RE Update causing hang

Found that Word 2002 from Works would hang as well as Win Explorer....
Found that running CHKDSK cured problem?

After latest Windows Update: trying to use the drop down brows menue during a
"save as" operation or at the right end of the URL entry window (to brows
history of latest manual URL entries) causes the application to hang. I ran
CHKDSK but it did nothing to solve the problem. Any other suggestions?

"v-at-Pitt" wrote:

> Found that Word 2002 from Works would hang as well as Win Explorer....
> Found that running CHKDSK cured problem?

I don't know if I am having a similar problem or not: Yesterday I was able
to go into Word and use drop-down menu to open a file. Today, when I enter
Word and click "open" the program tells me it is not responding. Can someone
provide some guidance? Appreciate it. Cathy

"v-at-Pitt" wrote:

> Found that Word 2002 from Works would hang as well as Win Explorer....
> Found that running CHKDSK cured problem?

Cathy I had the same problems. Follow Microsoft's resolution at the website
below. It worked for me.

http:// www.support.microsoft.com/kb/918165

Mike

"Cathy" wrote:

> I don't know if I am having a similar problem or not: Yesterday I was able
> to go into Word and use drop-down menu to open a file. Today, when I enter
> Word and click "open" the program tells me it is not responding. Can someone
> provide some guidance? Appreciate it. Cathy
>
> "v-at-Pitt" wrote:
>
> > Found that Word 2002 from Works would hang as well as Win Explorer....
> > Found that running CHKDSK cured problem?

Thanks, your second URL tip led me to these directions:

HP's Share-to-Web software - Fix (Line 383, Right) - Coutesy of Kelly,
MS-MVP - highly recommended.
http://www.kellys-korner-xp.com/xp_tweaks.htm


I went to the the JKellys-korner web site, scrolled down to row 383, on the
right hand side (second column) found a downloadable file designed to fix
HP's Share-to-Web software (which was the problem). I clicked the file,
ignored Norton's dire warnings of impending doom if I proceeded with the
download (allowed a one-time complete download), followed directions,
rebooted the computer... and PROBLEM FIXED. The whole process took less than
one minute.



> Windows Update patch # 908531 broke quite a few things.
>
> More details here:
>
> http://groups.google.com/group/micro...45d8a6c785140a
>
> http://www.closedsocket.com
>
>
>
> twcjr wrote:
> > After latest Windows Update: trying to use the drop down brows menue during a
> > "save as" operation or at the right end of the URL entry window (to brows
> > history of latest manual URL entries) causes the application to hang. I ran
> > CHKDSK but it did nothing to solve the problem. Any other suggestions?
> >
> > "v-at-Pitt" wrote:
> >
> > > Found that Word 2002 from Works would hang as well as Win Explorer....
> > > Found that running CHKDSK cured problem?
>
>

Mike and cathy
Evidently the visual basic program available at:
http://www.kellys-korner-xp.com/xp_tweaks.htm (row 383, second column)
executes the same 8 steps outlined by microsoft in the artical you reference
( http://www.support.microsoft.com/kb/918165 ) -- but it only takes one click
and a tenth of a second (no risk of errors that might mess up the registry by
doing the 8 steps manually). I recoment it. It worked for me
Directions:
Go to the the JKellys-korner web site (
http://www.kellys-korner-xp.com/xp_tweaks.htm ), scrolled down to row 383, on
the
right hand side (second column) you will find a downloadable file designed
to fix
HP's Share-to-Web software (which was my problem). Clicked the file,
ignore your anti-virus program's dire warnings of impending doom if you
proceeded with the download (allow a one-time complete download), follow
directions,
rebooted the computer... and, if you are as lucky as I am the PROBLEM IS
FIXED.


"Mike" wrote:

> Cathy I had the same problems. Follow Microsoft's resolution at the website
> below. It worked for me.
>
> http:// www.support.microsoft.com/kb/918165
>
> Mike
>
> "Cathy" wrote:
>
> > I don't know if I am having a similar problem or not: Yesterday I was able
> > to go into Word and use drop-down menu to open a file. Today, when I enter
> > Word and click "open" the program tells me it is not responding. Can someone
> > provide some guidance? Appreciate it. Cathy
> >
> > "v-at-Pitt" wrote:
> >
> > > Found that Word 2002 from Works would hang as well as Win Explorer....
> > > Found that running CHKDSK cured problem?

Thank you. This was very helpful. I didn't seem to have to do anything to
start the download?? It just seems to do whatever as soon as I told virus
program it was okay. At any rate, I can now go to word and "open" command
works. One other thing though: My computer is running like a dail-up--I
have DSL--not the fastest but way quicker than this. I defragged last night.
Can someone tell me how to run a check disk? I've done it before, but can
seem to figure it out today. Many thanks to twcjr.

"twcjr" wrote:

> Mike and cathy
> Evidently the visual basic program available at:
> http://www.kellys-korner-xp.com/xp_tweaks.htm (row 383, second column)
> executes the same 8 steps outlined by microsoft in the artical you reference
> ( http://www.support.microsoft.com/kb/918165 ) -- but it only takes one click
> and a tenth of a second (no risk of errors that might mess up the registry by
> doing the 8 steps manually). I recoment it. It worked for me
> Directions:
> Go to the the JKellys-korner web site (
> http://www.kellys-korner-xp.com/xp_tweaks.htm ), scrolled down to row 383, on
> the
> right hand side (second column) you will find a downloadable file designed
> to fix
> HP's Share-to-Web software (which was my problem). Clicked the file,
> ignore your anti-virus program's dire warnings of impending doom if you
> proceeded with the download (allow a one-time complete download), follow
> directions,
> rebooted the computer... and, if you are as lucky as I am the PROBLEM IS
> FIXED.
>
>
> "Mike" wrote:
>
> > Cathy I had the same problems. Follow Microsoft's resolution at the website
> > below. It worked for me.
> >
> > http:// www.support.microsoft.com/kb/918165
> >
> > Mike
> >
> > "Cathy" wrote:
> >
> > > I don't know if I am having a similar problem or not: Yesterday I was able
> > > to go into Word and use drop-down menu to open a file. Today, when I enter
> > > Word and click "open" the program tells me it is not responding. Can someone
> > > provide some guidance? Appreciate it. Cathy
> > >
> > > "v-at-Pitt" wrote:
> > >
> > > > Found that Word 2002 from Works would hang as well as Win Explorer....
> > > > Found that running CHKDSK cured problem?

Cathy,

To run CHKDSK: Click "Start" then click "Run" (at the bottom of the Start
menu). In the little Run-window that appears type CHKDSK, the click "OK" .
That should do it.


"Cathy" wrote:

> Thank you. This was very helpful. I didn't seem to have to do anything to
> start the download?? It just seems to do whatever as soon as I told virus
> program it was okay. At any rate, I can now go to word and "open" command
> works. One other thing though: My computer is running like a dail-up--I
> have DSL--not the fastest but way quicker than this. I defragged last night.
> Can someone tell me how to run a check disk? I've done it before, but can
> seem to figure it out today. Many thanks to twcjr.
>
> "twcjr" wrote:
>
> > Mike and cathy
> > Evidently the visual basic program available at:
> > http://www.kellys-korner-xp.com/xp_tweaks.htm (row 383, second column)
> > executes the same 8 steps outlined by microsoft in the artical you reference
> > ( http://www.support.microsoft.com/kb/918165 ) -- but it only takes one click
> > and a tenth of a second (no risk of errors that might mess up the registry by
> > doing the 8 steps manually). I recoment it. It worked for me
> > Directions:
> > Go to the the JKellys-korner web site (
> > http://www.kellys-korner-xp.com/xp_tweaks.htm ), scrolled down to row 383, on
> > the
> > right hand side (second column) you will find a downloadable file designed
> > to fix
> > HP's Share-to-Web software (which was my problem). Clicked the file,
> > ignore your anti-virus program's dire warnings of impending doom if you
> > proceeded with the download (allow a one-time complete download), follow
> > directions,
> > rebooted the computer... and, if you are as lucky as I am the PROBLEM IS
> > FIXED.
> >
> >
> > "Mike" wrote:
> >
> > > Cathy I had the same problems. Follow Microsoft's resolution at the website
> > > below. It worked for me.
> > >
> > > http:// www.support.microsoft.com/kb/918165
> > >
> > > Mike
> > >
> > > "Cathy" wrote:
> > >
> > > > I don't know if I am having a similar problem or not: Yesterday I was able
> > > > to go into Word and use drop-down menu to open a file. Today, when I enter
> > > > Word and click "open" the program tells me it is not responding. Can someone
> > > > provide some guidance? Appreciate it. Cathy
> > > >
> > > > "v-at-Pitt" wrote:
> > > >
> > > > > Found that Word 2002 from Works would hang as well as Win Explorer....
> > > > > Found that running CHKDSK cured problem?

Here is another solutioon I recieved from Felix, a microsoft tech guy, for
those who want to do it themselves. Personally, I like the solution from J
Kelly because it accomplishes the same thing more easily and more quickly
(see other messages in this group)

Felix wrote:
This issue can occur if some third party software such as HP applications
conflict with the security enhancement from the update.
Based on our Knowledge Base, the following have been identified to cause
this issue:
- Hewlett-Packard's Share-to-Web software. In particular, HP's Share-to-Web
Namespace Daemon (Hpgs2wnd.exe) which ships with:
HP PhotoSmart software
Any HP DeskJet printer that includes a card reader
HP Scanners
Some HP CD-DVD RWs
HP Cameras
- NVIDIA drivers prior to version 61.94
For more information, please refer to the following Knowledge Base Article:
Problems in Windows Explorer or the Windows shell after you install security
update MS06-015
http://support.microsoft.com/default...b;en-us;918165
Let's perform the following steps to troubleshoot this issue:
Import registry
==========
1. Click Start, click Run, type "regsvr32 ole32.dll" (without quotation
marks) in the Open box, and then click OK.
2. Click Start, click Run, type "notepad C:\register.reg" (without
quotation marks) in the Open box, and then click OK. Choose Yes when you are
prompted.
3. Copy the following texts between the star marks and then paste them into
the opened Notepad window:
*********
Windows Registry Editor Version 5.00
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Shell
Extensions\Cached]
"{A4DF5659-0801-4A60-9607-1C48695EFDA9}
{000214E6-0000-0000-C000-000000000046} 0x401"=dword:00000001
"{1E9B04FB-F9E5-4718-997B-B8DA88302A47}
{000214E6-0000-0000-C000-000000000046} 0x401"=dword:00000001
"{1CDB2949-8F65-4355-8456-263E7C208A5D}
{000214E6-0000-0000-C000-000000000046} 0x401"=dword:00000001
"{1E9B04FB-F9E5-4718-997B-B8DA88302A48}
{000214E6-0000-0000-C000-000000000046} 0x401"=dword:00000001
"{4D36E968-E325-11CE-BFC1-08002BE10318}
{000214E6-0000-0000-C000-000000000046} 0x401"=dword:00000001
*********
After you paste the above commands, please close the Notepad window. Choose
Yes when you are prompted to save the file.
5. Click Start, click Run, type "C:\register.reg" (without quotation marks)
and press Enter to run the commands we have pasted.
6. Restart the computer and check the issue again.
Is the problem resolved?
If the problem persists, please collect a System Information for our further
troubleshooting:
Collect System Information
====================
a. Press Start, Run and type in msinfo32. Press OK.
b. On the popup window, on the menu bar, click File, and click Save to save
it as an NFO file, such as system.nfo.
C. Find the file we just saved such as system.nfo, right-click on this file,
click "Send To", and click "Compressed (zipped) Folder".
d. Send the Compressed (zipped) file (such as system.zip) as an email
attachment to me at v-
Please take your time in trying the suggestions above and provide me with
the results at your earliest convenience.
If you have any concerns with the steps provided or have any further
problems, please feel free to contact me.
I look forward to hearing from you.
Best Regards,
Felix Zhuang
mailto:v-
Microsoft Windows Support Professional


"twcjr" wrote:

> Thanks, your second URL tip led me to these directions:
>
> HP's Share-to-Web software - Fix (Line 383, Right) - Coutesy of Kelly,
> MS-MVP - highly recommended.
> http://www.kellys-korner-xp.com/xp_tweaks.htm
>
>
> I went to the the JKellys-korner web site, scrolled down to row 383, on the
> right hand side (second column) found a downloadable file designed to fix
> HP's Share-to-Web software (which was the problem). I clicked the file,
> ignored Norton's dire warnings of impending doom if I proceeded with the
> download (allowed a one-time complete download), followed directions,
> rebooted the computer... and PROBLEM FIXED. The whole process took less than
> one minute.
>
>
>
> > Windows Update patch # 908531 broke quite a few things.
> >
> > More details here:
> >
> > http://groups.google.com/group/micro...45d8a6c785140a
> >
> > http://www.closedsocket.com
> >
> >
> >
> > twcjr wrote:
> > > After latest Windows Update: trying to use the drop down brows menue during a
> > > "save as" operation or at the right end of the URL entry window (to brows
> > > history of latest manual URL entries) causes the application to hang. I ran
> > > CHKDSK but it did nothing to solve the problem. Any other suggestions?
> > >
> > > "v-at-Pitt" wrote:
> > >
> > > > Found that Word 2002 from Works would hang as well as Win Explorer....
> > > > Found that running CHKDSK cured problem?
> >
> >