Re: Update today kb942763

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB942763).

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net


jamtomorrow wrote:
> To help me understand a little better:
>
> 1) I did a complete system recovery from my Sony disc
> 2) I installed SP2 from a genuine Microsoft disc
> 3) I installed the following via Windows Update:
> KB898461
> KB892130
> SP3
> IE7
> Malicious Software Tool
>
> Do I need to go back to 1) and register Wups2.dll in Windows after 2)?
>
> Sorry to be a pain!
>
> Regards
>
>
> "PA Bear [MS MVP]" wrote:
>
>> Updates are not installed successfully from Windows Update, from
>> Microsoft
>> Update, or by using Automatic Updates after you repair a Windows XP
>> installation:
>> http://support.microsoft.com/kb/943144
>>
>> NB: Also applies to clean installs, upgrade installs, and Recovery
>> installs. --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>> AumHa VSOP & Admin http://aumha.net
>> DTS-L http://dts-l.net/
>>
>>
>> jamtomorrow wrote:
>>> Hi
>>>
>>> Thanks for your prompt response.
>>>
>>> I installed SP3 on 20 May. Yes, I had just reinstalled Windows
>>> beforehand.
>>> SP2 was installed before SP3. SP3 was installed via Windows Update. No
>>> problems experienced.
>>>
>>> I use Nod32 v3 and Online Armor Firewall. They were not running when I
>>> installed SP3. Only Windows Firewall was on at the time. Windowsupdate
>>> log
>>> shows error code 0 x 80004002.
>>>
>>> Thanks in advance.
>>>
>>> jamtomorrow
>>>
>>> "PA Bear [MS MVP]" wrote:
>>>
>>>> When did you install WinXP SP3? Had you just reinstalled Windows
>>>> before
>>>> installing SP3? Was WinXP SP2 installed before you installed SP3? Did
>>>> you
>>>> install SP3 via Windows Update or manually?
>>>>
>>>> What anti-virus application or security suite is installed? What
>>>> anti-spyware applications (other than Defender)? What third-party
>>>> firewall
>>>> (if any)? Were any of these applications running when you installed
>>>> SP3?
>>>>
>>>> Any errors in WindowsUpdate.log associated with this failed install of
>>>> KB942763?
>>>>
>>>> ===============================
>>>>
>>>> How to troubleshoot Windows Update, Microsoft Update, and Windows
>>>> Server
>>>> Update Services installation issues:
>>>> http://support.microsoft.com/kb/906602
>>>>
>>>> 1. See the "Need more help? Tell us what problem you are having"
>>>> section
>>>> of
>>>> http://support.microsoft.com/ph/6527
>>>>
>>>> 2. You cannot install some updates or programs
>>>> http://support.microsoft.com/kb/822798
>>>>
>>>> 3a. Check Windowsupdate.log (%windir%\Windowsupdate.log) for errors
>>>> associated with the download/install.
>>>>
>>>> How to read the Windowsupdate.log file
>>>> http://support.microsoft.com/kb/902093
>>>>
>>>> 3b. Compare errors to those listed here:
>>>> http://www.bleepingcomputer.com/blog...showentry=1122
>>>> and/or go to http://windowsupdate.microsoft.com > click on Help and
>>>> Support
>>>> link in left pane > Solve problems on your own.
>>>> --
>>>> ~Robear Dyer (PA Bear)
>>>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>>>> AumHa VSOP & Admin http://aumha.net
>>>> DTS-L http://dts-l.net/
>>>>
>>>>
>>>> jamtomorrow wrote:
>>>>> I've never had problems before installing windows updates but the
>>>>> above
>>>>> was
>>>>> downloaded automatically today but fails to install.
>>>>>
>>>>> I have XP SP3 installed. Any ideas ?