RE: SP 3 problems and virtual memory issue

Simon

I realize you are "new to this", so please don't be too upset if I point out
that this newsgroup is for Vista users. I have no expertise to deal with your
query, but you should have posted it in 'microsoft.public.windowsxp.general'
to get a proper response.

"Simon Stacey" wrote:

> Hello,
> I am new to this so please bear with me if I don't give the right info. My
> friends PC is running XP home and whenever she tries to install Service pack
> 3 it gets to backing up files (roughly about a 1/3 on the progress
> indicator) it fails and shuts down the PC. When it recovers it says windows
> has recovered from a serious error and asks to send the fault report.
>
> On viewing the technical information it is sending it says the following;
> BCCode 10000050 BCP1 E499C000 BCP2 00000001 BCP3 80637090
> BCP4 00000001 OSVer 5_1_2600 SP 2_0 Product 256_1
>
> Looks like a lot of gibberish to me.
> I also went into administrative tools to have a look at the event viewer
> which did not give a lot more information but here it is;
> Product Windows operating system
> ID 1003
> Source System error
> Version 5.2
> Symbolic name ER_KRNCRASH_LOG
> Message Error code %1 parameter1 %2 parameter2 %3
> parameter3%4 parameter4%5
>
> Explanation
> A blue screen (BSOD) stop error was reported. The message contains details
> about the error. a matching event id 1 in the event log 1001 might also
> appear The matching event displays information about the specific error that
> occurred.
> User action
> No action required
> The action I have tried so far was disabling the firewall (zone alarm) and
> the anti-virus (AVG free 8) this resulted in the same outcome and error
> report. Other updates download and install no problem in fact yesterdays
> urgent security update worked without a hitch. I had also seen somewhere
> that a driver update can cause a similar outcome but no new hardware has
> been added and a scan from PC pit stop has verified that they are all
> current but nothing new.
>
> The other problem relates to a message stating the PC is running low on
> virtual memory. while I was having a look at the other problem I installed
> some extra ram but that does not seem to help.
>
> Any help would be appreciated or if I am looking in the wrong place for the
> salient details a point in the right direction would be gladly received.
>
> Thanks in advance,
> Simon Stacey.
>