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RE: Server frozen every few days after a successful backup has verifie

 
 
Andrés Vargas
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      08-19-2007
I am having exactly the same problem in a SBS 2003 Spanish version. There is
a bug in the backup routine that writes down the date in the final report
accesible through the Server Administration Console. The date is written in
english order m/d/y, but is read in spanish order d/m/y, that produces an
error in the "Backup screen" of the administration console (could not display
the page) in days above 12. I am suspecting that the hang is produced in
these same days, but I have to confirm this yet.


"Jamie Nelson" wrote:

> Hi,
> One of my client's SBS 2003 servers (R2 Sp2, HP ML350 G5) is freezing
> every few days.
> There are no related errors in the event logs, but every time it
> freezes it coincides with the completion of the servers NTBACKUP.
> I tested this by changing the time of the backup, and sure enough,
> when the backup completed the server had frozen.
>
> The server is actually still on, and hard hard drive lights flicker,
> along with the network connectivity light, the users on the network,
> about half way through the backup (I believe) suddenly no longer have
> access to the shared drives, or exchange, RDP to the server doesn't
> work, and local access to the server doesn't respond either.
> The only way to access the the server is to reboot it.
>
> After a reboot, everything works fine, no issues to the server (apart
> from the errors you get with a hard reboot).
> The verify of the backup is the last entry in the event logs, and in
> the backup logs, the backup is successful.
>
> So experts, anyone have a been-there-done-that for this?
> Jamie
>
>

 
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Lars Hermansen
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      08-19-2007
I do have the same problem with a ML350 G5 server running SBS2003 at a
customer site. It has been hanging several times when the users arrives in
the morning always after the backup has finished. This customer uses Symantec
backup exec.

3 days ago these nightly crashes caused the Exchange to shut down dirty and
the server was unable to start again (hanging in applying computer settings).
Running safe mode and disabling information store made the server start
normally again, except that IS start caused the server to hang. Trying to
recover or repair with eseutil also caused the server to hang.

I'm not able to get a crash debug as the server still is alive. The mouse is
alive and the clock is updated in the left lower corner, but network services
and the desktop isnt responding. I did also leave the Task Manager open and
this was frozen to.

I have been trying to make the server work again all weekend and have tried
totally new hardware, updated firmware and proliant support pack with no
luck. I have repaired the Exchange database on a XP workstation using eseutil
/p and this worked.

Hope someone finds a solution on this problem soon.
Best regards, Lars Hermansen

"Andrés Vargas" wrote:

> I am having exactly the same problem in a SBS 2003 Spanish version. There is
> a bug in the backup routine that writes down the date in the final report
> accesible through the Server Administration Console. The date is written in
> english order m/d/y, but is read in spanish order d/m/y, that produces an
> error in the "Backup screen" of the administration console (could not display
> the page) in days above 12. I am suspecting that the hang is produced in
> these same days, but I have to confirm this yet.
>
>
> "Jamie Nelson" wrote:
>
> > Hi,
> > One of my client's SBS 2003 servers (R2 Sp2, HP ML350 G5) is freezing
> > every few days.
> > There are no related errors in the event logs, but every time it
> > freezes it coincides with the completion of the servers NTBACKUP.
> > I tested this by changing the time of the backup, and sure enough,
> > when the backup completed the server had frozen.
> >
> > The server is actually still on, and hard hard drive lights flicker,
> > along with the network connectivity light, the users on the network,
> > about half way through the backup (I believe) suddenly no longer have
> > access to the shared drives, or exchange, RDP to the server doesn't
> > work, and local access to the server doesn't respond either.
> > The only way to access the the server is to reboot it.
> >
> > After a reboot, everything works fine, no issues to the server (apart
> > from the errors you get with a hard reboot).
> > The verify of the backup is the last entry in the event logs, and in
> > the backup logs, the backup is successful.
> >
> > So experts, anyone have a been-there-done-that for this?
> > Jamie
> >
> >

 
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