Reboot hangs after auto update

If Windows has an auto update during the night which I have the auto update
set at,the next morning I get the "Windows Shutting Down" screen just
hanging.I have to turn the power off to get rid of it.The updates do go
through though,except the Office 2003 updates which I still can't resolve.

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I have a desktop that hangs after installing KB956841 or KB956803. The other
desktop is fine. Are you running XP media edition by any chance?


"blueoyster" wrote:

> If Windows has an auto update during the night which I have the auto update
> set at,the next morning I get the "Windows Shutting Down" screen just
> hanging.I have to turn the power off to get rid of it.The updates do go
> through though,except the Office 2003 updates which I still can't resolve.

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"blueoyster" wrote:

> If Windows has an auto update during the night which I have the auto update
> set at,the next morning I get the "Windows Shutting Down" screen just
> hanging.I have to turn the power off to get rid of it.The updates do go
> through though,except the Office 2003 updates which I still can't resolve.

"Mario" wrote:

> I have a desktop that hangs after installing KB956841 or KB956803. The other
> desktop is fine. Are you running XP media edition by any chance?
>
>
> "blueoyster" wrote:
>
> > If Windows has an auto update during the night which I have the auto update
> > set at,the next morning I get the "Windows Shutting Down" screen just
> > hanging.I have to turn the power off to get rid of it.The updates do go
> > through though,except the Office 2003 updates which I still can't resolve.
I'm not running the Media Edition.XP3 Pro

Take off, spammer.

MowGreen [MVP 2003-2009]
===============
*-343-* FDNY
Never Forgotten
===============


wrote:

<spam snipped>
>
> "blueoyster" wrote:
>
>
>>If Windows has an auto update during the night which I have the auto update
>>set at,the next morning I get the "Windows Shutting Down" screen just
>>hanging.I have to turn the power off to get rid of it.The updates do go
>>through though,except the Office 2003 updates which I still can't resolve.

Is Zone Alarm installed ? If not, look to the installed
antivirus/security suite as being the cause for the hanging reboot.

From both KB954861 and KB956803:
http://support.microsoft.com/kb/954861
http://support.microsoft.com/kb/956803

> How to obtain help and support for this security update
> For home users, no-charge support is available by calling 1-866-PCSAFETY in the United States and
> Canada or by contacting your local Microsoft subsidiary. For more information about how to contact
> your local Microsoft subsidiary for support issues with security updates, visit the Microsoft
> International Support Web site:
> http://support.microsoft.com/common/....aspx?rdpath=4
> North American customers can also obtain instant access to unlimited no-charge e-mail support or to
> unlimited individual chat support by visiting the following Microsoft Web site:
> http://support.microsoft.com/oas/def...spx?&prid=7552


MowGreen [MVP 2003-2009]
===============
*-343-* FDNY
Never Forgotten
===============



blueoyster wrote:

>
> "Mario" wrote:
>
>
>>I have a desktop that hangs after installing KB956841 or KB956803. The other
>>desktop is fine. Are you running XP media edition by any chance?
>>
>>
>>"blueoyster" wrote:
>>
>>
>>>If Windows has an auto update during the night which I have the auto update
>>>set at,the next morning I get the "Windows Shutting Down" screen just
>>>hanging.I have to turn the power off to get rid of it.The updates do go
>>>through though,except the Office 2003 updates which I still can't resolve.
>
> I'm not running the Media Edition.XP3 Pro

"MowGreen [MVP]" wrote:

> Is Zone Alarm installed ? If not, look to the installed
> antivirus/security suite as being the cause for the hanging reboot.
>
> From both KB954861 and KB956803:
> http://support.microsoft.com/kb/954861
> http://support.microsoft.com/kb/956803
>
> > How to obtain help and support for this security update
> > For home users, no-charge support is available by calling 1-866-PCSAFETY in the United States and
> > Canada or by contacting your local Microsoft subsidiary. For more information about how to contact
> > your local Microsoft subsidiary for support issues with security updates, visit the Microsoft
> > International Support Web site:
> > http://support.microsoft.com/common/....aspx?rdpath=4
> > North American customers can also obtain instant access to unlimited no-charge e-mail support or to
> > unlimited individual chat support by visiting the following Microsoft Web site:
> > http://support.microsoft.com/oas/def...spx?&prid=7552
>
>
> MowGreen [MVP 2003-2009]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
>
> blueoyster wrote:
>
> >
> > "Mario" wrote:
> >
> >
> >>I have a desktop that hangs after installing KB956841 or KB956803. The other
> >>desktop is fine. Are you running XP media edition by any chance?
> >>
> >>
> >>"blueoyster" wrote:
> >>
> >>
> >>>If Windows has an auto update during the night which I have the auto update
> >>>set at,the next morning I get the "Windows Shutting Down" screen just
> >>>hanging.I have to turn the power off to get rid of it.The updates do go
> >>>through though,except the Office 2003 updates which I still can't resolve.
> >
> > I'm not running the Media Edition.XP3 Pro
> I'm not running Zone Alarm,but what setting would I change to prevent the reboot hangups?Since there is a spammer in this thread I don't want to mention which anti-virus I use for security reasons.
Thanks, MowGreen for your response.

To prevent the hangup at shutdown, stop the Automatic Update service first.
Click Start > Run > type in or copy & paste the below into the Open: line

net stop wuauserv
Click OK or press Enter

How to troubleshoot an update installation by using log files in Office 2003
http://support.microsoft.com/kb/884290

The two main causes for Office update installation issues are
the Microsoft Office Source Engine (Ose.exe) is disabled or corrupted
or, the Local Installation Source has changed:

You receive an "Error 80070643" error message when you try to update
Office 2003 by using Software Update Services
http://support.microsoft.com/kb/903772

Office updates are not successfully installed if you deploy updates by
using Windows Server Update Services or the Microsoft Update Web site
after the path of the local installation source changes
http://support.microsoft.com/kb/903776

REMEMBER, you can contact MS for no-charge support in getting the
security updates for Office installed. See my previous post for the info
on that, blueoyster.


MowGreen [MVP 2003-2009]
===============
*-343-* FDNY
Never Forgotten
===============



blueoyster wrote:

>
> "MowGreen [MVP]" wrote:
>
>
>>Is Zone Alarm installed ? If not, look to the installed
>>antivirus/security suite as being the cause for the hanging reboot.
>>
>> From both KB954861 and KB956803:
>>http://support.microsoft.com/kb/954861
>>http://support.microsoft.com/kb/956803
>>
>>
>>>How to obtain help and support for this security update
>>>For home users, no-charge support is available by calling 1-866-PCSAFETY in the United States and
>>>Canada or by contacting your local Microsoft subsidiary. For more information about how to contact
>>>your local Microsoft subsidiary for support issues with security updates, visit the Microsoft
>>>International Support Web site:
>>>http://support.microsoft.com/common/....aspx?rdpath=4
>>>North American customers can also obtain instant access to unlimited no-charge e-mail support or to
>>>unlimited individual chat support by visiting the following Microsoft Web site:
>>>http://support.microsoft.com/oas/def...spx?&prid=7552
>>
>>
>>MowGreen [MVP 2003-2009]
>>===============
>> *-343-* FDNY
>>Never Forgotten
>>===============
>>
>>
>>
>>blueoyster wrote:
>>
>>
>>>"Mario" wrote:
>>>
>>>
>>>
>>>>I have a desktop that hangs after installing KB956841 or KB956803. The other
>>>>desktop is fine. Are you running XP media edition by any chance?
>>>>
>>>>
>>>>"blueoyster" wrote:
>>>>
>>>>
>>>>
>>>>>If Windows has an auto update during the night which I have the auto update
>>>>>set at,the next morning I get the "Windows Shutting Down" screen just
>>>>>hanging.I have to turn the power off to get rid of it.The updates do go
>>>>>through though,except the Office 2003 updates which I still can't resolve.
>>>
>>>I'm not running the Media Edition.XP3 Pro
>>
>>I'm not running Zone Alarm,but what setting would I change to prevent the reboot hangups?Since there is a spammer in this thread I don't want to mention which anti-virus I use for security reasons.
>
> Thanks, MowGreen for your response.