Re: Stuck on update

rm2h wrote:
> I am stuck at the 1 part of the 3 part update at 60% done. The
> computer states that I am not to shut down the computer until it is
> done. It has been hours that it is at this point. Can someone tell
> me what I need to do to correct this issue?

Windows ________ with Service Pack __?
What updates were you installing?

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html

rm2h wrote:
> I am stuck at the 1 part of the 3 part update at 60% done. The
> computer states that I am not to shut down the computer until it is
> done. It has been hours that it is at this point. Can someone tell
> me what I need to do to correct this issue?

Shenan Stanley wrote:
> Windows ________ with Service Pack __?
> What updates were you installing?

rm2h wrote:
> I have Windows Vista Home Premium. I am currently in TN and I know
> that the last time that I did an update was in CA before 9-11-09.
>
> I am unable to give you the service pack number since the laptop is
> stuck at stage 1 of 3 with 60% completed since the early afternoon
> today.

If it never finished, a reboot or three should get you back to normal.

Then check your system for malware and reset your update components and try
again.

Download, install, run, update and perform a full scan (separately) with the
following two applications (freeware versions are the ones to use for this):

SuperAntiSpyware
http://www.superantispyware.com/

MalwareBytes
http://www.malwarebytes.com/

After performing a full scan with one and then the other and removing
whatever they both find completely, you may uninstall these products,
if you wish.

Download and run the MSRT manually:
http://www.microsoft.com/security/ma...e/default.mspx

Reboot.

How do I reset Windows Update components?
http://support.microsoft.com/kb/971058

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html