Re: Windows Update fails to install KB946648

YW & thanks for your feedback.

> ...The description of the KB indicates that SP2 is required but not SP3

<QP>
APPLIES TO
....
Microsoft Windows XP Service Pack 3, when used with:
Microsoft Windows XP Home Edition
Microsoft Windows XP Professional
</QP>
--
~PA Bear

churin wrote:
> I contacted MS via a chat session and after exchanging a couple of
> question he switched to so called "Easy Assist" session. After he spent
> about an hour attempting to install the KB in question, he initiated
> downloading SP3 and said try installing the KB after SP3 is installed
> and the Easy Assist session was terminated. I tried installing the KB
> as suggested and it installed successfully. The description of the KB
> indicates that SP2 is required but not SP3, but anyway the problem is
> solved.
> Thank you very much for your help.
>
> PA Bear [MS MVP] wrote:
>> ================
>> How to obtain help and support for this security update
>>
>> For home users, no-charge support is available by calling 1-866-PCSAFETY
>> in the United States and Canada or by contacting your local Microsoft
>> subsidiary. For more information about how to contact your local
>> Microsoft subsidiary for support issues with security updates, visit the
>> Microsoft International Support Web site:
>>
>> http://support.microsoft.com/common/....aspx?rdpath=4
>>
>> North American customers can also obtain instant access to unlimited
>> no-charge e-mail support or to unlimited individual chat support by
>> visiting the following Microsoft Web site:
>>
>> http://support.microsoft.com/oas/def...spx?&prid=7552
>>
>> For enterprise customers, support for security updates is available
>> through your usual support contacts.
>> ==================
>>
>>
>> churin wrote:
>>> Thanks for your response.
>>> I downloaded without using Windows Update, and attempted to install it
>>> but got the following error message:
>>>
>>> KB946648 Setup Error:
>>> Required installation branch was not found in INF file.
>>>
>>> Any further suggestion would be appreciated.
>>>
>>> PA Bear [MS MVP] wrote:
>>>> See the section "How to obtain help and support for this security
>>>> update" here: http://support.microsoft.com/kb/946648