Re: Windows 98 SE update KB837009

Jason,

The update in itself should not be causing these issues. It IS an
essential Critical Update for Outlook Express . Try downloading it
from here, save it to your HD, CLOSE IE, temporarily disable the
antivirus software installed, and then install it :

http://www.microsoft.com/technet/sec.../ms04-013.mspx

After the installation is completed and you have rebooted the
system, reenable the AV. MS states that a reboot is not always
required; I advise you to reboot anyway.

Security Update Information :
" In some cases, you do not have to restart your computer after you
apply this update. However, if the required files are in use, you
must restart your computer after you apply this update. If this
behavior occurs, a message is displayed that advises you to restart
your computer. "

IF you still find the update is causing the issues you described it
would behoove you to check the system for the presence of unwanted
"guests" :
http://www.aumha.org/a/noads.htm


MowGreen [MVP]
===============
*-343-* FDNY
Never Forgotten
===============

Jason Arlint wrote:

> Whenever this update installs on a computer I manage, it creates errors and
> sometimes crashes programs. Is there a way to disable this update so it does
> not appear when I go to run the updates? Is there some way I can fake it
> being there so it doesn't appear

And if MS04-018 is already installed?

Jason, are you attempting to install MS04-013 via Windows Update? To assure
a clean install, your anti-virus application should be disabled and all
other running processes closed before installing anything, including Windows
Updates.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE), AH-VSOP

Are You Ready for WinXP SP2?
http://support.microsoft.com/default...r=windowsxpsp2

What You Should Know About Spyware
http://www.microsoft.com/athome/secu...ssoftware.mspx

AumHa Forums
http://forum.aumha.org

MowGreen [MVP] wrote:
> Jason,
>
> The update in itself should not be causing these issues. It IS an
> essential Critical Update for Outlook Express . Try downloading it
> from here, save it to your HD, CLOSE IE, temporarily disable the
> antivirus software installed, and then install it :
>
> http://www.microsoft.com/technet/sec.../ms04-013.mspx
>
> After the installation is completed and you have rebooted the
> system, reenable the AV. MS states that a reboot is not always
> required; I advise you to reboot anyway.
>
> Security Update Information :
> " In some cases, you do not have to restart your computer after you
> apply this update. However, if the required files are in use, you
> must restart your computer after you apply this update. If this
> behavior occurs, a message is displayed that advises you to restart
> your computer. "
>
> IF you still find the update is causing the issues you described it
> would behoove you to check the system for the presence of unwanted
> "guests" :
> http://www.aumha.org/a/noads.htm
>
>
> MowGreen [MVP]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
> Jason Arlint wrote:
>
> > Whenever this update installs on a computer I manage, it creates
> > errors and sometimes crashes programs. Is there a way to disable this
> > update so it does not appear when I go to run the updates? Is there
> > some way I can fake it being there so it doesn't appear

Did MS04-018/Q837009 install properly? Look in iuhist.xml (a file on your
machine) for any errors related to the install and post any found into your
reply.

Also copy/paste the following line into an IE Addressbar, click on GO, then
copy/paste the results into your reply:

javascript:navigator.appMinorVersion

> > > > Whenever this update installs on a computer I manage, it creates
> > > > errors and sometimes crashes programs.

Please post the complete errors and the programs which crash. I think this
update is only the messenger which bears bad news; I do not think the update
*is* the bad news.
--
~PA Bear

Jason Arlint wrote:
> I tried that and it didn't work again. I am confident in our networks
> security and would like for this update to just go away. Is there a way
> of tricking windows into thinking the update is installed when it isn't?
>
> "PA Bear" wrote:
>
> > And if MS04-018 is already installed?
> >
> > Jason, are you attempting to install MS04-013 via Windows Update? To
> > assure a clean install, your anti-virus application should be disabled
> > and all other running processes closed before installing anything,
> > including Windows Updates.
> > --
> > MowGreen [MVP] wrote:
> > > The update in itself should not be causing these issues. It IS an
> > > essential Critical Update for Outlook Express . Try downloading it
> > > from here, save it to your HD, CLOSE IE, temporarily disable the
> > > antivirus software installed, and then install it :
> > >
> > > http://www.microsoft.com/technet/sec.../ms04-013.mspx
> > >
> > > After the installation is completed and you have rebooted the
> > > system, reenable the AV. MS states that a reboot is not always
> > > required; I advise you to reboot anyway.
> > >
> > > Security Update Information :
> > > " In some cases, you do not have to restart your computer after you
> > > apply this update. However, if the required files are in use, you
> > > must restart your computer after you apply this update. If this
> > > behavior occurs, a message is displayed that advises you to restart
> > > your computer. "
> > >
> > > IF you still find the update is causing the issues you described it
> > > would behoove you to check the system for the presence of unwanted
> > > "guests" :
> > > http://www.aumha.org/a/noads.htm
> > >
> > > > Whenever this update installs on a computer I manage, it creates
> > > > errors and sometimes crashes programs. Is there a way to disable
> > > > this update so it does not appear when I go to run the updates? Is
> > > > there some way I can fake it being there so it doesn't appear

Why Windows Update has "seen" that you needed all Cumulative Updates for IE
(through/including MS04-025/KB867801, Jul-04) but hasn't "seen" you in need
of any Cumulative Updates for OE since MS03-014/KB330994, Apr-03) is
anybody's guess. The results you posted say that KB837009 is *not*
installed, perhaps because you didn't reboot (?) :

> <downloadPath>c:\WUTemp\com_microsoft.Q837009_OE6_ SP1_W98WinME_Only</downloadPath>
> <client>IU_Site</client>
> <installStatus value="COMPLETE" needsReboot="0" />
> </itemStatus>

Let's have you manually download and install MS04-018/KB823353 (Jul-04) from
http://www.microsoft.com/downloads/d...displaylang=en
and see what happens. To assure a clean install, your anti-virus
application should be disabled and all other running processes (e.g., OE,
IE) closed before installing anything, including Windows Updates.

After installing, reboot and run that Javascript again: Confirm that Q823353
is listed in the results. If all is not well, please follow up on:

> > Please post the complete errors and the programs which crash. I think
> > this update is only the messenger which bears bad news; I do not think
> > the update *is* the bad news.
--
~PA Bear

Jason Arlint wrote:
> The results of javascript:navigator.appMinorVersion were
> ;SP1;Q324929;q313829;Q810847;Q813951;Q818529;Q3309 94;Q822925;Q828750;Q824145;Q832894;Q831167;Q867801 ;
>
> In the xml file I was able to find the entry for Q837009 (it was in there
> a few times) but there doesn't seem to be any errors with it. This is
> what I found in the file :
>
> - <itemStatus xmlns="" timestamp="2004-08-31T12:08:15">
> - <identity
> itemID="ie60x.internetexplorer6x.ver_platform_win3 2_windows.4.10.x86.en......com_microsoft.q837009_o e6_sp1_w98winme_only."
> name="Q837009_OE6_SP1_W98WinME_Only">
<snip>
> <title>Cumulative Security Update for Outlook Express 6 Service Pack 1
> (KB837009)</title>
<snip>
> <downloadPath>c:\WUTemp\com_microsoft.Q837009_OE6_ SP1_W98WinME_Only</downloadPath>
> <client>IU_Site</client>
> <installStatus value="COMPLETE" needsReboot="0" />
> </itemStatus>
>
> "PA Bear" wrote:
>
> > Did MS04-018/Q837009 install properly? Look in iuhist.xml (a file on
> > your machine) for any errors related to the install and post any found
> > into your reply.
> >
> > Also copy/paste the following line into an IE Addressbar, click on GO,
> > then copy/paste the results into your reply:
> >
> > javascript:navigator.appMinorVersion
> >
> > > > > > Whenever this update installs on a computer I manage, it
> > > > > > creates errors and sometimes crashes programs.
> >
> > Please post the complete errors and the programs which crash. I think
> > this update is only the messenger which bears bad news; I do not think
> > the update *is* the bad news.
> > --
> > ~PA Bear
> >
> > Jason Arlint wrote:
> > > I tried that and it didn't work again. I am confident in our networks
> > > security and would like for this update to just go away. Is there a
> > > way of tricking windows into thinking the update is installed when it
> > > isn't?
> > >
> > > "PA Bear" wrote:
> > >
> > > > And if MS04-018 is already installed?
> > > >
> > > > Jason, are you attempting to install MS04-013 via Windows Update?
> > > > To assure a clean install, your anti-virus application should be
> > > > disabled and all other running processes closed before installing
> > > > anything, including Windows Updates.
> > > > --
> > > > MowGreen [MVP] wrote:
> > > > > The update in itself should not be causing these issues. It IS an
> > > > > essential Critical Update for Outlook Express . Try downloading it
> > > > > from here, save it to your HD, CLOSE IE, temporarily disable the
> > > > > antivirus software installed, and then install it :
> > > > >
> > > > > http://www.microsoft.com/technet/sec.../ms04-013.mspx
> > > > >
> > > > > After the installation is completed and you have rebooted the
> > > > > system, reenable the AV. MS states that a reboot is not always
> > > > > required; I advise you to reboot anyway.
> > > > >
> > > > > Security Update Information :
> > > > > " In some cases, you do not have to restart your computer after
> > > > > you apply this update. However, if the required files are in use,
> > > > > you must restart your computer after you apply this update. If
> > > > > this behavior occurs, a message is displayed that advises you to
> > > > > restart your computer. "
> > > > >
> > > > > IF you still find the update is causing the issues you described
> > > > > it would behoove you to check the system for the presence of
> > > > > unwanted "guests" :
> > > > > http://www.aumha.org/a/noads.htm
> > > > >
> > > > > > Whenever this update installs on a computer I manage, it
> > > > > > creates errors and sometimes crashes programs. Is there a way
> > > > > > to disable this update so it does not appear when I go to run
> > > > > > the updates? Is there some way I can fake it being there so it
> > > > > > doesn't appear