Re: Windows Installer and Windows Update not working due to Win32troj

> I think it has got rid of it now

Is this the Family you are referring to ? :
http://www3.ca.com/securityadvisor/v....aspx?ID=39518

If so, it would behoove you to either reformat the drive and reinstall
XP, or, with assistance, be as certain that you can be that the trojan
and it's related malware no longer are resident.

If you choose the latter course then suggest the changing of ALL
passwords and User Names for all activities where you do NOT want a bad
guy to have either the P/W or U/N.

Doing Windows Updates are the least of your problems right now.
Restoring the OS' security and functionality are the first two issues
you need to deal with.


MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============


pg79 wrote:

> Hi, I use Windows XP and my Zone Alarm has recently detected a Win32/boxed
> family trojan on my system. I think it has got rid of it now, but I am not
> sure. Unfortunately it seems the trojan has corrupted my registry keys or
> similar and has affected the smooth running of both Windows Installer and
> Windows Update.
>
> I can visit the Windows Update page and list what updates are needed, but
> the installation of those updates keep on failing.
>
> Any suggestions to fix this problem????

"MowGreen [MVP]" wrote:

> > I think it has got rid of it now
>
> Is this the Family you are referring to ? :
> http://www3.ca.com/securityadvisor/v....aspx?ID=39518
>
> If so, it would behoove you to either reformat the drive and reinstall
> XP, or, with assistance, be as certain that you can be that the trojan
> and it's related malware no longer are resident.
>
> If you choose the latter course then suggest the changing of ALL
> passwords and User Names for all activities where you do NOT want a bad
> guy to have either the P/W or U/N.
>
> Doing Windows Updates are the least of your problems right now.
> Restoring the OS' security and functionality are the first two issues
> you need to deal with.
>
>
> MowGreen [MVP 2003-2007]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
> pg79 wrote:
>
> > Hi, I use Windows XP and my Zone Alarm has recently detected a Win32/boxed
> > family trojan on my system. I think it has got rid of it now, but I am not
> > sure. Unfortunately it seems the trojan has corrupted my registry keys or
> > similar and has affected the smooth running of both Windows Installer and
> > Windows Update.
> >
> > I can visit the Windows Update page and list what updates are needed, but
> > the installation of those updates keep on failing.
> >
> > Any suggestions to fix this problem????
>