"Keando",
First, there are two "objects" named "Automatic Updates" that you can find
on the operating system.
One of them can be found in two places: Control Panel and My Computer
Properties. This is the Automatic Updates component, and is designed to
control How and/or when you receive updates.
The other is the service, which is required for Windows Update to function
on the
http://v5.windowsupdate.microsoft.com site.
The service must be left running, or "started" and the startup type should
be set to "Automatic". Here is how you check that:
If there are any problems with these steps, or the service doesn't start for
you, please reply back and let us know. We'll be happy to take a look.
1. Click Start
2. Click Run
3. Type: services.msc
4. Type the <Enter> key, or click OK
5. In the Services window, look for Automatic Updates service
6. Double-click on Automatic Updates
7. In the middle of the Properties window, make sure the Startup type is set
to "Automatic"
8. Just below the Startup type, verify that the Service status is set to
"Started"
9. If it is not, click the Start button, and wait for the service to start
10. Close the properties window
11. Repeat steps 5-10 on the "Background Intelligent Transfer Service." The
Startup type can be "Manual", though.
12. Scroll down and at least verify that the "Event Log" service is listed
as "Started"
13. Close the Services window
14. Go to the Automatic Updates component in Control Panel and make sure it
is set the way you want it
15. Close Automatic Updates component and close Control Panel
16. Close all Internet browser windows.
Now we can try to identify the problem. Would you mind running through an
attempted installation on the Windows Update website and sending us back the
results? Here's how:
On Windows XP:
1. Close all Internet browsers
2. Open a single Internet Explorer window.
3. In the Internet Explorer window, click Tools
4. Click Windows Update
5. When you reach the Windows Update site, click Custom Install
6. Click Review and Install Updates
7. When presented with multiple updates, uncheck all of them except for one
update (your choice)
8. Look down at the System clock and note the time. Let the minute move
forward one, so that there is no other activity associated with this
attempt.
9. Click Install. Wait for Windows Update to fail. If it succeeds, reply
back and let us know.
10. Assuming it failed, Click Start
11. Click Run
12. Type: %WINDIR%\WindowsUpdate.log
13. Press <Enter> or Click OK
14. When the log opens, scroll down to the hour and minute you memorized in
step 8.
15. Starting at the beginning of the first entry for that minute, click and
drag down and to the right selecting the rest of the log.
16. Click Edit, then Copy, or just press the <CTRL> and <C> keys.
17. Reply to this posting.
18. When that window opens, Tell us what update you attempted to install,
and where it failed from your observation.
19. After this, on a new line, state the following and press <Enter>: Log
entries follow:
20. Place the cursor on the line under the entry from step 19, and then
click Edit, then Paste, or just press the <CTRL> and <V> keys.
21. The log entries copied in steps 15-16 should have copied into your
posting.
22. Send it to us, and let us take a look at this failure.
Sincerely,
Pat Walters [MSFT]
"Keando" <> wrote in message
news:...
> Installed Service Pack 2 on a PC but when it rebooted I changed from
> the recommended setting for Automatic updates so that I could install
> all updates when I was ready and then turn on the automatic updates
> later.
>
> Now have a problem as I can not get access to turn on the automatic
> updates. Go to Control panel anddoble click on Automatic updates and
> nothing happens. Also when I go on to the microsoft site to install
> updates Internet Explorer just hangs - no error messages - nothing.
>
> Anybody seen this and can advise on how to resolve
>
> TIA
>
> Ken
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