Re: Windows Update will not work for me

[crosspost to Windows Update newsgroup]

Please state your full Windows version (e.g., WinXP SP3) when posting to a
MS newsgroup.

> I update windows manually (not auto updates) and last night I tried to
> update (it's been a while)...

Is Automatic Updates enabled? Why has it "been a while"?

You receive a "Windows Update has encountered an error and cannot display
the requested page" error message when you try to install an update:
http://support.microsoft.com/?kbid=883614

However, there is a very good chance are that you are seeing the affects of
a hijackware infection.

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/ma...e/default.mspx

2. Run this online scan (in safe mode w/networking, if need be):
http://onecare.live.com/site/en-us/center/howsafe.htm

3. Run a /thorough/ check for hijackware, including posting the requested
logs in an appropriate forum, not here.

Checking for/Help with Hijackware
http://aumha.net/viewtopic.php?f=30&t=4075
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://www.elephantboycomputers.com/...moving_Malware

**Seek expert assistance in
http://spywarehammer.com/simplemachi...php?board=10.0,
http://forums.spybot.info/forumdisplay.php?f=22,
http://aumha.net/viewforum.php?f=30, or other appropriate forums.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
=====================
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

delcash wrote:
> I update windows manually (not auto updates) and last night I tried to
> update (it's been a while) ... but I tried several times and each time the
> windows update websote scans my computer and then this error message pops
> up: "The website has encountered a problem and cannot display the page you
> are trying to view. The options provided below might help solve the
> problem."
>
> I tried several of the "options below" and none worked. Can someone please
> help me update windows?

"1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/malwareremove/default.mspx"

Ran it. I am clean.

2. Run this online scan (in safe mode w/networking, if need be):
http://onecare.live.com/site/en-us/center/howsafe.htm

Ran it, nothing found.



"PA Bear [MS MVP]" wrote:

> [crosspost to Windows Update newsgroup]
>
> Please state your full Windows version (e.g., WinXP SP3) when posting to a
> MS newsgroup.
>
> > I update windows manually (not auto updates) and last night I tried to
> > update (it's been a while)...
>
> Is Automatic Updates enabled? Why has it "been a while"?
>
> You receive a "Windows Update has encountered an error and cannot display
> the requested page" error message when you try to install an update:
> http://support.microsoft.com/?kbid=883614
>
> However, there is a very good chance are that you are seeing the affects of
> a hijackware infection.
>
> 1. See if you can download/run the MSRT manually:
> http://www.microsoft.com/security/ma...e/default.mspx
>
> 2. Run this online scan (in safe mode w/networking, if need be):
> http://onecare.live.com/site/en-us/center/howsafe.htm
>
> 3. Run a /thorough/ check for hijackware, including posting the requested
> logs in an appropriate forum, not here.
>
> Checking for/Help with Hijackware
> http://aumha.net/viewtopic.php?f=30&t=4075
> http://mvps.org/winhelp2002/unwanted.htm
> http://inetexplorer.mvps.org/data/prevention.htm
> http://inetexplorer.mvps.org/tshoot.html
> http://www.mvps.org/sramesh2k/Malware_Defence.htm
> http://www.elephantboycomputers.com/...moving_Malware
>
> **Seek expert assistance in
> http://spywarehammer.com/simplemachi...php?board=10.0,
> http://forums.spybot.info/forumdisplay.php?f=22,
> http://aumha.net/viewforum.php?f=30, or other appropriate forums.**
>
> If the procedures look too complex - and there is no shame in admitting this
> isn't your cup of tea - take the machine to a local, reputable and
> independent (i.e., not BigBoxStoreUSA) computer repair shop.
> =====================
> Start a free Windows Update support incident request:
> https://support.microsoft.com/oas/de...spx?gprid=6527
>
> Support for Windows Update:
> http://support.microsoft.com/gp/wusupport
>
> For home users, no-charge support is available by calling 1-866-PCSAFETY in
> the United States and in Canada or by contacting your local Microsoft
> subsidiary. There is no-charge for support calls that are associated with
> security updates.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
> delcash wrote:
> > I update windows manually (not auto updates) and last night I tried to
> > update (it's been a while) ... but I tried several times and each time the
> > windows update websote scans my computer and then this error message pops
> > up: "The website has encountered a problem and cannot display the page you
> > are trying to view. The options provided below might help solve the
> > problem."
> >
> > I tried several of the "options below" and none worked. Can someone please
> > help me update windows?
>
>

Carry on.

delcash wrote:
> "1. See if you can download/run the MSRT manually:
> http://www.microsoft.com/security/malwareremove/default.mspx"
>
> Ran it. I am clean.
>
> 2. Run this online scan (in safe mode w/networking, if need be):
> http://onecare.live.com/site/en-us/center/howsafe.htm
>
> Ran it, nothing found.
>
>
>
> "PA Bear [MS MVP]" wrote:
>
>> [crosspost to Windows Update newsgroup]
>>
>> Please state your full Windows version (e.g., WinXP SP3) when posting to
>> a
>> MS newsgroup.
>>
>>> I update windows manually (not auto updates) and last night I tried to
>>> update (it's been a while)...
>>
>> Is Automatic Updates enabled? Why has it "been a while"?
>>
>> You receive a "Windows Update has encountered an error and cannot display
>> the requested page" error message when you try to install an update:
>> http://support.microsoft.com/?kbid=883614
>>
>> However, there is a very good chance are that you are seeing the affects
>> of
>> a hijackware infection.
>>
>> 1. See if you can download/run the MSRT manually:
>> http://www.microsoft.com/security/ma...e/default.mspx
>>
>> 2. Run this online scan (in safe mode w/networking, if need be):
>> http://onecare.live.com/site/en-us/center/howsafe.htm
>>
>> 3. Run a /thorough/ check for hijackware, including posting the requested
>> logs in an appropriate forum, not here.
>>
>> Checking for/Help with Hijackware
>> http://aumha.net/viewtopic.php?f=30&t=4075
>> http://mvps.org/winhelp2002/unwanted.htm
>> http://inetexplorer.mvps.org/data/prevention.htm
>> http://inetexplorer.mvps.org/tshoot.html
>> http://www.mvps.org/sramesh2k/Malware_Defence.htm
>> http://www.elephantboycomputers.com/...moving_Malware
>>
>> **Seek expert assistance in
>> http://spywarehammer.com/simplemachi...php?board=10.0,
>> http://forums.spybot.info/forumdisplay.php?f=22,
>> http://aumha.net/viewforum.php?f=30, or other appropriate forums.**
>>
>> If the procedures look too complex - and there is no shame in admitting
>> this isn't your cup of tea - take the machine to a local, reputable and
>> independent (i.e., not BigBoxStoreUSA) computer repair shop.
>> =====================
>> Start a free Windows Update support incident request:
>> https://support.microsoft.com/oas/de...spx?gprid=6527
>>
>> Support for Windows Update:
>> http://support.microsoft.com/gp/wusupport
>>
>> For home users, no-charge support is available by calling 1-866-PCSAFETY
>> in
>> the United States and in Canada or by contacting your local Microsoft
>> subsidiary. There is no-charge for support calls that are associated
>> with
>> security updates.
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>> AumHa VSOP & Admin http://aumha.net
>> DTS-L http://dts-l.net/
>>
>> delcash wrote:
>>> I update windows manually (not auto updates) and last night I tried to
>>> update (it's been a while) ... but I tried several times and each time
>>> the
>>> windows update websote scans my computer and then this error message
>>> pops
>>> up: "The website has encountered a problem and cannot display the page
>>> you
>>> are trying to view. The options provided below might help solve the
>>> problem."
>>>
>>> I tried several of the "options below" and none worked. Can someone
>>> please
>>> help me update windows?

I carried on as afar as I could ... until the next step where the link said
do not post here until you have installed all updates (which is what I was
trying to do) ... I could not go on...

....I spoke at long length witha level-2 tech at Microsoft and he gradually
and methodically resoolved the problem ... seems a copule of files were
corrupted. So problem is solved. And I have no malware etc.

"PA Bear [MS MVP]" wrote:

> Carry on.
>
> delcash wrote:
> > "1. See if you can download/run the MSRT manually:
> > http://www.microsoft.com/security/malwareremove/default.mspx"
> >
> > Ran it. I am clean.
> >
> > 2. Run this online scan (in safe mode w/networking, if need be):
> > http://onecare.live.com/site/en-us/center/howsafe.htm
> >
> > Ran it, nothing found.
> >
> >
> >
> > "PA Bear [MS MVP]" wrote:
> >
> >> [crosspost to Windows Update newsgroup]
> >>
> >> Please state your full Windows version (e.g., WinXP SP3) when posting to
> >> a
> >> MS newsgroup.
> >>
> >>> I update windows manually (not auto updates) and last night I tried to
> >>> update (it's been a while)...
> >>
> >> Is Automatic Updates enabled? Why has it "been a while"?
> >>
> >> You receive a "Windows Update has encountered an error and cannot display
> >> the requested page" error message when you try to install an update:
> >> http://support.microsoft.com/?kbid=883614
> >>
> >> However, there is a very good chance are that you are seeing the affects
> >> of
> >> a hijackware infection.
> >>
> >> 1. See if you can download/run the MSRT manually:
> >> http://www.microsoft.com/security/ma...e/default.mspx
> >>
> >> 2. Run this online scan (in safe mode w/networking, if need be):
> >> http://onecare.live.com/site/en-us/center/howsafe.htm
> >>
> >> 3. Run a /thorough/ check for hijackware, including posting the requested
> >> logs in an appropriate forum, not here.
> >>
> >> Checking for/Help with Hijackware
> >> http://aumha.net/viewtopic.php?f=30&t=4075
> >> http://mvps.org/winhelp2002/unwanted.htm
> >> http://inetexplorer.mvps.org/data/prevention.htm
> >> http://inetexplorer.mvps.org/tshoot.html
> >> http://www.mvps.org/sramesh2k/Malware_Defence.htm
> >> http://www.elephantboycomputers.com/...moving_Malware
> >>
> >> **Seek expert assistance in
> >> http://spywarehammer.com/simplemachi...php?board=10.0,
> >> http://forums.spybot.info/forumdisplay.php?f=22,
> >> http://aumha.net/viewforum.php?f=30, or other appropriate forums.**
> >>
> >> If the procedures look too complex - and there is no shame in admitting
> >> this isn't your cup of tea - take the machine to a local, reputable and
> >> independent (i.e., not BigBoxStoreUSA) computer repair shop.
> >> =====================
> >> Start a free Windows Update support incident request:
> >> https://support.microsoft.com/oas/de...spx?gprid=6527
> >>
> >> Support for Windows Update:
> >> http://support.microsoft.com/gp/wusupport
> >>
> >> For home users, no-charge support is available by calling 1-866-PCSAFETY
> >> in
> >> the United States and in Canada or by contacting your local Microsoft
> >> subsidiary. There is no-charge for support calls that are associated
> >> with
> >> security updates.
> >> --
> >> ~Robear Dyer (PA Bear)
> >> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> >> AumHa VSOP & Admin http://aumha.net
> >> DTS-L http://dts-l.net/
> >>
> >> delcash wrote:
> >>> I update windows manually (not auto updates) and last night I tried to
> >>> update (it's been a while) ... but I tried several times and each time
> >>> the
> >>> windows update websote scans my computer and then this error message
> >>> pops
> >>> up: "The website has encountered a problem and cannot display the page
> >>> you
> >>> are trying to view. The options provided below might help solve the
> >>> problem."
> >>>
> >>> I tried several of the "options below" and none worked. Can someone
> >>> please
> >>> help me update windows?
>
>

> I carried on as afar as I could ... until the next step where the link
> said
> do not post here until you have installed all updates...

That's not what the instructions at
http://aumha.net/viewtopic.php?f=30&t=4075 said. (I know because I wrote
them.) Not making an effort to keep the machine fully-patched prior to
getting infected and not being able to install updates after getting
infected are not the same things.

> ...And I have no malware etc.

Uh-huh... What caused the problem? How do you know that the problem isn't
going to return after the next reboot?

delcash wrote:
> I carried on as afar as I could ... until the next step where the link
> said
> do not post here until you have installed all updates (which is what I was
> trying to do) ... I could not go on...
>
> ...I spoke at long length witha level-2 tech at Microsoft and he gradually
> and methodically resoolved the problem ... seems a copule of files were
> corrupted. So problem is solved. And I have no malware etc.
>
> "PA Bear [MS MVP]" wrote:
>> Carry on.
>>
>> delcash wrote:
>>> "1. See if you can download/run the MSRT manually:
>>> http://www.microsoft.com/security/malwareremove/default.mspx"
>>>
>>> Ran it. I am clean.
>>>
>>> 2. Run this online scan (in safe mode w/networking, if need be):
>>> http://onecare.live.com/site/en-us/center/howsafe.htm
>>>
>>> Ran it, nothing found.
>>>
>>>
>>>
>>> "PA Bear [MS MVP]" wrote:
>>>
>>>> [crosspost to Windows Update newsgroup]
>>>>
>>>> Please state your full Windows version (e.g., WinXP SP3) when posting
>>>> to
>>>> a
>>>> MS newsgroup.
>>>>
>>>>> I update windows manually (not auto updates) and last night I tried to
>>>>> update (it's been a while)...
>>>>
>>>> Is Automatic Updates enabled? Why has it "been a while"?
>>>>
>>>> You receive a "Windows Update has encountered an error and cannot
>>>> display
>>>> the requested page" error message when you try to install an update:
>>>> http://support.microsoft.com/?kbid=883614
>>>>
>>>> However, there is a very good chance are that you are seeing the
>>>> affects
>>>> of
>>>> a hijackware infection.
>>>>
>>>> 1. See if you can download/run the MSRT manually:
>>>> http://www.microsoft.com/security/ma...e/default.mspx
>>>>
>>>> 2. Run this online scan (in safe mode w/networking, if need be):
>>>> http://onecare.live.com/site/en-us/center/howsafe.htm
>>>>
>>>> 3. Run a /thorough/ check for hijackware, including posting the
>>>> requested
>>>> logs in an appropriate forum, not here.
>>>>
>>>> Checking for/Help with Hijackware
>>>> http://aumha.net/viewtopic.php?f=30&t=4075
>>>> http://mvps.org/winhelp2002/unwanted.htm
>>>> http://inetexplorer.mvps.org/data/prevention.htm
>>>> http://inetexplorer.mvps.org/tshoot.html
>>>> http://www.mvps.org/sramesh2k/Malware_Defence.htm
>>>> http://www.elephantboycomputers.com/...moving_Malware
>>>>
>>>> **Seek expert assistance in
>>>> http://spywarehammer.com/simplemachi...php?board=10.0,
>>>> http://forums.spybot.info/forumdisplay.php?f=22,
>>>> http://aumha.net/viewforum.php?f=30, or other appropriate forums.**
>>>>
>>>> If the procedures look too complex - and there is no shame in admitting
>>>> this isn't your cup of tea - take the machine to a local, reputable and
>>>> independent (i.e., not BigBoxStoreUSA) computer repair shop.
>>>> =====================
>>>> Start a free Windows Update support incident request:
>>>> https://support.microsoft.com/oas/de...spx?gprid=6527
>>>>
>>>> Support for Windows Update:
>>>> http://support.microsoft.com/gp/wusupport
>>>>
>>>> For home users, no-charge support is available by calling
>>>> 1-866-PCSAFETY
>>>> in
>>>> the United States and in Canada or by contacting your local Microsoft
>>>> subsidiary. There is no-charge for support calls that are associated
>>>> with
>>>> security updates.
>>>> --
>>>> ~Robear Dyer (PA Bear)
>>>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>>>> AumHa VSOP & Admin http://aumha.net
>>>> DTS-L http://dts-l.net/
>>>>
>>>> delcash wrote:
>>>>> I update windows manually (not auto updates) and last night I tried to
>>>>> update (it's been a while) ... but I tried several times and each time
>>>>> the
>>>>> windows update websote scans my computer and then this error message
>>>>> pops
>>>>> up: "The website has encountered a problem and cannot display the page
>>>>> you
>>>>> are trying to view. The options provided below might help solve the
>>>>> problem."
>>>>>
>>>>> I tried several of the "options below" and none worked. Can someone
>>>>> please
>>>>> help me update windows?

Uh-huh... What caused the problem? How do you know that the problem isn't
going to return after the next reboot?

The problem was caused by a few XP files that had been corrupted. They have
been fixed by the microsoft tech. It took about 3 hours of going over various
steps to locate the root of the rpoblem. We rebooted twice after the last fix
and everything is fine now. If else anyone is fortunate enough to reach to a
level 2 Microsoft tech to solve his or her problem, she/he wil see how
capable and nice these people are.