"ne1r",
I am sorry you are running into this issue. It is possible that BITS is not
allowing the user to finish because a job is "wedged."
To fix this:
Conventions:
- In these instructions, keys on the keyboard are wrapped, such as: <Enter>,
so an instruction of: Type: cmd <Enter> means type the three letters cmd and
then press <Enter>.
- Combinations such as <Ctrl>+<S> mean to hold the <Ctrl> while then
pressing the <S>.
- When accessing the registry, the word "Expand" means to click on the plus
sign in front of any given key.
1. Click on the following link and save the file to a directory you will
remember:
http://download.microsoft.com/downlo...MPSRPT_SUS.EXE
2. Once the file has downloaded, execute the file, using the download dialog
box, or by going to the directory you downloaded it to.
3. Read and agree to the license, and confirm that you wish to include the
MSINFO32 report.
4. At some point, a readme.txt will appear. Please just close this file.
5. While the MPSReports runs, leave it for the moment and click Start
6. Click Run
7. Type: cmd <Enter>
8. In the Command Prompt, type: %systemdrive% <Enter>
9. Type: cd %windir%\MPSReports\msus\bin <Enter>
10. Type: bitsadmin.exe /RESET <Enter>
11. See if any jobs were cancelled at all.
12. Type: net stop wuauserv <Enter>
13. Type: net stop bits <Enter>
14. Type: net start bits <Enter>
15. Type: net start wuauserv <Enter>
16. At some point, a window with a .cab file will pop up. Just close this
window.
Let's now delete the downloads, so that you will have to download the file
again:
17. Click Start
18. Click Run
19. Copy or type the following: %windir%\SoftwareDistribution <Enter>
20. When the window opens, right-click on Downloads and click Delete
21. Confirm that you wish to delete this folder, then close this window.
Try the Windows Update site again, this time for just one update (this
narrows the troubleshooting a bit, if it should fail.)
On Windows XP:
1. Close all Internet browsers
2. Open a single Internet Explorer window.
3. In the Internet Explorer window, click Tools
4. Click Windows Update
5. When you reach the Windows Update site, click Custom Install
6. Click Review and Install Updates
7. When presented with multiple updates, uncheck all of them except for one
update (your choice)
8. Look down at the System clock and note the time. Let the minute move
forward one, so that there is no other activity associated with this
attempt.
9. Click Install. Wait for Windows Update to fail. If it succeeds, reply
back and let us know.
10. Assuming it failed, Click Start
11. Click Run
12. Type: %WINDIR%\WindowsUpdate.log
13. Press <Enter> or Click OK
14. When the log opens, scroll down to the hour and minute you memorized in
step 8.
15. Starting at the beginning of the first entry for that minute, click and
drag down and to the right selecting the rest of the log.
16. Click Edit, then Copy, or just press the <CTRL> and <C> keys.
17. Reply to this posting.
18. When that window opens, Tell us what update you attempted to install,
and where it failed from your observation.
19. After this, on a new line, state the following and press <Enter>: Log
entries follow:
20. Place the cursor on the line under the entry from step 19, and then
click Edit, then Paste, or just press the <CTRL> and <V> keys.
21. The log entries copied in steps 15-16 should have copied into your
posting.
22. Send it to us, and let us take a look at this failure.
Let us know how this goes.
Sincerely,
Pat Walters [MSFT]
<> wrote in message
news: oups.com...
> After installing the MS XP Home updating software, I get 'Registering
> 100%' and the program hangs. The next time I try MS update, the
> program hangs "Checking for the latest version of the Windows Update
> software". I am positive the hang from the Registering 100% is the
> problem as I have uninstalled IUCTL.dll and IUENGINE.DLL. Any
> suggestions why the registration is not working. No Norton, no
> firewall. No AV.
>
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