Re: Updates not installing.

Crossposted to: Windows Update newsgroup -
news://msnews.microsoft.com/microsof....windowsupdate

Reply to *Windows Update NG*, please, as the Microsoft Update Catalog
newsgroup deals with issues related to the MU Catalog.
Just click the news link to set up the WU NG in Windows Mail.

Have you checked to see if any error codes are generated, Kipper ?
Open Windows Update in the Control Panel.
Click the 'View update history' link.
For the KBs you've listed, check to see what their Status shows.
They should show as Failed.
Then *right* click on them and choose 'View details'.
The error code (s) are next to 'Error details'.


MowGreen
===============
*-343-* FDNY
Never Forgotten
===============

banthecheck.com
"Security updates should *never* have *non-security content* prechecked"



Kipper wrote:

> I am running Windows Vista Home edition and Office 2007. The following
> updates
> KB 975960, KB 974561, KB 973704, KB 973593 and KB 973636 have
> downloaded to my computer but will not install. Each time I switch they
> try to install but then I get message saying that they failed to
> install. I have searched high and low for some answers and tried all
> sorts of remedy's suggested by people trying to help but nothing seems
> to work. I have even tried to contact microsoft, but I ended up going
> round in circles and ending up where I started without having achieved
> anything. Can anyone help please?

"MowGreen" <> wrote in message
news:...
> Crossposted to: Windows Update newsgroup -
> news://msnews.microsoft.com/microsof....windowsupdate
>
> Reply to *Windows Update NG*, please, as the Microsoft Update Catalog
> newsgroup deals with issues related to the MU Catalog.
> Just click the news link to set up the WU NG in Windows Mail.
>
> Have you checked to see if any error codes are generated, Kipper ?
> Open Windows Update in the Control Panel.
> Click the 'View update history' link.
> For the KBs you've listed, check to see what their Status shows.
> They should show as Failed.
> Then *right* click on them and choose 'View details'.
> The error code (s) are next to 'Error details'.
>
>
> MowGreen
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
> banthecheck.com
> "Security updates should *never* have *non-security content* prechecked"
>
>
>
> Kipper wrote:
>
>> I am running Windows Vista Home edition and Office 2007. The following
>> updates
>> KB 975960, KB 974561, KB 973704, KB 973593 and KB 973636 have
>> downloaded to my computer but will not install. Each time I switch they
>> try to install but then I get message saying that they failed to install.
>> I have searched high and low for some answers and tried all sorts of
>> remedy's suggested by people trying to help but nothing seems to work. I
>> have even tried to contact microsoft, but I ended up going round in
>> circles and ending up where I started without having achieved anything.
>> Can anyone help please?

After many attempts at resolving this problem I came across yet another idea
in the social forums from NYintelligentinvestor, although I have Office 2003
Professional.

See:
http://social.answers.microsoft.com/...5-93a36536d690

Quote

"Okay...I had the same issue with downloading the security updates for
Microsoft 2007. When I tried to install the updates I would receive Error
646. I finally resolved my issue by going to Microsoft's download center and
manually installing myself.

Here are the steps I took...which I believe should work:

1) Go to Microsoft's Download Center:
http://www.microsoft.com/downloads/en/default.aspx
2) Search each update code which starts with the letters "KB" and followed
by a set of numbers (i.e, KB974234)
3) Click the link for the download and then click download and run. I
believe you will have to accept an agreement and then click continue or okay
4) Repeat for all the downloads that you are unable to install
5) Run Microsoft update again and click on check for updates and if the
updates were successfully installed they should no longer appear in the
updates that need to be installed.

...............

"I can't believe all the research and suggestions from techs did not
work.....sometimes your own research is the best! "

End of quote

As (s)he also says - hope it works for you.

Of course it does not answer the question as to why the updates failed in
the first place.


Bill

I get the same error code for all of them - 646. Sorry I meant to ut that
in the original message. I will try going to the Microsoft Download Centre
as Bill suggests.
"MowGreen" <> wrote in message
news:...
> Crossposted to: Windows Update newsgroup -
> news://msnews.microsoft.com/microsof....windowsupdate
>
> Reply to *Windows Update NG*, please, as the Microsoft Update Catalog
> newsgroup deals with issues related to the MU Catalog.
> Just click the news link to set up the WU NG in Windows Mail.
>
> Have you checked to see if any error codes are generated, Kipper ?
> Open Windows Update in the Control Panel.
> Click the 'View update history' link.
> For the KBs you've listed, check to see what their Status shows.
> They should show as Failed.
> Then *right* click on them and choose 'View details'.
> The error code (s) are next to 'Error details'.
>
>
> MowGreen
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
> banthecheck.com
> "Security updates should *never* have *non-security content* prechecked"
>
>
>
> Kipper wrote:
>
>> I am running Windows Vista Home edition and Office 2007. The following
>> updates
>> KB 975960, KB 974561, KB 973704, KB 973593 and KB 973636 have
>> downloaded to my computer but will not install. Each time I switch they
>> try to install but then I get message saying that they failed to install.
>> I have searched high and low for some answers and tried all sorts of
>> remedy's suggested by people trying to help but nothing seems to work. I
>> have even tried to contact microsoft, but I ended up going round in
>> circles and ending up where I started without having achieved anything.
>> Can anyone help please?

Yep, do as Bill suggested. Other folks with the 646 error were able to
resolve it by doing a manual download and installation of the
problematic updates.

MowGreen
===============
*-343-* FDNY
Never Forgotten
===============

banthecheck.com
"Security updates should *never* have *non-security content* prechecked"



Kipper wrote:

> I get the same error code for all of them - 646. Sorry I meant to ut
> that in the original message. I will try going to the Microsoft
> Download Centre as Bill suggests.
> "MowGreen" <> wrote in message
> news:...
>
>> Crossposted to: Windows Update newsgroup -
>> news://msnews.microsoft.com/microsof....windowsupdate
>>
>> Reply to *Windows Update NG*, please, as the Microsoft Update Catalog
>> newsgroup deals with issues related to the MU Catalog.
>> Just click the news link to set up the WU NG in Windows Mail.
>>
>> Have you checked to see if any error codes are generated, Kipper ?
>> Open Windows Update in the Control Panel.
>> Click the 'View update history' link.
>> For the KBs you've listed, check to see what their Status shows.
>> They should show as Failed.
>> Then *right* click on them and choose 'View details'.
>> The error code (s) are next to 'Error details'.
>>
>>
>> MowGreen
>> ===============
>> *-343-* FDNY
>> Never Forgotten
>> ===============
>>
>> banthecheck.com
>> "Security updates should *never* have *non-security content* prechecked"
>>
>>
>>
>> Kipper wrote:
>>
>>> I am running Windows Vista Home edition and Office 2007. The
>>> following updates
>>> KB 975960, KB 974561, KB 973704, KB 973593 and KB 973636 have
>>> downloaded to my computer but will not install. Each time I switch
>>> they try to install but then I get message saying that they failed to
>>> install. I have searched high and low for some answers and tried all
>>> sorts of remedy's suggested by people trying to help but nothing
>>> seems to work. I have even tried to contact microsoft, but I ended
>>> up going round in circles and ending up where I started without
>>> having achieved anything. Can anyone help please?
>
>

Thanks guys - it worked a treat. I know what to do in future.

"MowGreen" <> wrote in message
news:etp$...
> Yep, do as Bill suggested. Other folks with the 646 error were able to
> resolve it by doing a manual download and installation of the problematic
> updates.
>
> MowGreen
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
> banthecheck.com
> "Security updates should *never* have *non-security content* prechecked"
>
>
>
> Kipper wrote:
>
>> I get the same error code for all of them - 646. Sorry I meant to ut
>> that in the original message. I will try going to the Microsoft Download
>> Centre as Bill suggests.
>> "MowGreen" <> wrote in message
>> news:...
>>
>>> Crossposted to: Windows Update newsgroup -
>>> news://msnews.microsoft.com/microsof....windowsupdate
>>>
>>> Reply to *Windows Update NG*, please, as the Microsoft Update Catalog
>>> newsgroup deals with issues related to the MU Catalog.
>>> Just click the news link to set up the WU NG in Windows Mail.
>>>
>>> Have you checked to see if any error codes are generated, Kipper ?
>>> Open Windows Update in the Control Panel.
>>> Click the 'View update history' link.
>>> For the KBs you've listed, check to see what their Status shows.
>>> They should show as Failed.
>>> Then *right* click on them and choose 'View details'.
>>> The error code (s) are next to 'Error details'.
>>>
>>>
>>> MowGreen
>>> ===============
>>> *-343-* FDNY
>>> Never Forgotten
>>> ===============
>>>
>>> banthecheck.com
>>> "Security updates should *never* have *non-security content* prechecked"
>>>
>>>
>>>
>>> Kipper wrote:
>>>
>>>> I am running Windows Vista Home edition and Office 2007. The following
>>>> updates
>>>> KB 975960, KB 974561, KB 973704, KB 973593 and KB 973636 have
>>>> downloaded to my computer but will not install. Each time I switch
>>>> they try to install but then I get message saying that they failed to
>>>> install. I have searched high and low for some answers and tried all
>>>> sorts of remedy's suggested by people trying to help but nothing seems
>>>> to work. I have even tried to contact microsoft, but I ended up going
>>>> round in circles and ending up where I started without having achieved
>>>> anything. Can anyone help please?
>>

"Kipper" wrote:

> Thanks guys - it worked a treat. I know what to do in future.
>
> "MowGreen" <> wrote in message
> news:etp$...
> > Yep, do as Bill suggested. Other folks with the 646 error were able to
> > resolve it by doing a manual download and installation of the problematic
> > updates.
> >
> > MowGreen
> > ===============
> > *-343-* FDNY
> > Never Forgotten
> > ===============
> >
> > banthecheck.com
> > "Security updates should *never* have *non-security content* prechecked"
> >
> >
> >
> > Kipper wrote:
> >
> >> I get the same error code for all of them - 646. Sorry I meant to ut
> >> that in the original message. I will try going to the Microsoft Download
> >> Centre as Bill suggests.
> >> "MowGreen" <> wrote in message
> >> news:...
> >>
> >>> Crossposted to: Windows Update newsgroup -
> >>> news://msnews.microsoft.com/microsof....windowsupdate
> >>>
> >>> Reply to *Windows Update NG*, please, as the Microsoft Update Catalog
> >>> newsgroup deals with issues related to the MU Catalog.
> >>> Just click the news link to set up the WU NG in Windows Mail.
> >>>
> >>> Have you checked to see if any error codes are generated, Kipper ?
> >>> Open Windows Update in the Control Panel.
> >>> Click the 'View update history' link.
> >>> For the KBs you've listed, check to see what their Status shows.
> >>> They should show as Failed.
> >>> Then *right* click on them and choose 'View details'.
> >>> The error code (s) are next to 'Error details'.
> >>>
> >>>
> >>> MowGreen
> >>> ===============
> >>> *-343-* FDNY
> >>> Never Forgotten
> >>> ===============
> >>>
> >>> banthecheck.com
> >>> "Security updates should *never* have *non-security content* prechecked"
> >>>
> >>>
> >>>
> >>> Kipper wrote:
> >>>
> >>>> I am running Windows Vista Home edition and Office 2007. The following
> >>>> updates
> >>>> KB 975960, KB 974561, KB 973704, KB 973593 and KB 973636 have
> >>>> downloaded to my computer but will not install. Each time I switch
> >>>> they try to install but then I get message saying that they failed to
> >>>> install. I have searched high and low for some answers and tried all
> >>>> sorts of remedy's suggested by people trying to help but nothing seems
> >>>> to work. I have even tried to contact microsoft, but I ended up going
> >>>> round in circles and ending up where I started without having achieved
> >>>> anything. Can anyone help please?
> >>
> .
>

I am also having trouble installing KB973704. My computer is set to receive
automatic updates and has worked fine previously. The notification icon for
new updates appears in the icon tray but the update will not install. An
error message staes: "The detection failed. The installation database may
be corrupted". I have tried installing manually from the update website to
no avail.???

"Kipper" wrote:

> Thanks guys - it worked a treat. I know what to do in future.
>
> "MowGreen" <> wrote in message
> news:etp$...
> > Yep, do as Bill suggested. Other folks with the 646 error were able to
> > resolve it by doing a manual download and installation of the problematic
> > updates.
> >
> > MowGreen
> > ===============
> > *-343-* FDNY
> > Never Forgotten
> > ===============
> >
> > banthecheck.com
> > "Security updates should *never* have *non-security content* prechecked"
> >
> >
> >
> > Kipper wrote:
> >
> >> I get the same error code for all of them - 646. Sorry I meant to ut
> >> that in the original message. I will try going to the Microsoft Download
> >> Centre as Bill suggests.
> >> "MowGreen" <> wrote in message
> >> news:...
> >>
> >>> Crossposted to: Windows Update newsgroup -
> >>> news://msnews.microsoft.com/microsof....windowsupdate
> >>>
> >>> Reply to *Windows Update NG*, please, as the Microsoft Update Catalog
> >>> newsgroup deals with issues related to the MU Catalog.
> >>> Just click the news link to set up the WU NG in Windows Mail.
> >>>
> >>> Have you checked to see if any error codes are generated, Kipper ?
> >>> Open Windows Update in the Control Panel.
> >>> Click the 'View update history' link.
> >>> For the KBs you've listed, check to see what their Status shows.
> >>> They should show as Failed.
> >>> Then *right* click on them and choose 'View details'.
> >>> The error code (s) are next to 'Error details'.
> >>>
> >>>
> >>> MowGreen
> >>> ===============
> >>> *-343-* FDNY
> >>> Never Forgotten
> >>> ===============
> >>>
> >>> banthecheck.com
> >>> "Security updates should *never* have *non-security content* prechecked"
> >>>
> >>>
> >>>
> >>> Kipper wrote:
> >>>
> >>>> I am running Windows Vista Home edition and Office 2007. The following
> >>>> updates
> >>>> KB 975960, KB 974561, KB 973704, KB 973593 and KB 973636 have
> >>>> downloaded to my computer but will not install. Each time I switch
> >>>> they try to install but then I get message saying that they failed to
> >>>> install. I have searched high and low for some answers and tried all
> >>>> sorts of remedy's suggested by people trying to help but nothing seems
> >>>> to work. I have even tried to contact microsoft, but I ended up going
> >>>> round in circles and ending up where I started without having achieved
> >>>> anything. Can anyone help please?
> >>
> .
>

From: http://support.microsoft.com/kb/973704

" How to obtain help and support for this security update
For home users, no-charge support is available by calling 1-866-PCSAFETY
in the United States and Canada or by contacting your local Microsoft
subsidiary. For more information about how to contact your local
Microsoft subsidiary for support issues with security updates, visit the
Microsoft International Support Web site:
http://support.microsoft.com/common/....aspx?rdpath=4

North American customers can also obtain instant access to unlimited
no-charge e-mail support or to unlimited individual chat support by
visiting the following Microsoft Web site:
http://support.microsoft.com/oas/def...spx?&prid=7552

For enterprise customers, support for security updates is available
through your usual support contacts. "


MowGreen
===============
*-343-* FDNY
Never Forgotten
===============

banthecheck.com
"Security updates should *never* have *non-security content* prechecked"



peglegjim08 wrote:

> I am also having trouble installing KB973704. My computer is set to receive
> automatic updates and has worked fine previously. The notification icon for
> new updates appears in the icon tray but the update will not install. An
> error message staes: "The detection failed. The installation database may
> be corrupted". I have tried installing manually from the update website to
> no avail.???
>