RE: windows update & services.msc

Hello Keith,

I recommend downloading and installing
MalwareBytes' Antimalware (MBAM) and
SUPERAntiSpywa�e (SAS).

Do a full scan with Malwa�eBytes' and
SUPERAntiSpywa�e.

<http://www.superantispyware.com/>

Reboot
-=-

<http://www.malwarebytes.org/mbam.php>
Reboot
-=-
The programs are free. (There is a paid version but
you don't need to buy it to remove malware.)
-=-



Good luck



Ǝиçεl
-=-


"keith" wrote:

> Hi,
>
> Windows XP SP3
> I am unable to access Windows Update. It was suggested I type
> 'services.msc' into the Run dialog and make changes as required
> there . . .change Automatic Updates to automatic etc. I have done this
> sucessfully in the past, however now when I try to enable these
> services I can't. I get an 'Access Denied' dialog.
> I am the system administrator (it's my home computer). Can anyone
> enlighten me as to how I can regain control over these settings under
> Run > 'services.msc' ?
> I have fought off a virus recently and do scan regularily with AVG
> Anti Virus. Maybe it picked up on something - such as a registry
> problem - and I deleted it without knowing. Just a guess.
>
> Thank you for any help,
> Keith
>

Nevertheless, there is a very good chance that you are seeing the effects of
a hijackware infection!

NB: If you had no anti-virus application installed or the subscription had
expired *when the machine first got infected* and/or your subscription has
since expired and/or the machine's not been kept fully-patched at Windows
Update, don't waste your time with any of the below: Format & reinstall
Windows. A Repair Install will NOT help!

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/ma...e/default.mspx

NB: Run the FULL scan, not the QUICK scan! You may need to download the
MSRT on a non-infected machine, then transfer MRT.EXE to the infected
machine and rename it to SCAN.EXE before running it.

2. [WinXP ONLY!! =>] Run the Windows Live Safety Center's 'Protection' scan
(only!) in Safe Mode with Networking, if need be:
http://onecare.live.com/site/en-us/center/howsafe.htm

3. Run a /thorough/ check for hijackware, including posting the requested
logs in an appropriate forum, not here.

Checking for/Help with Hijackware
http://aumha.net/viewtopic.php?f=30&t=4075
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://www.elephantboycomputers.com/...moving_Malware

**Seek expert assistance in
http://spywarehammer.com/simplemachi...php?board=10.0,
http://forums.spybot.info/forumdisplay.php?f=22,
http://www.dslreports.com/forum/cleanup, http://aumha.net/viewforum.php?f=30
or other appropriate forums.**

If these procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.

=====================
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002

keith wrote:
> On Jun 9, 7:02 pm, Ǝиçεl <l...@discussions.microsoft.com> wrote:
>> Hello Keith,
>>
>> I recommend downloading and installing
>> MalwareBytes' Antimalware (MBAM) and
>> SUPERAntiSpywa�e (SAS).
>>
>> Do a full scan with Malwa�eBytes' and
>> SUPERAntiSpywa�e.
>>
>> <http://www.superantispyware.com/>
>>
>> Reboot
>> -=-
>>
>> <http://www.malwarebytes.org/mbam.php>
>> Reboot
>> -=-
>> The programs are free. (There is a paid version but
>> you don't need to buy it to remove malware.)
>> -=-
>>
>> Good luck
>>
>> Ǝиçεl
>> -=-
>>
>>
>>
>> "keith" wrote:
>>> Hi,
>>
>>> Windows XP SP3
>>> I am unable to access Windows Update. It was suggested I type
>>> 'services.msc' into the Run dialog and make changes as required
>>> there . . .change Automatic Updates to automatic etc. I have done this
>>> sucessfully in the past, however now when I try to enable these
>>> services I can't. I get an 'Access Denied' dialog.
>>> I am the system administrator (it's my home computer). Can anyone
>>> enlighten me as to how I can regain control over these settings under
>>> Run > 'services.msc' ?
>>> I have fought off a virus recently and do scan regularily with AVG
>>> Anti Virus. Maybe it picked up on something - such as a registry
>>> problem - and I deleted it without knowing. Just a guess.
>>
>>> Thank you for any help,
>>> Keith- Hide quoted text -
>>
>> - Show quoted text -
>
> Thanks. I already have both those programs. Lately my system has been
> clean of malware.
> Since first posting, I find I cannot run disk defragment or check disk
> either. I've tried re-registering dll files. Some succeed, others
> dont.
> I've also run the system file checker. It's a mystery. Something is
> screwed (understatement).
> Keith

Repost:

> NB: If you had no anti-virus application installed or the subscription had
> expired when the machine first got infected and/or your subscription has
> since expired and/or the machine's not been kept fully-patched at Windows
> Update, don't waste your time with any of the below: Format & reinstall
> Windows. A Repair Install will NOT help!

> ...take the machine to a local, reputable and
> independent (i.e., not BigBoxStoreUSA) computer repair shop.


keith wrote:
> On Jun 9, 9:33 pm, "PA Bear [MS MVP]" <PABear...@gmail.com> wrote:
>> Nevertheless, there is a very good chance that you are seeing the effects
>> of
>> a hijackware infection!
>>
>> NB: If you had no anti-virus application installed or the subscription
>> had
>> expired *when the machine first got infected* and/or your subscription
>> has
>> since expired and/or the machine's not been kept fully-patched at Windows
>> Update, don't waste your time with any of the below: Format & reinstall
>> Windows. A Repair Install will NOT help!
>>
>> 1. See if you can download/run the MSRT
>> manually:http://www.microsoft.com/security/ma...e/default.mspx
>>
>> NB: Run the FULL scan, not the QUICK scan! You may need to download the
>> MSRT on a non-infected machine, then transfer MRT.EXE to the infected
>> machine and rename it to SCAN.EXE before running it.
>>
>> 2. [WinXP ONLY!! =>] Run the Windows Live Safety Center's 'Protection'
>> scan
>> (only!) in Safe Mode with Networking, if need
>> be:http://onecare.live.com/site/en-us/center/howsafe.htm
>>
>> 3. Run a /thorough/ check for hijackware, including posting the requested
>> logs in an appropriate forum, not here.
>>
>> Checking for/Help with
>> Hijackwarehttp://aumha.net/viewtopic.php?f=30&t=4075http://mvps.org/winhelp2002/unwanted.htmhttp://inetexplorer.mvps.org/data/prevention.htm
>> http://inetexplorer.mvps.org/tshoot....moving_Malware
>>
>> **Seek expert assistance
>> inhttp://spywarehammer.com/simplemachinesforum/index.php?board=10.0,http://forums.spybot.info/forumdispl...forum.php?f=30
>> or other appropriate forums.**
>>
>> If these procedures look too complex - and there is no shame in admitting
>> this isn't your cup of tea - take the machine to a local, reputable and
>> independent (i.e., not BigBoxStoreUSA) computer repair shop.
>>
>> =====================
>> Start a free Windows Update support incident
>> request:https://support.microsoft.com/oas/de...spx?gprid=6527
>>
>> Support for Windows Update:http://support.microsoft.com/gp/wusupport
>>
>> For home users, no-charge support is available by calling 1-866-PCSAFETY
>> in
>> the United States and in Canada or by contacting your local Microsoft
>> subsidiary. There is no-charge for support calls that are associated with
>> security updates.
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>>
>>
>>
>> keith wrote:
>>> On Jun 9, 7:02 pm, Ǝиçεl <l...@discussions.microsoft.com> wrote:
>>>> Hello Keith,
>>
>>>> I recommend downloading and installing
>>>> MalwareBytes' Antimalware (MBAM) and
>>>> SUPERAntiSpywa�e (SAS).
>>
>>>> Do a full scan with Malwa�eBytes' and
>>>> SUPERAntiSpywa�e.
>>
>>>> <http://www.superantispyware.com/>
>>
>>>> Reboot
>>>> -=-
>>
>>>> <http://www.malwarebytes.org/mbam.php>
>>>> Reboot
>>>> -=-
>>>> The programs are free. (There is a paid version but
>>>> you don't need to buy it to remove malware.)
>>>> -=-
>>
>>>> Good luck
>>
>>>> Ǝиçεl
>>>> -=-
>>
>>>> "keith" wrote:
>>>>> Hi,
>>
>>>>> Windows XP SP3
>>>>> I am unable to access Windows Update. It was suggested I type
>>>>> 'services.msc' into the Run dialog and make changes as required
>>>>> there . . .change Automatic Updates to automatic etc. I have done this
>>>>> sucessfully in the past, however now when I try to enable these
>>>>> services I can't. I get an 'Access Denied' dialog.
>>>>> I am the system administrator (it's my home computer). Can anyone
>>>>> enlighten me as to how I can regain control over these settings under
>>>>> Run > 'services.msc' ?
>>>>> I have fought off a virus recently and do scan regularily with AVG
>>>>> Anti Virus. Maybe it picked up on something - such as a registry
>>>>> problem - and I deleted it without knowing. Just a guess.
>>
>>>>> Thank you for any help,
>>>>> Keith- Hide quoted text -
>>
>>>> - Show quoted text -
>>
>>> Thanks. I already have both those programs. Lately my system has been
>>> clean of malware.
>>> Since first posting, I find I cannot run disk defragment or check disk
>>> either. I've tried re-registering dll files. Some succeed, others
>>> dont.
>>> I've also run the system file checker. It's a mystery. Something is
>>> screwed (understatement).
>>> Keith- Hide quoted text -
>>
>> - Show quoted text -
>
> Hi Robear
>
> Thanks for the tips. The problem is that my system files have
> corrupted. The drive has turned itself into a 'RAW' drive. No
> administrative type functions work properly. Not Defrag, not Scan
> Disk, not System Restore, nothing. I screwed around today with a
> couple of software programs that are supposed to retreive data & fix
> the drive but I didn't have any luck. I may not have used the software
> correctly. I've backed up to DVD what I need and tomorrow I'll wipe
> the C drive (I'm partitioned) and reinstall Windows. As it is now I
> can't do a repair anyway. The 'RAW' format doesn't run the set-up
> files (the drive is actually NTCS).
> I believe the cause of this was momentary power outages. Over the past
> 3 days the power has gone off & on in the space of a second. I guess
> it was more than my surge protector could handle. While reading up on
> my dilema I found that such surges can indeed cause the problems I
> have.
> On the bright side; the drive needed a good cleaning out anyway.
> Fortunately I have another computer to fall back on.
> Thanks again,
> Keith