Re: Vista Problems with Outlook and Word after installing a WD external hard drive

AFAIK WD external drives are plug and play.

How did you "install" it?

"Nick1234" <> wrote in message
news:...
>
>
> I run Vista on my notebook and everything was running well, until I
> installed a Western Digital 1TB external drive. I have other WD drives
> which do not effect the system.
>
> Now I am getting messages from both Word and Outlook that say "Outlook
> could not create the work file, check the temp environment variable"
>
> I have looked online and there are suggestions that the WD software
> chages the registry and this is corrected by editing
> HKEY_CURRENT_USER\Software
> \Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders\Cache
> registry key and pointing it to %USERPROFILE%\Local Settings\Temporary
> Internet Files).
>
> I have looked at this and both of these reistry entries are still
> pointed to
> %USERPROFILE%
>
> If I boot the computer without the WD drive it works fine but if I then
> install the drive Word and Outlook go back to giving the message
> "Outlook could not create the work file, check the temp environment
> variable" Unplugging the drive does not help but a reboot does.
>
> I have contacted Western Digital and they deny it is anything to do with
> their drive. Strange that!! as posts over a few years all point to WD
> being the problem. I would have thought that they would have solved it
> by now.
>
> Any suggestions appreciated.
>
>
> --
> Nick1234
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