Re: uknown error in Vista

Bill Yanaire, ESQ wrote:

>
> "sumanthm" <> wrote in message
> news:...
>>
>> whenever i try to start IE or firefox im getting an erroneous message,
>> iv'e attached it but the error message doesn't pops up for chrome.Much
>> more devastating issue is symantec(enterprise edition) stopped working,
>> it's saying that it has been disabled...please help me...
>> thanx in advance...
>> http://tinyurl.com/nuc86q
>>
>> --
> Get rid of anything SYMANTEC. Remove from your system. Then install
> AVAST Free as your antivirus.

Bad advice. While I would agree that consumer-level Symantec products are
garbage, the corporate version which the OP has is fine.

To the OP:

It sounds like your computer is infected. Do some thorough scanning.

Go through these general malware removal steps systematically -
http://www.elephantboycomputers.com/...moving_Malware

Include scanning with David Lipman's Multi_AV and follow instructions to do
all scans in Safe Mode. Please see the special Notes regarding using
Multi_AV in Vista.

http://www.elephantboycomputers.com/page2.html#Multi-AV - instructions
http://tinyurl.com/yoeru3 - download link and more instructions

When all else fails, get guided help. Choose one of the specialty forums
listed at the first link. Register and read its posting FAQ. PLEASE DO NOT
POST LOGS IN THE MS NEWSGROUPS.

If you can't do the work yourself (and there is no shame in admitting this
isn't your cup of tea), take the machine to a professional computer repair
shop (not your local equivalent of BigComputerStore/GeekSquad). Please be
aware that not all local shops are skilled at removing malware and even if
they are, your computer may be so infested that Windows will need to be
clean-installed. If possible, have all your data backed up before you take
the machine into a shop.

Malke
--
MS-MVP
Elephant Boy Computers - Don't Panic!
http://www.elephantboycomputers.com/#FAQ

[A bit long and OT]

I very recently attempted to remove malware from my cousin's computer
running XP. It's amazing how infested computers get and how tricky the
viruses are. They actually detect if you are trying to remove them - they
will delete from their working folder then hide in another - which happened
there.

I think a trojan got installed, which then installed a back-door and some
sort of rogue anit-virus which demanded money and who knows what else .. I
had this distinct feeling there was a root kit involved ..

... or maybe they installed the rogue anti-virus first .. who knows? Of
course various functionalities of the computer was hosed and reg edits
brought only some back.

Researching was dreadful and I had to wade through all kinds of websites
with all kinds of removal companies offering software at a price to remove
this or that particular trojan/virus/rouge anti-virus or whatever. No way. I
spent hours reading and getting no where.

Oh well poor me, forensic scientist I am not - so I gave up and took the
simple route as she had a simple set up anyway (Windows, Office and printer
software) - I nuked the drive (including a zero-fill) and reinstalled. This
time no Rogers anti-virus software - instead I installed Windows Defender
and Grisoft's AVG. I also gave her a lesson on Ctrl-Alt-Del for when
visiting a website that refuses to let go.

I like your Elephant boy link and have heard of and read it before, but I
felt I was in a quagmire despite good advice. I agree with you, sometimes
nuking the drive is surer.

For my own computer I have a couple of images ready to go, so in the
unlikely event my computer got infected, I could just apply the image -
everything ready to go again in just a few minutes or so. 'Notice that
Windows 7 has full disk imaging even for the Basic version - smart move
again Microsoft.

Saucy


"Malke" <> wrote in message
news:...
> <chop> even if
> they are, your computer may be so infested that Windows will need to be
> clean-installed. If possible, have all your data backed up before you take
> the machine into a shop.
>
> Malke
> --
> MS-MVP
> Elephant Boy Computers - Don't Panic!
> http://www.elephantboycomputers.com/#FAQ
>