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RE: XP update loses sound card

 
 
Stuart Rowley
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Posts: n/a

 
      05-01-2007
Man, i have been down exactly the same path as yourself and have now had
about 8 sleepless nights trying to solve this issue. Mine is even simpler, i
just have a pair of Altec Lansing 120i speakers which have no software, they
just use the speaker output jack. My sound completely disappeared following
an automatic update. Its getting the same message every time i try and
re-install software, "microsoft kernel system audio device - has not passed
windows logo testing to verity its compatibility with windows xp" Up until
recently everything was ok, now it is all dead, despite paying money for a
'driver detective' which was a complete waste of time. If anybody has any
solution i would dearly love to hear of it. Thanks guys.
--
Stuart


"jgreg" wrote:

> This is a much addressed topic and I have tried everything I can find and
> cannot get XP update to work with my sound card. To add to my annoyance, xp
> does not work with my newer video card for microsoft games like Age of
> Empies. I have read that the XP update is incompatible with my soundcard, but
> I refuse to believe that there is not some advanced fix for this.
>
> I have a Tecra 9100 notebook with an integrated Yamaha AC-XG soundcard.
> It came with a pre-service pack version of Windows.
> Before updating, windows automatically installed an Intel 82801 CA/CAM AC'97
> driver and the sound worked fine. After updating, my sound card can not be
> found. The soundcard is installed but XP says it is not. No conflicts, just
> not installed. No drivers to rollback. Restoring to an earlier point does not
> work. Volume and sound control is greyed out. Adding a new device finds
> nothing. Selecting a standard device from the hardware list does not work.
> Belarc Advisor finds nothing. My System Info finds nothing. My windows audio
> in computer management is set to automatic. My sound is up. I have all the
> newest and older drivers and tried them, but drivers will not work if XP does
> not recognize the hardware.
>
> I remember reading somewhere that XP does something kernel-wise that keeps
> the hardware from being detected.
>
> Is there any new advice out there? Help is much appreciated.
> Thanks.
>
>
>
>
> --
> toshiba tecra9100 notebook
> 1.80 gigahertz Intel Mobile Pentium 4M
> 512 kilobyte secondary memory cache
> S3 Graphics SuperSavage/IXC 1179
> AND A LOST Yamaha AC-XG

 
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realcestmoi
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Posts: n/a

 
      05-01-2007
Hi there,

Never take drivers from windows update unless you like failing hardware.

If REALLY needed that is ONLY when your hardware does not funtion well take
the drivers from the manufacturers website.

In this case you can try to boot in safe mode and use system restore to a
restore point where the problem did not occur yet.

Or try rolling back on the driver in device manager.

Read the motherbord manual to see which sound card is used to determine the
driver if needed, normally you should have a cd rom on which the drivers for
the mainboard are to be found. If no manual was given with your pc go to the
website of the PC manufacturer.

Good luck and best regards,
Michel Denie


"Stuart Rowley" <> wrote in message
news:AA1AFCF5-CBBA-424D-9D2D-...
> Man, i have been down exactly the same path as yourself and have now had
> about 8 sleepless nights trying to solve this issue. Mine is even
> simpler, i
> just have a pair of Altec Lansing 120i speakers which have no software,
> they
> just use the speaker output jack. My sound completely disappeared
> following
> an automatic update. Its getting the same message every time i try and
> re-install software, "microsoft kernel system audio device - has not
> passed
> windows logo testing to verity its compatibility with windows xp" Up
> until
> recently everything was ok, now it is all dead, despite paying money for a
> 'driver detective' which was a complete waste of time. If anybody has any
> solution i would dearly love to hear of it. Thanks guys.
> --
> Stuart
>
>
> "jgreg" wrote:
>
>> This is a much addressed topic and I have tried everything I can find and
>> cannot get XP update to work with my sound card. To add to my annoyance,
>> xp
>> does not work with my newer video card for microsoft games like Age of
>> Empies. I have read that the XP update is incompatible with my soundcard,
>> but
>> I refuse to believe that there is not some advanced fix for this.
>>
>> I have a Tecra 9100 notebook with an integrated Yamaha AC-XG soundcard.
>> It came with a pre-service pack version of Windows.
>> Before updating, windows automatically installed an Intel 82801 CA/CAM
>> AC'97
>> driver and the sound worked fine. After updating, my sound card can not
>> be
>> found. The soundcard is installed but XP says it is not. No conflicts,
>> just
>> not installed. No drivers to rollback. Restoring to an earlier point does
>> not
>> work. Volume and sound control is greyed out. Adding a new device finds
>> nothing. Selecting a standard device from the hardware list does not
>> work.
>> Belarc Advisor finds nothing. My System Info finds nothing. My windows
>> audio
>> in computer management is set to automatic. My sound is up. I have all
>> the
>> newest and older drivers and tried them, but drivers will not work if XP
>> does
>> not recognize the hardware.
>>
>> I remember reading somewhere that XP does something kernel-wise that
>> keeps
>> the hardware from being detected.
>>
>> Is there any new advice out there? Help is much appreciated.
>> Thanks.
>>
>>
>>
>>
>> --
>> toshiba tecra9100 notebook
>> 1.80 gigahertz Intel Mobile Pentium 4M
>> 512 kilobyte secondary memory cache
>> S3 Graphics SuperSavage/IXC 1179
>> AND A LOST Yamaha AC-XG



 
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Stuart Rowley
Guest
Posts: n/a

 
      05-01-2007
Wow, thanks for the prompt response Michel, i expected to wait at least a
week. I will take your advice and find out the sound card and look for a
driver. I tried rolling back the driver in device manager but this wasn't
possible. Not sure which sound card it was, i have a number of cd's lying
around, guess i can play with them as well.

Thanks again.
--
Stuart


"realcestmoi" wrote:

> Hi there,
>
> Never take drivers from windows update unless you like failing hardware.
>
> If REALLY needed that is ONLY when your hardware does not funtion well take
> the drivers from the manufacturers website.
>
> In this case you can try to boot in safe mode and use system restore to a
> restore point where the problem did not occur yet.
>
> Or try rolling back on the driver in device manager.
>
> Read the motherbord manual to see which sound card is used to determine the
> driver if needed, normally you should have a cd rom on which the drivers for
> the mainboard are to be found. If no manual was given with your pc go to the
> website of the PC manufacturer.
>
> Good luck and best regards,
> Michel Denie
>
>
> "Stuart Rowley" <> wrote in message
> news:AA1AFCF5-CBBA-424D-9D2D-...
> > Man, i have been down exactly the same path as yourself and have now had
> > about 8 sleepless nights trying to solve this issue. Mine is even
> > simpler, i
> > just have a pair of Altec Lansing 120i speakers which have no software,
> > they
> > just use the speaker output jack. My sound completely disappeared
> > following
> > an automatic update. Its getting the same message every time i try and
> > re-install software, "microsoft kernel system audio device - has not
> > passed
> > windows logo testing to verity its compatibility with windows xp" Up
> > until
> > recently everything was ok, now it is all dead, despite paying money for a
> > 'driver detective' which was a complete waste of time. If anybody has any
> > solution i would dearly love to hear of it. Thanks guys.
> > --
> > Stuart
> >
> >
> > "jgreg" wrote:
> >
> >> This is a much addressed topic and I have tried everything I can find and
> >> cannot get XP update to work with my sound card. To add to my annoyance,
> >> xp
> >> does not work with my newer video card for microsoft games like Age of
> >> Empies. I have read that the XP update is incompatible with my soundcard,
> >> but
> >> I refuse to believe that there is not some advanced fix for this.
> >>
> >> I have a Tecra 9100 notebook with an integrated Yamaha AC-XG soundcard.
> >> It came with a pre-service pack version of Windows.
> >> Before updating, windows automatically installed an Intel 82801 CA/CAM
> >> AC'97
> >> driver and the sound worked fine. After updating, my sound card can not
> >> be
> >> found. The soundcard is installed but XP says it is not. No conflicts,
> >> just
> >> not installed. No drivers to rollback. Restoring to an earlier point does
> >> not
> >> work. Volume and sound control is greyed out. Adding a new device finds
> >> nothing. Selecting a standard device from the hardware list does not
> >> work.
> >> Belarc Advisor finds nothing. My System Info finds nothing. My windows
> >> audio
> >> in computer management is set to automatic. My sound is up. I have all
> >> the
> >> newest and older drivers and tried them, but drivers will not work if XP
> >> does
> >> not recognize the hardware.
> >>
> >> I remember reading somewhere that XP does something kernel-wise that
> >> keeps
> >> the hardware from being detected.
> >>
> >> Is there any new advice out there? Help is much appreciated.
> >> Thanks.
> >>
> >>
> >>
> >>
> >> --
> >> toshiba tecra9100 notebook
> >> 1.80 gigahertz Intel Mobile Pentium 4M
> >> 512 kilobyte secondary memory cache
> >> S3 Graphics SuperSavage/IXC 1179
> >> AND A LOST Yamaha AC-XG

>
>
>

 
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