-06-11 22:12:38:062 1220 64c DnldMgr *********** DnldMgr: New download
job [UpdateId = {665968F0-0FD1-46D0-B5EC-C9E416E55BDF}.105] ***********
2008-06-11 22:12:38:062 1220 64c DnldMgr * Queueing update for download
handler request generation.
2008-06-11 22:12:38:062 1220 64c DnldMgr Generating download request for
update {665968F0-0FD1-46D0-B5EC-C9E416E55BDF}.105
2008-06-11 22:12:39:125 1220 64c Handler Windows Patch download for UpdateId
= {665968F0-0FD1-46D0-B5EC-C9E416E55BDF}: selected action is download
full-file.
2008-06-11 22:12:39:125 1220 64c DnldMgr *********** DnldMgr: New download
job [UpdateId = {665968F0-0FD1-46D0-B5EC-C9E416E55BDF}.105] ***********
2008-06-11 22:12:39:578 1220 64c DnldMgr * BITS job initialized, JobId =
{F10242FF-051A-4531-9347-22E639983D64}
2008-06-11 22:12:39:671 1220 64c DnldMgr * Downloading from
http://www.download.windowsupdate.co...9e14c2a607.exe
to
C:\WINDOWS\SoftwareDistribution\Download\87ff457a4 4289b1c3f0d1fa652bd7f66\IE7-WindowsXP-KB950759-x86-ENU.exe (full file).
2008-06-11 22:12:39:828 1220 64c Agent *********
2008-06-11 22:12:39:828 1220 64c Agent ** END ** Agent: Downloading
updates [CallerId = WindowsUpdate]
2008-06-11 22:12:39:828 1220 64c Agent *************
2008-06-11 22:13:49:750 1220 824 DnldMgr BITS job
{F10242FF-051A-4531-9347-22E639983D64} completed successfully
2008-06-11 22:13:50:218 1220 824 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\Download\87ff457a4 4289b1c3f0d1fa652bd7f66\IE7-WindowsXP-KB950759-x86-ENU.exe:
2008-06-11 22:13:50:296 1220 824 Misc Microsoft signed: Yes
2008-06-11 22:13:50:296 1220 824 DnldMgr Download job bytes total = 0,
bytes transferred = 8914472
2008-06-11 22:13:50:296 1220 824 DnldMgr *********** DnldMgr: New download
job [UpdateId = {665968F0-0FD1-46D0-B5EC-C9E416E55BDF}.105] ***********
2008-06-11 22:13:50:296 1220 824 DnldMgr * Queueing update for download
handler request generation.
2008-06-11 22:13:50:296 1220 824 DnldMgr Generating download request for
update {665968F0-0FD1-46D0-B5EC-C9E416E55BDF}.105
2008-06-11 22:13:51:343 1220 824 Handler Windows Patch download for UpdateId
= {665968F0-0FD1-46D0-B5EC-C9E416E55BDF}: selected action is download
full-file.
2008-06-11 22:13:55:671 1220 824 DnldMgr *********** DnldMgr: New download
job [UpdateId = {665968F0-0FD1-46D0-B5EC-C9E416E55BDF}.105] ***********
2008-06-11 22:13:55:671 1220 824 DnldMgr * All files for update were
already downloaded and are valid.
2008-06-11 22:13:55:687 3072 b14 COMAPI >>-- RESUMED -- COMAPI: Download
[ClientId = WindowsUpdate]
2008-06-11 22:13:55:687 3072 b14 COMAPI - Download call complete
(succeeded = 1, succeeded with errors = 0, failed = 0, unaccounted = 0)
2008-06-11 22:13:55:687 3072 b14 COMAPI ---------
2008-06-11 22:13:55:687 3072 b14 COMAPI -- END -- COMAPI: Download
[ClientId = WindowsUpdate]
2008-06-11 22:13:55:687 3072 b14 COMAPI -------------
2008-06-11 22:13:56:250 3072 c2c COMAPI -------------
2008-06-11 22:13:56:250 3072 c2c COMAPI -- START -- COMAPI: Install
[ClientId = WindowsUpdate]
2008-06-11 22:13:56:250 3072 c2c COMAPI ---------
2008-06-11 22:13:56:250 3072 c2c COMAPI - Allow source prompts: Yes;
Forced: No; Force quiet: No
2008-06-11 22:13:56:250 3072 c2c COMAPI - Updates in request: 1
2008-06-11 22:13:56:250 3072 c2c COMAPI - ServiceID =
{9482F4B4-E343-43B6-B170-9A65BC822C77}
2008-06-11 22:13:56:250 3072 c2c COMAPI - Updates to install = 1
2008-06-11 22:13:56:250 3072 c2c COMAPI <<-- SUBMITTED -- COMAPI: Install
[ClientId = WindowsUpdate]
2008-06-11 22:13:56:250 1220 9f4 Agent *************
2008-06-11 22:13:56:250 1220 9f4 Agent ** START ** Agent: Installing
updates [CallerId = WindowsUpdate]
2008-06-11 22:13:56:250 1220 9f4 Agent *********
2008-06-11 22:13:56:250 1220 9f4 Agent * Updates to install = 1
2008-06-11 22:13:56:250 1220 9f4 Agent * Title = Cumulative Security
Update for Internet Explorer 7 for Windows XP (KB950759)
2008-06-11 22:13:56:250 1220 9f4 Agent * UpdateId =
{B4D318F7-B6A2-4470-A051-1D20600AAD80}.106
2008-06-11 22:13:56:250 1220 9f4 Agent * Bundles 1 updates:
2008-06-11 22:13:56:250 1220 9f4 Agent *
{665968F0-0FD1-46D0-B5EC-C9E416E55BDF}.105
2008-06-11 22:13:57:218 1220 9f4 Handler Attempting to create remote handler
process as HEPBURN\Barbara M. Hepburn in session 0
2008-06-11 22:13:57:421 1220 9f4 DnldMgr Preparing update for install,
updateId = {665968F0-0FD1-46D0-B5EC-C9E416E55BDF}.105.
2008-06-11 22:13:57:421 3916 f64 Misc =========== Logging initialized
(build: 7.1.6001.65, tz: -0500) ===========
2008-06-11 22:13:57:421 3916 f64 Misc = Process:
C:\WINDOWS\system32\wuauclt.exe
2008-06-11 22:13:57:421 3916 f64 Misc = Module:
C:\WINDOWS\system32\wuaueng.dll
2008-06-11 22:13:57:421 3916 f64 Handler :::::::::::::
2008-06-11 22:13:57:421 3916 f64 Handler :: START :: Handler: Windows Patch
Install
2008-06-11 22:13:57:421 3916 f64 Handler :::::::::
2008-06-11 22:13:57:421 3916 f64 Handler : Updates to install = 1
2008-06-11 22:13:57:421 3916 f64 Handler : Installing update
{665968F0-0FD1-46D0-B5EC-C9E416E55BDF}.105
2008-06-11 22:13:57:421 3916 f68 Handler Installing with parameters=-q -z
-er,
sandbox=C:\WINDOWS\SoftwareDistribution\Download\f 4bbe93413da6448b38093eb5244141e.
2008-06-11 22:14:00:671 1220 64c Report REPORT EVENT:
{94B6E71D-7DDB-46A6-B78A-5C0146997829} 2008-06-11
22:13:55:671-0500 1 162 101 {B4D318F7-B6A2-4470-A051-1D20600AAD80} 106 0 WindowsUpdate Success Content Download Download succeeded.
2008-06-11 22:14:26:890 3916 f68 Handler Install completed with 0x80070005.
2008-06-11 22:14:26:890 3916 f64 Handler FATAL: UH: 0x80070005:
InstallOrUninstallThread failed in CUHWindowsPatchHandler::HandleSingleUpdate
2008-06-11 22:14:26:890 3916 f64 Handler : WARNING: Install completed:
result type = 0x0, installer error = True, error = 0x80070005, disabled until
reboot = Yes, reboot required = No
2008-06-11 22:14:26:890 3916 f64 Handler FATAL: UH: 0x8024200b:
HandleSingleUpdate failed in CUHWindowsPatchHandler::HandleMultipleUpdates
2008-06-11 22:14:26:890 3916 f64 Handler :::::::::
2008-06-11 22:14:26:890 3916 f64 Handler :: END :: Handler: Windows Patch
Install
2008-06-11 22:14:26:890 3916 f64 Handler :::::::::::::
2008-06-11 22:14:26:906 1220 9f4 Agent *********
2008-06-11 22:14:26:906 1220 9f4 Agent ** END ** Agent: Installing
updates [CallerId = WindowsUpdate]
2008-06-11 22:14:26:906 1220 9f4 Agent *************
2008-06-11 22:14:26:906 1220 1cc AU AU setting pending client directive to
'Reboot Pending'
2008-06-11 22:14:26:906 1220 1cc AU Triggering Offline detection
(non-interactive)
2008-06-11 22:14:26:906 3072 fb4 COMAPI >>-- RESUMED -- COMAPI: Install
[ClientId = WindowsUpdate]
2008-06-11 22:14:26:906 3072 fb4 COMAPI - Install call complete (succeeded
= 0, succeeded with errors = 0, failed = 1, unaccounted = 0)
2008-06-11 22:14:26:906 3072 fb4 COMAPI - Reboot required = Yes
2008-06-11 22:14:26:906 3072 fb4 COMAPI - WARNING: Exit code = 0x00000000;
Call error code = 0x80240022
2008-06-11 22:14:26:906 3072 fb4 COMAPI ---------
2008-06-11 22:14:26:906 3072 fb4 COMAPI -- END -- COMAPI: Install
[ClientId = WindowsUpdate]
2008-06-11 22:14:26:906 3072 fb4 COMAPI -------------
2008-06-11 22:14:26:906 1220 1cc AU #############
2008-06-11 22:14:26:906 1220 1cc AU ## START ## AU: Search for updates
2008-06-11 22:14:26:906 1220 1cc AU #########
2008-06-11 22:14:26:906 1220 1cc AU <<## SUBMITTED ## AU: Search for updates
[CallId = {27EA0F60-4661-4767-BB7F-65AA6BA03B9B}]
2008-06-11 22:14:26:921 1220 64c Agent *************
2008-06-11 22:14:26:921 1220 64c Agent ** START ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2008-06-11 22:14:26:921 1220 64c Agent *********
2008-06-11 22:14:26:921 1220 64c Agent * Online = No; Ignore download
priority = No
2008-06-11 22:14:26:921 1220 64c Agent * Criteria = "IsHidden=0 and
IsInstalled=0 and DeploymentAction='Installation' and IsAssigned=1 or
IsHidden=0 and IsPresent=1 and DeploymentAction='Uninstallation' and
IsAssigned=1 or IsHidden=0 and IsInstalled=1 and
DeploymentAction='Installation' and IsAssigned=1 and RebootRequired=1 or
IsHidden=0 and IsInstalled=0 and DeploymentAction='Uninstallation' and
IsAssigned=1 and RebootRequired=1"
2008-06-11 22:14:26:921 1220 64c Agent * ServiceID =
{9482F4B4-E343-43B6-B170-9A65BC822C77}
2008-06-11 22:14:28:218 1220 64c Agent Handler for update
{B4D318F7-B6A2-4470-A051-1D20600AAD80}.106 is not active. Not returning it.
2008-06-11 22:14:28:218 1220 64c Agent * Found 0 updates and 12 categories
in search; evaluated appl. rules of 198 out of 291 deployed entities
2008-06-11 22:14:28:218 1220 64c Agent *********
2008-06-11 22:14:28:218 1220 64c Agent ** END ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2008-06-11 22:14:28:218 1220 64c Agent *************
2008-06-11 22:14:28:218 1220 60c AU >>## RESUMED ## AU: Search for updates
[CallId = {27EA0F60-4661-4767-BB7F-65AA6BA03B9B}]
2008-06-11 22:14:28:218 1220 60c AU # 0 updates detected
2008-06-11 22:14:28:218 1220 60c AU #########
2008-06-11 22:14:28:218 1220 60c AU ## END ## AU: Search for updates
[CallId = {27EA0F60-4661-4767-BB7F-65AA6BA03B9B}]
2008-06-11 22:14:28:218 1220 60c AU #############
2008-06-11 22:14:28:218 1220 60c AU Setting AU scheduled install time to
2008-06-12 08:00:00
2008-06-11 22:14:31:890 1220 64c Report REPORT EVENT:
{F1E8DA62-4B30-45B6-9C16-0D269642E225} 2008-06-11
22:14:26:890-0500 1 182 101 {B4D318F7-B6A2-4470-A051-1D20600AAD80} 106 80070005 WindowsUpdate Failure Content
Install Installation Failure: Windows failed to install the following update
with error 0x80070005: Cumulative Security Update for Internet Explorer 7 for
Windows XP (KB950759).
2008-06-11 22:14:41:921 1220 1cc AU Launched new AU client for directive
'Reboot Pending', session id = 0x0
2008-06-11 22:14:41:968 3140 c48 Misc =========== Logging initialized
(build: 7.1.6001.65, tz: -0500) ===========
2008-06-11 22:14:41:968 3140 c48 Misc = Process:
C:\WINDOWS\system32\wuauclt.exe
2008-06-11 22:14:41:968 3140 c48 AUClnt Launched Client UI process
2008-06-11 22:14:42:296 3140 c48 Misc =========== Logging initialized
(build: 7.1.6001.65, tz: -0500) ===========
2008-06-11 22:14:42:296 3140 c48 Misc = Process:
C:\WINDOWS\system32\wuauclt.exe
2008-06-11 22:14:42:296 3140 c48 Misc = Module:
C:\WINDOWS\system32\wucltui.dll
2008-06-11 22:14:42:296 3140 c48 CltUI AU client got new directive = 'Reboot
Pending', serviceId = {9482F4B4-E343-43B6-B170-9A65BC822C77}, return =
0x00000000
***

"PA Bear [MS MVP]" wrote:

> [X-post to Windows Update newsgroup]
>
> Was IE7 installed before or after WinXP SP3 was installed?
>
> What does WindowsUpdate.log have to say about the failure to install?
>
> How to read the Windowsupdate.log file
> http://support.microsoft.com/kb/902093
>
> Compare errors to those listed here:
> http://www.bleepingcomputer.com/blog...showentry=1122
> and/or go to http://windowsupdate.microsoft.com > click on Help and Support
> link in left pane > Solve problems on your own.
>
> ================================
>
> Tip: Temporarily disable real-time protection by your anti-virus and/or
> anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot Tea Timer,
> AVG Anti-Spyware) and/or any third-party firewall (e.g., ZA) before
> attempting to install the update(s). If you disable the third-party
> firewall, make certain that you enable the Windows Firewall!
>
> How to troubleshoot Windows Update, Microsoft Update, and Windows Server
> Update Services installation issues:
> http://support.microsoft.com/kb/906602
>
> Start a free Windows Update support incident request:
> https://support.microsoft.com/oas/de...spx?gprid=6527
>
> Support for Windows Update:
> http://support.microsoft.com/gp/wusupport
>
> For home users, no-charge support is available by calling 1-866-PCSAFETY in
> the United States and in Canada or by contacting your local Microsoft
> subsidiary. There is no-charge for support calls that are associated with
> security updates. When you call, clearly state that your problem is related
> to a Security Update and cite the update's KB number (e.g., KB950759).
>
> LOOK! => If your problem relates to a Cumulative Security Update for IE,
> call the above number and ask to be transferred to the Consumer IE7 queue
> (which is 47830).
>
> For more information about how to contact your local Microsoft subsidiary
> for security update support issues, visit the International Support Web
> site: http://support.microsoft.com/common/international.aspx
>
> For enterprise customers, support for security updates is available through
> your usual support contacts.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE, OE, Security, Shell/User)
> AumHa VSOP & Admin; DTS-L.net
>
>
> ju.c wrote:
> > "Cumulative Security Update for Internet Explorer 7 for Windows XP
> > (KB950759)" installation fails on XP Pro SP3. Automatic Updates was the
> > first try, after that failed I downloaded the file from Microsoft
> > Downloads. That too failed, so I tried the Microsoft Update Site. Same
> > thing - fails. It seems to do a precondition check and something tells it
> > to stop installing. Not anti-malware software, system fully updated and
> > working perfectly. Any ideas or sympathy?
>
>

This problem is the same one as I have just experienced. I have XP Pro with
SP3 on a desktop and a notebook. The OS was installed on both of them from a
slipstreamed XP/SP3 CD. They both have AVG 8 Free version installed. No
others. XP Firewall.
The notebook installed the same update plus five more in the same batch
without any problems on the 11th June. I didn't make any changes to AVG.
They both had IE7 installed a few days ago, that is, later than the OS.

The desktop also downloaded (from Update) the same six updates on the same
day and started to install them. But, after the message "Initializing
Installation" appeared, nothing else happened, except for the HDD buzzing
away!

I left it running for about five hours while doing other things, and then
shut down the computer. It duly came up with the shutting down message, and
then the message "updates being installed 1....6...." or similar. Then I gave
it some more time and as the message remained unchanged, I switched off.

So why the diference?

Tony

"PA Bear [MS MVP]" wrote:

> [X-post to Windows Update newsgroup]
>
> Was IE7 installed before or after WinXP SP3 was installed?
>
>

Please begin a new thread about your issoes, David. Thanks.

david331 wrote:
> ---> I, too, am having this problem. The last error in the log is
> 0x80070005; however, the WU website shows 0x8DDD0007.
<snip>

Please begin a new thread about your issues, Tony. Thanks.

Tony Batchelor wrote:
> This problem is the same one as I have just experienced. I have XP Pro
> with
> SP3 on a desktop and a notebook. The OS was installed on both of them from
> a
> slipstreamed XP/SP3 CD. They both have AVG 8 Free version installed. No
> others. XP Firewall.
> The notebook installed the same update plus five more in the same batch
> without any problems on the 11th June. I didn't make any changes to AVG.
> They both had IE7 installed a few days ago, that is, later than the OS.
>
> The desktop also downloaded (from Update) the same six updates on the same
> day and started to install them. But, after the message "Initializing
> Installation" appeared, nothing else happened, except for the HDD buzzing
> away!
>
> I left it running for about five hours while doing other things, and then
> shut down the computer. It duly came up with the shutting down message,
> and
> then the message "updates being installed 1....6...." or similar. Then I
> gave it some more time and as the message remained unchanged, I switched
> off.
>
> So why the diference?
>
> Tony
>
> "PA Bear [MS MVP]" wrote:
>
>> [X-post to Windows Update newsgroup]
>>
>> Was IE7 installed before or after WinXP SP3 was installed?

> From KB950759-IE7.log:
> "AnalyzeForBranching: files installed on target workstation are from
> sp3bta
> branch which is incompatible with sp2gdr branch"

Uninstall WinXP SP3 Beta/Release Candidate via Add/Remove Programs, then
install WinXP SP3 RTM via Windows Update.

How to remove Windows XP Service Pack 3 from your computer:
http://support.microsoft.com/kb/950249

WinXP SP3 - Read all prerequisites for a successful installation
http://msmvps.com/blogs/harrywaldron...tallation.aspx

Steps to take before you install WinXP SP3
http://support.microsoft.com/kb/950717
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


ju.c wrote:
> (Redone with missing answers)
>
> Hello, here are the answers.
>
> ? Was IE7 installed before or after WinXP SP3 was installed?
> Long before.
>
> ? Did you install Win XP SP3 via Windows Update or manually?
> Manually.
>
> ? Had you reinstalled WinXP (SP2) just before you installed SP3?
> No.
>
> ? What anti-virus application or security suite is installed?
> Just ZoneAlarm Suite, which I shutdown.
>
> ? Were any other updates offered besides KB950759?
> Yes.
>
> ? If so, did they install successfully?
> Yes.
>
>
> Some things I've since found:
>
> From KB950759-IE7.log:
> "AnalyzeForBranching: files installed on target workstation are from
> sp3bta
> branch which is incompatible with sp2gdr branch"
>
> From website:
> Microsoft Security Bulletin MS08-031 - Critical
> Cumulative Security Update for Internet Explorer (950759)
> Published: June 10, 2008 Updated: June 11, 2008
> http://www.microsoft.com/technet/sec.../MS08-031.mspx
>
> Windows XP Service Pack 2 and Windows XP Service Pack 3
> http://www.microsoft.com/downloads/d...8-071310D9464A
>
> I'm confused. It says for SP3, but the installer fails because of SP3. So
> if files are incompatible why is the update offered?
>
>
> ju.c
>
>
>> "PA Bear [MS MVP]" <> wrote in message
>> news:O#...
>>> 0x8007F0F1 is the key error but you've gotta answer some more questions
>>> before we can make sense of it here.
>>>
>>> Repost:
>>>> Was IE7 installed before or after WinXP SP3 was installed?
>>>
>>> Did you install Win XP SP3 via Windows Update or manually? Had you
>>> reinstalled WinXP (SP2) just before you installed SP3?
>>>
>>> What anti-virus application or security suite is installed? What
>>> anti-spyware applications (other than Defender)? What third-party
>>> firewall (if any)? Were any of these applications running when you
>>> installed SP3?
>>>
>>> Were any other updates offered besides KB950759? If so, did they
>>> install
>>> successfully?
>>> --
>>> ~PA Bear
>>>
>>> ju.c wrote:
>>>> Is this enough? Too much? (Date & Time removed)
>>>>
>>>> 1192 6dc Handler :::::::::::::
>>>> 1192 6dc Handler :: START :: Handler: Windows Patch Install
>>>> 1192 6dc Handler :::::::::
>>>> 1192 6dc Handler : Updates to install = 1
>>>> 1192 6dc Handler : Installing update
>>>> {665968F0-0FD1-46D0-B5EC-C9E416E55BDF}.105 1192 82c Handler Installing
>>>> with
>>>> parameters=-q -z -er,
>>>> sandbox=C:\WINDOWS\SoftwareDistribution\Download\f 4bbe93413da6448b38093eb5244141e.
>>>> 1192 82c Handler Install completed with 0x8007f0f1. 1192 6dc Handler
>>>> FATAL:
>>>> UH: 0x8007f0f1: InstallOrUninstallThread failed in
>>>> CUHWindowsPatchHandler::HandleSingleUpdate 1192 6dc Handler :
>>>> WARNING:
>>>> Install completed: result type = 0x0, installer error = True, error =
>>>> 0x8007f0f1, disabled until reboot = No, reboot required = No 1852 eb0
>>>> AU
>>>>> ## RESUMED ## AU: Installing update [UpdateId =
>>>> {B4D318F7-B6A2-4470-A051-1D20600AAD80}] 1192 6dc Handler FATAL: UH:
>>>> 0x8024200b: HandleSingleUpdate failed in
>>>> CUHWindowsPatchHandler::HandleMultipleUpdates 1192 6dc Handler
>>>> :::::::::
>>>> 1852 eb0 AU # WARNING: Install failed, error = 0x8007F0F1 /
>>>> 0x8007F0F1
>>>> 1192 6dc Handler :: END :: Handler: Windows Patch Install 1192 6dc
>>>> Handler ::::::::::::: 1852 eb0 AU Install call completed. 1852 eb0 AU
>>>> #
>>>> WARNING: Install call completed, reboot required = No, error =
>>>> 0x00000000
>>>> 1852 ffc Agent ********* 1852 eb0 AU ######### 1852 eb0 AU ## END ##
>>>> AU:
>>>> Installing updates [CallId = {0427DBB3-ADD5-446C-9B69-8554875215AF}]
>>>> 1852
>>>> eb0 AU #############
>>>>
>>>>
>>>> ju.c
>>>>
>>>>
>>>> "PA Bear [MS MVP]" <> wrote in message
>>>> news:Oyx1wI$...
>>>>> [X-post to Windows Update newsgroup]
>>>>>
>>>>> Was IE7 installed before or after WinXP SP3 was installed?
>>>>>
>>>>> What does WindowsUpdate.log have to say about the failure to install?
>>>>>
>>>>> How to read the Windowsupdate.log file
>>>>> http://support.microsoft.com/kb/902093
>>>>>
>>>>> Compare errors to those listed here:
>>>>> http://www.bleepingcomputer.com/blog...showentry=1122
>>>>> and/or go to http://windowsupdate.microsoft.com > click on Help and
>>>>> Support
>>>>> link in left pane > Solve problems on your own.
>>>>>
>>>>> ================================
>>>>>
>>>>> Tip: Temporarily disable real-time protection by your anti-virus
>>>>> and/or
>>>>> anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot Tea
>>>>> Timer,
>>>>> AVG Anti-Spyware) and/or any third-party firewall (e.g., ZA) before
>>>>> attempting to install the update(s). If you disable the third-party
>>>>> firewall, make certain that you enable the Windows Firewall!
>>>>>
>>>>> How to troubleshoot Windows Update, Microsoft Update, and Windows
>>>>> Server
>>>>> Update Services installation issues:
>>>>> http://support.microsoft.com/kb/906602
>>>>>
>>>>> Start a free Windows Update support incident request:
>>>>> https://support.microsoft.com/oas/de...spx?gprid=6527
>>>>>
>>>>> Support for Windows Update:
>>>>> http://support.microsoft.com/gp/wusupport
>>>>>
>>>>> For home users, no-charge support is available by calling
>>>>> 1-866-PCSAFETY
>>>>> in
>>>>> the United States and in Canada or by contacting your local Microsoft
>>>>> subsidiary. There is no-charge for support calls that are associated
>>>>> with
>>>>> security updates. When you call, clearly state that your problem is
>>>>> related to a Security Update and cite the update's KB number (e.g.,
>>>>> KB950759).
>>>>>
>>>>> LOOK! => If your problem relates to a Cumulative Security Update for
>>>>> IE,
>>>>> call the above number and ask to be transferred to the Consumer IE7
>>>>> queue (which is 47830).
>>>>>
>>>>> For more information about how to contact your local Microsoft
>>>>> subsidiary for security update support issues, visit the International
>>>>> Support Web site:
>>>>> http://support.microsoft.com/common/international.aspx
>>>>>
>>>>> For enterprise customers, support for security updates is available
>>>>> through
>>>>> your usual support contacts.
>>>>> --
>>>>> ~Robear Dyer (PA Bear)
>>>>> MS MVP-Windows (IE, OE, Security, Shell/User)
>>>>> AumHa VSOP & Admin; DTS-L.net
>>>>>
>>>>>
>>>>> ju.c wrote:
>>>>>> "Cumulative Security Update for Internet Explorer 7 for Windows XP
>>>>>> (KB950759)" installation fails on XP Pro SP3. Automatic Updates was
>>>>>> the
>>>>>> first try, after that failed I downloaded the file from Microsoft
>>>>>> Downloads. That too failed, so I tried the Microsoft Update Site.
>>>>>> Same
>>>>>> thing - fails. It seems to do a precondition check and something
>>>>>> tells
>>>>>> it
>>>>>> to stop installing. Not anti-malware software, system fully updated
>>>>>> and
>>>>>> working perfectly. Any ideas or sympathy?

OK
Subject - Updates install hangs

"PA Bear [MS MVP]" wrote:

> Please begin a new thread about your issues, Tony. Thanks.
>
> Tony Batchelor wrote:
> > This problem is the same one as I have just experienced. I have XP Pro
> > with
> > SP3 on a desktop and a notebook. The OS was installed on both of them from
> > a
> > slipstreamed XP/SP3 CD. They both have AVG 8 Free version installed. No
> > others. XP Firewall.
> > The notebook installed the same update plus five more in the same batch
> > without any problems on the 11th June. I didn't make any changes to AVG.
> > They both had IE7 installed a few days ago, that is, later than the OS.
> >
> > The desktop also downloaded (from Update) the same six updates on the same
> > day and started to install them. But, after the message "Initializing
> > Installation" appeared, nothing else happened, except for the HDD buzzing
> > away!
> >
> > I left it running for about five hours while doing other things, and then
> > shut down the computer. It duly came up with the shutting down message,
> > and
> > then the message "updates being installed 1....6...." or similar. Then I
> > gave it some more time and as the message remained unchanged, I switched
> > off.
> >
> > So why the diference?
> >
> > Tony
> >
> > "PA Bear [MS MVP]" wrote:
> >
> >> [X-post to Windows Update newsgroup]
> >>
> >> Was IE7 installed before or after WinXP SP3 was installed?
>
>

Yes, that would be what you put in the subject line when you start a new
thread.

Tony Batchelor wrote:

> OK
> Subject - Updates install hangs
>
> "PA Bear [MS MVP]" wrote:
>
>
>>Please begin a new thread about your issues, Tony. Thanks.
>>
>>Tony Batchelor wrote:
>>
>>>This problem is the same one as I have just experienced. I have XP Pro
>>>with
>>>SP3 on a desktop and a notebook. The OS was installed on both of them from
>>>a
>>>slipstreamed XP/SP3 CD. They both have AVG 8 Free version installed. No
>>>others. XP Firewall.
>>>The notebook installed the same update plus five more in the same batch
>>>without any problems on the 11th June. I didn't make any changes to AVG.
>>>They both had IE7 installed a few days ago, that is, later than the OS.
>>>
>>>The desktop also downloaded (from Update) the same six updates on the same
>>>day and started to install them. But, after the message "Initializing
>>>Installation" appeared, nothing else happened, except for the HDD buzzing
>>>away!
>>>
>>>I left it running for about five hours while doing other things, and then
>>>shut down the computer. It duly came up with the shutting down message,
>>>and
>>>then the message "updates being installed 1....6...." or similar. Then I
>>>gave it some more time and as the message remained unchanged, I switched
>>>off.
>>>
>>>So why the diference?
>>>
>>>Tony
>>>
>>>"PA Bear [MS MVP]" wrote:
>>>
>>>
>>>>[X-post to Windows Update newsgroup]
>>>>
>>>>Was IE7 installed before or after WinXP SP3 was installed?
>>
>>

May I stick my nose in?

'Beginning a new thread' means to start your own thread. It does /not/
mean changing the Subject line.

It is considered rude to appropriate someone else's thread. That's known
as 'hijacking' and it's rude because the OP (original poster) deserves
our full attention, including an answer specifically tailored to their
question.

Since every computer configuration and user situation is different, your
question is not necessarily the same as the OP's situation (although it
may seem the same to you.)

Since hijackers don't usually get this kind of consideration, you would
do well to accept my advice and start your own thread.

Other ways you can avoid arousing the ire of your fellow users (nobody
here works for Microsoft):

1- Review previous posts to see if your question has already been
addressed before you ask the same question.

2- Learn how to ask a question wisely

"How to ask a question"
http://support.microsoft.com/kb/555375

3- Try searching the web before posting a question. That's where most of
the answers we offer come from.

---
Leonard Grey
Errare humanum est

Tony Batchelor wrote:
> OK
> Subject - Updates install hangs
>
> "PA Bear [MS MVP]" wrote:
>
>> Please begin a new thread about your issues, Tony. Thanks.
>>
>> Tony Batchelor wrote:
>>> This problem is the same one as I have just experienced. I have XP Pro
>>> with
>>> SP3 on a desktop and a notebook. The OS was installed on both of them from
>>> a
>>> slipstreamed XP/SP3 CD. They both have AVG 8 Free version installed. No
>>> others. XP Firewall.
>>> The notebook installed the same update plus five more in the same batch
>>> without any problems on the 11th June. I didn't make any changes to AVG.
>>> They both had IE7 installed a few days ago, that is, later than the OS.
>>>
>>> The desktop also downloaded (from Update) the same six updates on the same
>>> day and started to install them. But, after the message "Initializing
>>> Installation" appeared, nothing else happened, except for the HDD buzzing
>>> away!
>>>
>>> I left it running for about five hours while doing other things, and then
>>> shut down the computer. It duly came up with the shutting down message,
>>> and
>>> then the message "updates being installed 1....6...." or similar. Then I
>>> gave it some more time and as the message remained unchanged, I switched
>>> off.
>>>
>>> So why the diference?
>>>
>>> Tony
>>>
>>> "PA Bear [MS MVP]" wrote:
>>>
>>>> [X-post to Windows Update newsgroup]
>>>>
>>>> Was IE7 installed before or after WinXP SP3 was installed?
>>