Reinstalling current version of XP Pro with legal Product Key Code

When I started the install program of XP Pro Full Version (it's an OEM from
Dell), the install program looks at my current version, and then tells me
that my current version can not be upgraded. I will only give me the option
to do a new installation which I don't want to do.

Why am I getting this message, and how can I fix it so I can repair my
current version with a new Product Key Code?

Thanks, Kerry.
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

You will have to ask Dell - at least according to this chat:
http://www.microsoft.com/windowsxp/e...50329_wxp.mspx

Q: We frequently grapple here with the "I can't boot and I have no CD problem." Surely since there are now a few KBs with 3
paragraphed statements at the top written by MSFT attorneys--what is the legal agreement you guys have with OEMs that makes for such
inconsistent and awful Recovery CDs--why can't you all mandate they have to have a full XP or Upgrade if that's what they bought
CD--OEM logo OK but your entire code on there--is it MSFT greed or OEM greed or probably it's both. I'd tell you how I really feel
about it but I'm shy and I'm not the Lone Ranger here. MVPs are very vocal on the MSFT Public newsgroups. It's awful and you all
should change it.
A: None of us are lawyers here. We can't answer on that basis. I don't know what agreements we have with the OEMs. I do know that
they are usually very particular about controlling the customer relationship. If you have an OEM version of XP you must deal with
them. We are out of the loop. Maybe enough complaints will get them to include an OS disk separate from the restore disks.

If you decide on doing what you don't want to do here's a link:

http://www.michaelstevenstech.com/cleanxpinstall.html

"krgifford" <> wrote in message news:A95E9169-5A63-4711-962E-...
> When I started the install program of XP Pro Full Version (it's an OEM from
> Dell), the install program looks at my current version, and then tells me
> that my current version can not be upgraded. I will only give me the option
> to do a new installation which I don't want to do.
>
> Why am I getting this message, and how can I fix it so I can repair my
> current version with a new Product Key Code?
>
> Thanks, Kerry.
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

You will have to ask Dell - at least according to this chat:
http://www.microsoft.com/windowsxp/e...pts/050329_wxp.
mspx
<quote>
Q: We frequently grapple here with the "I can't boot and I have no CD
problem."
Surely since there are now a few KBs with 3 paragraphed statements at the
top
written by MSFT attorneys--what is the legal agreement you guys have with
OEMs
that makes for such inconsistent and awful Recovery CDs--why can't you all
mandate they have to have a full XP or Upgrade if that's what they bought
CD--OEM logo OK but your entire code on there--is it MSFT greed or
OEM greed or probably it's both. I'd tell you how I really feel about it but
I'm shy and I'm not the Lone Ranger here. MVPs are very vocal on the
MSFT Public newsgroups. It's awful and you all should change it.

A: None of us are lawyers here. We can't answer on that basis. I don't know
what
agreements we have with the OEMs. I do know that they are usually very
particular
about controlling the customer relationship. If you have an OEM version of
XP you
must deal with them. We are out of the loop. Maybe enough complaints will
get
them to include an OS disk separate from the restore disks.
</quote>

If you decide on doing what you don't want to do here's a link:

http://www.michaelstevenstech.com/cleanxpinstall.html

"krgifford" <> wrote in message
news:A95E9169-5A63-4711-962E-...
> When I started the install program of XP Pro Full Version (it's an OEM
from
> Dell), the install program looks at my current version, and then tells me
> that my current version can not be upgraded. I will only give me the
option
> to do a new installation which I don't want to do.
>
> Why am I getting this message, and how can I fix it so I can repair my
> current version with a new Product Key Code?
>
> Thanks, Kerry.
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

Well, actually I purchased this Dell OEM CDROM from a third party on ebay.
And my computer is home built using an ASUS motherboard. Are you still saying
that I need to talk to Dell?

Today I sent email to this company where they sold this XP Pro on ebay. I'm
hoping that they have answers or I'm going to be demanding my money back.

Thanks for the reply.

Kerry
====================

"Michael Jennings" wrote:

> You will have to ask Dell - at least according to this chat:
> http://www.microsoft.com/windowsxp/e...50329_wxp.mspx
>
> Q: We frequently grapple here with the "I can't boot and I have no CD problem." Surely since there are now a few KBs with 3
> paragraphed statements at the top written by MSFT attorneys--what is the legal agreement you guys have with OEMs that makes for such
> inconsistent and awful Recovery CDs--why can't you all mandate they have to have a full XP or Upgrade if that's what they bought
> CD--OEM logo OK but your entire code on there--is it MSFT greed or OEM greed or probably it's both. I'd tell you how I really feel
> about it but I'm shy and I'm not the Lone Ranger here. MVPs are very vocal on the MSFT Public newsgroups. It's awful and you all
> should change it.
> A: None of us are lawyers here. We can't answer on that basis. I don't know what agreements we have with the OEMs. I do know that
> they are usually very particular about controlling the customer relationship. If you have an OEM version of XP you must deal with
> them. We are out of the loop. Maybe enough complaints will get them to include an OS disk separate from the restore disks.
>
> If you decide on doing what you don't want to do here's a link:
>
> http://www.michaelstevenstech.com/cleanxpinstall.html
>
> "krgifford" <> wrote in message news:A95E9169-5A63-4711-962E-...
> > When I started the install program of XP Pro Full Version (it's an OEM from
> > Dell), the install program looks at my current version, and then tells me
> > that my current version can not be upgraded. I will only give me the option
> > to do a new installation which I don't want to do.
> >
> > Why am I getting this message, and how can I fix it so I can repair my
> > current version with a new Product Key Code?
> >
> > Thanks, Kerry.
> > ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
>
>
>

No, don't bother. You could try backing up your stuff and doing a clean install,
but the Dell OEM CDROM is going to sniff for the Dell it was made for.

"krgifford" <> wrote in message news2407D0C-AB0C-4FA8-A2C7-...
> Well, actually I purchased this Dell OEM CDROM from a third party on ebay.
> And my computer is home built using an ASUS motherboard. Are you still saying
> that I need to talk to Dell?
>
> Today I sent email to this company where they sold this XP Pro on ebay. I'm
> hoping that they have answers or I'm going to be demanding my money back.
>
> Thanks for the reply.
>
> Kerry
> ====================
>
>>
>> If you decide on doing what you don't want to do here's a link:
>>
>> http://www.michaelstevenstech.com/cleanxpinstall.html
>>
>> "krgifford" <> wrote in message news:A95E9169-5A63-4711-962E-...
>> > When I started the install program of XP Pro Full Version (it's an OEM from
>> > Dell), the install program looks at my current version, and then tells me
>> > that my current version can not be upgraded. I will only give me the option
>> > to do a new installation which I don't want to do.
>> >
>> > Why am I getting this message, and how can I fix it so I can repair my
>> > current version with a new Product Key Code?
>> >
>> > Thanks, Kerry.
>> > ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
>>
>>
>>

Huh? The OEM is going to look for a Dell computer? How so and why would it
only load on a Dell? Why would Dell programmers modify the OEM to look for a
Dell only computer? I certainly don't see any purpose in doing this.

And if OEM CDROM *will* only work on a Dell, why did the company on ebay try
to pass off this OEM that can be used on any computer?

Thanks, Kerry.
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

"Michael Jennings" wrote:

> No, don't bother. You could try backing up your stuff and doing a clean install,
> but the Dell OEM CDROM is going to sniff for the Dell it was made for.
>
> "krgifford" <> wrote in message news2407D0C-AB0C-4FA8-A2C7-...
> > Well, actually I purchased this Dell OEM CDROM from a third party on ebay.
> > And my computer is home built using an ASUS motherboard. Are you still saying
> > that I need to talk to Dell?
> >
> > Today I sent email to this company where they sold this XP Pro on ebay. I'm
> > hoping that they have answers or I'm going to be demanding my money back.
> >
> > Thanks for the reply.
> >
> > Kerry
> > ====================
> >
> >>
> >> If you decide on doing what you don't want to do here's a link:
> >>
> >> http://www.michaelstevenstech.com/cleanxpinstall.html
> >>
> >> "krgifford" <> wrote in message news:A95E9169-5A63-4711-962E-...
> >> > When I started the install program of XP Pro Full Version (it's an OEM from
> >> > Dell), the install program looks at my current version, and then tells me
> >> > that my current version can not be upgraded. I will only give me the option
> >> > to do a new installation which I don't want to do.
> >> >
> >> > Why am I getting this message, and how can I fix it so I can repair my
> >> > current version with a new Product Key Code?
> >> >
> >> > Thanks, Kerry.
> >> > ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> >>
> >>
> >>
>
>
>

A Dell Reinstallation CD requires a Dell motherboard...period.
It will not work with a generic ASUS motherboard.

--
Carey Frisch
Microsoft MVP
Windows - Shell/User
Microsoft Community Newsgroups
news://msnews.microsoft.com/

-------------------------------------------------------------------------------------------

"krgifford" wrote:

| Well, actually I purchased this Dell OEM CDROM from a third party on ebay.
| And my computer is home built using an ASUS motherboard. Are you still saying
| that I need to talk to Dell?
|
| Today I sent email to this company where they sold this XP Pro on ebay. I'm
| hoping that they have answers or I'm going to be demanding my money back.
|
| Thanks for the reply.
|
| Kerry

Why speculate when you can find out? Get your stuff backed up (take your time)
and feed the CD to your box. Find out if Windows installs. If it doesn't, you tried.
If it does, hooray and whoopee! Maybe you should call Dell for an explanation.

"krgifford" <> wrote in message news0A8FA05-3893-4441-91EE-...
> Huh? The OEM is going to look for a Dell computer? How so and why would it
> only load on a Dell? Why would Dell programmers modify the OEM to look for a
> Dell only computer? I certainly don't see any purpose in doing this.
>
> And if OEM CDROM *will* only work on a Dell, why did the company on ebay try
> to pass off this OEM that can be used on any computer?
>
> Thanks, Kerry.
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
>
> "Michael Jennings" wrote:
>
>> No, don't bother. You could try backing up your stuff and doing a clean install,
>> but the Dell OEM CDROM is going to sniff for the Dell it was made for.
>>
>> "krgifford" <> wrote in message news2407D0C-AB0C-4FA8-A2C7-...
>> > Well, actually I purchased this Dell OEM CDROM from a third party on ebay.
>> > And my computer is home built using an ASUS motherboard. Are you still saying
>> > that I need to talk to Dell?
>> >
>> > Today I sent email to this company where they sold this XP Pro on ebay. I'm
>> > hoping that they have answers or I'm going to be demanding my money back.
>> >
>> > Thanks for the reply.
>> >
>> > Kerry
>> > ====================
>> >
>> >>
>> >> If you decide on doing what you don't want to do here's a link:
>> >>
>> >> http://www.michaelstevenstech.com/cleanxpinstall.html
>> >>
>> >> "krgifford" <> wrote in message news:A95E9169-5A63-4711-962E-...
>> >> > When I started the install program of XP Pro Full Version (it's an OEM from
>> >> > Dell), the install program looks at my current version, and then tells me
>> >> > that my current version can not be upgraded. I will only give me the option
>> >> > to do a new installation which I don't want to do.
>> >> >
>> >> > Why am I getting this message, and how can I fix it so I can repair my
>> >> > current version with a new Product Key Code?
>> >> >
>> >> > Thanks, Kerry.
>> >> > ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
>> >>
>> >>
>> >>
>>
>>
>>

That is normal, most major OEMS have their CD only work on a computer
(motherboard) of their own.
Normally OEM are permanently to the original computer regardless the
condition of the computer.

Contact the seller for a refund/replacement.
Demand it if they actually stated "why did the company on ebay try to pass
off this OEM that can be used on any computer?"
You would also need to contact the seller to ask about their apparent
misleading.
Or, if the above are not options for you, you now have an expensive low
quality coaster.

Also consider contacting Microsoft:
http://www.microsoft.com/piracy/Reporting.mspx

Also see:
http://www.microsoft.com/piracy/Resources_Action.mspx

--
Jupiter Jones [MVP]
http://www3.telus.net/dandemar
http://www.dts-l.org


"krgifford" <> wrote in message
news0A8FA05-3893-4441-91EE-...
> Huh? The OEM is going to look for a Dell computer? How so and why would
> it
> only load on a Dell? Why would Dell programmers modify the OEM to look
> for a
> Dell only computer? I certainly don't see any purpose in doing this.
>
> And if OEM CDROM *will* only work on a Dell, why did the company on ebay
> try
> to pass off this OEM that can be used on any computer?
>
> Thanks, Kerry.
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

This is speculative. He wants XP w/sp2 full to make his XP test legal
with a convenient repair install. Surprise - OEM requires a format.
He stopped and posted - how to make the CD do a repair installation.

No. But if willing to format, maybe seller's claim about OEM CD identified
as "dell" is true. Not willing to pay for XP w/sp2 full. Not willing to format.

"Jupiter Jones [MVP]" <> wrote in message news:%...
> That is normal, most major OEMs have their CD only work on a computer
> (motherboard) of their own.
> Normally OEM are permanently to the original computer regardless the
> condition of the computer.
>
> Contact the seller for a refund/replacement.
> Demand it if they actually stated "why did the company on ebay try to pass
> off this OEM that can be used on any computer?"
> You would also need to contact the seller to ask about their apparent
> misleading.
> Or, if the above are not options for you, you now have an expensive low
> quality coaster.
>
> Also consider contacting Microsoft:
> http://www.microsoft.com/piracy/Reporting.mspx
>
> Also see:
> http://www.microsoft.com/piracy/Resources_Action.mspx
>
> --
> Jupiter Jones [MVP]
> http://www3.telus.net/dandemar
> http://www.dts-l.org
>
>
> "krgifford" <> wrote in message
> news0A8FA05-3893-4441-91EE-...
>> Huh? The OEM is going to look for a Dell computer? How so and why would
>> it
>> only load on a Dell? Why would Dell programmers modify the OEM to look
>> for a
>> Dell only computer? I certainly don't see any purpose in doing this.
>>
>> And if OEM CDROM *will* only work on a Dell, why did the company on ebay
>> try
>> to pass off this OEM that can be used on any computer?
>>
>> Thanks, Kerry.
>> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
>
>