Re: What's up with the offline while online bug?

Hey Menno,

Well this problem has existed for as long as I remember, so it's like there's anything
particularly (newly) wrong with the service. As a quick fix, just have them both delete you
off their contact lists, and then you'll need to delete them off yours. First, make note of
the Windows Live ID somewhere. Then hit the Alt key to bring up the menu bar, choose the
Tools menu, then Options, then Privacy category, right-click the contacts and choose the
Delete option. If the Delete option is grayed out, then they haven't removed you from their
contact list yet or you need to sign out/in to get it to refresh.

Once you've got them removed, you can then re-add the contacts as you would normally. They
should appear online and all should be well again.

Regarding the message delay right now -- if they are appearing to you as offline (either the
bug or setting the status, doesn't matter), messages to these contacts will be sent as
offline messages when an active connection times out. When that happens, they get delayed or
get bounced sometimes as we all know. Up until maybe a month ago, I actually thought this
problem with offline messages had been finally nailed, but it's been noticeably bad again
lately (at least for me).

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger
MSN Messenger/Windows Messenger
MessengerGeek Blog: http://www.messengergeek.com
Messenger Resources: http://messenger.jonathankay.com
(c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation
--

"TheCroW" <> wrote in message
news: m...
> Since around 2 weeks very big issues here with this ... multiple contacts appear offline.
> But then I get a normal message from them. They are Online but appear here as Offline? That
> hapens a LOT!
> Also happens a lot that when I send a message, they don't receive it ... well, they do but
> only after 12 hours orso.
> Not only me with this problem, I hear it a lot form others also.
>
> Menno
>
> (and ofcourse the Live Network Status says like usual that everything just works fine
> :-( )
>

Hi,

Oddly I haven't seen this myself in a long time. Not sure why I've remained unscathed.

However, are you saying it's going to reappear with the same contacts? If so, that really is
worth looking into.

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger
MSN Messenger/Windows Messenger
MessengerGeek Blog: http://www.messengergeek.com
Messenger Resources: http://messenger.jonathankay.com
(c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation
--

"TheCroW" <> wrote in message
news: m...
> Hi Jonathan
>
> Agreed, it's something that has always existed. But it got like 10 times worse these last 2
> weeks that someone appears offline while in fact online. Or showing online and then offline
> and then online again and so one, like 5 times in 2 minutes.
> Did do that remove and add thing allready but it's a shorttime solution cause the problem
> will re-appear :-(
>
> And the delay is also with normal conversation: just chatting and for example 5 messages
> somewhere in the middle of the chat session will not be deliverd then but 10 hours later.
> No error or what ever.
>
> Thanx anyway :-)
>
> Menno
>
>> Hey Menno,
>>
>> Well this problem has existed for as long as I remember, so it's like there's anything
>> particularly (newly) wrong with the service. As a quick fix, just have them both delete
>> you off their contact lists, and then you'll need to delete them off yours. First, make
>> note of the Windows Live ID somewhere. Then hit the Alt key to bring up the menu bar,
>> choose the Tools menu, then Options, then Privacy category, right-click the contacts and
>> choose the Delete option. If the Delete option is grayed out, then they haven't removed
>> you from their contact list yet or you need to sign out/in to get it to refresh.
>>
>> Once you've got them removed, you can then re-add the contacts as you would normally.
>> They should appear online and all should be well again.
>>
>> Regarding the message delay right now -- if they are appearing to you as offline (either
>> the bug or setting the status, doesn't matter), messages to these contacts will be sent as
>> offline messages when an active connection times out. When that happens, they get delayed
>> or get bounced sometimes as we all know. Up until maybe a month ago, I actually thought
>> this problem with offline messages had been finally nailed, but it's been noticeably bad
>> again lately (at least for me).
>>
>> --
>> Jonathan Kay
>> Microsoft MVP - Windows Live Messenger
>> MSN Messenger/Windows Messenger
>> MessengerGeek Blog: http://www.messengergeek.com
>> Messenger Resources: http://messenger.jonathankay.com
>> (c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation
>> --
>>
>> "TheCroW" <> wrote in message
>> news: m...
>>> Since around 2 weeks very big issues here with this ... multiple contacts appear offline.
>>> But then I get a normal message from them. They are Online but appear here as Offline?
>>> That hapens a LOT!
>>> Also happens a lot that when I send a message, they don't receive it ... well, they do
>>> but only after 12 hours orso.
>>> Not only me with this problem, I hear it a lot form others also.
>>>
>>> Menno
>>>
>>> (and ofcourse the Live Network Status says like usual that everything just works fine
>>> :-( )
>>>
>>
>>
>
>