How to troubleshoot Windows Update, Microsoft Update, and Windows Server
Update Services installation issues:
http://support.microsoft.com/?kbid=906602
1. See the "Need more help? Tell us what problem you are having" section of
http://support.microsoft.com/?scid=ph;en-us;6527
2. You cannot install some updates or programs
http://support.microsoft.com/default...b;en-us;822798
3a. Check Windowsupdate.log (%windir%\Windowsupdate.log) for errors
associated with the download/install.
How to read the Windowsupdate.log file:
http://support.microsoft.com/?kbid=902093
3b. Compare errors to those listed here:
http://inetexplorer.mvps.org/archive...date_codes.htm and/or go to
http://windowsupdate.microsoft.com > click on Help and Support link in left
pane > Solve problems on your own.
4. Windows Update Checklist:
http://www3.telus.net/dandemar/updtcl.htm
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP, DTS-L.org
LacrosseRookie wrote:
> When I turn on my computer, I get a message saying:
> Automatic Updates has encountered a problem and needs to close. We are
> sorry for the inconvenience.
>
> and when I look at what's in the error report it says:
> szAppName : wuauclt.exe szAppVer : 5.8.0.2469 szModName :
> esent.dll szModVer : 5.1.2600.2780 offset : 00007409
>
> it doesn't matter if I click debug, send error report or don't send error
> report, after I close the window, another one saying the same thing pops
> up. This has been going on for weeks, and it's getting old...