Re: Windows Explorer & My Computer freeze up

[Crosspost to Windows Update newsgroup]

And how have you determined that a "recent update" has caused this behavior?

What "recent updates" have you installed? Does uninstalling one or more of
them via Add/Remove Programs resolve the problem?

What anti-virus application or security suite is installed? What
anti-spyware applications (other than Defender)? What third-party firewall
(if any)?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


Paul wrote:
> One of microserfs recent updates has caused windows explorer and my
> computer
> to freeze after anything between 2 and 10 minutes of being opened. I am
> unable to do anything other than use task manager to crash out of it.
> Everything else open is fine.
>
> I have a dell dimension 5000 with 2mb ram, 160gb HDD, windows XP service
> pack 2, zonealarm firewall and anti-virus

> And how have you determined that a "recent update" has caused this
> behavior?

I haven't "determined" but IIRC it started after an update. As it is a
variable length of time it freezes, it did not become apparent for a
while - the first time this sort of thing happens one tends to ignore it
as "one of those things"

> What "recent updates" have you installed? Does uninstalling one or more
> of
> them via Add/Remove Programs resolve the problem?

I install windows updates as they arrive
>
> What anti-virus application or security suite is installed? What
> anti-spyware applications (other than Defender)? What third-party
> firewall
> (if any)?

As stated in the original email Zonealarm firewall and antivirus. I run
adaware 2007 on a regular basis

> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
>
> Paul wrote:
>> One of microserfs recent updates has caused windows explorer and my
>> computer
>> to freeze after anything between 2 and 10 minutes of being opened. I am
>> unable to do anything other than use task manager to crash out of it.
>> Everything else open is fine.
>>
>> I have a dell dimension 5000 with 2mb ram, 160gb HDD, windows XP service
>> pack 2, zonealarm firewall and anti-virus
>

>> What "recent updates" have you installed? Does uninstalling one or more
>> of them via Add/Remove Programs resolve the problem?
>
> I install windows updates as they arrive

Need a better answer than that, I'm afraid. Check your Update History at
http://windowsupdate.microsoft.com and let me know, please.

Are you running Ad-Aware 2007 Pro or the free version?
--
~PA Bear


Paul wrote:
>> And how have you determined that a "recent update" has caused this
>> behavior?
>
> I haven't "determined" but IIRC it started after an update. As it is a
> variable length of time it freezes, it did not become apparent for a
> while - the first time this sort of thing happens one tends to ignore
> it
> as "one of those things"
>
>> What "recent updates" have you installed? Does uninstalling one or more
>> of
>> them via Add/Remove Programs resolve the problem?
>
> I install windows updates as they arrive
>>
>> What anti-virus application or security suite is installed? What
>> anti-spyware applications (other than Defender)? What third-party
>> firewall
>> (if any)?
>
> As stated in the original email Zonealarm firewall and antivirus. I run
> adaware 2007 on a regular basis
>
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>> AumHa VSOP & Admin http://aumha.net
>> DTS-L http://dts-l.net/
>>
>>
>> Paul wrote:
>>> One of microserfs recent updates has caused windows explorer and my
>>> computer
>>> to freeze after anything between 2 and 10 minutes of being opened. I am
>>> unable to do anything other than use task manager to crash out of it.
>>> Everything else open is fine.
>>>
>>> I have a dell dimension 5000 with 2mb ram, 160gb HDD, windows XP service
>>> pack 2, zonealarm firewall and anti-virus

Was there ever a resolution to this? I work for a big company and this has
been a persistent problem for me and many others. The company has not solved
the problem...its been a long time!

As for when this started, about 9 months ago, but completely different sw
than Paul, except for Windows XP.

One pattern I've seen is that after rebooting it occurs most requently, but
after ending the task a few times then it seems to happen a lot less
frequently.
This pattern has been destroyed in the last few days, as my company pushed
several security updates and a registry fix the "blue screen".

That's all I can say. Thanks.

"PA Bear [MS MVP]" wrote:

> >> What "recent updates" have you installed? Does uninstalling one or more
> >> of them via Add/Remove Programs resolve the problem?
> >
> > I install windows updates as they arrive
>
> Need a better answer than that, I'm afraid. Check your Update History at
> http://windowsupdate.microsoft.com and let me know, please.
>
> Are you running Ad-Aware 2007 Pro or the free version?
> --
> ~PA Bear
>
>
> Paul wrote:
> >> And how have you determined that a "recent update" has caused this
> >> behavior?
> >
> > I haven't "determined" but IIRC it started after an update. As it is a
> > variable length of time it freezes, it did not become apparent for a
> > while - the first time this sort of thing happens one tends to ignore
> > it
> > as "one of those things"
> >
> >> What "recent updates" have you installed? Does uninstalling one or more
> >> of
> >> them via Add/Remove Programs resolve the problem?
> >
> > I install windows updates as they arrive
> >>
> >> What anti-virus application or security suite is installed? What
> >> anti-spyware applications (other than Defender)? What third-party
> >> firewall
> >> (if any)?
> >
> > As stated in the original email Zonealarm firewall and antivirus. I run
> > adaware 2007 on a regular basis
> >
> >> ~Robear Dyer (PA Bear)
> >> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> >> AumHa VSOP & Admin http://aumha.net
> >> DTS-L http://dts-l.net/
> >>
> >>
> >> Paul wrote:
> >>> One of microserfs recent updates has caused windows explorer and my
> >>> computer
> >>> to freeze after anything between 2 and 10 minutes of being opened. I am
> >>> unable to do anything other than use task manager to crash out of it.
> >>> Everything else open is fine.
> >>>
> >>> I have a dell dimension 5000 with 2mb ram, 160gb HDD, windows XP service
> >>> pack 2, zonealarm firewall and anti-virus
>
>