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Re: Windows Update URL no longer functions

 
 
PA Bear [MS MVP]
Guest
Posts: n/a

 
      08-13-2009
Please state your full Windows version (e.g., WinXP SP3; Vista x64 SP2) when
posting to this newsgroup. In this case, also state you IE version.

Is Automatic Updates enabled?

What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)?

Has a(another) Norton or McAfee application ever been installed on this
machine (e.g., a free-trial version that came preinstalled when you bought
it)?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
www.banthecheck.com


msorens wrote:
> Recently (in the last 6 months or so) the link in my start menu for
> Windows
> Update (http://windowsupdate.microsoft.com/) seems to find the server, but
> then simply shows a blank screen and "Done" on the status bar.
>
> Searching for other avenues I found that this URL
> (http://www.update.microsoft.com/) does correctly bring up the Windows
> Update website.
>
> Why does the original, published URL no longer work?


 
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msorens
Guest
Posts: n/a

 
      08-14-2009
-- My OS is WinXP SP2 (actually Media Center)

-- IE Version 7

-- Automatic updates are enabled

-- The Windows Upodate shortcut does have the correct settings:
Target = %SystemRoot%\system32\wupdmgr.exe
Start in = %HOMEDRIVE%%HOMEPATH%

--Security tools:
AVG free 8.5
AdAware AE
Spybot 1.6.2
Malwarebytes AntiMalware 1.31
WinPatrol

--I had remnants of Trend Micro PC-Cillin that I was able to clean out using
OPSWAT AppRemover. I did this back in May; this problem of the Windows Update
web site not working though dates from before that.

--Finally, I want to make sure I am clear: Automatic Updates essentially
work fine on this computer. I get a notification icon in my system tray when
updates are avaialble; I then download and install them just fine. The
relatively minor issue I am reporting here is only that the Window Update
shortcut leads to the blank webpage I indicated.

 
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MowGreen
Guest
Posts: n/a

 
      08-14-2009
Understood. It may just be a redirect issue in IE that's causing this
behavior. If you open IE, click Tools > Windows Update, does IE access
Windows Update successfully ?

MowGreen
===============
*-343-* FDNY
Never Forgotten
===============


msorens wrote:

> -- My OS is WinXP SP2 (actually Media Center)
>
> -- IE Version 7
>
> -- Automatic updates are enabled
>
> -- The Windows Upodate shortcut does have the correct settings:
> Target = %SystemRoot%\system32\wupdmgr.exe
> Start in = %HOMEDRIVE%%HOMEPATH%
>
> --Security tools:
> AVG free 8.5
> AdAware AE
> Spybot 1.6.2
> Malwarebytes AntiMalware 1.31
> WinPatrol
>
> --I had remnants of Trend Micro PC-Cillin that I was able to clean out using
> OPSWAT AppRemover. I did this back in May; this problem of the Windows Update
> web site not working though dates from before that.
>
> --Finally, I want to make sure I am clear: Automatic Updates essentially
> work fine on this computer. I get a notification icon in my system tray when
> updates are avaialble; I then download and install them just fine. The
> relatively minor issue I am reporting here is only that the Window Update
> shortcut leads to the blank webpage I indicated.
>

 
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PA Bear [MS MVP]
Guest
Posts: n/a

 
      08-14-2009
[To keep track of things, it helps immensely if you quote all of the
previous message(s) in your replies to the newsgroup. Thank you.]

When you can get to the page, is it Windows Update or Microsoft Update?

<QP>
What are the differences between Windows Updates, Automatic Updates, and
Microsoft Updates?

While Windows Update provides you with updates specifically for Windows,
Microsoft Update expands the service to download and install updates for
other Microsoft software, such as Microsoft Office and Windows Live.
Automatic updating is a feature that allows you to set your PC to
automatically download and install updates using either service, making it
easy and convenient for you to keep your Windows PC current.
</QP>
Source: http://www.microsoft.com/windows/dow...pdate/FAQ.mspx

Does the behavior persist if you start IE7 in No Add-ons mode? To start IE
in No Add-ons mode:

=> Right-click on the blue IE desktop icon and select Start without
Add-ons; or

=> Start | (All) Programs | Accessories | System Tools | Internet
Explorer (No add-ons).

msorens wrote:
> -- My OS is WinXP SP2 (actually Media Center)
>
> -- IE Version 7
>
> -- Automatic updates are enabled
>
> -- The Windows Upodate shortcut does have the correct settings:
> Target = %SystemRoot%\system32\wupdmgr.exe
> Start in = %HOMEDRIVE%%HOMEPATH%
>
> --Security tools:
> AVG free 8.5
> AdAware AE
> Spybot 1.6.2
> Malwarebytes AntiMalware 1.31
> WinPatrol
>
> --I had remnants of Trend Micro PC-Cillin that I was able to clean out
> using
> OPSWAT AppRemover. I did this back in May; this problem of the Windows
> Update web site not working though dates from before that.
>
> --Finally, I want to make sure I am clear: Automatic Updates essentially
> work fine on this computer. I get a notification icon in my system tray
> when
> updates are avaialble; I then download and install them just fine. The
> relatively minor issue I am reporting here is only that the Window Update
> shortcut leads to the blank webpage I indicated.
>

<paste>
PA Bear [MS MVP] wrote:
> Please state your full Windows version (e.g., WinXP SP3; Vista x64 SP2)
> when
> posting to this newsgroup. In this case, also state you IE version.
>
> Is Automatic Updates enabled?
>
> What anti-virus application or security suite is installed and is your
> subscription current? What anti-spyware applications (other than
> Defender)?
> What third-party firewall (if any)?
>
> Has a(another) Norton or McAfee application ever been installed on this
> machine (e.g., a free-trial version that came preinstalled when you bought
> it)?
>
> msorens wrote:
>> Recently (in the last 6 months or so) the link in my start menu for
>> Windows
>> Update (http://windowsupdate.microsoft.com/) seems to find the server,
>> but
>> then simply shows a blank screen and "Done" on the status bar.
>>
>> Searching for other avenues I found that this URL
>> (http://www.update.microsoft.com/) does correctly bring up the Windows
>> Update website.
>>
>> Why does the original, published URL no longer work?


 
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msorens
Guest
Posts: n/a

 
      08-15-2009
(1) From IE > Tools > Windows Update, I get the same blank page with "Done in
the status bar.

(2) From "IE7 in No Add-ons mode" > Tools > Windows Update, I also get the
same blank page with "Done in the status bar.

(3) When I open this URL (http://www.update.microsoft.com/) manually, I get
Windows Update. (I had attempted to upgrade to Microsoft Update some months
back, but I had some issue with it. I don't recall the error message but a
web search had indicated I needed to reregister some components if I remember
right. I did not take that any further at that time. If it would be useful
here, I could try the upgrade again and report back what happens. Let me know.

"MowGreen" wrote:
> Understood. It may just be a redirect issue in IE that's causing this
> behavior. If you open IE, click Tools > Windows Update, does IE access
> Windows Update successfully ?


"PA Bear [MS MVP]" wrote:

> [To keep track of things, it helps immensely if you quote all of the
> previous message(s) in your replies to the newsgroup. Thank you.]
>
> When you can get to the page, is it Windows Update or Microsoft Update?
>
> <QP>
> What are the differences between Windows Updates, Automatic Updates, and
> Microsoft Updates?
>
> While Windows Update provides you with updates specifically for Windows,
> Microsoft Update expands the service to download and install updates for
> other Microsoft software, such as Microsoft Office and Windows Live.
> Automatic updating is a feature that allows you to set your PC to
> automatically download and install updates using either service, making it
> easy and convenient for you to keep your Windows PC current.
> </QP>
> Source: http://www.microsoft.com/windows/dow...pdate/FAQ.mspx
>
> Does the behavior persist if you start IE7 in No Add-ons mode? To start IE
> in No Add-ons mode:
>
> => Right-click on the blue IE desktop icon and select Start without
> Add-ons; or
>
> => Start | (All) Programs | Accessories | System Tools | Internet
> Explorer (No add-ons).
>
> msorens wrote:
> > -- My OS is WinXP SP2 (actually Media Center)
> >
> > -- IE Version 7
> >
> > -- Automatic updates are enabled
> >
> > -- The Windows Upodate shortcut does have the correct settings:
> > Target = %SystemRoot%\system32\wupdmgr.exe
> > Start in = %HOMEDRIVE%%HOMEPATH%
> >
> > --Security tools:
> > AVG free 8.5
> > AdAware AE
> > Spybot 1.6.2
> > Malwarebytes AntiMalware 1.31
> > WinPatrol
> >
> > --I had remnants of Trend Micro PC-Cillin that I was able to clean out
> > using
> > OPSWAT AppRemover. I did this back in May; this problem of the Windows
> > Update web site not working though dates from before that.
> >
> > --Finally, I want to make sure I am clear: Automatic Updates essentially
> > work fine on this computer. I get a notification icon in my system tray
> > when
> > updates are avaialble; I then download and install them just fine. The
> > relatively minor issue I am reporting here is only that the Window Update
> > shortcut leads to the blank webpage I indicated.
> >

> <paste>
> PA Bear [MS MVP] wrote:
> > Please state your full Windows version (e.g., WinXP SP3; Vista x64 SP2)
> > when
> > posting to this newsgroup. In this case, also state you IE version.
> >
> > Is Automatic Updates enabled?
> >
> > What anti-virus application or security suite is installed and is your
> > subscription current? What anti-spyware applications (other than
> > Defender)?
> > What third-party firewall (if any)?
> >
> > Has a(another) Norton or McAfee application ever been installed on this
> > machine (e.g., a free-trial version that came preinstalled when you bought
> > it)?
> >
> > msorens wrote:
> >> Recently (in the last 6 months or so) the link in my start menu for
> >> Windows
> >> Update (http://windowsupdate.microsoft.com/) seems to find the server,
> >> but
> >> then simply shows a blank screen and "Done" on the status bar.
> >>
> >> Searching for other avenues I found that this URL
> >> (http://www.update.microsoft.com/) does correctly bring up the Windows
> >> Update website.
> >>
> >> Why does the original, published URL no longer work?

>
>

 
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PA Bear [MS MVP]
Guest
Posts: n/a

 
      08-16-2009
And if you Reset IE Advanced settings...?
http://support.microsoft.com/kb/923737

Repost: When you can get to the page, is it Windows Update or Microsoft
Update?


msorens wrote:
> (1) From IE > Tools > Windows Update, I get the same blank page with "Done
> in the status bar.
>
> (2) From "IE7 in No Add-ons mode" > Tools > Windows Update, I also get the
> same blank page with "Done in the status bar.
>
> (3) When I open this URL (http://www.update.microsoft.com/) manually, I
> get
> Windows Update. (I had attempted to upgrade to Microsoft Update some
> months
> back, but I had some issue with it. I don't recall the error message but a
> web search had indicated I needed to reregister some components if I
> remember right. I did not take that any further at that time. If it would
> be useful here, I could try the upgrade again and report back what
> happens.
> Let me know.
>
> "MowGreen" wrote:
>> Understood. It may just be a redirect issue in IE that's causing this
>> behavior. If you open IE, click Tools > Windows Update, does IE access
>> Windows Update successfully ?

>
> "PA Bear [MS MVP]" wrote:
>
>> [To keep track of things, it helps immensely if you quote all of the
>> previous message(s) in your replies to the newsgroup. Thank you.]
>>
>> When you can get to the page, is it Windows Update or Microsoft Update?
>>
>> <QP>
>> What are the differences between Windows Updates, Automatic Updates, and
>> Microsoft Updates?
>>
>> While Windows Update provides you with updates specifically for Windows,
>> Microsoft Update expands the service to download and install updates for
>> other Microsoft software, such as Microsoft Office and Windows Live.
>> Automatic updating is a feature that allows you to set your PC to
>> automatically download and install updates using either service, making
>> it
>> easy and convenient for you to keep your Windows PC current.
>> </QP>
>> Source: http://www.microsoft.com/windows/dow...pdate/FAQ.mspx
>>
>> Does the behavior persist if you start IE7 in No Add-ons mode? To start
>> IE
>> in No Add-ons mode:
>>
>> => Right-click on the blue IE desktop icon and select Start without
>> Add-ons; or
>>
>> => Start | (All) Programs | Accessories | System Tools | Internet
>> Explorer (No add-ons).
>>
>> msorens wrote:
>>> -- My OS is WinXP SP2 (actually Media Center)
>>>
>>> -- IE Version 7
>>>
>>> -- Automatic updates are enabled
>>>
>>> -- The Windows Upodate shortcut does have the correct settings:
>>> Target = %SystemRoot%\system32\wupdmgr.exe
>>> Start in = %HOMEDRIVE%%HOMEPATH%
>>>
>>> --Security tools:
>>> AVG free 8.5
>>> AdAware AE
>>> Spybot 1.6.2
>>> Malwarebytes AntiMalware 1.31
>>> WinPatrol
>>>
>>> --I had remnants of Trend Micro PC-Cillin that I was able to clean out
>>> using
>>> OPSWAT AppRemover. I did this back in May; this problem of the Windows
>>> Update web site not working though dates from before that.
>>>
>>> --Finally, I want to make sure I am clear: Automatic Updates essentially
>>> work fine on this computer. I get a notification icon in my system tray
>>> when
>>> updates are avaialble; I then download and install them just fine. The
>>> relatively minor issue I am reporting here is only that the Window
>>> Update
>>> shortcut leads to the blank webpage I indicated.
>>>

>> <paste>
>> PA Bear [MS MVP] wrote:
>>> Please state your full Windows version (e.g., WinXP SP3; Vista x64 SP2)
>>> when
>>> posting to this newsgroup. In this case, also state you IE version.
>>>
>>> Is Automatic Updates enabled?
>>>
>>> What anti-virus application or security suite is installed and is your
>>> subscription current? What anti-spyware applications (other than
>>> Defender)?
>>> What third-party firewall (if any)?
>>>
>>> Has a(another) Norton or McAfee application ever been installed on this
>>> machine (e.g., a free-trial version that came preinstalled when you
>>> bought
>>> it)?
>>>
>>> msorens wrote:
>>>> Recently (in the last 6 months or so) the link in my start menu for
>>>> Windows
>>>> Update (http://windowsupdate.microsoft.com/) seems to find the server,
>>>> but
>>>> then simply shows a blank screen and "Done" on the status bar.
>>>>
>>>> Searching for other avenues I found that this URL
>>>> (http://www.update.microsoft.com/) does correctly bring up the Windows
>>>> Update website.
>>>>
>>>> Why does the original, published URL no longer work?


 
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msorens
Guest
Posts: n/a

 
      08-18-2009
After I reset IE7 settings:
(1) Attempting to open Windows Update from the shortcut still gives a blank
page.
(2) Using the URL (http://www.update.microsoft.com/) manually, I still go to
Windows Update (again with a notice to upgrade to Microsoft Update).

"PA Bear [MS MVP]" wrote:

> And if you Reset IE Advanced settings...?
> http://support.microsoft.com/kb/923737
>
> Repost: When you can get to the page, is it Windows Update or Microsoft
> Update?
>
>
> msorens wrote:
> > (1) From IE > Tools > Windows Update, I get the same blank page with "Done
> > in the status bar.
> >
> > (2) From "IE7 in No Add-ons mode" > Tools > Windows Update, I also get the
> > same blank page with "Done in the status bar.
> >
> > (3) When I open this URL (http://www.update.microsoft.com/) manually, I
> > get
> > Windows Update. (I had attempted to upgrade to Microsoft Update some
> > months
> > back, but I had some issue with it. I don't recall the error message but a
> > web search had indicated I needed to reregister some components if I
> > remember right. I did not take that any further at that time. If it would
> > be useful here, I could try the upgrade again and report back what
> > happens.
> > Let me know.
> >
> > "MowGreen" wrote:
> >> Understood. It may just be a redirect issue in IE that's causing this
> >> behavior. If you open IE, click Tools > Windows Update, does IE access
> >> Windows Update successfully ?

> >
> > "PA Bear [MS MVP]" wrote:
> >
> >> [To keep track of things, it helps immensely if you quote all of the
> >> previous message(s) in your replies to the newsgroup. Thank you.]
> >>
> >> When you can get to the page, is it Windows Update or Microsoft Update?
> >>
> >> <QP>
> >> What are the differences between Windows Updates, Automatic Updates, and
> >> Microsoft Updates?
> >>
> >> While Windows Update provides you with updates specifically for Windows,
> >> Microsoft Update expands the service to download and install updates for
> >> other Microsoft software, such as Microsoft Office and Windows Live.
> >> Automatic updating is a feature that allows you to set your PC to
> >> automatically download and install updates using either service, making
> >> it
> >> easy and convenient for you to keep your Windows PC current.
> >> </QP>
> >> Source: http://www.microsoft.com/windows/dow...pdate/FAQ.mspx
> >>
> >> Does the behavior persist if you start IE7 in No Add-ons mode? To start
> >> IE
> >> in No Add-ons mode:
> >>
> >> => Right-click on the blue IE desktop icon and select Start without
> >> Add-ons; or
> >>
> >> => Start | (All) Programs | Accessories | System Tools | Internet
> >> Explorer (No add-ons).
> >>
> >> msorens wrote:
> >>> -- My OS is WinXP SP2 (actually Media Center)
> >>>
> >>> -- IE Version 7
> >>>
> >>> -- Automatic updates are enabled
> >>>
> >>> -- The Windows Upodate shortcut does have the correct settings:
> >>> Target = %SystemRoot%\system32\wupdmgr.exe
> >>> Start in = %HOMEDRIVE%%HOMEPATH%
> >>>
> >>> --Security tools:
> >>> AVG free 8.5
> >>> AdAware AE
> >>> Spybot 1.6.2
> >>> Malwarebytes AntiMalware 1.31
> >>> WinPatrol
> >>>
> >>> --I had remnants of Trend Micro PC-Cillin that I was able to clean out
> >>> using
> >>> OPSWAT AppRemover. I did this back in May; this problem of the Windows
> >>> Update web site not working though dates from before that.
> >>>
> >>> --Finally, I want to make sure I am clear: Automatic Updates essentially
> >>> work fine on this computer. I get a notification icon in my system tray
> >>> when
> >>> updates are avaialble; I then download and install them just fine. The
> >>> relatively minor issue I am reporting here is only that the Window
> >>> Update
> >>> shortcut leads to the blank webpage I indicated.
> >>>
> >> <paste>
> >> PA Bear [MS MVP] wrote:
> >>> Please state your full Windows version (e.g., WinXP SP3; Vista x64 SP2)
> >>> when
> >>> posting to this newsgroup. In this case, also state you IE version.
> >>>
> >>> Is Automatic Updates enabled?
> >>>
> >>> What anti-virus application or security suite is installed and is your
> >>> subscription current? What anti-spyware applications (other than
> >>> Defender)?
> >>> What third-party firewall (if any)?
> >>>
> >>> Has a(another) Norton or McAfee application ever been installed on this
> >>> machine (e.g., a free-trial version that came preinstalled when you
> >>> bought
> >>> it)?
> >>>
> >>> msorens wrote:
> >>>> Recently (in the last 6 months or so) the link in my start menu for
> >>>> Windows
> >>>> Update (http://windowsupdate.microsoft.com/) seems to find the server,
> >>>> but
> >>>> then simply shows a blank screen and "Done" on the status bar.
> >>>>
> >>>> Searching for other avenues I found that this URL
> >>>> (http://www.update.microsoft.com/) does correctly bring up the Windows
> >>>> Update website.
> >>>>
> >>>> Why does the original, published URL no longer work?

>
>

 
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MowGreen
Guest
Posts: n/a

 
      08-19-2009
> (1) From IE > Tools > Windows Update, I get the same blank page with "Done in
> the status bar.


See if the browser is actually 'on' Windows Update by clicking View >
Source. Is the page's code showing now ?

This is a really odd issue since inputting the URL manually hits the
site succesfully. The only thing I could possible attribute to is

> --I had remnants of Trend Micro PC-Cillin that I was able to clean out using
> OPSWAT AppRemover. I did this back in May; this problem of the Windows Update
> web site not working though dates from before that.


Which release of the Windows Update Agent is installed ? Check these
files in WINDOWS\system32

wuapi.dll
wups.dll
wuauclt.exe
wupdmgr.exe
wuweb.dll

Right click each of them, choose Properties, and then click the Version
tab. The latest Version of the WUA is 7.2.6001.788. wupdmgr.exe should
be at Version 5.4.2600.0


> (I had attempted to upgrade to Microsoft Update some months
> back, but I had some issue with it. I don't recall the error message but a
> web search had indicated I needed to reregister some components if I remember
> right. I did not take that any further at that time.


That's where the issue may be stemming from. Suggest you attempt to opt
into Microsoft Update again. If the reregister updating components
message appears again, suggest you temporarily disable WinPatrol first
to see if that's what causing the software controls to not register
properly. If the Immunize or SDHelper options of Spybot are being used,
temp disable them, too.


MowGreen
===============
*-343-* FDNY
Never Forgotten
===============




msorens wrote:
> After I reset IE7 settings:
> (1) Attempting to open Windows Update from the shortcut still gives a blank
> page.
> (2) Using the URL (http://www.update.microsoft.com/) manually, I still go to
> Windows Update (again with a notice to upgrade to Microsoft Update).
>
> "PA Bear [MS MVP]" wrote:
>
>
>>And if you Reset IE Advanced settings...?
>>http://support.microsoft.com/kb/923737
>>
>>Repost: When you can get to the page, is it Windows Update or Microsoft
>>Update?
>>
>>
>>msorens wrote:
>>
>>>(1) From IE > Tools > Windows Update, I get the same blank page with "Done
>>>in the status bar.
>>>
>>>(2) From "IE7 in No Add-ons mode" > Tools > Windows Update, I also get the
>>>same blank page with "Done in the status bar.
>>>
>>>(3) When I open this URL (http://www.update.microsoft.com/) manually, I
>>>get
>>>Windows Update. (I had attempted to upgrade to Microsoft Update some
>>>months
>>>back, but I had some issue with it. I don't recall the error message but a
>>>web search had indicated I needed to reregister some components if I
>>>remember right. I did not take that any further at that time. If it would
>>>be useful here, I could try the upgrade again and report back what
>>>happens.
>>>Let me know.
>>>
>>>"MowGreen" wrote:
>>>
>>>>Understood. It may just be a redirect issue in IE that's causing this
>>>>behavior. If you open IE, click Tools > Windows Update, does IE access
>>>>Windows Update successfully ?
>>>
>>>"PA Bear [MS MVP]" wrote:
>>>
>>>
>>>>[To keep track of things, it helps immensely if you quote all of the
>>>>previous message(s) in your replies to the newsgroup. Thank you.]
>>>>
>>>>When you can get to the page, is it Windows Update or Microsoft Update?
>>>>
>>>><QP>
>>>>What are the differences between Windows Updates, Automatic Updates, and
>>>>Microsoft Updates?
>>>>
>>>>While Windows Update provides you with updates specifically for Windows,
>>>>Microsoft Update expands the service to download and install updates for
>>>>other Microsoft software, such as Microsoft Office and Windows Live.
>>>>Automatic updating is a feature that allows you to set your PC to
>>>>automatically download and install updates using either service, making
>>>>it
>>>>easy and convenient for you to keep your Windows PC current.
>>>></QP>
>>>>Source: http://www.microsoft.com/windows/dow...pdate/FAQ.mspx
>>>>
>>>>Does the behavior persist if you start IE7 in No Add-ons mode? To start
>>>>IE
>>>>in No Add-ons mode:
>>>>
>>>> => Right-click on the blue IE desktop icon and select Start without
>>>>Add-ons; or
>>>>
>>>> => Start | (All) Programs | Accessories | System Tools | Internet
>>>>Explorer (No add-ons).
>>>>
>>>>msorens wrote:
>>>>
>>>>>-- My OS is WinXP SP2 (actually Media Center)
>>>>>
>>>>>-- IE Version 7
>>>>>
>>>>>-- Automatic updates are enabled
>>>>>
>>>>>-- The Windows Upodate shortcut does have the correct settings:
>>>>>Target = %SystemRoot%\system32\wupdmgr.exe
>>>>>Start in = %HOMEDRIVE%%HOMEPATH%
>>>>>
>>>>>--Security tools:
>>>>>AVG free 8.5
>>>>>AdAware AE
>>>>>Spybot 1.6.2
>>>>>Malwarebytes AntiMalware 1.31
>>>>>WinPatrol
>>>>>
>>>>>--I had remnants of Trend Micro PC-Cillin that I was able to clean out
>>>>>using
>>>>>OPSWAT AppRemover. I did this back in May; this problem of the Windows
>>>>>Update web site not working though dates from before that.
>>>>>
>>>>>--Finally, I want to make sure I am clear: Automatic Updates essentially
>>>>>work fine on this computer. I get a notification icon in my system tray
>>>>>when
>>>>>updates are avaialble; I then download and install them just fine. The
>>>>>relatively minor issue I am reporting here is only that the Window
>>>>>Update
>>>>>shortcut leads to the blank webpage I indicated.
>>>>>
>>>>
>>>><paste>
>>>>PA Bear [MS MVP] wrote:
>>>>
>>>>>Please state your full Windows version (e.g., WinXP SP3; Vista x64 SP2)
>>>>>when
>>>>>posting to this newsgroup. In this case, also state you IE version.
>>>>>
>>>>>Is Automatic Updates enabled?
>>>>>
>>>>>What anti-virus application or security suite is installed and is your
>>>>>subscription current? What anti-spyware applications (other than
>>>>>Defender)?
>>>>>What third-party firewall (if any)?
>>>>>
>>>>>Has a(another) Norton or McAfee application ever been installed on this
>>>>>machine (e.g., a free-trial version that came preinstalled when you
>>>>>bought
>>>>>it)?
>>>>>
>>>>>msorens wrote:
>>>>>
>>>>>>Recently (in the last 6 months or so) the link in my start menu for
>>>>>>Windows
>>>>>>Update (http://windowsupdate.microsoft.com/) seems to find the server,
>>>>>>but
>>>>>>then simply shows a blank screen and "Done" on the status bar.
>>>>>>
>>>>>>Searching for other avenues I found that this URL
>>>>>>(http://www.update.microsoft.com/) does correctly bring up the Windows
>>>>>>Update website.
>>>>>>
>>>>>>Why does the original, published URL no longer work?

>>
>>

 
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msorens
Guest
Posts: n/a

 
      08-24-2009
[MS] My replies interspersed below. ** Thanks again for all the time and
assistance!

"MowGreen" wrote:

> > (1) From IE > Tools > Windows Update, I get the same blank page with "Done in
> > the status bar.

>
> See if the browser is actually 'on' Windows Update by clicking View >
> Source. Is the page's code showing now ?



[MS] It may be a javascript issue of some sort. I have pasted the source of
the "blank" page below. I suspect the redirect.js is not doing what it is
supposed to. Two things to say about that:
--On this particular machine I see JavaScript errors more often than on my
other machine (i.e. loading a page on this machine produces a JS error while
loading it on my other machine does not).
--Other JS errors manifest by saying "Done with errors". For the Windows
Update page, however, it just says "Done" which is why I never thought about
possible JS problems before.
=================================================
NB: To avoid any rendering issues I have replace angle brackets with square
brackets.

HTML Code:
[HEAD]
[META HTTP-EQUIV="PICS-Label" CONTENT='(PICS-1.1
"http://www.rsac.org/ratingsv01.html" l comment "RSACi North America Server"
by "" r (n 0 s 0 v 0 l 0))']
[META name="description" content="The Microsoft Windows Update Consumer site
provides critical updates, security fixes, software downloads, and Microsoft
Windows Hardware Quality Lab (WHQL) device drivers for your Windows operating
system and Internet Explorer browser."]
[META name="keywords" content="windows update consumer site, update,
updates, hotfix, QFE, patch, patches, fix, fixes, features, Microsoft,
TechNet, download, downloads, service, services, software, service pack,
service packs, windows 2000, win2k, windows 98, 95, ME, Millennium, Internet,
Internet Explorer, support, network, administrator, technology, tech,
Security, Security Bulletin, security vulnerability, critical, critical
updates, security update, outlook, Outlook Express, Windows NT 4.0,
windowsnt, windows nt , interoperability, vulnerability, technical, y2k,
year2000, year 2000, resource guide, maintenance, planning, exchange,
maintain, networking, migration, resource kit, support, help, dialup,
migration, windows media player"]
[TITLE]Microsoft Windows Update[/TITLE]
[script Language="javascript"]
var curSite = 3;
[/script]
[script Language="javascript" Src="redirect.js"][/script]
[/HEAD]
[NOFRAMES]You have tried to visit Windows Update with a browser that does
not support Frames or ActiveX® technology. To learn more about browsers that
do support these technologies, please visit the [A
HREF="http://microsoft.com/windows/ie"][B]Microsoft[/b][/a] Web
site.[/NOFRAMES]
[NOSCRIPT]
[FONT FACE="Verdana, Arial, Helvetica" SIZE="3"]
[p]
[FONT color=#000080 face="" size=5]Windows Update[/FONT] is the online
extension of Windows that helps you get the most out of your computer.
[/p]
[p]
Windows Update uses ActiveX Controls and active scripting to display content
correctly and to determine which updates apply to your computer.
[br]
[A
href="http://v4.windowsupdate.microsoft.com/en/dialog_learnabout.asp?topic=0&noscripting=true"]Tell me about active scripting and ActiveX controls[/a]
[/p]
[p][b]To view and download updates for your computer, Windows Update should
be listed as a Trusted Site in Internet Explorer.[/b][/p]
[p][b]To add Windows Update to the trusted sites zone:[/b]
[ol]
[li]On the [b]Tools[/b] menu in Internet Explorer, click [b]Internet
Options[/b].
[li]Click the [b]Security[/b] tab.
[li]Click the Trusted Sites icon, and then click [b]Sites..[/b].
[li]Uncheck the "require server verification" checkbox.
[li]Make sure the following URLs are listed in the Web Sites list box:
[ul]
[li]http://*.windowsupdate.microsoft.com
[li]http://*.windowsupdate.com
[/ul]
[/li]
[/ol]
[b]Note:[/b] If you need to add a URL to the Web Sites list and the
[b]Add[/b] button is disabled, contact your system administrator.
[/p]
[CENTER]
[A HREF="http://www.microsoft.com/info/cpyright.htm" target=_top][FONT
color= #00319C]© 2003 Microsoft Corporation. All rights reserved. Terms of
Use[/FONT][/A].[BR]
[/CENTER]
[/FONT]
[/NOSCRIPT]
=================================================



> This is a really odd issue since inputting the URL manually hits the
> site succesfully. The only thing I could possible attribute to is
>
> > --I had remnants of Trend Micro PC-Cillin that I was able to clean out using
> > OPSWAT AppRemover. I did this back in May; this problem of the Windows Update
> > web site not working though dates from before that.

>
> Which release of the Windows Update Agent is installed ? Check these
> files in WINDOWS\system32
>
> wuapi.dll
> wups.dll
> wuauclt.exe
> wupdmgr.exe
> wuweb.dll
>
> Right click each of them, choose Properties, and then click the Version
> tab. The latest Version of the WUA is 7.2.6001.788. wupdmgr.exe should
> be at Version 5.4.2600.0


[MS] The listed files all report the version numbers you have indicated.



> > (I had attempted to upgrade to Microsoft Update some months
> > back, but I had some issue with it. I don't recall the error message but a
> > web search had indicated I needed to reregister some components if I remember
> > right. I did not take that any further at that time.

>
> That's where the issue may be stemming from. Suggest you attempt to opt
> into Microsoft Update again. If the reregister updating components
> message appears again, suggest you temporarily disable WinPatrol first
> to see if that's what causing the software controls to not register
> properly. If the Immunize or SDHelper options of Spybot are being used,
> temp disable them, too.


[MS] Have not been able to try this yet; should be able to get to it by the
end of this week.


> MowGreen
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============


 
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MowGreen
Guest
Posts: n/a

 
      08-24-2009
You're mowst welcome. Suggest you attempt to reregister the javascript
dll from a Command Prompt and then see if the WU page is still blank.
Open a Command Prompt with IE closed, type in the below and press Enter
after each command

regsvr32 jscript.dll
exit

Did that fix the blank page issue ?


MowGreen
===============
*-343-* FDNY
Never Forgotten
===============



msorens wrote:

> [MS] My replies interspersed below. ** Thanks again for all the time and
> assistance!
>
> "MowGreen" wrote:
>
>
>>>(1) From IE > Tools > Windows Update, I get the same blank page with "Done in
>>>the status bar.

>>
>>See if the browser is actually 'on' Windows Update by clicking View >
>>Source. Is the page's code showing now ?

>
>
>
> [MS] It may be a javascript issue of some sort. I have pasted the source of
> the "blank" page below. I suspect the redirect.js is not doing what it is
> supposed to. Two things to say about that:
> --On this particular machine I see JavaScript errors more often than on my
> other machine (i.e. loading a page on this machine produces a JS error while
> loading it on my other machine does not).
> --Other JS errors manifest by saying "Done with errors". For the Windows
> Update page, however, it just says "Done" which is why I never thought about
> possible JS problems before.
> =================================================
> NB: To avoid any rendering issues I have replace angle brackets with square
> brackets.
>
>
HTML Code:
> [HEAD]
> [META HTTP-EQUIV="PICS-Label" CONTENT='(PICS-1.1
> "http://www.rsac.org/ratingsv01.html" l comment "RSACi North America Server"
> by "" r (n 0 s 0 v 0 l 0))']
> [META name="description" content="The Microsoft Windows Update Consumer site
> provides critical updates, security fixes, software downloads, and Microsoft
> Windows Hardware Quality Lab (WHQL) device drivers for your Windows operating
> system and Internet Explorer browser."]
> [META name="keywords" content="windows update consumer site, update,
> updates, hotfix, QFE, patch, patches, fix, fixes, features, Microsoft,
> TechNet, download, downloads, service, services, software, service pack,
> service packs, windows 2000, win2k, windows 98, 95, ME, Millennium, Internet,
> Internet Explorer, support, network, administrator, technology, tech,
> Security, Security Bulletin, security vulnerability, critical, critical
> updates, security update, outlook, Outlook Express, Windows NT 4.0,
> windowsnt, windows nt , interoperability, vulnerability, technical, y2k,
> year2000, year 2000, resource guide, maintenance, planning, exchange,
> maintain, networking, migration, resource kit, support, help, dialup,
> migration, windows media player"]
> [TITLE]Microsoft Windows Update[/TITLE]
> [script Language="javascript"]
> var curSite = 3;
> [/script]
> [script Language="javascript" Src="redirect.js"][/script]
> [/HEAD]
> [NOFRAMES]You have tried to visit Windows Update with a browser that does
> not support Frames or ActiveX® technology. To learn more about browsers that
> do support these technologies, please visit the [A
> HREF="http://microsoft.com/windows/ie"][B]Microsoft[/b][/a] Web
> site.[/NOFRAMES]
> [NOSCRIPT]
> [FONT FACE="Verdana, Arial, Helvetica" SIZE="3"]
> [p]
> [FONT color=#000080 face="" size=5]Windows Update[/FONT] is the online
> extension of Windows that helps you get the most out of your computer.
> [/p]
> [p]
> Windows Update uses ActiveX Controls and active scripting to display content
> correctly and to determine which updates apply to your computer.
> [br]
> [A
> href="http://v4.windowsupdate.microsoft.com/en/dialog_learnabout.asp?topic=0&noscripting=true"]Tell me about active scripting and ActiveX controls[/a]
> [/p]
> [p][b]To view and download updates for your computer, Windows Update should
> be listed as a Trusted Site in Internet Explorer.[/b][/p]
> [p][b]To add Windows Update to the trusted sites zone:[/b]
> [ol]
> [li]On the [b]Tools[/b] menu in Internet Explorer, click [b]Internet
> Options[/b].
> [li]Click the [b]Security[/b] tab.
> [li]Click the Trusted Sites icon, and then click [b]Sites..[/b].
> [li]Uncheck the "require server verification" checkbox.
> [li]Make sure the following URLs are listed in the Web Sites list box:
>  [ul]
>  [li]http://*.windowsupdate.microsoft.com
>  [li]http://*.windowsupdate.com
>  [/ul]
> [/li]
> [/ol]
> [b]Note:[/b] If you need to add a URL to the Web Sites list and the
> [b]Add[/b] button is disabled, contact your system administrator.
> [/p]
> [CENTER]
> [A HREF="http://www.microsoft.com/info/cpyright.htm" target=_top][FONT
> color= #00319C]© 2003 Microsoft Corporation. All rights reserved. Terms of
> Use[/FONT][/A].[BR]
> [/CENTER]
> [/FONT]
> [/NOSCRIPT]
>
> =================================================
>
>
>
>
>>This is a really odd issue since inputting the URL manually hits the
>>site succesfully. The only thing I could possible attribute to is
>>
>>
>>>--I had remnants of Trend Micro PC-Cillin that I was able to clean out using
>>>OPSWAT AppRemover. I did this back in May; this problem of the Windows Update
>>>web site not working though dates from before that.

>>
>>Which release of the Windows Update Agent is installed ? Check these
>>files in WINDOWS\system32
>>
>>wuapi.dll
>>wups.dll
>>wuauclt.exe
>>wupdmgr.exe
>>wuweb.dll
>>
>>Right click each of them, choose Properties, and then click the Version
>>tab. The latest Version of the WUA is 7.2.6001.788. wupdmgr.exe should
>>be at Version 5.4.2600.0

>
>
> [MS] The listed files all report the version numbers you have indicated.
>
>
>
>
>>>(I had attempted to upgrade to Microsoft Update some months
>>>back, but I had some issue with it. I don't recall the error message but a
>>>web search had indicated I needed to reregister some components if I remember
>>>right. I did not take that any further at that time.

>>
>>That's where the issue may be stemming from. Suggest you attempt to opt
>>into Microsoft Update again. If the reregister updating components
>>message appears again, suggest you temporarily disable WinPatrol first
>>to see if that's what causing the software controls to not register
>>properly. If the Immunize or SDHelper options of Spybot are being used,
>>temp disable them, too.

>
>
> [MS] Have not been able to try this yet; should be able to get to it by the
> end of this week.
>
>
>
>>MowGreen
>>===============
>> *-343-* FDNY
>>Never Forgotten
>>===============

>
>

 
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