Dr Barry,
Always good to hear from you.
Glad you found the form.
To answer some of your earlier questions..
The secondary email address has a few primary functions.
- use for changing a password
- use for verification if Msft Support ask
- verification email and link to accept or cancel password reset(the latter if the primary account is compromised, the secondary
would be unlikely, thus one can cancel a request they didn't request...though if one does cancel a request they didn't originate it
is appropriate to change the password of the original account).
Supplemental info..
- sometimes alternate email addresses process the incoming message from Msft as spam due to it including links and/or html
code...inevitably delivering it to the spam or junk folder that may only be visible/accessible in the secondary/alternate email
account's web interface.
- with respect to the Outlook Connector(OLC). It can break and require a removal and install to resolve password problems. If
choosing to do so, it is important to remove the email account in Outlook's Account settings prior to uninstalling the Outlook
Connector in Add-Remove[XP] or Programs and Features[Vista/Windows7]. Not doing so, and only in isolated cases but possible, may
corrupt the main Outlook *.pst profile. Removing the account and the associated *.ost file used for a Hotmail type account will
prevent the *.pst file looking for the *.ost file and its required but now removed Outlook Connector. (ie..remove the account the
OLC is managing prior to removing and reinstalling the OLC)...the messages for an account managed by the OLC will still be on the
Hotmail server. Messages moved/copied to your main Outlook profile will not be impacted.
--
...winston
ms-mvp mail
"Dr. Barry L. Ornitz" <> wrote in message news:...
> "Gary VanderMolen (MS MVP)" <> wrote in message news:...
>> Hotmail account issues are really beyond the scope of this newsgroup,
>> which essentially is dedicated to the workings of the Windows Live Mail
>> program. Have a look here for advice:
>> http://windowslivehelp.com/solutions...d/default.aspx
>
>
> Thank you, Gary. Using this link I brought up the proper form I needed. The various help screens brought up previously in
> attempting to reset my password never listed this form. On a personal note, I now keep a large magnifying glass near my computer
> to read the fine print Microsoft now uses extensively. It really helps!
>
> Barry
>
>