Originally posted by Jonathan Kay - Microsoft MVP - Windows Live
Messenger/MSN Messenger/Windows Messenger - Associate Expert
Part of your Messenger client cache may be corrupted.
To attempt to fix, close down Messenger if it's running, click Start, then
Run, and type the
following:
%userprofile%\contacts
and click OK.
If nothing appears in the folder, click the Tools menu, then Options, then
View tab, click
'Show hidden files or folders' and click OK. Once you are able to see the
folders,
right-click the one that corresponds to your Passport and choose Delete.
Next, click Start, then Run, and type the following:
%userprofile%\Local Settings\Application Data\Microsoft\Windows Live Contacts
Then remove the corresponding folder again in this folder.
Then restart Messenger and try signing in again.
"Joe" wrote:
> On certain computers I am receiving the following error upon login to Windows
> Live Messenger 8.0:
>
> We were unable to sign you into Windows Live Messenger, possibly because of
> a problem with your Internet connection. Please try again later.
> To let us try and troubleshoot the problem, click the Troubleshoot button.
> Error Code: 80072745
>
> I've uninstalled / reinstalled different versions and the same version
> I've found very litte about it searching google / etc. I have tried
> deleting the registry key: HKCU\Software\Microsoft\MSNMessenger\Policies
> I have added a couple of entries to the Hosts file. That did not resolve
> the issue so I took them back out. My account works on my office computer
> but not at home. I have also tried disabling Windows XP firewall and
> Anti-Virus. Neither worked so I reenabled them. I have DSL Router hooked
> into a wireless router. Any help would be greatly apprecaited. Thank You.
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