Disabling "enable advance network" on the mobil6 device(phone) works, thanks
"" wrote:
> Thanks for the responses.
>
> Chris: I checked and the user does not have any additional network
> connectivity software. I checked for a supplemental software firewall,
> such as with an antivirus solution, and for VPN software and found
> neither. Also, the link you included for the Windows Mobile Device
> Center is only for Windows Vista and Server 2008, not Windows XP.
>
> Paul: Try doing a Google search for "windows xp sp3" "activesync 4.5"
> for details on many users' frustrations. In some forums users have
> stated things broke when they installed Windows XP SP3 and started
> working when they uninstalled SP3 and went back to SP2. Other users
> responded that things worked under SP2 and continued to work under
> SP3.
>
> In the end I was able to get this working. We upgraded from Activesync
> 4.1 to 4.5 and then plugged in the device. Activesync tried to connect
> but timed out. This time it brought up a troubleshooting wizard.
> Everything looked good so it sent me to this web page (
> http://www.microsoft.com/windowsmobi...c-port990.mspx
> ). We couldn't find the Activesync setting on the device mentioned in
> the article so I went to the following page on switching the USB
> connection protocol (
> http://www.microsoft.com/windowsmobi...e-options.mspx
> ). On the device we went into Start > Settings > Connections > USB to
> PC and disabled "enable advanced network functionality." Once that was
> done Activesync started up the new profile or new user wizard and we
> were in business.
>
> Thanks for your help.
>
>
> Matthew
>
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