@Dennis: Please state your full Windows version (e.g., Vista SP1; Vista x64
SP2).
Kinda sketchy on the details here. Is there a particular update that's
failing to install or...?
Can you successfully update via the Start menu (vs Automatic Updates)?
What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)?
Has a Norton or McAfee application ever been installed on this machine
(e.g., a free-trial version that came preinstalled when you bought it)?
How to troubleshoot Windows Update, Microsoft Update, and Windows Server
Update Services installation issues:
http://support.microsoft.com/kb/906602
1. See the "Need more help? Tell us what problem you are having" section of
http://support.microsoft.com/ph/6527
2. You cannot install some updates or programs
http://support.microsoft.com/kb/822798
3a. Check your WindowsUpdate.log (%windir%\WindowsUpdate.log) for errors
associated with the download/install.
How to read the WindowsUpdate.log file
http://support.microsoft.com/kb/902093
3b. Compare errors to those listed here:
http://www.bleepingcomputer.com/blog...showentry=1122
and/or go to
http://windowsupdate.microsoft.com > click on Help and Support
link in left pane > Solve problems on your own.
===========================
Start a free Windows Update support incident request (applies to security
updates only)
https://support.microsoft.com/oas/de...spx?gprid=6527
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
Rick Rogers wrote:
> (cross-posting to windows update support in case any there might have seen
> this error)
>
> If you receive no other responses, I would suggest that you open a case
> with
> Microsoft's update support area (it's free):
> http://support.microsoft.com/ph/6527#tab0
> "Dennis Pfeifer" wrote:
>> tried CSR checking, did not resolve.
>>
>> here's the "ReportingEvents"
>>
>> {D2E46C66-90E0-4B35-B8D2-421316BA094E} 2009-06-28
>> 11:09:24:569-0500 1 183 101 {810D6B8E-E0B3-4B40-9D5D-5D56BBDB22EA} 501 0
>> wusa Success Content
>> Install Installation Successful: Windows successfully installed the
>> following
>> update: Update for Windows (KB947821)
>> {D1C7412E-214F-437E-AB16-9A3201AA1D8B} 2009-06-28
>> 13:54:04:283-0500 1 148 101 {61CA813A-7585-442E-A66B-B0D15CE6BDC0} 1
>> 8007370d SelfUpdate Failure Software
>> Synchronization Windows Update Client failed to detect with error
>> 0x8007370d.
>> {AF83AE81-452F-4E02-BC91-DDFFB4E633F4} 2009-06-28
>> 18:54:38:358-0500 1 148 101 {61CA813A-7585-442E-A66B-B0D15CE6BDC0} 1
>> 8007370d SelfUpdate Failure Software
>> Synchronization Windows Update Client failed to detect with error
>> 0x8007370d.
>> {FCAFDAFB-C607-41AC-970C-F04B8873C0D5} 2009-06-28
>> 23:55:12:489-0500 1 148 101 {61CA813A-7585-442E-A66B-B0D15CE6BDC0} 1
>> 8007370d SelfUpdate Failure Software
>> Synchronization Windows Update Client failed to detect with error
>> 0x8007370d.
>> {26300592-29F6-4EA9-8F6E-FC5B7E60576E} 2009-06-29
>> 01:45:23:160-0500 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0
>> Windows
>> Defender Success Software Synchronization Windows Update Client
>> successfully
>> detected 0 updates.
>> {7F38657F-8161-402A-8F8A-BD87B26F8233} 2009-06-29
>> 04:55:47:677-0500 1 148 101 {61CA813A-7585-442E-A66B-B0D15CE6BDC0} 1
>> 8007370d SelfUpdate Failure Software
>> Synchronization Windows Update Client failed to detect with error
>> 0x8007370d.
>>
>>
>> Thanks
Similar Threads
Linear Mode
