Richard <> wrote:
> I've been fighting this issue since day one of getting this new system
> approximately a month ago. HP tech support is no help and I really
> don't want to spend $60 for their so called "Smart Friends". I'm
> hoping that someone in this newsgroup can help solve my issue.
>
> ISSUE: The system will not enter "sleep mode" when plugged into AC
> Power.
>
> I can manually enter into sleep mode either thru Start/Sleep or by
> using the power buttons on the computer, docking station and/or a
> remote control device that came with the computer. It just won't
> fully respond to the power options set up via the Control Power.
>
> Interestingly, the monitors, external when docked or laptop monitor
> when undocked, do go to sleep per the times set in the Power Options.
> The problem is limited to the computer not going to sleep when
> plugged into AC power.
>
> It makes no difference, if I'm docked or undocked. Also, it makes
> "zero" difference if no devices or if all of devices consisting of a
> wireless keyboard and mouse; USB connected printer, external hard
> drive and scanner; and a VGA connected LED display are connected
> either directly to the computer or via the docking station. I've
> troubleshot all scenarios.
>
> If I'm on battery power, the computer responds correctly.
>
> I ran a "Power Efficiency Diagnostics Report", using powercfg, and
> have attached it to this post. It's in html format . It contains a
> number of errors and warnings. However, I have no idea on how to
> interpret the thing much less take corrective action.
>
> I would appreciate someone reviewing it and providing corrective
> action guidance. While not completely computer illiterate, this is
> way beyond my level of comprehension or expertise.
>
> If I need to provide additional information, please let me know and
> I'll respond ASAP.
I'd suggest disabling all your startup items and see whether it works. It's
likely something running that is keeping the system from napping quietly.
|
Similar Threads
Linear Mode
