Re: WMP 11 with Windows XP crashes when I connect my mp3 player

Follow these steps:
http://support.microsoft.com/kb/891664/en-us

--
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See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--
"tnemelc23" <> wrote in message
news:...
>
> Hi. It's my Sony walkman. It has been working properly until today when
> I plugged it in it crashes.
>
> Error signature:
>
> AppName: wmplayer.exe
> ModVer: 11.0.6000.6324
> AppVer: 11.0.5721.5145
> Offset: 00106c3d
> ModName: indiv02.key
>
>
> I've actually read this thread
> http://forums.techarena.in/media-player/1101559.htm and I've followed
> the instruction till the deleting DRM part. There was the default REG_SZ
> thing that I could not delete and when I went on this link
> http://go.microsoft.com/FWLink?LinkID=34506 IE crashed too. I also tried
> deleting it with my player plugged in but the problem is still there.
> I've tried updating the firmware of the player but it doesn't do any
> help. Can someone please help me??
>
>
> --
> tnemelc23
> ------------------------------------------------------------------------
> tnemelc23's Profile: http://forums.techarena.in/members/96254.htm
> View this thread: http://forums.techarena.in/media-player/1173562.htm
>
> http://forums.techarena.in
>

You cannot delete it from the registry - that only identifies *where to find
8t>

indiv02.key is on your system - find that file and you should be fine. You
*cannot* go online with IE to try to fix this. You *have* to do this locally
by resetting those files. I believe the article I linked to lists the
default location they can be found in.

--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--
"tnemelc23" <> wrote in message
news:...
>
> Thanks for your reply. I have tried the instructions on that, but I have
> come across some problems when I came to this step:
>
> Reset Windows Media DRM by deleting all the files in the Windows Media
> DRM folder. Note that the Windows Media DRM folder is a hidden system
> folder. To view hidden files and folders, follow these steps:
> Click Start, and then click My Computer.
> On the Tools menu, click Folder Options, and then click the View tab.
> Click Show hidden files and folders, and then click to clear the Hide
> protected operating system files check box.
>
> I could not delete the files in Windows Explorer cos the files wouldn't
> show even when I've unchecked hide protected files. Then I went to the
> registry to delete them, but there's the REG_SZ inside which could not
> be deleted. I thought it was OK to keep it there, but when I go to the
> website Microsft provides to install latest DRM components
> (http://go.microsoft.com/FWLink?LinkID=34506), IE crashed. I think I did
> not miss any steps in the instructions on the website you gave me, but I
> don't get it why I can't go on.. Please help!!
> 'zachd [MSFT Wrote:
>> ;4395806']Follow these steps:
>> http://support.microsoft.com/kb/891664/en-us
>>
>> --
>> Speaking for myself only.
>> See http://zachd.com/pss/pss.html for some helpful WMP info.
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>> --
>> "tnemelc23" <> wrote in message
>> news:...
>> >
>> > Hi. It's my Sony walkman. It has been working properly until today
>> when
>> > I plugged it in it crashes.
>> >
>> > Error signature:
>> >
>> > AppName: wmplayer.exe
>> > ModVer: 11.0.6000.6324
>> > AppVer: 11.0.5721.5145
>> > Offset: 00106c3d
>> > ModName: indiv02.key
>> >
>> >
>> > I've actually read this thread
>> > http://forums.techarena.in/media-player/1101559.htm and I've
>> followed
>> > the instruction till the deleting DRM part. There was the default
>> REG_SZ
>> > thing that I could not delete and when I went on this link
>> > http://go.microsoft.com/FWLink?LinkID=34506 IE crashed too. I also
>> tried
>> > deleting it with my player plugged in but the problem is still
>> there.
>> > I've tried updating the firmware of the player but it doesn't do any
>> > help. Can someone please help me??
>> >
>> >
>> > --
>> > tnemelc23
>> >
>> ------------------------------------------------------------------------
>> > tnemelc23's Profile: http://forums.techarena.in/members/96254.htm
>> > View this thread:
>> http://forums.techarena.in/media-player/1173562.htm
>> >
>> > http://forums.techarena.in
>> >
>
>
> --
> tnemelc23
> ------------------------------------------------------------------------
> tnemelc23's Profile: http://forums.techarena.in/members/96254.htm
> View this thread: http://forums.techarena.in/media-player/1173562.htm
>
> http://forums.techarena.in
>

TechArena makes it harder to help people: since it didn't quote the previous
post, I have little idea what you're talking about.

What is the exact crash information?
http://zachd.com/pss/pss.html#indiv
should be about what you have to do anyways.

--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--
"Viper5030" <> wrote in message
news:...
>
> I'm having this exact problem too. Thanks for you help Zachd, but it
> isn't doing the trick so far. Indiv02.key is not found in my system
> when I do a search (including system files). There is nothing in my DRM
> folder to delete. Not sure where to go next. Please help.
>
> (keep in mind I have EXACT same problem as OP, including having
> recently upgraded my CPU)
>
>
> --
> Viper5030
> ------------------------------------------------------------------------
> Viper5030's Profile: http://forums.techarena.in/members/100188.htm
> View this thread: http://forums.techarena.in/media-player/1173562.htm
>
> http://forums.techarena.in
>

Wow, TechArena is a horrible site. It's excruciating to help you when you
use it.

Keep following the steps.

Find the file Indiv01_64.key on your system. That's the folder you were
supposed to reset when you followed the steps. =)

--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--
"Viper5030" <> wrote in message
news:...
>
> Well, running that command (%SystemRoot%\system32\unregmp2.exe
> /PerformIndiv) caused a crash as well. Here are the details of that
> crash:
>
> Problem signature:
> Problem Event Name: APPCRASH
> Application Name: unregmp2.exe
> Application Version: 11.0.6001.7000
> Application Timestamp: 47919dc7
> Fault Module Name: Indiv01_64.key
> Fault Module Version: 11.0.6000.6324
> Fault Module Timestamp: 47e4e6a6
> Exception Code: 40000015
> Exception Offset: 00000000001177fd
> OS Version: 6.0.6001.2.1.0.256.1
> Locale ID: 1033
> Additional Information 1: 7307
> Additional Information 2: 2cb415996374d7cf88b085c3c9633a81
> Additional Information 3: bec7
> Additional Information 4: 2f1de4fc6cb7c499d73896799852041b
>
> As you can tell, I'm running Vista x64.
>
> The problem started when I switched out my CPU so that I could use my
> computer while I sent my dual-core processor in for a warranty
> replacement. The CPU I'm using now is single-core.
>
> I know that usually switching between single and dual cores usually
> causes trouble for the OS, but it's my understanding that Vista is much
> more hardware independent than XP. I think it uses the same system
> files regardless of what your hardware is (unlike XP), but I could be
> wrong. Any thoughts?
>
>
> --
> Viper5030
> ------------------------------------------------------------------------
> Viper5030's Profile: http://forums.techarena.in/members/100188.htm
> View this thread: http://forums.techarena.in/media-player/1173562.htm
>
> http://forums.techarena.in
>

This has to be the most challenging problem to find resolution to especially
with many people having the same issue. I am in teh same boat as tnemelc23
and Viper5030. I upgraded my CPU, too. I am running Vista 32.

I have followed the instructions via this thread
http://forums.techarena.in/media-player/1101559.htm. Although there were no
files in my DRM, I did rename it. But when I went try to go to the link
http://go.microsoft.com/FWLink?LinkID=34506 IE crashed too.

After doing a detailed slow search for the file Indiv01.key (which was what
was indicated as crashing) - I noticed that the file was located in the
following directory:

c:\programdata\microsoft\windows\DRM - so I renamed it to DRMOLD

Previously I had found c:\programdata\microsoft\DRM and renamed it.

Now I can get to the
drmlicense.one.microsoft.com/indivsite/en/indivit.asp?force=1 url but the
"upgrade" is grayed out.
any suggestions on how to complete the steps?






"zachd [MSFT]" wrote:

>
> Wow, TechArena is a horrible site. It's excruciating to help you when you
> use it.
>
> Keep following the steps.
>
> Find the file Indiv01_64.key on your system. That's the folder you were
> supposed to reset when you followed the steps. =)
>
> --
> Speaking for myself only.
> See http://zachd.com/pss/pss.html for some helpful WMP info.
> This posting is provided "AS IS" with no warranties, and confers no rights.
> --
> "Viper5030" <> wrote in message
> news:...
> >
> > Well, running that command (%SystemRoot%\system32\unregmp2.exe
> > /PerformIndiv) caused a crash as well. Here are the details of that
> > crash:
> >
> > Problem signature:
> > Problem Event Name: APPCRASH
> > Application Name: unregmp2.exe
> > Application Version: 11.0.6001.7000
> > Application Timestamp: 47919dc7
> > Fault Module Name: Indiv01_64.key
> > Fault Module Version: 11.0.6000.6324
> > Fault Module Timestamp: 47e4e6a6
> > Exception Code: 40000015
> > Exception Offset: 00000000001177fd
> > OS Version: 6.0.6001.2.1.0.256.1
> > Locale ID: 1033
> > Additional Information 1: 7307
> > Additional Information 2: 2cb415996374d7cf88b085c3c9633a81
> > Additional Information 3: bec7
> > Additional Information 4: 2f1de4fc6cb7c499d73896799852041b
> >
> > As you can tell, I'm running Vista x64.
> >
> > The problem started when I switched out my CPU so that I could use my
> > computer while I sent my dual-core processor in for a warranty
> > replacement. The CPU I'm using now is single-core.
> >
> > I know that usually switching between single and dual cores usually
> > causes trouble for the OS, but it's my understanding that Vista is much
> > more hardware independent than XP. I think it uses the same system
> > files regardless of what your hardware is (unlike XP), but I could be
> > wrong. Any thoughts?
> >
> >
> > --
> > Viper5030
> > ------------------------------------------------------------------------
> > Viper5030's Profile: http://forums.techarena.in/members/100188.htm
> > View this thread: http://forums.techarena.in/media-player/1173562.htm
> >
> > http://forums.techarena.in
> >
>
>
>

RESOLVED:

I had to reboot and go back to the link for the "Upgrade" to be available.
At which point it indicated I needed an update to windows media player that I
installed. Now WMP on my Vista machine plays again.

Recap of the steps I performed:
1. Followed steps posted at
http://support.microsoft.com/kb/891664/en-us

....Take note that you have to rename the directory
c:\programdata\microsoft\windows\DRM

2. Rebooted the computer

3. Then go to link http://go.microsoft.com/FWLink?LinkID=34506
4. Select Upgrade and follow instructions.


The key steps (getting to the right DRM directory as there are several on
the computer) and rebooting before doing the "update' of DRM.

I hope this helps onthers who have been as frustrated as I have been with
finding the right steps to do.

"burkhome" wrote:

> This has to be the most challenging problem to find resolution to especially
> with many people having the same issue. I am in teh same boat as tnemelc23
> and Viper5030. I upgraded my CPU, too. I am running Vista 32.
>
> I have followed the instructions via this thread
> http://forums.techarena.in/media-player/1101559.htm. Although there were no
> files in my DRM, I did rename it. But when I went try to go to the link
> http://go.microsoft.com/FWLink?LinkID=34506 IE crashed too.
>
> After doing a detailed slow search for the file Indiv01.key (which was what
> was indicated as crashing) - I noticed that the file was located in the
> following directory:
>
> c:\programdata\microsoft\windows\DRM - so I renamed it to DRMOLD
>
> Previously I had found c:\programdata\microsoft\DRM and renamed it.
>
> Now I can get to the
> drmlicense.one.microsoft.com/indivsite/en/indivit.asp?force=1 url but the
> "upgrade" is grayed out.
> any suggestions on how to complete the steps?
>
>
>
>
>
>
> "zachd [MSFT]" wrote:
>
> >
> > Wow, TechArena is a horrible site. It's excruciating to help you when you
> > use it.
> >
> > Keep following the steps.
> >
> > Find the file Indiv01_64.key on your system. That's the folder you were
> > supposed to reset when you followed the steps. =)
> >
> > --
> > Speaking for myself only.
> > See http://zachd.com/pss/pss.html for some helpful WMP info.
> > This posting is provided "AS IS" with no warranties, and confers no rights.
> > --
> > "Viper5030" <> wrote in message
> > news:...
> > >
> > > Well, running that command (%SystemRoot%\system32\unregmp2.exe
> > > /PerformIndiv) caused a crash as well. Here are the details of that
> > > crash:
> > >
> > > Problem signature:
> > > Problem Event Name: APPCRASH
> > > Application Name: unregmp2.exe
> > > Application Version: 11.0.6001.7000
> > > Application Timestamp: 47919dc7
> > > Fault Module Name: Indiv01_64.key
> > > Fault Module Version: 11.0.6000.6324
> > > Fault Module Timestamp: 47e4e6a6
> > > Exception Code: 40000015
> > > Exception Offset: 00000000001177fd
> > > OS Version: 6.0.6001.2.1.0.256.1
> > > Locale ID: 1033
> > > Additional Information 1: 7307
> > > Additional Information 2: 2cb415996374d7cf88b085c3c9633a81
> > > Additional Information 3: bec7
> > > Additional Information 4: 2f1de4fc6cb7c499d73896799852041b
> > >
> > > As you can tell, I'm running Vista x64.
> > >
> > > The problem started when I switched out my CPU so that I could use my
> > > computer while I sent my dual-core processor in for a warranty
> > > replacement. The CPU I'm using now is single-core.
> > >
> > > I know that usually switching between single and dual cores usually
> > > causes trouble for the OS, but it's my understanding that Vista is much
> > > more hardware independent than XP. I think it uses the same system
> > > files regardless of what your hardware is (unlike XP), but I could be
> > > wrong. Any thoughts?
> > >
> > >
> > > --
> > > Viper5030
> > > ------------------------------------------------------------------------
> > > Viper5030's Profile: http://forums.techarena.in/members/100188.htm
> > > View this thread: http://forums.techarena.in/media-player/1173562.htm
> > >
> > > http://forums.techarena.in
> > >
> >
> >
> >

What's the fault data for your crash?
http://zachd.com/pss/pss.html#bucket

--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--
"apoc_reg" <> wrote in message
news:...
>
> Hey Guys,
>
> Im really pleased to find this thread as at least i now know the sort
> of problem i have. Unfortuately not solved for me.
>
> I upgraded to Windows 7 x64 Ultimate at the same time as getting an i7
> processor so im unsure which caused the problem.
>
> WMP wont launch it crashes straigh away, sky player (which im guessing
> uses WMP) on Skysports does the same and the web page you link to to
> 'upgrade' DRM also crashes straight away.
>
> - With hidden files shown I have deleted ProgramData\Miscosoft\DRM and
> ProgramData\Microsoft\Windows\DRM (which wont seem to delete fully but
> is empty)
>
> - in regedit i navigated to the DRM folder and all thats in there is
> one entry with these details. Name: Default, Type: REG_SZ, Data: blank
>
> -Tried using program add/remove to uninstall media player then
> reinstall but no effect
>
> After all this i still get instant crashes with WMP.
>
> Any clues?
>
> Thanks guys im really lost on this one!!
>
>
> --
> apoc_reg
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