Um, I have some 85 patches that I'm supposed to uninstall while rebooting in
between? There has to be an easier way...
I went back into Event Viewer and found this error message just after a
reboot:
The Portable Media Serial Number Service service failed to start due to the
following error:
The executable program that this service is configured to run in does not
implement the service.
If I can find what program is supposed to run that service and have it run
manually, that might work.
There's another error appearing at boot in Event Viewer:
The Application Management service terminated with the following error:
The specified module could not be found.
Not certain if that has anything to do with the other driver not being loaded.
As far as getting help from Creative Labs, not going to happen; The Zen is
out of warranty.
"Shenan Stanley" wrote:
> Wm. R. Taylor wrote:
> > It seems a recent update patch is now interfering with the
> > connection to my Creative Zen player. When I connect it, the
> > system gets caught in a loop of installing the drivers, failing,
> > and retrying the install. Here's what the loop looks like in Event
> > Viewer/System:
> >
> > Type Date Time Source Category Event User Computer
> > Information 1/8/2008 8:19:00 PM WPDClassInstaller (48) 25089 N/A
> > WILLIAM Information 1/8/2008 8:19:00 PM WPDClassInstaller (16)
> > 24576 N/A WILLIAM Error 1/8/2008 8:19:00 PM WPDMTPDriver (16) 15300
> > N/A WILLIAM
> > Information 1/8/2008 8:18:54 PM WPDClassInstaller (48) 25089 N/A
> > WILLIAM Information 1/8/2008 8:18:54 PM WPDClassInstaller (16)
> > 24576 N/A WILLIAM Error 1/8/2008 8:18:54 PM WPDMTPDriver (16) 15300
> > N/A WILLIAM
> > Information 1/8/2008 8:18:47 PM WPDClassInstaller (48) 25089 N/A
> > WILLIAM Information 1/8/2008 8:18:47 PM WPDClassInstaller (16)
> > 24576 N/A WILLIAM Error 1/8/2008 8:18:47 PM WPDMTPDriver (16) 15300
> > N/A WILLIAM
> > Information 1/8/2008 8:18:39 PM WPDClassInstaller (48) 25089 N/A
> > WILLIAM Information 1/8/2008 8:18:39 PM WPDClassInstaller (16)
> > 24576 N/A WILLIAM Error 1/8/2008 8:18:39 PM WPDMTPDriver (16) 15300
> > N/A WILLIAM
> > Information 1/8/2008 8:18:31 PM WPDClassInstaller (48) 25089 N/A
> > WILLIAM Information 1/8/2008 8:18:31 PM WPDClassInstaller (16)
> > 24576 N/A WILLIAM
> >
> > Yesterday, I did a repair install of XP. The connection worked up
> > to when I did the updating. Since then, the looping problem came
> > back. That means one of the updates is causing the problem.
> > Specifically, it's keeping the OS from starting the driver
> > (\WINDOWS\system32\drivers\umdf\wpdmtpdr.dll) to connect to the Zen
> > player.
> >
> > Is there a way to manually force the driver to start, or to find
> > and remove the offending patch?
>
> Control Panel --> Add or Remove Software
> "Show Updates" checkbox marked.
>
> Uninstall the latest patches. One at a time. Reboot between. When it
> works - you have found the offending patch.
>
> Your best alternative, however - is to get support for the product having
> trouble from the manufacturer.
>
> --
> Shenan Stanley
> MS-MVP
> --
> How To Ask Questions The Smart Way
> http://www.catb.org/~esr/faqs/smart-questions.html
>
>
>
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