Re: windows update for XP doesn't not open

Debbie Graham wrote:
> Okay never mind, I don't how much more I can tell you NO MATTER
> what link or
> what I click on I get this. I'm using Windows XP not Vista
> Use your Start menu to check for updates
>
> Windows Update is now included in Control Panel. In the future, to
> check for updates (or if this webpage doesn’t open Windows Update
> automatically):
> Click the Start button, click All Programs, and then click Windows
> Update.

Barring the pictures you decided to attach showing a Vista-like environment
and going by the fact you say you have Windows XP... (Still wondering why
you would sent those screenshots anyway - much less them looking like
vista..)

Go through this - clean up and see if things get better for you...
(It may seem like a lot - but if your computer looks like Vista, yet is not
Vista - who knows what all has been done to it?)

Check what version of Internet Explorer you have:
Open Internet Explorer.
With Internet Explorer the applicatin 'in focus', hold down the ALT key
and press first the "H" followed by the "A" (keeping the ALT key
depressed, but letting up on the "H" before pressing the "A".)
This should bring up the "About Internet Explorer" screen - where you
can get the exact version. Take note (verbatim) of what you see and
post it here.

Download, install, run, update and perform a full scan (separately) with the
following two applications (freeware versions are the ones to use for this):

SuperAntiSpyware
http://www.superantispyware.com/

MalwareBytes
http://www.malwarebytes.com/

After performing a full scan with one and then the other and removing
whatever they both find completely, you may uninstall these products,
if you wish.

Reboot.

Start button --> RUN and type in:
%SystemRoot%\system32\net stop wuauserv
--> Click OK.

Start button --> RUN and type in:
%SystemRoot%\system32\regsvr32 %SystemRoot%\system32\wups2.dll
--> Click OK.

Start button --> RUN and type in:
%SystemRoot%\system32\net start wuauserv
--> Click OK.

Download the latest version of the Windows Update agent from here (x86):
http://go.microsoft.com/fwlink/?LinkID=91237
.... and save it to the root of your C:\ drive. After saving it to the root
of the C:\ drive, do the following:

Close all Internet Explorer windows and other applications.

Start button --> RUN and type in:
%SystemDrive%\windowsupdateagent30-x86.exe /WUFORCE
--> Click OK.

(If asked, select "Run.) --> Click on NEXT --> Select "I agree" and click on
NEXT --> When it finishes installing, click on "Finish"...

Reboot.

Download/Install the latest Windows Installer:
http://www.microsoft.com/downloadS/d...displaylang=en

Reboot.

Log on as a user with administrative rights and open Internet Explorer and
visit http://windowsupdate.microsoft.com/ and select to do a CUSTOM scan...
(Every time you are about to click on something while at these web pages -
first press and hold down the CTRL key while you click on it. You can
release the CTRL key after clicking each time.)

Once the scan is done, select just _ONE_ of the high priority updates
(deselect any others) and install it.

Reboot again.

If it did work - try the web page again - selecting no more than 3-5 at a
time.

The Optional Software updates are generally safe - although I recommend
against the "Windows Search" one. I would completely avoid the Optional
Hardware updates.

Come back - let us know if that worked.
.... Really - come back and let everyone know if that worked.

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html

I'm experiencing the identical problem. I'm working on a machine with XP home
and although it was infected, I'm pretty confidant that I've cleaned it out
completely.

I've followed your directions, but they've made no difference. Additionally,
I've also run sfc but that made no difference either.

The impression that I have is that when I click on the windows update link,
it takes me to the right place, but the microsoft website apparently thinks
I'm on a vista machine and redirects me to the vista update address. Is this
possible? If so, what would I need to change so that my system is correctly
identified as an xp machine by the update site? Thanks in advance.

"Shenan Stanley" wrote:

> Debbie Graham wrote:
> > Okay never mind, I don't how much more I can tell you NO MATTER
> > what link or
> > what I click on I get this. I'm using Windows XP not Vista
> > Use your Start menu to check for updates
> >
> > Windows Update is now included in Control Panel. In the future, to
> > check for updates (or if this webpage doesn’t open Windows Update
> > automatically):
> > Click the Start button, click All Programs, and then click Windows
> > Update.
>
> Barring the pictures you decided to attach showing a Vista-like environment
> and going by the fact you say you have Windows XP... (Still wondering why
> you would sent those screenshots anyway - much less them looking like
> vista..)
>
> Go through this - clean up and see if things get better for you...
> (It may seem like a lot - but if your computer looks like Vista, yet is not
> Vista - who knows what all has been done to it?)
>
> Check what version of Internet Explorer you have:
> Open Internet Explorer.
> With Internet Explorer the applicatin 'in focus', hold down the ALT key
> and press first the "H" followed by the "A" (keeping the ALT key
> depressed, but letting up on the "H" before pressing the "A".)
> This should bring up the "About Internet Explorer" screen - where you
> can get the exact version. Take note (verbatim) of what you see and
> post it here.
>
> Download, install, run, update and perform a full scan (separately) with the
> following two applications (freeware versions are the ones to use for this):
>
> SuperAntiSpyware
> http://www.superantispyware.com/
>
> MalwareBytes
> http://www.malwarebytes.com/
>
> After performing a full scan with one and then the other and removing
> whatever they both find completely, you may uninstall these products,
> if you wish.
>
> Reboot.
>
> Start button --> RUN and type in:
> %SystemRoot%\system32\net stop wuauserv
> --> Click OK.
>
> Start button --> RUN and type in:
> %SystemRoot%\system32\regsvr32 %SystemRoot%\system32\wups2.dll
> --> Click OK.
>
> Start button --> RUN and type in:
> %SystemRoot%\system32\net start wuauserv
> --> Click OK.
>
> Download the latest version of the Windows Update agent from here (x86):
> http://go.microsoft.com/fwlink/?LinkID=91237
> .... and save it to the root of your C:\ drive. After saving it to the root
> of the C:\ drive, do the following:
>
> Close all Internet Explorer windows and other applications.
>
> Start button --> RUN and type in:
> %SystemDrive%\windowsupdateagent30-x86.exe /WUFORCE
> --> Click OK.
>
> (If asked, select "Run.) --> Click on NEXT --> Select "I agree" and click on
> NEXT --> When it finishes installing, click on "Finish"...
>
> Reboot.
>
> Download/Install the latest Windows Installer:
> http://www.microsoft.com/downloadS/d...displaylang=en
>
> Reboot.
>
> Log on as a user with administrative rights and open Internet Explorer and
> visit http://windowsupdate.microsoft.com/ and select to do a CUSTOM scan...
> (Every time you are about to click on something while at these web pages -
> first press and hold down the CTRL key while you click on it. You can
> release the CTRL key after clicking each time.)
>
> Once the scan is done, select just _ONE_ of the high priority updates
> (deselect any others) and install it.
>
> Reboot again.
>
> If it did work - try the web page again - selecting no more than 3-5 at a
> time.
>
> The Optional Software updates are generally safe - although I recommend
> against the "Windows Search" one. I would completely avoid the Optional
> Hardware updates.
>
> Come back - let us know if that worked.
> .... Really - come back and let everyone know if that worked.
>
> --
> Shenan Stanley
> MS-MVP
> --
> How To Ask Questions The Smart Way
> http://www.catb.org/~esr/faqs/smart-questions.html
>
>
>

I'm experiencing the identical problem. I'm working on a machine with XP
home and although it was infected, I'm pretty confidant that I've cleaned it
out completely.

I've followed your directions, but they've made no difference. Additionally,
I've also run sfc but that made no difference either.

The impression that I have is that when I click on the windows update link,
it takes me to the right place, but the microsoft website apparently thinks
I'm on a vista machine and redirects me to the vista update address. Is this
possible? If so, what would I need to change so that my system is correctly
identified as an xp machine by the update site? Thanks in advance.


"Shenan Stanley" wrote:

> Debbie Graham wrote:
> > Okay never mind, I don't how much more I can tell you NO MATTER
> > what link or
> > what I click on I get this. I'm using Windows XP not Vista
> > Use your Start menu to check for updates
> >
> > Windows Update is now included in Control Panel. In the future, to
> > check for updates (or if this webpage doesn’t open Windows Update
> > automatically):
> > Click the Start button, click All Programs, and then click Windows
> > Update.
>
> Barring the pictures you decided to attach showing a Vista-like environment
> and going by the fact you say you have Windows XP... (Still wondering why
> you would sent those screenshots anyway - much less them looking like
> vista..)
>
> Go through this - clean up and see if things get better for you...
> (It may seem like a lot - but if your computer looks like Vista, yet is not
> Vista - who knows what all has been done to it?)
>
> Check what version of Internet Explorer you have:
> Open Internet Explorer.
> With Internet Explorer the applicatin 'in focus', hold down the ALT key
> and press first the "H" followed by the "A" (keeping the ALT key
> depressed, but letting up on the "H" before pressing the "A".)
> This should bring up the "About Internet Explorer" screen - where you
> can get the exact version. Take note (verbatim) of what you see and
> post it here.
>
> Download, install, run, update and perform a full scan (separately) with the
> following two applications (freeware versions are the ones to use for this):
>
> SuperAntiSpyware
> http://www.superantispyware.com/
>
> MalwareBytes
> http://www.malwarebytes.com/
>
> After performing a full scan with one and then the other and removing
> whatever they both find completely, you may uninstall these products,
> if you wish.
>
> Reboot.
>
> Start button --> RUN and type in:
> %SystemRoot%\system32\net stop wuauserv
> --> Click OK.
>
> Start button --> RUN and type in:
> %SystemRoot%\system32\regsvr32 %SystemRoot%\system32\wups2.dll
> --> Click OK.
>
> Start button --> RUN and type in:
> %SystemRoot%\system32\net start wuauserv
> --> Click OK.
>
> Download the latest version of the Windows Update agent from here (x86):
> http://go.microsoft.com/fwlink/?LinkID=91237
> .... and save it to the root of your C:\ drive. After saving it to the root
> of the C:\ drive, do the following:
>
> Close all Internet Explorer windows and other applications.
>
> Start button --> RUN and type in:
> %SystemDrive%\windowsupdateagent30-x86.exe /WUFORCE
> --> Click OK.
>
> (If asked, select "Run.) --> Click on NEXT --> Select "I agree" and click on
> NEXT --> When it finishes installing, click on "Finish"...
>
> Reboot.
>
> Download/Install the latest Windows Installer:
> http://www.microsoft.com/downloadS/d...displaylang=en
>
> Reboot.
>
> Log on as a user with administrative rights and open Internet Explorer and
> visit http://windowsupdate.microsoft.com/ and select to do a CUSTOM scan...
> (Every time you are about to click on something while at these web pages -
> first press and hold down the CTRL key while you click on it. You can
> release the CTRL key after clicking each time.)
>
> Once the scan is done, select just _ONE_ of the high priority updates
> (deselect any others) and install it.
>
> Reboot again.
>
> If it did work - try the web page again - selecting no more than 3-5 at a
> time.
>
> The Optional Software updates are generally safe - although I recommend
> against the "Windows Search" one. I would completely avoid the Optional
> Hardware updates.
>
> Come back - let us know if that worked.
> .... Really - come back and let everyone know if that worked.
>
> --
> Shenan Stanley
> MS-MVP
> --
> How To Ask Questions The Smart Way
> http://www.catb.org/~esr/faqs/smart-questions.html
>
>
>

One thing I forgot to mention is that I've discovered that I am able to
update windows by clicking on the link within the "help and support center"
since that link doesn't take me to ie7.

"Brian" wrote:

> I'm experiencing the identical problem. I'm working on a machine with XP home
> and although it was infected, I'm pretty confidant that I've cleaned it out
> completely.
>
> I've followed your directions, but they've made no difference. Additionally,
> I've also run sfc but that made no difference either.
>
> The impression that I have is that when I click on the windows update link,
> it takes me to the right place, but the microsoft website apparently thinks
> I'm on a vista machine and redirects me to the vista update address. Is this
> possible? If so, what would I need to change so that my system is correctly
> identified as an xp machine by the update site? Thanks in advance.
>
> "Shenan Stanley" wrote:
>
> > Debbie Graham wrote:
> > > Okay never mind, I don't how much more I can tell you NO MATTER
> > > what link or
> > > what I click on I get this. I'm using Windows XP not Vista
> > > Use your Start menu to check for updates
> > >
> > > Windows Update is now included in Control Panel. In the future, to
> > > check for updates (or if this webpage doesn’t open Windows Update
> > > automatically):
> > > Click the Start button, click All Programs, and then click Windows
> > > Update.
> >
> > Barring the pictures you decided to attach showing a Vista-like environment
> > and going by the fact you say you have Windows XP... (Still wondering why
> > you would sent those screenshots anyway - much less them looking like
> > vista..)
> >
> > Go through this - clean up and see if things get better for you...
> > (It may seem like a lot - but if your computer looks like Vista, yet is not
> > Vista - who knows what all has been done to it?)
> >
> > Check what version of Internet Explorer you have:
> > Open Internet Explorer.
> > With Internet Explorer the applicatin 'in focus', hold down the ALT key
> > and press first the "H" followed by the "A" (keeping the ALT key
> > depressed, but letting up on the "H" before pressing the "A".)
> > This should bring up the "About Internet Explorer" screen - where you
> > can get the exact version. Take note (verbatim) of what you see and
> > post it here.
> >
> > Download, install, run, update and perform a full scan (separately) with the
> > following two applications (freeware versions are the ones to use for this):
> >
> > SuperAntiSpyware
> > http://www.superantispyware.com/
> >
> > MalwareBytes
> > http://www.malwarebytes.com/
> >
> > After performing a full scan with one and then the other and removing
> > whatever they both find completely, you may uninstall these products,
> > if you wish.
> >
> > Reboot.
> >
> > Start button --> RUN and type in:
> > %SystemRoot%\system32\net stop wuauserv
> > --> Click OK.
> >
> > Start button --> RUN and type in:
> > %SystemRoot%\system32\regsvr32 %SystemRoot%\system32\wups2.dll
> > --> Click OK.
> >
> > Start button --> RUN and type in:
> > %SystemRoot%\system32\net start wuauserv
> > --> Click OK.
> >
> > Download the latest version of the Windows Update agent from here (x86):
> > http://go.microsoft.com/fwlink/?LinkID=91237
> > .... and save it to the root of your C:\ drive. After saving it to the root
> > of the C:\ drive, do the following:
> >
> > Close all Internet Explorer windows and other applications.
> >
> > Start button --> RUN and type in:
> > %SystemDrive%\windowsupdateagent30-x86.exe /WUFORCE
> > --> Click OK.
> >
> > (If asked, select "Run.) --> Click on NEXT --> Select "I agree" and click on
> > NEXT --> When it finishes installing, click on "Finish"...
> >
> > Reboot.
> >
> > Download/Install the latest Windows Installer:
> > http://www.microsoft.com/downloadS/d...displaylang=en
> >
> > Reboot.
> >
> > Log on as a user with administrative rights and open Internet Explorer and
> > visit http://windowsupdate.microsoft.com/ and select to do a CUSTOM scan...
> > (Every time you are about to click on something while at these web pages -
> > first press and hold down the CTRL key while you click on it. You can
> > release the CTRL key after clicking each time.)
> >
> > Once the scan is done, select just _ONE_ of the high priority updates
> > (deselect any others) and install it.
> >
> > Reboot again.
> >
> > If it did work - try the web page again - selecting no more than 3-5 at a
> > time.
> >
> > The Optional Software updates are generally safe - although I recommend
> > against the "Windows Search" one. I would completely avoid the Optional
> > Hardware updates.
> >
> > Come back - let us know if that worked.
> > .... Really - come back and let everyone know if that worked.
> >
> > --
> > Shenan Stanley
> > MS-MVP
> > --
> > How To Ask Questions The Smart Way
> > http://www.catb.org/~esr/faqs/smart-questions.html
> >
> >
> >

One thing I forgot to mention is that I discovered that I am able to update
Windows from within the Help and Support center since that link doesn't open
up ie7

"Brian" wrote:

> I'm experiencing the identical problem. I'm working on a machine with XP home
> and although it was infected, I'm pretty confidant that I've cleaned it out
> completely.
>
> I've followed your directions, but they've made no difference. Additionally,
> I've also run sfc but that made no difference either.
>
> The impression that I have is that when I click on the windows update link,
> it takes me to the right place, but the microsoft website apparently thinks
> I'm on a vista machine and redirects me to the vista update address. Is this
> possible? If so, what would I need to change so that my system is correctly
> identified as an xp machine by the update site? Thanks in advance.
>
> "Shenan Stanley" wrote:
>
> > Debbie Graham wrote:
> > > Okay never mind, I don't how much more I can tell you NO MATTER
> > > what link or
> > > what I click on I get this. I'm using Windows XP not Vista
> > > Use your Start menu to check for updates
> > >
> > > Windows Update is now included in Control Panel. In the future, to
> > > check for updates (or if this webpage doesn’t open Windows Update
> > > automatically):
> > > Click the Start button, click All Programs, and then click Windows
> > > Update.
> >
> > Barring the pictures you decided to attach showing a Vista-like environment
> > and going by the fact you say you have Windows XP... (Still wondering why
> > you would sent those screenshots anyway - much less them looking like
> > vista..)
> >
> > Go through this - clean up and see if things get better for you...
> > (It may seem like a lot - but if your computer looks like Vista, yet is not
> > Vista - who knows what all has been done to it?)
> >
> > Check what version of Internet Explorer you have:
> > Open Internet Explorer.
> > With Internet Explorer the applicatin 'in focus', hold down the ALT key
> > and press first the "H" followed by the "A" (keeping the ALT key
> > depressed, but letting up on the "H" before pressing the "A".)
> > This should bring up the "About Internet Explorer" screen - where you
> > can get the exact version. Take note (verbatim) of what you see and
> > post it here.
> >
> > Download, install, run, update and perform a full scan (separately) with the
> > following two applications (freeware versions are the ones to use for this):
> >
> > SuperAntiSpyware
> > http://www.superantispyware.com/
> >
> > MalwareBytes
> > http://www.malwarebytes.com/
> >
> > After performing a full scan with one and then the other and removing
> > whatever they both find completely, you may uninstall these products,
> > if you wish.
> >
> > Reboot.
> >
> > Start button --> RUN and type in:
> > %SystemRoot%\system32\net stop wuauserv
> > --> Click OK.
> >
> > Start button --> RUN and type in:
> > %SystemRoot%\system32\regsvr32 %SystemRoot%\system32\wups2.dll
> > --> Click OK.
> >
> > Start button --> RUN and type in:
> > %SystemRoot%\system32\net start wuauserv
> > --> Click OK.
> >
> > Download the latest version of the Windows Update agent from here (x86):
> > http://go.microsoft.com/fwlink/?LinkID=91237
> > .... and save it to the root of your C:\ drive. After saving it to the root
> > of the C:\ drive, do the following:
> >
> > Close all Internet Explorer windows and other applications.
> >
> > Start button --> RUN and type in:
> > %SystemDrive%\windowsupdateagent30-x86.exe /WUFORCE
> > --> Click OK.
> >
> > (If asked, select "Run.) --> Click on NEXT --> Select "I agree" and click on
> > NEXT --> When it finishes installing, click on "Finish"...
> >
> > Reboot.
> >
> > Download/Install the latest Windows Installer:
> > http://www.microsoft.com/downloadS/d...displaylang=en
> >
> > Reboot.
> >
> > Log on as a user with administrative rights and open Internet Explorer and
> > visit http://windowsupdate.microsoft.com/ and select to do a CUSTOM scan...
> > (Every time you are about to click on something while at these web pages -
> > first press and hold down the CTRL key while you click on it. You can
> > release the CTRL key after clicking each time.)
> >
> > Once the scan is done, select just _ONE_ of the high priority updates
> > (deselect any others) and install it.
> >
> > Reboot again.
> >
> > If it did work - try the web page again - selecting no more than 3-5 at a
> > time.
> >
> > The Optional Software updates are generally safe - although I recommend
> > against the "Windows Search" one. I would completely avoid the Optional
> > Hardware updates.
> >
> > Come back - let us know if that worked.
> > .... Really - come back and let everyone know if that worked.
> >
> > --
> > Shenan Stanley
> > MS-MVP
> > --
> > How To Ask Questions The Smart Way
> > http://www.catb.org/~esr/faqs/smart-questions.html
> >
> >
> >

One thing I forgot to mention is that I discovered that I am able to update
Windows from within the Help and Support center since that link doesn't open
up ie7

"Brian" wrote:

> I'm experiencing the identical problem. I'm working on a machine with XP home
> and although it was infected, I'm pretty confidant that I've cleaned it out
> completely.
>
> I've followed your directions, but they've made no difference. Additionally,
> I've also run sfc but that made no difference either.
>
> The impression that I have is that when I click on the windows update link,
> it takes me to the right place, but the microsoft website apparently thinks
> I'm on a vista machine and redirects me to the vista update address. Is this
> possible? If so, what would I need to change so that my system is correctly
> identified as an xp machine by the update site? Thanks in advance.
>
> "Shenan Stanley" wrote:
>
> > Debbie Graham wrote:
> > > Okay never mind, I don't how much more I can tell you NO MATTER
> > > what link or
> > > what I click on I get this. I'm using Windows XP not Vista
> > > Use your Start menu to check for updates
> > >
> > > Windows Update is now included in Control Panel. In the future, to
> > > check for updates (or if this webpage doesn’t open Windows Update
> > > automatically):
> > > Click the Start button, click All Programs, and then click Windows
> > > Update.
> >
> > Barring the pictures you decided to attach showing a Vista-like environment
> > and going by the fact you say you have Windows XP... (Still wondering why
> > you would sent those screenshots anyway - much less them looking like
> > vista..)
> >
> > Go through this - clean up and see if things get better for you...
> > (It may seem like a lot - but if your computer looks like Vista, yet is not
> > Vista - who knows what all has been done to it?)
> >
> > Check what version of Internet Explorer you have:
> > Open Internet Explorer.
> > With Internet Explorer the applicatin 'in focus', hold down the ALT key
> > and press first the "H" followed by the "A" (keeping the ALT key
> > depressed, but letting up on the "H" before pressing the "A".)
> > This should bring up the "About Internet Explorer" screen - where you
> > can get the exact version. Take note (verbatim) of what you see and
> > post it here.
> >
> > Download, install, run, update and perform a full scan (separately) with the
> > following two applications (freeware versions are the ones to use for this):
> >
> > SuperAntiSpyware
> > http://www.superantispyware.com/
> >
> > MalwareBytes
> > http://www.malwarebytes.com/
> >
> > After performing a full scan with one and then the other and removing
> > whatever they both find completely, you may uninstall these products,
> > if you wish.
> >
> > Reboot.
> >
> > Start button --> RUN and type in:
> > %SystemRoot%\system32\net stop wuauserv
> > --> Click OK.
> >
> > Start button --> RUN and type in:
> > %SystemRoot%\system32\regsvr32 %SystemRoot%\system32\wups2.dll
> > --> Click OK.
> >
> > Start button --> RUN and type in:
> > %SystemRoot%\system32\net start wuauserv
> > --> Click OK.
> >
> > Download the latest version of the Windows Update agent from here (x86):
> > http://go.microsoft.com/fwlink/?LinkID=91237
> > .... and save it to the root of your C:\ drive. After saving it to the root
> > of the C:\ drive, do the following:
> >
> > Close all Internet Explorer windows and other applications.
> >
> > Start button --> RUN and type in:
> > %SystemDrive%\windowsupdateagent30-x86.exe /WUFORCE
> > --> Click OK.
> >
> > (If asked, select "Run.) --> Click on NEXT --> Select "I agree" and click on
> > NEXT --> When it finishes installing, click on "Finish"...
> >
> > Reboot.
> >
> > Download/Install the latest Windows Installer:
> > http://www.microsoft.com/downloadS/d...displaylang=en
> >
> > Reboot.
> >
> > Log on as a user with administrative rights and open Internet Explorer and
> > visit http://windowsupdate.microsoft.com/ and select to do a CUSTOM scan...
> > (Every time you are about to click on something while at these web pages -
> > first press and hold down the CTRL key while you click on it. You can
> > release the CTRL key after clicking each time.)
> >
> > Once the scan is done, select just _ONE_ of the high priority updates
> > (deselect any others) and install it.
> >
> > Reboot again.
> >
> > If it did work - try the web page again - selecting no more than 3-5 at a
> > time.
> >
> > The Optional Software updates are generally safe - although I recommend
> > against the "Windows Search" one. I would completely avoid the Optional
> > Hardware updates.
> >
> > Come back - let us know if that worked.
> > .... Really - come back and let everyone know if that worked.
> >
> > --
> > Shenan Stanley
> > MS-MVP
> > --
> > How To Ask Questions The Smart Way
> > http://www.catb.org/~esr/faqs/smart-questions.html
> >
> >
> >

One thing I forgot to mention is that I discovered that it is possible to
update windows from within the "Help and Support Center" since that update
link doesn't switch to using IE7.

"Brian" wrote:

> I'm experiencing the identical problem. I'm working on a machine with XP home
> and although it was infected, I'm pretty confidant that I've cleaned it out
> completely.
>
> I've followed your directions, but they've made no difference. Additionally,
> I've also run sfc but that made no difference either.
>
> The impression that I have is that when I click on the windows update link,
> it takes me to the right place, but the microsoft website apparently thinks
> I'm on a vista machine and redirects me to the vista update address. Is this
> possible? If so, what would I need to change so that my system is correctly
> identified as an xp machine by the update site? Thanks in advance.
>
> "Shenan Stanley" wrote:
>
> > Debbie Graham wrote:
> > > Okay never mind, I don't how much more I can tell you NO MATTER
> > > what link or
> > > what I click on I get this. I'm using Windows XP not Vista
> > > Use your Start menu to check for updates
> > >
> > > Windows Update is now included in Control Panel. In the future, to
> > > check for updates (or if this webpage doesn’t open Windows Update
> > > automatically):
> > > Click the Start button, click All Programs, and then click Windows
> > > Update.
> >
> > Barring the pictures you decided to attach showing a Vista-like environment
> > and going by the fact you say you have Windows XP... (Still wondering why
> > you would sent those screenshots anyway - much less them looking like
> > vista..)
> >
> > Go through this - clean up and see if things get better for you...
> > (It may seem like a lot - but if your computer looks like Vista, yet is not
> > Vista - who knows what all has been done to it?)
> >
> > Check what version of Internet Explorer you have:
> > Open Internet Explorer.
> > With Internet Explorer the applicatin 'in focus', hold down the ALT key
> > and press first the "H" followed by the "A" (keeping the ALT key
> > depressed, but letting up on the "H" before pressing the "A".)
> > This should bring up the "About Internet Explorer" screen - where you
> > can get the exact version. Take note (verbatim) of what you see and
> > post it here.
> >
> > Download, install, run, update and perform a full scan (separately) with the
> > following two applications (freeware versions are the ones to use for this):
> >
> > SuperAntiSpyware
> > http://www.superantispyware.com/
> >
> > MalwareBytes
> > http://www.malwarebytes.com/
> >
> > After performing a full scan with one and then the other and removing
> > whatever they both find completely, you may uninstall these products,
> > if you wish.
> >
> > Reboot.
> >
> > Start button --> RUN and type in:
> > %SystemRoot%\system32\net stop wuauserv
> > --> Click OK.
> >
> > Start button --> RUN and type in:
> > %SystemRoot%\system32\regsvr32 %SystemRoot%\system32\wups2.dll
> > --> Click OK.
> >
> > Start button --> RUN and type in:
> > %SystemRoot%\system32\net start wuauserv
> > --> Click OK.
> >
> > Download the latest version of the Windows Update agent from here (x86):
> > http://go.microsoft.com/fwlink/?LinkID=91237
> > .... and save it to the root of your C:\ drive. After saving it to the root
> > of the C:\ drive, do the following:
> >
> > Close all Internet Explorer windows and other applications.
> >
> > Start button --> RUN and type in:
> > %SystemDrive%\windowsupdateagent30-x86.exe /WUFORCE
> > --> Click OK.
> >
> > (If asked, select "Run.) --> Click on NEXT --> Select "I agree" and click on
> > NEXT --> When it finishes installing, click on "Finish"...
> >
> > Reboot.
> >
> > Download/Install the latest Windows Installer:
> > http://www.microsoft.com/downloadS/d...displaylang=en
> >
> > Reboot.
> >
> > Log on as a user with administrative rights and open Internet Explorer and
> > visit http://windowsupdate.microsoft.com/ and select to do a CUSTOM scan...
> > (Every time you are about to click on something while at these web pages -
> > first press and hold down the CTRL key while you click on it. You can
> > release the CTRL key after clicking each time.)
> >
> > Once the scan is done, select just _ONE_ of the high priority updates
> > (deselect any others) and install it.
> >
> > Reboot again.
> >
> > If it did work - try the web page again - selecting no more than 3-5 at a
> > time.
> >
> > The Optional Software updates are generally safe - although I recommend
> > against the "Windows Search" one. I would completely avoid the Optional
> > Hardware updates.
> >
> > Come back - let us know if that worked.
> > .... Really - come back and let everyone know if that worked.
> >
> > --
> > Shenan Stanley
> > MS-MVP
> > --
> > How To Ask Questions The Smart Way
> > http://www.catb.org/~esr/faqs/smart-questions.html
> >
> >
> >

One thing I forgot to mention is that I've discovered that it is possible to
update Windows via the "help and Support" center since that link doesn't
appear to switch over to IE7.

"Brian" wrote:

> I'm experiencing the identical problem. I'm working on a machine with XP home
> and although it was infected, I'm pretty confidant that I've cleaned it out
> completely.
>
> I've followed your directions, but they've made no difference. Additionally,
> I've also run sfc but that made no difference either.
>
> The impression that I have is that when I click on the windows update link,
> it takes me to the right place, but the microsoft website apparently thinks
> I'm on a vista machine and redirects me to the vista update address. Is this
> possible? If so, what would I need to change so that my system is correctly
> identified as an xp machine by the update site? Thanks in advance.
>
> "Shenan Stanley" wrote:
>
> > Debbie Graham wrote:
> > > Okay never mind, I don't how much more I can tell you NO MATTER
> > > what link or
> > > what I click on I get this. I'm using Windows XP not Vista
> > > Use your Start menu to check for updates
> > >
> > > Windows Update is now included in Control Panel. In the future, to
> > > check for updates (or if this webpage doesn’t open Windows Update
> > > automatically):
> > > Click the Start button, click All Programs, and then click Windows
> > > Update.
> >
> > Barring the pictures you decided to attach showing a Vista-like environment
> > and going by the fact you say you have Windows XP... (Still wondering why
> > you would sent those screenshots anyway - much less them looking like
> > vista..)
> >
> > Go through this - clean up and see if things get better for you...
> > (It may seem like a lot - but if your computer looks like Vista, yet is not
> > Vista - who knows what all has been done to it?)
> >
> > Check what version of Internet Explorer you have:
> > Open Internet Explorer.
> > With Internet Explorer the applicatin 'in focus', hold down the ALT key
> > and press first the "H" followed by the "A" (keeping the ALT key
> > depressed, but letting up on the "H" before pressing the "A".)
> > This should bring up the "About Internet Explorer" screen - where you
> > can get the exact version. Take note (verbatim) of what you see and
> > post it here.
> >
> > Download, install, run, update and perform a full scan (separately) with the
> > following two applications (freeware versions are the ones to use for this):
> >
> > SuperAntiSpyware
> > http://www.superantispyware.com/
> >
> > MalwareBytes
> > http://www.malwarebytes.com/
> >
> > After performing a full scan with one and then the other and removing
> > whatever they both find completely, you may uninstall these products,
> > if you wish.
> >
> > Reboot.
> >
> > Start button --> RUN and type in:
> > %SystemRoot%\system32\net stop wuauserv
> > --> Click OK.
> >
> > Start button --> RUN and type in:
> > %SystemRoot%\system32\regsvr32 %SystemRoot%\system32\wups2.dll
> > --> Click OK.
> >
> > Start button --> RUN and type in:
> > %SystemRoot%\system32\net start wuauserv
> > --> Click OK.
> >
> > Download the latest version of the Windows Update agent from here (x86):
> > http://go.microsoft.com/fwlink/?LinkID=91237
> > .... and save it to the root of your C:\ drive. After saving it to the root
> > of the C:\ drive, do the following:
> >
> > Close all Internet Explorer windows and other applications.
> >
> > Start button --> RUN and type in:
> > %SystemDrive%\windowsupdateagent30-x86.exe /WUFORCE
> > --> Click OK.
> >
> > (If asked, select "Run.) --> Click on NEXT --> Select "I agree" and click on
> > NEXT --> When it finishes installing, click on "Finish"...
> >
> > Reboot.
> >
> > Download/Install the latest Windows Installer:
> > http://www.microsoft.com/downloadS/d...displaylang=en
> >
> > Reboot.
> >
> > Log on as a user with administrative rights and open Internet Explorer and
> > visit http://windowsupdate.microsoft.com/ and select to do a CUSTOM scan...
> > (Every time you are about to click on something while at these web pages -
> > first press and hold down the CTRL key while you click on it. You can
> > release the CTRL key after clicking each time.)
> >
> > Once the scan is done, select just _ONE_ of the high priority updates
> > (deselect any others) and install it.
> >
> > Reboot again.
> >
> > If it did work - try the web page again - selecting no more than 3-5 at a
> > time.
> >
> > The Optional Software updates are generally safe - although I recommend
> > against the "Windows Search" one. I would completely avoid the Optional
> > Hardware updates.
> >
> > Come back - let us know if that worked.
> > .... Really - come back and let everyone know if that worked.
> >
> > --
> > Shenan Stanley
> > MS-MVP
> > --
> > How To Ask Questions The Smart Way
> > http://www.catb.org/~esr/faqs/smart-questions.html
> >
> >
> >

One thing I forgot to mention is that I've discovered that it is possible to
update Windows via the "help and Support" center since that link doesn't
appear to switch over to IE7.

"Brian" wrote:

> I'm experiencing the identical problem. I'm working on a machine with XP home
> and although it was infected, I'm pretty confidant that I've cleaned it out
> completely.
>
> I've followed your directions, but they've made no difference. Additionally,
> I've also run sfc but that made no difference either.
>
> The impression that I have is that when I click on the windows update link,
> it takes me to the right place, but the microsoft website apparently thinks
> I'm on a vista machine and redirects me to the vista update address. Is this
> possible? If so, what would I need to change so that my system is correctly
> identified as an xp machine by the update site? Thanks in advance.
>
> "Shenan Stanley" wrote:
>
> > Debbie Graham wrote:
> > > Okay never mind, I don't how much more I can tell you NO MATTER
> > > what link or
> > > what I click on I get this. I'm using Windows XP not Vista
> > > Use your Start menu to check for updates
> > >
> > > Windows Update is now included in Control Panel. In the future, to
> > > check for updates (or if this webpage doesn’t open Windows Update
> > > automatically):
> > > Click the Start button, click All Programs, and then click Windows
> > > Update.
> >
> > Barring the pictures you decided to attach showing a Vista-like environment
> > and going by the fact you say you have Windows XP... (Still wondering why
> > you would sent those screenshots anyway - much less them looking like
> > vista..)
> >
> > Go through this - clean up and see if things get better for you...
> > (It may seem like a lot - but if your computer looks like Vista, yet is not
> > Vista - who knows what all has been done to it?)
> >
> > Check what version of Internet Explorer you have:
> > Open Internet Explorer.
> > With Internet Explorer the applicatin 'in focus', hold down the ALT key
> > and press first the "H" followed by the "A" (keeping the ALT key
> > depressed, but letting up on the "H" before pressing the "A".)
> > This should bring up the "About Internet Explorer" screen - where you
> > can get the exact version. Take note (verbatim) of what you see and
> > post it here.
> >
> > Download, install, run, update and perform a full scan (separately) with the
> > following two applications (freeware versions are the ones to use for this):
> >
> > SuperAntiSpyware
> > http://www.superantispyware.com/
> >
> > MalwareBytes
> > http://www.malwarebytes.com/
> >
> > After performing a full scan with one and then the other and removing
> > whatever they both find completely, you may uninstall these products,
> > if you wish.
> >
> > Reboot.
> >
> > Start button --> RUN and type in:
> > %SystemRoot%\system32\net stop wuauserv
> > --> Click OK.
> >
> > Start button --> RUN and type in:
> > %SystemRoot%\system32\regsvr32 %SystemRoot%\system32\wups2.dll
> > --> Click OK.
> >
> > Start button --> RUN and type in:
> > %SystemRoot%\system32\net start wuauserv
> > --> Click OK.
> >
> > Download the latest version of the Windows Update agent from here (x86):
> > http://go.microsoft.com/fwlink/?LinkID=91237
> > .... and save it to the root of your C:\ drive. After saving it to the root
> > of the C:\ drive, do the following:
> >
> > Close all Internet Explorer windows and other applications.
> >
> > Start button --> RUN and type in:
> > %SystemDrive%\windowsupdateagent30-x86.exe /WUFORCE
> > --> Click OK.
> >
> > (If asked, select "Run.) --> Click on NEXT --> Select "I agree" and click on
> > NEXT --> When it finishes installing, click on "Finish"...
> >
> > Reboot.
> >
> > Download/Install the latest Windows Installer:
> > http://www.microsoft.com/downloadS/d...displaylang=en
> >
> > Reboot.
> >
> > Log on as a user with administrative rights and open Internet Explorer and
> > visit http://windowsupdate.microsoft.com/ and select to do a CUSTOM scan...
> > (Every time you are about to click on something while at these web pages -
> > first press and hold down the CTRL key while you click on it. You can
> > release the CTRL key after clicking each time.)
> >
> > Once the scan is done, select just _ONE_ of the high priority updates
> > (deselect any others) and install it.
> >
> > Reboot again.
> >
> > If it did work - try the web page again - selecting no more than 3-5 at a
> > time.
> >
> > The Optional Software updates are generally safe - although I recommend
> > against the "Windows Search" one. I would completely avoid the Optional
> > Hardware updates.
> >
> > Come back - let us know if that worked.
> > .... Really - come back and let everyone know if that worked.
> >
> > --
> > Shenan Stanley
> > MS-MVP
> > --
> > How To Ask Questions The Smart Way
> > http://www.catb.org/~esr/faqs/smart-questions.html
> >
> >
> >

I forgot to mention that Windows Update apparently works from within the
Help and Support Center since that doesn't launch IE7 to run the updates.

"Brian" wrote:

> I'm experiencing the identical problem. I'm working on a machine with XP home
> and although it was infected, I'm pretty confidant that I've cleaned it out
> completely.
>
> I've followed your directions, but they've made no difference. Additionally,
> I've also run sfc but that made no difference either.
>
> The impression that I have is that when I click on the windows update link,
> it takes me to the right place, but the microsoft website apparently thinks
> I'm on a vista machine and redirects me to the vista update address. Is this
> possible? If so, what would I need to change so that my system is correctly
> identified as an xp machine by the update site? Thanks in advance.
>
> "Shenan Stanley" wrote:
>
> > Debbie Graham wrote:
> > > Okay never mind, I don't how much more I can tell you NO MATTER
> > > what link or
> > > what I click on I get this. I'm using Windows XP not Vista
> > > Use your Start menu to check for updates
> > >
> > > Windows Update is now included in Control Panel. In the future, to
> > > check for updates (or if this webpage doesn’t open Windows Update
> > > automatically):
> > > Click the Start button, click All Programs, and then click Windows
> > > Update.
> >
> > Barring the pictures you decided to attach showing a Vista-like environment
> > and going by the fact you say you have Windows XP... (Still wondering why
> > you would sent those screenshots anyway - much less them looking like
> > vista..)
> >
> > Go through this - clean up and see if things get better for you...
> > (It may seem like a lot - but if your computer looks like Vista, yet is not
> > Vista - who knows what all has been done to it?)
> >
> > Check what version of Internet Explorer you have:
> > Open Internet Explorer.
> > With Internet Explorer the applicatin 'in focus', hold down the ALT key
> > and press first the "H" followed by the "A" (keeping the ALT key
> > depressed, but letting up on the "H" before pressing the "A".)
> > This should bring up the "About Internet Explorer" screen - where you
> > can get the exact version. Take note (verbatim) of what you see and
> > post it here.
> >
> > Download, install, run, update and perform a full scan (separately) with the
> > following two applications (freeware versions are the ones to use for this):
> >
> > SuperAntiSpyware
> > http://www.superantispyware.com/
> >
> > MalwareBytes
> > http://www.malwarebytes.com/
> >
> > After performing a full scan with one and then the other and removing
> > whatever they both find completely, you may uninstall these products,
> > if you wish.
> >
> > Reboot.
> >
> > Start button --> RUN and type in:
> > %SystemRoot%\system32\net stop wuauserv
> > --> Click OK.
> >
> > Start button --> RUN and type in:
> > %SystemRoot%\system32\regsvr32 %SystemRoot%\system32\wups2.dll
> > --> Click OK.
> >
> > Start button --> RUN and type in:
> > %SystemRoot%\system32\net start wuauserv
> > --> Click OK.
> >
> > Download the latest version of the Windows Update agent from here (x86):
> > http://go.microsoft.com/fwlink/?LinkID=91237
> > .... and save it to the root of your C:\ drive. After saving it to the root
> > of the C:\ drive, do the following:
> >
> > Close all Internet Explorer windows and other applications.
> >
> > Start button --> RUN and type in:
> > %SystemDrive%\windowsupdateagent30-x86.exe /WUFORCE
> > --> Click OK.
> >
> > (If asked, select "Run.) --> Click on NEXT --> Select "I agree" and click on
> > NEXT --> When it finishes installing, click on "Finish"...
> >
> > Reboot.
> >
> > Download/Install the latest Windows Installer:
> > http://www.microsoft.com/downloadS/d...displaylang=en
> >
> > Reboot.
> >
> > Log on as a user with administrative rights and open Internet Explorer and
> > visit http://windowsupdate.microsoft.com/ and select to do a CUSTOM scan...
> > (Every time you are about to click on something while at these web pages -
> > first press and hold down the CTRL key while you click on it. You can
> > release the CTRL key after clicking each time.)
> >
> > Once the scan is done, select just _ONE_ of the high priority updates
> > (deselect any others) and install it.
> >
> > Reboot again.
> >
> > If it did work - try the web page again - selecting no more than 3-5 at a
> > time.
> >
> > The Optional Software updates are generally safe - although I recommend
> > against the "Windows Search" one. I would completely avoid the Optional
> > Hardware updates.
> >
> > Come back - let us know if that worked.
> > .... Really - come back and let everyone know if that worked.
> >
> > --
> > Shenan Stanley
> > MS-MVP
> > --
> > How To Ask Questions The Smart Way
> > http://www.catb.org/~esr/faqs/smart-questions.html
> >
> >
> >