Mike
First, WLM is FULL of problems and to isolate yours can you say what email
accounts you have enabled? With more than one email account or if you have
Outlook installed it is very likely that you will get that error message.
could you try setting up WLM with just one email account and see how that
goes?
--
Old Uncle John
"Mike P." <> wrote in message
news:A2FED37D-5E3D-407C-8D0A-...
>I receive this error notice when I try to click on Help and then Help
>Topics
> and the programme crashes. I am currently being advised by Microsoft
> technicians via email, but with no success so far. Have just sent them
> several error log files for their perusal.
>
> I have also just tried md's fix re clearing the cache and it has made no
> difference - presumably a different cause. Will advise if and when
> Microsoft
> techs come up with my solution.
>
> "Steven Best" wrote:
>
>> Tried re-installing, tried your fix, tried a different fix (Deleting the
>> "Policies key in registry), tried repairing.
>> Whenever I sign in, it signs me in and then immediately errors out
>> Event viewer says "Event for source cannot be found, and adds
>> "The following information is part of the event: msnmsgr.exe, 8.1.178.0,
>> 45b12d6a, msvcr80.dll, 8.0.50727.163, 44849dd9, 0, 0000f2c6."
>>
>> System: AMD 2600+ 1768MB, 300GB, nVidia 6200, connected with broadband
>> (fiber), latest updates installed, Windows XP Pro
>>
>> "md" wrote:
>>
>> > In case anyone finds this thread in the future, these directions from
>> > Microsoft solved the problem:
>> >
>> > To fix this issue, we have to update your user cache. Please follow
>> > the steps below.
>> >
>> > 1. Change the Microsoft Windows Explorer settings. To do this, use one
>> > of the following methods:
>> >
>> > a. Right-click "Start," and then click "Explore" to open Windows
>> > Explorer.
>> >
>> > b. On the "Tools" menu, click "Folder Options."
>> >
>> > c. On the "View" tab, in the "Advanced settings" list, select "Show
>> > hidden files and folders" under "Hidden Files and Folders."
>> >
>> > d. Clear the "Hide extensions for known file types" check box.
>> >
>> > e. Click "OK" to close the Folder Options window.
>> >
>> > 2. Delete the Contacts Cache folder. To do this, follow these steps:
>> >
>> > a. Right-click "Start," and then click "Explore" to open the Windows
>> > Explorer window.
>> >
>> > b. In the Windows Explorer window, locate the folder:
>> >
>> > C:\Documents and Settings\"Your Windows logon name"\Contacts\"Your
>> > Messenger e-mail address"
>> >
>> > NOTE: In these examples, "Windows Logon name" is the logon name that
>> > you use to sign in to windows and "Your Messenger e-mail address" is
>> > the address that you use to sign in to Windows Live Messenger.
>> >
>> > c. Delete all the files that are in the "Your Messenger e-mail
>> > address" folder.
>> >
>> > d. Right-click "Start," and then click "Explore" to open the Windows
>> > Explorer window.
>> >
>> > e. In the Windows Explorer window, locate the folder:
>> >
>> > C:\Documents and Settings\"Your Windows logon name"\Local Settings
>> > \Application Data\Microsoft\Windows Live Contacts\"Your Messenger e-
>> > mail address"
>> >
>> > NOTE: In these examples, "Windows Logon name" is the logon name that
>> > you use to sign in to windows and "Your Messenger e-mail address" is
>> > the address that you use to sign in to Windows Live Messenger.
>> >
>> > f. Delete the "real" and "shadow" folders that are located in the
>> > "Your Messenger e-mail address" folder.
>> >
>> > 3. Try to sign in to Windows Live Messenger again.
>> >
>> >
>> >
>> >
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