RESOLVED
Lanwench was on the right track. It wasn't a "startup" application, per se,
but rather it was Norton 360 which shows up as a "service" in System
Configuration. After much trouble shooting, the issue was resolved by
uninstalling Norton 360, using the "Norton Removal Tool" and removing all
registry entries for Symantec and Norton using "regedit". I than reinstalled
Norton 360. Now the computer automatically enters "sleep mode" correctly.
In addition, I also reviewed all the Power Management tabs for each device,
listed in the "Device Manager" and UNCHECKED "allow this device to wake the
computer" except for my wireless keyboard, wireless mouse and the notepad
touch pad. I verified that these 3 devices are the only ones allowed to wake
my computer by running, as the administrator, the "powercfg -devicequery
wake_armed" command.
Lastly, I reviewed all of my "Advanced Power Option" settings and verified
that they were properly set including ENABLING "Multimedia settings/When
sharing media that sleep is disabled
when plugged in", as suggested by Dennis Pack.
Thanks to both Lanwench and Dennis for leading me in the right direction.
The key issue was Norton 360 which I verified by disabling and enabling in
the System Configuration Utility. Despite the rest of the stuff I did, when
Norton 360 was enabled, the computer would not "sleep", when disabled, the
"sleep" operated correctly.
The only thing that I don't understand, is why this issue only occurred when
running on AC power but not when running on Battery power. This is not
really important, just curious.
--
Thank You,
Richard
"Richard" <> wrote in message
news:...
> I've been fighting this issue since day one of getting this new system
> approximately a month ago. HP tech support is no help and I really don't
> want to spend $60 for their so called "Smart Friends". I'm hoping that
> someone in this newsgroup can help solve my issue.
>
> ISSUE: The system will not enter "sleep mode" when plugged into AC Power.
>
> I can manually enter into sleep mode either thru Start/Sleep or by using
> the
> power buttons on the computer, docking station and/or a remote control
> device that came with the computer. It just won't fully respond to the
> power
> options set up via the Control Power.
>
> Interestingly, the monitors, external when docked or laptop monitor when
> undocked, do go to sleep per the times set in the Power Options. The
> problem
> is limited to the computer not going to sleep when plugged into AC power.
>
> It makes no difference, if I'm docked or undocked. Also, it makes "zero"
> difference if no devices or if all of devices consisting of a wireless
> keyboard and mouse; USB connected printer, external hard drive and
> scanner;
> and a VGA connected LED display are connected either directly to the
> computer or via the docking station. I've troubleshot all scenarios.
>
> If I'm on battery power, the computer responds correctly.
>
> I ran a "Power Efficiency Diagnostics Report", using powercfg, and have
> attached it to this post. It's in html format . It contains a number of
> errors and warnings. However, I have no idea on how to interpret the thing
> much less take corrective action.
>
> I would appreciate someone reviewing it and providing corrective action
> guidance. While not completely computer illiterate, this is way beyond my
> level of comprehension or expertise.
>
> If I need to provide additional information, please let me know and I'll
> respond ASAP.
> --
> Thank You
>
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