Re: Unable to access Windows Update site.

Sent to the Windows Update newsgroup via crosspost

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"dslman" <> wrote in message news76C91FF-2218-4861-A5DD-...
>I had a problem with .net framework which I finally reloaded and got to work.
> I tried to go out to the Windows Update site and I get the message " Thank
> you for your interest in obtaining updates from our site. This site is
> designed to work with Microsoft Windows.........."
>
> I am running Windows XP, SP2, with all current updates as of July, 2007.
>
> I can get to the net and other Microsoft sites with no problem. I have no
> other problems that I am aware of and all my programs seem to be working
> properly.
>
> What is the Update site looking for when you go out to retrieve updates?
> Can I have a corrupted file I am not aware of?
>
> --
> Thanks, dslman

http://www.winhelponline.com/articles/35/1/
See the above article.

--
====================================
TaurArian [MS-MVP] 2005-2008 - Australia
====================================
How to make a good post: http://www.dts-l.org/goodpost.htm
Defending your machine: http://defendingyourmachine2.blogspot.com/
http://taurarian.mvps.org/index.htm

Emails will not be acknowledged - please post to the newsgroup so all may benefit.


"Peter Foldes" <> wrote in message
news:...
Sent to the Windows Update newsgroup via crosspost

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"dslman" <> wrote in message
news76C91FF-2218-4861-A5DD-...
>I had a problem with .net framework which I finally reloaded and got to work.
> I tried to go out to the Windows Update site and I get the message " Thank
> you for your interest in obtaining updates from our site. This site is
> designed to work with Microsoft Windows.........."
>
> I am running Windows XP, SP2, with all current updates as of July, 2007.
>
> I can get to the net and other Microsoft sites with no problem. I have no
> other problems that I am aware of and all my programs seem to be working
> properly.
>
> What is the Update site looking for when you go out to retrieve updates?
> Can I have a corrupted file I am not aware of?
>
> --
> Thanks, dslman

I tried all on the winhelponline .com article. Did not improve. Still can't
get to the update site. I show mozilla/4.0 (compatible; msie 6.0) in the
java script. I do not have the firewall on and even when I did, I was able
to get to the Windows Update site with out any problems in the past. Still
seems like there is something being passed to the update site that makes the
site think I am NOT an XP user.

I did receive auto update notification today and was able to download and
install everything that way, but I would like to go out to the update site
and check for other than critical updates.

Any suggestions and/or additional help would be greatly appreciated.

Thanks for the replies so far.
--
Thanks, dslman


"TaurArian [MS-MVP]" wrote:

> http://www.winhelponline.com/articles/35/1/
> See the above article.
>
> --
> ====================================
> TaurArian [MS-MVP] 2005-2008 - Australia
> ====================================
> How to make a good post: http://www.dts-l.org/goodpost.htm
> Defending your machine: http://defendingyourmachine2.blogspot.com/
> http://taurarian.mvps.org/index.htm
>
> Emails will not be acknowledged - please post to the newsgroup so all may benefit.
>
>
> "Peter Foldes" <> wrote in message
> news:...
> Sent to the Windows Update newsgroup via crosspost
>
> --
> Peter
>
> Please Reply to Newsgroup for the benefit of others
> Requests for assistance by email can not and will not be acknowledged.
>
> "dslman" <> wrote in message
> news76C91FF-2218-4861-A5DD-...
> >I had a problem with .net framework which I finally reloaded and got to work.
> > I tried to go out to the Windows Update site and I get the message " Thank
> > you for your interest in obtaining updates from our site. This site is
> > designed to work with Microsoft Windows.........."
> >
> > I am running Windows XP, SP2, with all current updates as of July, 2007.
> >
> > I can get to the net and other Microsoft sites with no problem. I have no
> > other problems that I am aware of and all my programs seem to be working
> > properly.
> >
> > What is the Update site looking for when you go out to retrieve updates?
> > Can I have a corrupted file I am not aware of?
> >
> > --
> > Thanks, dslman
>
>
>

On Aug 14, 7:02 pm, dslman <dsl...@discussions.microsoft.com> wrote:
> I tried all on the winhelponline .com article. Did not improve. Still can't
> get to the update site. I show mozilla/4.0 (compatible; msie 6.0) in the
> java script. I do not have the firewall on and even when I did, I was able
> to get to the Windows Update site with out any problems in the past. Still
> seems like there is something being passed to the update site that makes the
> site think I am NOT an XP user.
>
> I did receive auto update notification today and was able to download and
> install everything that way, but I would like to go out to the update site
> and check for other than critical updates.
>
> Any suggestions and/or additional help would be greatly appreciated.
>
> Thanks for the replies so far.
> --
> Thanks, dslman
>
> "TaurArian [MS-MVP]" wrote:
> >http://www.winhelponline.com/articles/35/1/
> > See the above article.
>
> > --
> > ====================================
> > TaurArian [MS-MVP] 2005-2008 - Australia
> > ====================================
> > How to make a good post:http://www.dts-l.org/goodpost.htm
> > Defending your machine:http://defendingyourmachine2.blogspot.com/
> >http://taurarian.mvps.org/index.htm
>
> > Emails will not be acknowledged - please post to the newsgroup so all may benefit.
>
> > "Peter Foldes" <ok...@hotmail.com> wrote in message
> >news:...
> > Sent to the Windows Update newsgroup via crosspost
>
> > --
> > Peter
>
> > Please Reply to Newsgroup for the benefit of others
> > Requests for assistance by email can not and will not be acknowledged.
>
> > "dslman" <dsl...@discussions.microsoft.com> wrote in message
> >news76C91FF-2218-4861-A5DD-...
> > >I had a problem with .net framework which I finally reloaded and got to work.
> > > I tried to go out to the Windows Update site and I get the message " Thank
> > > you for your interest in obtaining updates from our site. This site is
> > > designed to work with Microsoft Windows.........."
>
> > > I am running Windows XP, SP2, with all current updates as of July, 2007.
>
> > > I can get to the net and other Microsoft sites with no problem. I have no
> > > other problems that I am aware of and all my programs seem to be working
> > > properly.
>
> > > What is the Update site looking for when you go out to retrieve updates?
> > > Can I have a corrupted file I am not aware of?
>
> > > --
> > > Thanks, dslman

Sorry that I have nothing constructive to add, but I am having this
same problem. I had accidentally deleted a Windows File needed during
startup and was told to repair the installation with my WinXP MCE
disc. The repair was successful but the older files (I had the latest
from Windows Update before) downgraded and ruined much of my system. I
had to repair .NET 2.0, I separately installed IE7 and a few other
upgrades but without access to the update site, I'm stuck with a
relatively broken, bleeding system. I've tried the above remedies,
found the keys didn't exist and the old Update software just jumped
right to v6 so here I am. If I find something I'll be sure to post but
ANY help would be appreciated, and I'm pretty sure I speak for both of
us.

(And as a note "Windows Update" is actually out of date for newer
users of as XP or Vista, but I'm pretty sure that "Microsoft Update"
and "Windows Update" remain interchangeable... lets not make it
anymore confusing. )

Initiate a manual visit to Windows Update. If the system still cannot
access it, open the WindowsUpdate.log and post the last 40 or so lines
of it into your reply, please.

Start > Run > type in [or copy&paste]

%windir%\windowsupdate.log

Click OK or press Enter

MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============



dslman wrote:

> I tried all on the winhelponline .com article. Did not improve. Still can't
> get to the update site. I show mozilla/4.0 (compatible; msie 6.0) in the
> java script. I do not have the firewall on and even when I did, I was able
> to get to the Windows Update site with out any problems in the past. Still
> seems like there is something being passed to the update site that makes the
> site think I am NOT an XP user.
>
> I did receive auto update notification today and was able to download and
> install everything that way, but I would like to go out to the update site
> and check for other than critical updates.
>
> Any suggestions and/or additional help would be greatly appreciated.
>
> Thanks for the replies so far.

Make sure internet explorer is your default browser
to set default browser
Click Start- Click Run - > type inetcpl.cpl and click ok
We will get internet options open
go to programs tab
check the option which says 'Interner Explorer Should check if it is default
browser '


then try to access windows update
----
If still having any problems
then refer 818018 kb
http://support.microsoft.com/kb/818018

----
if issue persists
then try to run the following commands from command prompt
(to open the command prompt - > start- > run - > type cmd click ok)

1) NET STOP BITS
2) NET STOP WUAUSERV
3) NET STOP CRYPTSVC
4) REN C:\WINDOWS\SOFTWAREDISTRIBUTION SD1
5) REN C:\WINDOWS\SYSTEM32\CatRoot2 CR2
6) NET START BITS
7) NET START WUAUSERV
8) NET START CRYPTSVC

Register the dll files :
----------------------
Go to start -> run -> cmd

1) REGSVR32 WUAPI.DLL
2) REGSVR32 WUAUENG.DLL
3) REGSVR32 WUAUENG1.DLL
4) REGSVR32 WUAUSERV.DLL
5) REGSVR32 WUCLTUI.DLL
6) REGSVR32 WUPS.DLL
7) REGSVR32 WUWEB.DLL

Hopefully these steps will resolve the issue with updates.
Lets c, let me know the status .

--
Rajesh Dudala
Subject Matter Expert
Platform: Windows XP
Sutherland Global Services
India


"dslman" wrote:

> I tried all on the winhelponline .com article. Did not improve. Still can't
> get to the update site. I show mozilla/4.0 (compatible; msie 6.0) in the
> java script. I do not have the firewall on and even when I did, I was able
> to get to the Windows Update site with out any problems in the past. Still
> seems like there is something being passed to the update site that makes the
> site think I am NOT an XP user.
>
> I did receive auto update notification today and was able to download and
> install everything that way, but I would like to go out to the update site
> and check for other than critical updates.
>
> Any suggestions and/or additional help would be greatly appreciated.
>
> Thanks for the replies so far.
> --
> Thanks, dslman
>
>
> "TaurArian [MS-MVP]" wrote:
>
> > http://www.winhelponline.com/articles/35/1/
> > See the above article.
> >
> > --
> > ====================================
> > TaurArian [MS-MVP] 2005-2008 - Australia
> > ====================================
> > How to make a good post: http://www.dts-l.org/goodpost.htm
> > Defending your machine: http://defendingyourmachine2.blogspot.com/
> > http://taurarian.mvps.org/index.htm
> >
> > Emails will not be acknowledged - please post to the newsgroup so all may benefit.
> >
> >
> > "Peter Foldes" <> wrote in message
> > news:...
> > Sent to the Windows Update newsgroup via crosspost
> >
> > --
> > Peter
> >
> > Please Reply to Newsgroup for the benefit of others
> > Requests for assistance by email can not and will not be acknowledged.
> >
> > "dslman" <> wrote in message
> > news76C91FF-2218-4861-A5DD-...
> > >I had a problem with .net framework which I finally reloaded and got to work.
> > > I tried to go out to the Windows Update site and I get the message " Thank
> > > you for your interest in obtaining updates from our site. This site is
> > > designed to work with Microsoft Windows.........."
> > >
> > > I am running Windows XP, SP2, with all current updates as of July, 2007.
> > >
> > > I can get to the net and other Microsoft sites with no problem. I have no
> > > other problems that I am aware of and all my programs seem to be working
> > > properly.
> > >
> > > What is the Update site looking for when you go out to retrieve updates?
> > > Can I have a corrupted file I am not aware of?
> > >
> > > --
> > > Thanks, dslman
> >
> >
> >

I folled your instructions and I received an error on the REN:C\.... commands
so I renamed within explorer. Error came back from the run command as
cammand not found. the other error I encountered was on the regsvr32
wuauserv.dll gave me the following error:

Was loaded, but the dll register server entry point was not found. File
cannnot be registered.

Still cannot access windows update site. There are no entries in the
%windir%\windowsupdate.log except for auto updates.

Do I have a bad DLL? Can I reload Windows Update Agent? Do I have to
remove the old one first?

Thanks so much for the your help. You guys are great.
--
Thanks, dslman


"Rajesh Dudala" wrote:

> Make sure internet explorer is your default browser
> to set default browser
> Click Start- Click Run - > type inetcpl.cpl and click ok
> We will get internet options open
> go to programs tab
> check the option which says 'Interner Explorer Should check if it is default
> browser '
>
>
> then try to access windows update
> ----
> If still having any problems
> then refer 818018 kb
> http://support.microsoft.com/kb/818018
>
> ----
> if issue persists
> then try to run the following commands from command prompt
> (to open the command prompt - > start- > run - > type cmd click ok)
>
> 1) NET STOP BITS
> 2) NET STOP WUAUSERV
> 3) NET STOP CRYPTSVC
> 4) REN C:\WINDOWS\SOFTWAREDISTRIBUTION SD1
> 5) REN C:\WINDOWS\SYSTEM32\CatRoot2 CR2
> 6) NET START BITS
> 7) NET START WUAUSERV
> 8) NET START CRYPTSVC
>
> Register the dll files :
> ----------------------
> Go to start -> run -> cmd
>
> 1) REGSVR32 WUAPI.DLL
> 2) REGSVR32 WUAUENG.DLL
> 3) REGSVR32 WUAUENG1.DLL
> 4) REGSVR32 WUAUSERV.DLL
> 5) REGSVR32 WUCLTUI.DLL
> 6) REGSVR32 WUPS.DLL
> 7) REGSVR32 WUWEB.DLL
>
> Hopefully these steps will resolve the issue with updates.
> Lets c, let me know the status .
>
> --
> Rajesh Dudala
> Subject Matter Expert
> Platform: Windows XP
> Sutherland Global Services
> India
>
>
> "dslman" wrote:
>
> > I tried all on the winhelponline .com article. Did not improve. Still can't
> > get to the update site. I show mozilla/4.0 (compatible; msie 6.0) in the
> > java script. I do not have the firewall on and even when I did, I was able
> > to get to the Windows Update site with out any problems in the past. Still
> > seems like there is something being passed to the update site that makes the
> > site think I am NOT an XP user.
> >
> > I did receive auto update notification today and was able to download and
> > install everything that way, but I would like to go out to the update site
> > and check for other than critical updates.
> >
> > Any suggestions and/or additional help would be greatly appreciated.
> >
> > Thanks for the replies so far.
> > --
> > Thanks, dslman
> >
> >
> > "TaurArian [MS-MVP]" wrote:
> >
> > > http://www.winhelponline.com/articles/35/1/
> > > See the above article.
> > >
> > > --
> > > ====================================
> > > TaurArian [MS-MVP] 2005-2008 - Australia
> > > ====================================
> > > How to make a good post: http://www.dts-l.org/goodpost.htm
> > > Defending your machine: http://defendingyourmachine2.blogspot.com/
> > > http://taurarian.mvps.org/index.htm
> > >
> > > Emails will not be acknowledged - please post to the newsgroup so all may benefit.
> > >
> > >
> > > "Peter Foldes" <> wrote in message
> > > news:...
> > > Sent to the Windows Update newsgroup via crosspost
> > >
> > > --
> > > Peter
> > >
> > > Please Reply to Newsgroup for the benefit of others
> > > Requests for assistance by email can not and will not be acknowledged.
> > >
> > > "dslman" <> wrote in message
> > > news76C91FF-2218-4861-A5DD-...
> > > >I had a problem with .net framework which I finally reloaded and got to work.
> > > > I tried to go out to the Windows Update site and I get the message " Thank
> > > > you for your interest in obtaining updates from our site. This site is
> > > > designed to work with Microsoft Windows.........."
> > > >
> > > > I am running Windows XP, SP2, with all current updates as of July, 2007.
> > > >
> > > > I can get to the net and other Microsoft sites with no problem. I have no
> > > > other problems that I am aware of and all my programs seem to be working
> > > > properly.
> > > >
> > > > What is the Update site looking for when you go out to retrieve updates?
> > > > Can I have a corrupted file I am not aware of?
> > > >
> > > > --
> > > > Thanks, dslman
> > >
> > >
> > >

Check the windows update log. Only entries in there are automatic update
checks.

I even tried the things that Rajesh suggested. Please see my reply to him.

Thanks so much for your help and I'm still open for suggestions.
--
Thanks, dslman


"MowGreen [MVP]" wrote:

> Initiate a manual visit to Windows Update. If the system still cannot
> access it, open the WindowsUpdate.log and post the last 40 or so lines
> of it into your reply, please.
>
> Start > Run > type in [or copy&paste]
>
> %windir%\windowsupdate.log
>
> Click OK or press Enter
>
> MowGreen [MVP 2003-2007]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
>
> dslman wrote:
>
> > I tried all on the winhelponline .com article. Did not improve. Still can't
> > get to the update site. I show mozilla/4.0 (compatible; msie 6.0) in the
> > java script. I do not have the firewall on and even when I did, I was able
> > to get to the Windows Update site with out any problems in the past. Still
> > seems like there is something being passed to the update site that makes the
> > site think I am NOT an XP user.
> >
> > I did receive auto update notification today and was able to download and
> > install everything that way, but I would like to go out to the update site
> > and check for other than critical updates.
> >
> > Any suggestions and/or additional help would be greatly appreciated.
> >
> > Thanks for the replies so far.
>

"dslman" <> schrieb:

>I tried all on the winhelponline .com article. Did not improve. Still can't
> get to the update site. I show mozilla/4.0 (compatible; msie 6.0) in the
> java script.

http://winware.org/de/browsertest.php
What's the shown there in the User-Agent line while accessing the
site whith Internet Explorer?

Bye,
Freudi

I'm pasting the info below:
HTTP request headers (received)
Accept */*
Accept-EncodXng gzip, deflate
Accept-Language en-us
Connection Keep-Alive
Host winware.org
Referer
http://www.microsoft.com/windowsxp/e...xp=&sloc=en-us
UA-CPU x86
User-Agent Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1;
TaxWise19.00[0016]; TaxWise19.02[0005]; TaxWise19.03[0001];
TaxWise19.04[0001]; TaxWise19.05[0002]; TaxWise19.06[0003];
TaxWise19.08[0001]; TaxWise20.00[0015]; TaxWise20.02[0003];
TaxWise20.05[0001]; TaxWise20.06[0002]; TaxWise20.07[0001];
TaxWise20.08[0003]; TaxWise21.02[0004]; TaxWise21.03[0004]; .NET CLR
2.0.50727; .NET CLR 1.1.4322; .NET CLR 1.0.3705)


--
Thanks, dslman


"Ottmar Freudenberger" wrote:

> "dslman" <> schrieb:
>
> >I tried all on the winhelponline .com article. Did not improve. Still can't
> > get to the update site. I show mozilla/4.0 (compatible; msie 6.0) in the
> > java script.
>
> http://winware.org/de/browsertest.php
> What's the shown there in the User-Agent line while accessing the
> site whith Internet Explorer?
>
> Bye,
> Freudi
>