Remote access recurrent disconnection

I have an IBM server where win 2003 SBS premium R2 edition is installed. I
have configured 5 of my users as mobile users so that they can connect
remotely to check their email/work with files. I have also configured
Exchange pop3 to connect directly to my hosting email company and download
all emails and then directly send to the users' mailbox.


I have now configured dynamic DNS as here in Mauritius we do not have the
fixed IP address over ADSL. My dynamic address is xxx.dyndns.org/remote and
this is the address we use to connect remotely to our server to retrieve
email via outlook over internet or work remotely on our file server.


The problem is that very often, the users cannot get access remotely and I
need to run the "configure internet and email wizard" which is available to
configure remote access where I need to select the VPN, remote email, etc
options. This problem is being recurrent now and today I had to run the
routing and remote access wizard three times. I know that it is because the
IP address changes and I need to have a fixed IP over frame relay. But here
it is too expensive to implement such communication link.

Can anyone help?? Thanks

ps:No errors are reported in event viewer.

Hello Customer,

Thank you for posting here.

According to your description, I understand that your RWW and VPN remote
access recurrent disconnect for your dynamic IP address. If I have
misunderstood the problem, please don't hesitate to let me know.

Based on my research, since you have dynamic DNS, we can try to use DDNS
name replace IP address when you run the CEICW. On the client side, ensure
the client uses DDNS name to access RWW and VPN.

I suggest we try the following steps to see if we can resolve this issue:

Step 1: RWW
Please open Server Management console, navigate to 'To Do List' and click
'Connect to the internet' in the right panel. The wizard can help us
configure the networking settings for a SBS server. It's strongly
recommended to use the wizard to configure the SBS server.

More info:
825763 How to configure Internet access in Windows Small Business Server
2003
http://support.microsoft.com/?id=825763

This wizard will publish the RWW.

Detailed steps for your reference:

1. On the SBS 2003 Server open the Server Management console. Go to
Standard Management\To Do List.

2. Click the "Connect to the Internet" link.

3. When navigating to the Firewall page, select "Enable firewall" and click
Next (I suppose you have 2 network adapters in SBS 2003).

4. On the "Services Configuration" page, select all the items and then
click Next.

5. On the "Web Services Configuration" page, make sure "Allow access to the
entire Web site from the Internet" is selected. If you select "Allow access
to only the following Web site services from the Internet", make sure all
items are selected. Click Next.

6. On the "Web Server Certificate" page, choose to create a new Web server
certificate and then type the public FQDN that you will use to access RWW
(xxx.dyndns.org).

Important: please input your FQDN, but not IP address.

7. Go through the remaining steps.

After that the wizard will automatically publish the RWW for internet
access and create new server certificate for SSL.

Step 2: VPN

Before test VPN connection, we have to ensure the VPN setting on SBS and XP
client are correct. Go through the following steps:

1. Run Remote Access wizard on SBS

a) On the Small Business Server 2003-based server, click To Do List in the
left pane of the Server Management console.

b) Under Network Tasks, click Configure Remote Access.

c) Click Next, click Enable Remote Access, click to select the VPN Access
check box, and then click Next.

d) Type the fully qualified public domain name (FQDN) of your server, click
Next, and then click Finish.

Important: please input your FQDN, but not IP address.

e) When the wizard is completed, click Close.

2. Go to the client and establish the VPN connection to the SBS Server, you
can refer to this KB article for more information:

How to configure a VPN connection to your corporate network in Windows XP
Professional
http://support.microsoft.com/default...B;EN-US;305550

Then you can access RWW via https:// xxx.dyndns.org /remote/

Meanwhile, please ensure your DDNS can update with your IP change in time.
You can use nslookup command to test it. If you have problem of this
condition, please connect your DDNS provider.

Hope these steps will give you some help.

Thanks and have a nice day!

Best regards,

Terence Liu(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

================================================== ===
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities...s/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
================================================== ===

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
| Thread-Topic: Remote access recurrent disconnection
| thread-index: AcdmL3wbDzHno3v5SWOyoM2H8ZkIKQ==
| X-WBNR-Posting-Host: 196.192.111.208
| From: =?Utf-8?B?TWFuaXNoYQ==?= <>
| Subject: Remote access recurrent disconnection
| Date: Wed, 14 Mar 2007 04:54:13 -0700
| Lines: 28
| Message-ID: <5EC8FB26-C9DE-4ACC-B82E->
| MIME-Version: 1.0
| Content-Type: text/plain;
| charset="Utf-8"
| Content-Transfer-Encoding: 7bit
| X-Newsreader: Microsoft CDO for Windows 2000
| Content-Class: urn:content-classes:message
| Importance: normal
| Priority: normal
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2757
| Newsgroups: microsoft.public.windows.server.sbs
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:22802
| NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| I have an IBM server where win 2003 SBS premium R2 edition is installed.
I
| have configured 5 of my users as mobile users so that they can connect
| remotely to check their email/work with files. I have also configured
| Exchange pop3 to connect directly to my hosting email company and
download
| all emails and then directly send to the users' mailbox.
|
|
| I have now configured dynamic DNS as here in Mauritius we do not have the
| fixed IP address over ADSL. My dynamic address is xxx.dyndns.org/remote
and
| this is the address we use to connect remotely to our server to retrieve
| email via outlook over internet or work remotely on our file server.
|
|
| The problem is that very often, the users cannot get access remotely and
I
| need to run the "configure internet and email wizard" which is available
to
| configure remote access where I need to select the VPN, remote email, etc
| options. This problem is being recurrent now and today I had to run the
| routing and remote access wizard three times. I know that it is because
the
| IP address changes and I need to have a fixed IP over frame relay. But
here
| it is too expensive to implement such communication link.
|
| Can anyone help?? Thanks
|
| ps:No errors are reported in event viewer.
|
|
|
|
|

Thank you for your reply.

My VPN and RWW is already configured as you have described below.

Previously it was working fine and it was only after two weeks that when the
DDNS ip address from the ISP's side chages then I had to run the CEICW. As
from this Sunday I could not connect at all and then I had to restart the
server and rerun the CEICW for the remote access to work.
As from then every 3 hours I have to run this wizard for remote access to
work. I have checked for any errors in the event viewer or any intruders on
the server performance report but there is no such activity which has been
reported.

Kind regards
Manisha

"Terence Liu [MSFT]" wrote:

> Hello Customer,
>
> Thank you for posting here.
>
> According to your description, I understand that your RWW and VPN remote
> access recurrent disconnect for your dynamic IP address. If I have
> misunderstood the problem, please don't hesitate to let me know.
>
> Based on my research, since you have dynamic DNS, we can try to use DDNS
> name replace IP address when you run the CEICW. On the client side, ensure
> the client uses DDNS name to access RWW and VPN.
>
> I suggest we try the following steps to see if we can resolve this issue:
>
> Step 1: RWW
> Please open Server Management console, navigate to 'To Do List' and click
> 'Connect to the internet' in the right panel. The wizard can help us
> configure the networking settings for a SBS server. It's strongly
> recommended to use the wizard to configure the SBS server.
>
> More info:
> 825763 How to configure Internet access in Windows Small Business Server
> 2003
> http://support.microsoft.com/?id=825763
>
> This wizard will publish the RWW.
>
> Detailed steps for your reference:
>
> 1. On the SBS 2003 Server open the Server Management console. Go to
> Standard Management\To Do List.
>
> 2. Click the "Connect to the Internet" link.
>
> 3. When navigating to the Firewall page, select "Enable firewall" and click
> Next (I suppose you have 2 network adapters in SBS 2003).
>
> 4. On the "Services Configuration" page, select all the items and then
> click Next.
>
> 5. On the "Web Services Configuration" page, make sure "Allow access to the
> entire Web site from the Internet" is selected. If you select "Allow access
> to only the following Web site services from the Internet", make sure all
> items are selected. Click Next.
>
> 6. On the "Web Server Certificate" page, choose to create a new Web server
> certificate and then type the public FQDN that you will use to access RWW
> (xxx.dyndns.org).
>
> Important: please input your FQDN, but not IP address.
>
> 7. Go through the remaining steps.
>
> After that the wizard will automatically publish the RWW for internet
> access and create new server certificate for SSL.
>
> Step 2: VPN
>
> Before test VPN connection, we have to ensure the VPN setting on SBS and XP
> client are correct. Go through the following steps:
>
> 1. Run Remote Access wizard on SBS
>
> a) On the Small Business Server 2003-based server, click To Do List in the
> left pane of the Server Management console.
>
> b) Under Network Tasks, click Configure Remote Access.
>
> c) Click Next, click Enable Remote Access, click to select the VPN Access
> check box, and then click Next.
>
> d) Type the fully qualified public domain name (FQDN) of your server, click
> Next, and then click Finish.
>
> Important: please input your FQDN, but not IP address.
>
> e) When the wizard is completed, click Close.
>
> 2. Go to the client and establish the VPN connection to the SBS Server, you
> can refer to this KB article for more information:
>
> How to configure a VPN connection to your corporate network in Windows XP
> Professional
> http://support.microsoft.com/default...B;EN-US;305550
>
> Then you can access RWW via https:// xxx.dyndns.org /remote/
>
> Meanwhile, please ensure your DDNS can update with your IP change in time.
> You can use nslookup command to test it. If you have problem of this
> condition, please connect your DDNS provider.
>
> Hope these steps will give you some help.
>
> Thanks and have a nice day!
>
> Best regards,
>
> Terence Liu(MSFT)
>
> Microsoft CSS Online Newsgroup Support
>
> Get Secure! - www.microsoft.com/security
>
> ================================================== ===
> This newsgroup only focuses on SBS technical issues. If you have issues
> regarding other Microsoft products, you'd better post in the corresponding
> newsgroups so that they can be resolved in an efficient and timely manner.
> You can locate the newsgroup here:
> http://www.microsoft.com/communities...s/default.aspx
>
> When opening a new thread via the web interface, we recommend you check the
> "Notify me of replies" box to receive e-mail notifications when there are
> any updates in your thread. When responding to posts via your newsreader,
> please "Reply to Group" so that others may learn and benefit from your
> issue.
>
> Microsoft engineers can only focus on one issue per thread. Although we
> provide other information for your reference, we recommend you post
> different incidents in different threads to keep the thread clean. In doing
> so, it will ensure your issues are resolved in a timely manner.
>
> For urgent issues, you may want to contact Microsoft CSS directly. Please
> check http://support.microsoft.com for regional support phone numbers.
>
> Any input or comments in this thread are highly appreciated.
> ================================================== ===
>
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
> --------------------
> | Thread-Topic: Remote access recurrent disconnection
> | thread-index: AcdmL3wbDzHno3v5SWOyoM2H8ZkIKQ==
> | X-WBNR-Posting-Host: 196.192.111.208
> | From: =?Utf-8?B?TWFuaXNoYQ==?= <>
> | Subject: Remote access recurrent disconnection
> | Date: Wed, 14 Mar 2007 04:54:13 -0700
> | Lines: 28
> | Message-ID: <5EC8FB26-C9DE-4ACC-B82E->
> | MIME-Version: 1.0
> | Content-Type: text/plain;
> | charset="Utf-8"
> | Content-Transfer-Encoding: 7bit
> | X-Newsreader: Microsoft CDO for Windows 2000
> | Content-Class: urn:content-classes:message
> | Importance: normal
> | Priority: normal
> | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2757
> | Newsgroups: microsoft.public.windows.server.sbs
> | Path: TK2MSFTNGHUB02.phx.gbl
> | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:22802
> | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
> | X-Tomcat-NG: microsoft.public.windows.server.sbs
> |
> | I have an IBM server where win 2003 SBS premium R2 edition is installed.
> I
> | have configured 5 of my users as mobile users so that they can connect
> | remotely to check their email/work with files. I have also configured
> | Exchange pop3 to connect directly to my hosting email company and
> download
> | all emails and then directly send to the users' mailbox.
> |
> |
> | I have now configured dynamic DNS as here in Mauritius we do not have the
> | fixed IP address over ADSL. My dynamic address is xxx.dyndns.org/remote
> and
> | this is the address we use to connect remotely to our server to retrieve
> | email via outlook over internet or work remotely on our file server.
> |
> |
> | The problem is that very often, the users cannot get access remotely and
> I
> | need to run the "configure internet and email wizard" which is available
> to
> | configure remote access where I need to select the VPN, remote email, etc
> | options. This problem is being recurrent now and today I had to run the
> | routing and remote access wizard three times. I know that it is because
> the
> | IP address changes and I need to have a fixed IP over frame relay. But
> here
> | it is too expensive to implement such communication link.
> |
> | Can anyone help?? Thanks
> |
> | ps:No errors are reported in event viewer.
> |
> |
> |
> |
> |
>
>

Hello Manisha,

Thank you for kind update.

For your condition, I suggest you to rerun the CEICW through the following
steps:

1. If you have two network adapters on SBS and direct connection to
broadband with PPPoE:

a. On the Connection Type page, click Broadband, and then click Next.

b. On the Broadband Connection page, under My server uses, click A
connection that requires a user name and password (PPPoE), and then click
Next.

c. On the PPPoE Connection page, under PPPoE connection, click an existing
connection, or create a new connection.

d. Verify that the ISP user name and password match the information that
your IPS provided. Configure the static IP address if appropriate, and then
click Next. If your network connection to the Internet is disabled, the
Network Connection page appears. If the page does not appear, go to step e.
On the Network Connection page, configure the IP settings according to the
requirements of your ISP, and then click Next.

The network connection is now enabled.

e. On the Local Network Connection page, under Connection Name, click
Server Local Area Connection, and then click Next.

f. Complete the Configure E-mail and Internet Connection Wizard.

2. If you have two network adapters on SBS and manual router connection to
broadband

a. If you receive a dialog box that says that a UPnP router was detected
and you want to configure the router automatically, go to the "Two network
adapters - UPnP router connection to broadband" section.

b. Click No to the question "Do you want the wizard to configure the
router?"

c. On the Connection Type page, click Broadband, and then click Next.

d. On the Broadband Connection page, under My server uses, click A local
router device with an IP address, and then click Next.

e. On the Router Connection page, next to Preferred DNS server and
Alternate DNS server, type the IP addresses that are provided by your ISP.
In the Local IP address of router box, type the IP address of the router
that the server uses to connect to the router.

f. Click to clear the My server uses a single network connection for both
Internet access and the local network check box, and then click Next.

g. On the Network Connection, You must enable and configure the network
connection to your ISP page, under the Connection Name, click Network
Connection.

h. If your router provides DHCP, click Obtain an IP address automatically
(use DHCP). If your router does not provide DHCP, click Use the following
IP address, and then type the IP address and the subnet mask in accordance
with the router settings. The default gateway is the IP address of the
router.

i. Click Next.

The network connection is now enabled.

j. On the Network Connection, You must click the connection for your ISP
and local network page, click Network Connection under the ISP network
connection.

k. Under the Local network connection, click Server Local Area Connection,
and then click Next.

l. Complete the Configure E-mail and Internet Connection Wizard.

Meanwhile, please ensure your DDNS can update with your IP change in time.
You can use nslookup command to test it. If you have problem of this
condition, please connect your DDNS provider.

If the issue persists, please kindly help me collect some information for
further investigation:

1. Do you have route before your SBS?

2. Do you have one or two network adapters on your SBS?

3. Do you have fix or dynamic IP on your SBS external network adapter?

4. Do you get connection error only when the external IP changed?

5. Please let me know the detail steps you run the CEICW every time.

Hope these steps will give you some help.

Thanks and have a nice day!

Best regards,

Terence Liu(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

================================================== ===
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities...s/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
================================================== ===

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
| Thread-Topic: Remote access recurrent disconnection
| thread-index: Acdm0oAVhdAyWvl+RtmfBJoll5WSOA==
| X-WBNR-Posting-Host: 202.123.14.36
| From: =?Utf-8?B?TWFuaXNoYQ==?= <>
| References: <5EC8FB26-C9DE-4ACC-B82E->
<>
| Subject: RE: Remote access recurrent disconnection
| Date: Thu, 15 Mar 2007 00:21:08 -0700
| Lines: 209
| Message-ID: <2EEBF5C2-C8F9-4BCB-B39D->
| MIME-Version: 1.0
| Content-Type: text/plain;
| charset="Utf-8"
| Content-Transfer-Encoding: 7bit
| X-Newsreader: Microsoft CDO for Windows 2000
| Content-Class: urn:content-classes:message
| Importance: normal
| Priority: normal
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2757
| Newsgroups: microsoft.public.windows.server.sbs
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:23017
| NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| Thank you for your reply.
|
| My VPN and RWW is already configured as you have described below.
|
| Previously it was working fine and it was only after two weeks that when
the
| DDNS ip address from the ISP's side chages then I had to run the CEICW.
As
| from this Sunday I could not connect at all and then I had to restart the
| server and rerun the CEICW for the remote access to work.
| As from then every 3 hours I have to run this wizard for remote access to
| work. I have checked for any errors in the event viewer or any intruders
on
| the server performance report but there is no such activity which has
been
| reported.
|
| Kind regards
| Manisha
|
| "Terence Liu [MSFT]" wrote:
|
| > Hello Customer,
| >
| > Thank you for posting here.
| >
| > According to your description, I understand that your RWW and VPN
remote
| > access recurrent disconnect for your dynamic IP address. If I have
| > misunderstood the problem, please don't hesitate to let me know.
| >
| > Based on my research, since you have dynamic DNS, we can try to use
DDNS
| > name replace IP address when you run the CEICW. On the client side,
ensure
| > the client uses DDNS name to access RWW and VPN.
| >
| > I suggest we try the following steps to see if we can resolve this
issue:
| >
| > Step 1: RWW
| > Please open Server Management console, navigate to 'To Do List' and
click
| > 'Connect to the internet' in the right panel. The wizard can help us
| > configure the networking settings for a SBS server. It's strongly
| > recommended to use the wizard to configure the SBS server.
| >
| > More info:
| > 825763 How to configure Internet access in Windows Small Business
Server
| > 2003
| > http://support.microsoft.com/?id=825763
| >
| > This wizard will publish the RWW.
| >
| > Detailed steps for your reference:
| >
| > 1. On the SBS 2003 Server open the Server Management console. Go to
| > Standard Management\To Do List.
| >
| > 2. Click the "Connect to the Internet" link.
| >
| > 3. When navigating to the Firewall page, select "Enable firewall" and
click
| > Next (I suppose you have 2 network adapters in SBS 2003).
| >
| > 4. On the "Services Configuration" page, select all the items and then
| > click Next.
| >
| > 5. On the "Web Services Configuration" page, make sure "Allow access to
the
| > entire Web site from the Internet" is selected. If you select "Allow
access
| > to only the following Web site services from the Internet", make sure
all
| > items are selected. Click Next.
| >
| > 6. On the "Web Server Certificate" page, choose to create a new Web
server
| > certificate and then type the public FQDN that you will use to access
RWW
| > (xxx.dyndns.org).
| >
| > Important: please input your FQDN, but not IP address.
| >
| > 7. Go through the remaining steps.
| >
| > After that the wizard will automatically publish the RWW for internet
| > access and create new server certificate for SSL.
| >
| > Step 2: VPN
| >
| > Before test VPN connection, we have to ensure the VPN setting on SBS
and XP
| > client are correct. Go through the following steps:
| >
| > 1. Run Remote Access wizard on SBS
| >
| > a) On the Small Business Server 2003-based server, click To Do List in
the
| > left pane of the Server Management console.
| >
| > b) Under Network Tasks, click Configure Remote Access.
| >
| > c) Click Next, click Enable Remote Access, click to select the VPN
Access
| > check box, and then click Next.
| >
| > d) Type the fully qualified public domain name (FQDN) of your server,
click
| > Next, and then click Finish.
| >
| > Important: please input your FQDN, but not IP address.
| >
| > e) When the wizard is completed, click Close.
| >
| > 2. Go to the client and establish the VPN connection to the SBS Server,
you
| > can refer to this KB article for more information:
| >
| > How to configure a VPN connection to your corporate network in Windows
XP
| > Professional
| > http://support.microsoft.com/default...B;EN-US;305550
| >
| > Then you can access RWW via https:// xxx.dyndns.org /remote/
| >
| > Meanwhile, please ensure your DDNS can update with your IP change in
time.
| > You can use nslookup command to test it. If you have problem of this
| > condition, please connect your DDNS provider.
| >
| > Hope these steps will give you some help.
| >
| > Thanks and have a nice day!
| >
| > Best regards,
| >
| > Terence Liu(MSFT)
| >
| > Microsoft CSS Online Newsgroup Support
| >
| > Get Secure! - www.microsoft.com/security
| >
| > ================================================== ===
| > This newsgroup only focuses on SBS technical issues. If you have issues
| > regarding other Microsoft products, you'd better post in the
corresponding
| > newsgroups so that they can be resolved in an efficient and timely
manner.
| > You can locate the newsgroup here:
| > http://www.microsoft.com/communities...s/default.aspx
| >
| > When opening a new thread via the web interface, we recommend you check
the
| > "Notify me of replies" box to receive e-mail notifications when there
are
| > any updates in your thread. When responding to posts via your
newsreader,
| > please "Reply to Group" so that others may learn and benefit from your
| > issue.
| >
| > Microsoft engineers can only focus on one issue per thread. Although we
| > provide other information for your reference, we recommend you post
| > different incidents in different threads to keep the thread clean. In
doing
| > so, it will ensure your issues are resolved in a timely manner.
| >
| > For urgent issues, you may want to contact Microsoft CSS directly.
Please
| > check http://support.microsoft.com for regional support phone numbers.
| >
| > Any input or comments in this thread are highly appreciated.
| > ================================================== ===
| >
| > This posting is provided "AS IS" with no warranties, and confers no
rights.
| >
| > --------------------
| > | Thread-Topic: Remote access recurrent disconnection
| > | thread-index: AcdmL3wbDzHno3v5SWOyoM2H8ZkIKQ==
| > | X-WBNR-Posting-Host: 196.192.111.208
| > | From: =?Utf-8?B?TWFuaXNoYQ==?= <>
| > | Subject: Remote access recurrent disconnection
| > | Date: Wed, 14 Mar 2007 04:54:13 -0700
| > | Lines: 28
| > | Message-ID: <5EC8FB26-C9DE-4ACC-B82E->
| > | MIME-Version: 1.0
| > | Content-Type: text/plain;
| > | charset="Utf-8"
| > | Content-Transfer-Encoding: 7bit
| > | X-Newsreader: Microsoft CDO for Windows 2000
| > | Content-Class: urn:content-classes:message
| > | Importance: normal
| > | Priority: normal
| > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2757
| > | Newsgroups: microsoft.public.windows.server.sbs
| > | Path: TK2MSFTNGHUB02.phx.gbl
| > | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:22802
| > | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| > | X-Tomcat-NG: microsoft.public.windows.server.sbs
| > |
| > | I have an IBM server where win 2003 SBS premium R2 edition is
installed.
| > I
| > | have configured 5 of my users as mobile users so that they can
connect
| > | remotely to check their email/work with files. I have also
configured
| > | Exchange pop3 to connect directly to my hosting email company and
| > download
| > | all emails and then directly send to the users' mailbox.
| > |
| > |
| > | I have now configured dynamic DNS as here in Mauritius we do not have
the
| > | fixed IP address over ADSL. My dynamic address is
xxx.dyndns.org/remote
| > and
| > | this is the address we use to connect remotely to our server to
retrieve
| > | email via outlook over internet or work remotely on our file server.
| > |
| > |
| > | The problem is that very often, the users cannot get access remotely
and
| > I
| > | need to run the "configure internet and email wizard" which is
available
| > to
| > | configure remote access where I need to select the VPN, remote email,
etc
| > | options. This problem is being recurrent now and today I had to run
the
| > | routing and remote access wizard three times. I know that it is
because
| > the
| > | IP address changes and I need to have a fixed IP over frame relay.
But
| > here
| > | it is too expensive to implement such communication link.
| > |
| > | Can anyone help?? Thanks
| > |
| > | ps:No errors are reported in event viewer.
| > |
| > |
| > |
| > |
| > |
| >
| >
|

Hello Terence,

Thank you for your reply.

I have followed the instructions below and the remote access works fine
without any disconnection. However there are several things I have noted:

1. Remote access is slow.
2. Internet connection is very slow internally and some of the website pages
are not displayed. You have to do a refresh, the it takes time to display
the web page.
3. In the event viewer, I get the following error message" A Demand Dial
connection to the remote interface Small Business Broadband Connection on
port PPPoE6-0 was successfully initiated but failed to complete successfully
because of the following error: The remote computer did not respond. For
further assistance, click More Info or search Help and Support Center for
this error number. "
4. In the security event log, I get two login errors: (a)
Security 529 3/21/2007 5:40 AM 199 *
Logon Failure:
Reason: Unknown user name or bad password
User Name: dc2@tplus
Domain:
Logon Type: 3
Logon Process: NtLmSsp
Authentication Package: NTLM
Workstation Name: ABC95
Caller User Name: -
Caller Domain: -
Caller Logon ID: -
Caller Process ID: -
Transited Services: -
Source Network Address: 202.123.15.225
Source Port: 0

error (b) Security 680 3/21/2007 5:40 AM 199 *
Logon attempt by: MICROSOFT_AUTHENTICATION_PACKAGE_V1_0
Logon account: dc2@tplus
Source Workstation: ABC95
Error Code: 0xC0000064
5. I also get " Allocated Memory 3/20/2007 10:59 AM 1
A large amount of memory is committed to applications and processes.
Consistently high memory usage can cause performance problems.

To determine which processes and applications are using the most memory, use
Task Manager. Monitor the activity of these resources over a few days. If
they continue to use a high level of memory and are less critical processes
or services, try stopping and then restarting them.

You can disable this alert or change its threshold by using the Change Alert
Notifications task in the Server Management Monitoring and Reporting taskpad.

In reply to your questions:


1. Do you have route before your SBS? - Yes A netgear DG834GT which acts as
the firewall
>
> 2. Do you have one or two network adapters on your SBS? - Two internal network card
>
> 3. Do you have fix or dynamic IP on your SBS external network adapter?I have a fixed IP on both the netgear router modem and network cards on SBS server. Only dynamic IP on ISP's side and DDNS hosting company.
>
> 4. Do you get connection error only when the external IP changed? Yes but after 3 hours it refreshes by itself and we can connect remotely.
>
> 5. Please let me know the detail steps you run the CEICW every time. It is the steps you have described in step 1 below - 14/03/07.

Apologies for replying after so many days. In fact I wanted to be sure that
the disconnection problem does not occur again.

Waiting for your reply.

Regards
Manisha






"Terence Liu [MSFT]" wrote:

> Hello Manisha,
>
> Thank you for kind update.
>
> For your condition, I suggest you to rerun the CEICW through the following
> steps:
>
> 1. If you have two network adapters on SBS and direct connection to
> broadband with PPPoE:
>
> a. On the Connection Type page, click Broadband, and then click Next.
>
> b. On the Broadband Connection page, under My server uses, click A
> connection that requires a user name and password (PPPoE), and then click
> Next.
>
> c. On the PPPoE Connection page, under PPPoE connection, click an existing
> connection, or create a new connection.
>
> d. Verify that the ISP user name and password match the information that
> your IPS provided. Configure the static IP address if appropriate, and then
> click Next. If your network connection to the Internet is disabled, the
> Network Connection page appears. If the page does not appear, go to step e.
> On the Network Connection page, configure the IP settings according to the
> requirements of your ISP, and then click Next.
>
> The network connection is now enabled.
>
> e. On the Local Network Connection page, under Connection Name, click
> Server Local Area Connection, and then click Next.
>
> f. Complete the Configure E-mail and Internet Connection Wizard.
>
> 2. If you have two network adapters on SBS and manual router connection to
> broadband
>
> a. If you receive a dialog box that says that a UPnP router was detected
> and you want to configure the router automatically, go to the "Two network
> adapters - UPnP router connection to broadband" section.
>
> b. Click No to the question "Do you want the wizard to configure the
> router?"
>
> c. On the Connection Type page, click Broadband, and then click Next.
>
> d. On the Broadband Connection page, under My server uses, click A local
> router device with an IP address, and then click Next.
>
> e. On the Router Connection page, next to Preferred DNS server and
> Alternate DNS server, type the IP addresses that are provided by your ISP.
> In the Local IP address of router box, type the IP address of the router
> that the server uses to connect to the router.
>
> f. Click to clear the My server uses a single network connection for both
> Internet access and the local network check box, and then click Next.
>
> g. On the Network Connection, You must enable and configure the network
> connection to your ISP page, under the Connection Name, click Network
> Connection.
>
> h. If your router provides DHCP, click Obtain an IP address automatically
> (use DHCP). If your router does not provide DHCP, click Use the following
> IP address, and then type the IP address and the subnet mask in accordance
> with the router settings. The default gateway is the IP address of the
> router.
>
> i. Click Next.
>
> The network connection is now enabled.
>
> j. On the Network Connection, You must click the connection for your ISP
> and local network page, click Network Connection under the ISP network
> connection.
>
> k. Under the Local network connection, click Server Local Area Connection,
> and then click Next.
>
> l. Complete the Configure E-mail and Internet Connection Wizard.
>
> Meanwhile, please ensure your DDNS can update with your IP change in time.
> You can use nslookup command to test it. If you have problem of this
> condition, please connect your DDNS provider.
>
> If the issue persists, please kindly help me collect some information for
> further investigation:
>
> 1. Do you have route before your SBS?
>
> 2. Do you have one or two network adapters on your SBS?
>
> 3. Do you have fix or dynamic IP on your SBS external network adapter?
>
> 4. Do you get connection error only when the external IP changed?
>
> 5. Please let me know the detail steps you run the CEICW every time.
>
> Hope these steps will give you some help.
>
> Thanks and have a nice day!
>
> Best regards,
>
> Terence Liu(MSFT)
>
> Microsoft CSS Online Newsgroup Support
>
> Get Secure! - www.microsoft.com/security
>
> ================================================== ===
> This newsgroup only focuses on SBS technical issues. If you have issues
> regarding other Microsoft products, you'd better post in the corresponding
> newsgroups so that they can be resolved in an efficient and timely manner.
> You can locate the newsgroup here:
> http://www.microsoft.com/communities...s/default.aspx
>
> When opening a new thread via the web interface, we recommend you check the
> "Notify me of replies" box to receive e-mail notifications when there are
> any updates in your thread. When responding to posts via your newsreader,
> please "Reply to Group" so that others may learn and benefit from your
> issue.
>
> Microsoft engineers can only focus on one issue per thread. Although we
> provide other information for your reference, we recommend you post
> different incidents in different threads to keep the thread clean. In doing
> so, it will ensure your issues are resolved in a timely manner.
>
> For urgent issues, you may want to contact Microsoft CSS directly. Please
> check http://support.microsoft.com for regional support phone numbers.
>
> Any input or comments in this thread are highly appreciated.
> ================================================== ===
>
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
> --------------------
> | Thread-Topic: Remote access recurrent disconnection
> | thread-index: Acdm0oAVhdAyWvl+RtmfBJoll5WSOA==
> | X-WBNR-Posting-Host: 202.123.14.36
> | From: =?Utf-8?B?TWFuaXNoYQ==?= <>
> | References: <5EC8FB26-C9DE-4ACC-B82E->
> <>
> | Subject: RE: Remote access recurrent disconnection
> | Date: Thu, 15 Mar 2007 00:21:08 -0700
> | Lines: 209
> | Message-ID: <2EEBF5C2-C8F9-4BCB-B39D->
> | MIME-Version: 1.0
> | Content-Type: text/plain;
> | charset="Utf-8"
> | Content-Transfer-Encoding: 7bit
> | X-Newsreader: Microsoft CDO for Windows 2000
> | Content-Class: urn:content-classes:message
> | Importance: normal
> | Priority: normal
> | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2757
> | Newsgroups: microsoft.public.windows.server.sbs
> | Path: TK2MSFTNGHUB02.phx.gbl
> | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:23017
> | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
> | X-Tomcat-NG: microsoft.public.windows.server.sbs
> |
> | Thank you for your reply.
> |
> | My VPN and RWW is already configured as you have described below.
> |
> | Previously it was working fine and it was only after two weeks that when
> the
> | DDNS ip address from the ISP's side chages then I had to run the CEICW.
> As
> | from this Sunday I could not connect at all and then I had to restart the
> | server and rerun the CEICW for the remote access to work.
> | As from then every 3 hours I have to run this wizard for remote access to
> | work. I have checked for any errors in the event viewer or any intruders
> on
> | the server performance report but there is no such activity which has
> been
> | reported.
> |
> | Kind regards
> | Manisha
> |
> | "Terence Liu [MSFT]" wrote:
> |
> | > Hello Customer,
> | >
> | > Thank you for posting here.
> | >
> | > According to your description, I understand that your RWW and VPN
> remote
> | > access recurrent disconnect for your dynamic IP address. If I have
> | > misunderstood the problem, please don't hesitate to let me know.
> | >
> | > Based on my research, since you have dynamic DNS, we can try to use
> DDNS
> | > name replace IP address when you run the CEICW. On the client side,
> ensure
> | > the client uses DDNS name to access RWW and VPN.
> | >
> | > I suggest we try the following steps to see if we can resolve this
> issue:
> | >
> | > Step 1: RWW
> | > Please open Server Management console, navigate to 'To Do List' and
> click
> | > 'Connect to the internet' in the right panel. The wizard can help us
> | > configure the networking settings for a SBS server. It's strongly
> | > recommended to use the wizard to configure the SBS server.
> | >
> | > More info:
> | > 825763 How to configure Internet access in Windows Small Business
> Server
> | > 2003
> | > http://support.microsoft.com/?id=825763
> | >
> | > This wizard will publish the RWW.
> | >
> | > Detailed steps for your reference:
> | >
> | > 1. On the SBS 2003 Server open the Server Management console. Go to
> | > Standard Management\To Do List.
> | >
> | > 2. Click the "Connect to the Internet" link.
> | >
> | > 3. When navigating to the Firewall page, select "Enable firewall" and
> click
> | > Next (I suppose you have 2 network adapters in SBS 2003).
> | >
> | > 4. On the "Services Configuration" page, select all the items and then
> | > click Next.
> | >
> | > 5. On the "Web Services Configuration" page, make sure "Allow access to
> the
> | > entire Web site from the Internet" is selected. If you select "Allow
> access
> | > to only the following Web site services from the Internet", make sure
> all
> | > items are selected. Click Next.
> | >
> | > 6. On the "Web Server Certificate" page, choose to create a new Web
> server
> | > certificate and then type the public FQDN that you will use to access
> RWW
> | > (xxx.dyndns.org).
> | >
> | > Important: please input your FQDN, but not IP address.
> | >
> | > 7. Go through the remaining steps.
> | >
> | > After that the wizard will automatically publish the RWW for internet
> | > access and create new server certificate for SSL.
> | >
> | > Step 2: VPN
> | >
> | > Before test VPN connection, we have to ensure the VPN setting on SBS
> and XP
> | > client are correct. Go through the following steps:
> | >
> | > 1. Run Remote Access wizard on SBS
> | >
> | > a) On the Small Business Server 2003-based server, click To Do List in
> the
> | > left pane of the Server Management console.
> | >
> | > b) Under Network Tasks, click Configure Remote Access.
> | >
> | > c) Click Next, click Enable Remote Access, click to select the VPN
> Access
> | > check box, and then click Next.
> | >
> | > d) Type the fully qualified public domain name (FQDN) of your server,
> click
> | > Next, and then click Finish.
> | >
> | > Important: please input your FQDN, but not IP address.
> | >
> | > e) When the wizard is completed, click Close.
> | >
> | > 2. Go to the client and establish the VPN connection to the SBS Server,
> you
> | > can refer to this KB article for more information:
> | >
> | > How to configure a VPN connection to your corporate network in Windows
> XP
> | > Professional
> | > http://support.microsoft.com/default...B;EN-US;305550
> | >
> | > Then you can access RWW via https:// xxx.dyndns.org /remote/
> | >
> | > Meanwhile, please ensure your DDNS can update with your IP change in
> time.
> | > You can use nslookup command to test it. If you have problem of this
> | > condition, please connect your DDNS provider.
> | >
> | > Hope these steps will give you some help.
> | >
> | > Thanks and have a nice day!
> | >
> | > Best regards,
> | >
> | > Terence Liu(MSFT)
> | >

Hello Manisha,

Thank you for kind update.

After you correct run the CEICW, I suggest you to run the Run Remote Access
wizard again:

Run Remote Access wizard on SBS

a) On the Small Business Server 2003-based server, click To Do List in the
left pane of the Server Management console.

b) Under Network Tasks, click Configure Remote Access.

c) Click Next, click Enable Remote Access, click to select the VPN Access
check box, and then click Next.

d) Type the fully qualified public domain name (FQDN) of your server, click
Next, and then click Finish.

Important: please input your FQDN, but not IP address.

e) When the wizard is completed, click Close.

For the performance issues:

Remote access is slow.
Internet connection is very slow
The remote computer did not respond
A large amount of memory is committed to applications and processes

I suggest you to connect your Internet service provider, to confirm the
bandwidth and stability of your Internet connection.
Meanwhile, many worm viruses will tie up network bandwidth and server
performance. I suggest you to install last antivirus software on whole
network, do full scan.

For the event log 529, it just means the VPN client enter incorrect
username or password when they try to set up VPN connection.

Please do not hesitate to let me know if this problem reoccurs or if
there's anything else I can do for you.

Thank you and have a nice day,

Best regards,

Terence Liu(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

================================================== ===
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities...s/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
================================================== ===

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
| Thread-Topic: Remote access recurrent disconnection
| thread-index: AcdrpJcXU9CokfSSRlOY86q7pejFXg==
| X-WBNR-Posting-Host: 202.123.15.18
| From: =?Utf-8?B?TWFuaXNoYQ==?= <>
| References: <5EC8FB26-C9DE-4ACC-B82E->
<>
<2EEBF5C2-C8F9-4BCB-B39D->
<>
| Subject: RE: Remote access recurrent disconnection
| Date: Wed, 21 Mar 2007 03:35:05 -0700
| Lines: 381
| Message-ID: <85EC39CC-A27A-4CAD-B571->
| MIME-Version: 1.0
| Content-Type: text/plain;
| charset="Utf-8"
| Content-Transfer-Encoding: 7bit
| X-Newsreader: Microsoft CDO for Windows 2000
| Content-Class: urn:content-classes:message
| Importance: normal
| Priority: normal
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2757
| Newsgroups: microsoft.public.windows.server.sbs
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:24257
| NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| Hello Terence,
|
| Thank you for your reply.
|
| I have followed the instructions below and the remote access works fine
| without any disconnection. However there are several things I have noted:
|
| 1. Remote access is slow.
| 2. Internet connection is very slow internally and some of the website
pages
| are not displayed. You have to do a refresh, the it takes time to
display
| the web page.
| 3. In the event viewer, I get the following error message" A Demand
Dial
| connection to the remote interface Small Business Broadband Connection on
| port PPPoE6-0 was successfully initiated but failed to complete
successfully
| because of the following error: The remote computer did not respond. For
| further assistance, click More Info or search Help and Support Center for
| this error number. "
| 4. In the security event log, I get two login errors: (a)
| Security 529 3/21/2007 5:40 AM 199 *
| Logon Failure:
| Reason: Unknown user name or bad password
| User Name: dc2@tplus
| Domain:
| Logon Type: 3
| Logon Process: NtLmSsp
| Authentication Package: NTLM
| Workstation Name: ABC95
| Caller User Name: -
| Caller Domain: -
| Caller Logon ID: -
| Caller Process ID: -
| Transited Services: -
| Source Network Address: 202.123.15.225
| Source Port: 0
|
| error (b) Security 680 3/21/2007 5:40 AM 199 *
| Logon attempt by: MICROSOFT_AUTHENTICATION_PACKAGE_V1_0
| Logon account: dc2@tplus
| Source Workstation: ABC95
| Error Code: 0xC0000064
| 5. I also get " Allocated Memory 3/20/2007 10:59 AM 1
| A large amount of memory is committed to applications and processes.
| Consistently high memory usage can cause performance problems.
|
| To determine which processes and applications are using the most memory,
use
| Task Manager. Monitor the activity of these resources over a few days. If
| they continue to use a high level of memory and are less critical
processes
| or services, try stopping and then restarting them.
|
| You can disable this alert or change its threshold by using the Change
Alert
| Notifications task in the Server Management Monitoring and Reporting
taskpad.
|
| In reply to your questions:
|
|
| 1. Do you have route before your SBS? - Yes A netgear DG834GT which acts
as
| the firewall
| >
| > 2. Do you have one or two network adapters on your SBS? - Two internal
network card
| >
| > 3. Do you have fix or dynamic IP on your SBS external network adapter?I
have a fixed IP on both the netgear router modem and network cards on SBS
server. Only dynamic IP on ISP's side and DDNS hosting company.
| >
| > 4. Do you get connection error only when the external IP changed? Yes
but after 3 hours it refreshes by itself and we can connect remotely.
| >
| > 5. Please let me know the detail steps you run the CEICW every time. It
is the steps you have described in step 1 below - 14/03/07.
|
| Apologies for replying after so many days. In fact I wanted to be sure
that
| the disconnection problem does not occur again.
|
| Waiting for your reply.
|
| Regards
| Manisha
|
|
|
|
|
|
| "Terence Liu [MSFT]" wrote:
|
| > Hello Manisha,
| >
| > Thank you for kind update.
| >
| > For your condition, I suggest you to rerun the CEICW through the
following
| > steps:
| >
| > 1. If you have two network adapters on SBS and direct connection to
| > broadband with PPPoE:
| >
| > a. On the Connection Type page, click Broadband, and then click Next.
| >
| > b. On the Broadband Connection page, under My server uses, click A
| > connection that requires a user name and password (PPPoE), and then
click
| > Next.
| >
| > c. On the PPPoE Connection page, under PPPoE connection, click an
existing
| > connection, or create a new connection.
| >
| > d. Verify that the ISP user name and password match the information
that
| > your IPS provided. Configure the static IP address if appropriate, and
then
| > click Next. If your network connection to the Internet is disabled, the
| > Network Connection page appears. If the page does not appear, go to
step e.
| > On the Network Connection page, configure the IP settings according to
the
| > requirements of your ISP, and then click Next.
| >
| > The network connection is now enabled.
| >
| > e. On the Local Network Connection page, under Connection Name, click
| > Server Local Area Connection, and then click Next.
| >
| > f. Complete the Configure E-mail and Internet Connection Wizard.
| >
| > 2. If you have two network adapters on SBS and manual router connection
to
| > broadband
| >
| > a. If you receive a dialog box that says that a UPnP router was
detected
| > and you want to configure the router automatically, go to the "Two
network
| > adapters - UPnP router connection to broadband" section.
| >
| > b. Click No to the question "Do you want the wizard to configure the
| > router?"
| >
| > c. On the Connection Type page, click Broadband, and then click Next.
| >
| > d. On the Broadband Connection page, under My server uses, click A
local
| > router device with an IP address, and then click Next.
| >
| > e. On the Router Connection page, next to Preferred DNS server and
| > Alternate DNS server, type the IP addresses that are provided by your
ISP.
| > In the Local IP address of router box, type the IP address of the
router
| > that the server uses to connect to the router.
| >
| > f. Click to clear the My server uses a single network connection for
both
| > Internet access and the local network check box, and then click Next.
| >
| > g. On the Network Connection, You must enable and configure the
network
| > connection to your ISP page, under the Connection Name, click Network
| > Connection.
| >
| > h. If your router provides DHCP, click Obtain an IP address
automatically
| > (use DHCP). If your router does not provide DHCP, click Use the
following
| > IP address, and then type the IP address and the subnet mask in
accordance
| > with the router settings. The default gateway is the IP address of the
| > router.
| >
| > i. Click Next.
| >
| > The network connection is now enabled.
| >
| > j. On the Network Connection, You must click the connection for your
ISP
| > and local network page, click Network Connection under the ISP network
| > connection.
| >
| > k. Under the Local network connection, click Server Local Area
Connection,
| > and then click Next.
| >
| > l. Complete the Configure E-mail and Internet Connection Wizard.
| >
| > Meanwhile, please ensure your DDNS can update with your IP change in
time.
| > You can use nslookup command to test it. If you have problem of this
| > condition, please connect your DDNS provider.
| >
| > If the issue persists, please kindly help me collect some information
for
| > further investigation:
| >
| > 1. Do you have route before your SBS?
| >
| > 2. Do you have one or two network adapters on your SBS?
| >
| > 3. Do you have fix or dynamic IP on your SBS external network adapter?
| >
| > 4. Do you get connection error only when the external IP changed?
| >
| > 5. Please let me know the detail steps you run the CEICW every time.
| >
| > Hope these steps will give you some help.
| >
| > Thanks and have a nice day!
| >
| > Best regards,
| >
| > Terence Liu(MSFT)
| >
| > Microsoft CSS Online Newsgroup Support
| >
| > Get Secure! - www.microsoft.com/security
| >
| > ================================================== ===
| > This newsgroup only focuses on SBS technical issues. If you have issues
| > regarding other Microsoft products, you'd better post in the
corresponding
| > newsgroups so that they can be resolved in an efficient and timely
manner.
| > You can locate the newsgroup here:
| > http://www.microsoft.com/communities...s/default.aspx
| >
| > When opening a new thread via the web interface, we recommend you check
the
| > "Notify me of replies" box to receive e-mail notifications when there
are
| > any updates in your thread. When responding to posts via your
newsreader,
| > please "Reply to Group" so that others may learn and benefit from your
| > issue.
| >
| > Microsoft engineers can only focus on one issue per thread. Although we
| > provide other information for your reference, we recommend you post
| > different incidents in different threads to keep the thread clean. In
doing
| > so, it will ensure your issues are resolved in a timely manner.
| >
| > For urgent issues, you may want to contact Microsoft CSS directly.
Please
| > check http://support.microsoft.com for regional support phone numbers.
| >
| > Any input or comments in this thread are highly appreciated.
| > ================================================== ===
| >
| > This posting is provided "AS IS" with no warranties, and confers no
rights.
| >
| > --------------------
| > | Thread-Topic: Remote access recurrent disconnection
| > | thread-index: Acdm0oAVhdAyWvl+RtmfBJoll5WSOA==
| > | X-WBNR-Posting-Host: 202.123.14.36
| > | From: =?Utf-8?B?TWFuaXNoYQ==?= <>
| > | References: <5EC8FB26-C9DE-4ACC-B82E->
| > <>
| > | Subject: RE: Remote access recurrent disconnection
| > | Date: Thu, 15 Mar 2007 00:21:08 -0700
| > | Lines: 209
| > | Message-ID: <2EEBF5C2-C8F9-4BCB-B39D->
| > | MIME-Version: 1.0
| > | Content-Type: text/plain;
| > | charset="Utf-8"
| > | Content-Transfer-Encoding: 7bit
| > | X-Newsreader: Microsoft CDO for Windows 2000
| > | Content-Class: urn:content-classes:message
| > | Importance: normal
| > | Priority: normal
| > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2757
| > | Newsgroups: microsoft.public.windows.server.sbs
| > | Path: TK2MSFTNGHUB02.phx.gbl
| > | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:23017
| > | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| > | X-Tomcat-NG: microsoft.public.windows.server.sbs
| > |
| > | Thank you for your reply.
| > |
| > | My VPN and RWW is already configured as you have described below.
| > |
| > | Previously it was working fine and it was only after two weeks that
when
| > the
| > | DDNS ip address from the ISP's side chages then I had to run the
CEICW.
| > As
| > | from this Sunday I could not connect at all and then I had to restart
the
| > | server and rerun the CEICW for the remote access to work.
| > | As from then every 3 hours I have to run this wizard for remote
access to
| > | work. I have checked for any errors in the event viewer or any
intruders
| > on
| > | the server performance report but there is no such activity which has
| > been
| > | reported.
| > |
| > | Kind regards
| > | Manisha
| > |
| > | "Terence Liu [MSFT]" wrote:
| > |
| > | > Hello Customer,
| > | >
| > | > Thank you for posting here.
| > | >
| > | > According to your description, I understand that your RWW and VPN
| > remote
| > | > access recurrent disconnect for your dynamic IP address. If I have
| > | > misunderstood the problem, please don't hesitate to let me know.
| > | >
| > | > Based on my research, since you have dynamic DNS, we can try to use
| > DDNS
| > | > name replace IP address when you run the CEICW. On the client side,
| > ensure
| > | > the client uses DDNS name to access RWW and VPN.
| > | >
| > | > I suggest we try the following steps to see if we can resolve this
| > issue:
| > | >
| > | > Step 1: RWW
| > | > Please open Server Management console, navigate to 'To Do List' and
| > click
| > | > 'Connect to the internet' in the right panel. The wizard can help
us
| > | > configure the networking settings for a SBS server. It's strongly
| > | > recommended to use the wizard to configure the SBS server.
| > | >
| > | > More info:
| > | > 825763 How to configure Internet access in Windows Small Business
| > Server
| > | > 2003
| > | > http://support.microsoft.com/?id=825763
| > | >
| > | > This wizard will publish the RWW.
| > | >
| > | > Detailed steps for your reference:
| > | >
| > | > 1. On the SBS 2003 Server open the Server Management console. Go to
| > | > Standard Management\To Do List.
| > | >
| > | > 2. Click the "Connect to the Internet" link.
| > | >
| > | > 3. When navigating to the Firewall page, select "Enable firewall"
and
| > click
| > | > Next (I suppose you have 2 network adapters in SBS 2003).
| > | >
| > | > 4. On the "Services Configuration" page, select all the items and
then
| > | > click Next.
| > | >
| > | > 5. On the "Web Services Configuration" page, make sure "Allow
access to
| > the
| > | > entire Web site from the Internet" is selected. If you select
"Allow
| > access
| > | > to only the following Web site services from the Internet", make
sure
| > all
| > | > items are selected. Click Next.
| > | >
| > | > 6. On the "Web Server Certificate" page, choose to create a new Web
| > server
| > | > certificate and then type the public FQDN that you will use to
access
| > RWW
| > | > (xxx.dyndns.org).
| > | >
| > | > Important: please input your FQDN, but not IP address.
| > | >
| > | > 7. Go through the remaining steps.
| > | >
| > | > After that the wizard will automatically publish the RWW for
internet
| > | > access and create new server certificate for SSL.
| > | >
| > | > Step 2: VPN
| > | >
| > | > Before test VPN connection, we have to ensure the VPN setting on
SBS
| > and XP
| > | > client are correct. Go through the following steps:
| > | >
| > | > 1. Run Remote Access wizard on SBS
| > | >
| > | > a) On the Small Business Server 2003-based server, click To Do List
in
| > the
| > | > left pane of the Server Management console.
| > | >
| > | > b) Under Network Tasks, click Configure Remote Access.
| > | >
| > | > c) Click Next, click Enable Remote Access, click to select the VPN
| > Access
| > | > check box, and then click Next.
| > | >
| > | > d) Type the fully qualified public domain name (FQDN) of your
server,
| > click
| > | > Next, and then click Finish.
| > | >
| > | > Important: please input your FQDN, but not IP address.
| > | >
| > | > e) When the wizard is completed, click Close.
| > | >
| > | > 2. Go to the client and establish the VPN connection to the SBS
Server,
| > you
| > | > can refer to this KB article for more information:
| > | >
| > | > How to configure a VPN connection to your corporate network in
Windows
| > XP
| > | > Professional
| > | > http://support.microsoft.com/default...B;EN-US;305550
| > | >
| > | > Then you can access RWW via https:// xxx.dyndns.org /remote/
| > | >
| > | > Meanwhile, please ensure your DDNS can update with your IP change
in
| > time.
| > | > You can use nslookup command to test it. If you have problem of
this
| > | > condition, please connect your DDNS provider.
| > | >
| > | > Hope these steps will give you some help.
| > | >
| > | > Thanks and have a nice day!
| > | >
| > | > Best regards,
| > | >
| > | > Terence Liu(MSFT)
| > | >
|

Hello Terence,

1. I always run the remote access wizard after completing the CEICW.
2.The remote and internet access were not slow before I changed the setting
to PPPoE. This morning, I changed the setting back that is using a local
router with fixed IP and the internet connection was fast and no
disconnection of web pages occurred. However I had to return the settings
back (PPPoE) as remote was not accessible.
3.For event 20111 remoteaccess you did not mention anything. After applying
the setting for PPPoE, I'm getting this error after every 5 mins.

4. In my netgear router configuration I can see the PPPoE but it is not set
on this one. Instead it is using PPPoA in the encapsulation settings. I
tried to change it to PPPoE to see if this will help but we cannot get
internet or remote access.

Please advise for further settings at your end.

Thanks

Regards
Manisha

"Terence Liu [MSFT]" wrote:

> Hello Manisha,
>
> Thank you for kind update.
>
> After you correct run the CEICW, I suggest you to run the Run Remote Access
> wizard again:
>
> Run Remote Access wizard on SBS
>
> a) On the Small Business Server 2003-based server, click To Do List in the
> left pane of the Server Management console.
>
> b) Under Network Tasks, click Configure Remote Access.
>
> c) Click Next, click Enable Remote Access, click to select the VPN Access
> check box, and then click Next.
>
> d) Type the fully qualified public domain name (FQDN) of your server, click
> Next, and then click Finish.
>
> Important: please input your FQDN, but not IP address.
>
> e) When the wizard is completed, click Close.
>
> For the performance issues:
>
> Remote access is slow.
> Internet connection is very slow
> The remote computer did not respond
> A large amount of memory is committed to applications and processes
>
> I suggest you to connect your Internet service provider, to confirm the
> bandwidth and stability of your Internet connection.
> Meanwhile, many worm viruses will tie up network bandwidth and server
> performance. I suggest you to install last antivirus software on whole
> network, do full scan.
>
> For the event log 529, it just means the VPN client enter incorrect
> username or password when they try to set up VPN connection.
>
> Please do not hesitate to let me know if this problem reoccurs or if
> there's anything else I can do for you.
>
> Thank you and have a nice day,
>
> Best regards,
>
> Terence Liu(MSFT)
>
> Microsoft CSS Online Newsgroup Support
>
> Get Secure! - www.microsoft.com/security
>
> ================================================== ===
> This newsgroup only focuses on SBS technical issues. If you have issues
> regarding other Microsoft products, you'd better post in the corresponding
> newsgroups so that they can be resolved in an efficient and timely manner.
> You can locate the newsgroup here:
> http://www.microsoft.com/communities...s/default.aspx
>
> When opening a new thread via the web interface, we recommend you check the
> "Notify me of replies" box to receive e-mail notifications when there are
> any updates in your thread. When responding to posts via your newsreader,
> please "Reply to Group" so that others may learn and benefit from your
> issue.
>
> Microsoft engineers can only focus on one issue per thread. Although we
> provide other information for your reference, we recommend you post
> different incidents in different threads to keep the thread clean. In doing
> so, it will ensure your issues are resolved in a timely manner.
>
> For urgent issues, you may want to contact Microsoft CSS directly. Please
> check http://support.microsoft.com for regional support phone numbers.
>
> Any input or comments in this thread are highly appreciated.
> ================================================== ===
>
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
> --------------------
> | Thread-Topic: Remote access recurrent disconnection
> | thread-index: AcdrpJcXU9CokfSSRlOY86q7pejFXg==
> | X-WBNR-Posting-Host: 202.123.15.18
> | From: =?Utf-8?B?TWFuaXNoYQ==?= <>
> | References: <5EC8FB26-C9DE-4ACC-B82E->
> <>
> <2EEBF5C2-C8F9-4BCB-B39D->
> <>
> | Subject: RE: Remote access recurrent disconnection
> | Date: Wed, 21 Mar 2007 03:35:05 -0700
> | Lines: 381
> | Message-ID: <85EC39CC-A27A-4CAD-B571->
> | MIME-Version: 1.0
> | Content-Type: text/plain;
> | charset="Utf-8"
> | Content-Transfer-Encoding: 7bit
> | X-Newsreader: Microsoft CDO for Windows 2000
> | Content-Class: urn:content-classes:message
> | Importance: normal
> | Priority: normal
> | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2757
> | Newsgroups: microsoft.public.windows.server.sbs
> | Path: TK2MSFTNGHUB02.phx.gbl
> | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:24257
> | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
> | X-Tomcat-NG: microsoft.public.windows.server.sbs
> |
> | Hello Terence,
> |
> | Thank you for your reply.
> |
> | I have followed the instructions below and the remote access works fine
> | without any disconnection. However there are several things I have noted:
> |
> | 1. Remote access is slow.
> | 2. Internet connection is very slow internally and some of the website
> pages
> | are not displayed. You have to do a refresh, the it takes time to
> display
> | the web page.
> | 3. In the event viewer, I get the following error message" A Demand
> Dial
> | connection to the remote interface Small Business Broadband Connection on
> | port PPPoE6-0 was successfully initiated but failed to complete
> successfully
> | because of the following error: The remote computer did not respond. For
> | further assistance, click More Info or search Help and Support Center for
> | this error number. "
> | 4. In the security event log, I get two login errors: (a)
> | Security 529 3/21/2007 5:40 AM 199 *
> | Logon Failure:
> | Reason: Unknown user name or bad password
> | User Name: dc2@tplus
> | Domain:
> | Logon Type: 3
> | Logon Process: NtLmSsp
> | Authentication Package: NTLM
> | Workstation Name: ABC95
> | Caller User Name: -
> | Caller Domain: -
> | Caller Logon ID: -
> | Caller Process ID: -
> | Transited Services: -
> | Source Network Address: 202.123.15.225
> | Source Port: 0
> |
> | error (b) Security 680 3/21/2007 5:40 AM 199 *
> | Logon attempt by: MICROSOFT_AUTHENTICATION_PACKAGE_V1_0
> | Logon account: dc2@tplus
> | Source Workstation: ABC95
> | Error Code: 0xC0000064
> | 5. I also get " Allocated Memory 3/20/2007 10:59 AM 1
> | A large amount of memory is committed to applications and processes.
> | Consistently high memory usage can cause performance problems.
> |
> | To determine which processes and applications are using the most memory,
> use
> | Task Manager. Monitor the activity of these resources over a few days. If
> | they continue to use a high level of memory and are less critical
> processes
> | or services, try stopping and then restarting them.
> |
> | You can disable this alert or change its threshold by using the Change
> Alert
> | Notifications task in the Server Management Monitoring and Reporting
> taskpad.
> |
> | In reply to your questions:
> |
> |
> | 1. Do you have route before your SBS? - Yes A netgear DG834GT which acts
> as
> | the firewall
> | >
> | > 2. Do you have one or two network adapters on your SBS? - Two internal
> network card
> | >
> | > 3. Do you have fix or dynamic IP on your SBS external network adapter?I
> have a fixed IP on both the netgear router modem and network cards on SBS
> server. Only dynamic IP on ISP's side and DDNS hosting company.
> | >
> | > 4. Do you get connection error only when the external IP changed? Yes
> but after 3 hours it refreshes by itself and we can connect remotely.
> | >
> | > 5. Please let me know the detail steps you run the CEICW every time. It
> is the steps you have described in step 1 below - 14/03/07.
> |
> | Apologies for replying after so many days. In fact I wanted to be sure
> that
> | the disconnection problem does not occur again.
> |
> | Waiting for your reply.
> |
> | Regards
> | Manisha
> |
> |
> |
> |
> |
> |
> | "Terence Liu [MSFT]" wrote:
> |
> | > Hello Manisha,
> | >
> | > Thank you for kind update.
> | >
> | > For your condition, I suggest you to rerun the CEICW through the
> following
> | > steps:
> | >
> | > 1. If you have two network adapters on SBS and direct connection to
> | > broadband with PPPoE:
> | >
> | > a. On the Connection Type page, click Broadband, and then click Next.
> | >
> | > b. On the Broadband Connection page, under My server uses, click A
> | > connection that requires a user name and password (PPPoE), and then
> click
> | > Next.
> | >
> | > c. On the PPPoE Connection page, under PPPoE connection, click an
> existing
> | > connection, or create a new connection.
> | >
> | > d. Verify that the ISP user name and password match the information
> that
> | > your IPS provided. Configure the static IP address if appropriate, and
> then
> | > click Next. If your network connection to the Internet is disabled, the
> | > Network Connection page appears. If the page does not appear, go to
> step e.
> | > On the Network Connection page, configure the IP settings according to
> the
> | > requirements of your ISP, and then click Next.
> | >
> | > The network connection is now enabled.
> | >
> | > e. On the Local Network Connection page, under Connection Name, click
> | > Server Local Area Connection, and then click Next.
> | >
> | > f. Complete the Configure E-mail and Internet Connection Wizard.
> | >
> | > 2. If you have two network adapters on SBS and manual router connection
> to
> | > broadband
> | >
> | > a. If you receive a dialog box that says that a UPnP router was
> detected
> | > and you want to configure the router automatically, go to the "Two
> network
> | > adapters - UPnP router connection to broadband" section.
> | >
> | > b. Click No to the question "Do you want the wizard to configure the
> | > router?"
> | >
> | > c. On the Connection Type page, click Broadband, and then click Next.
> | >
> | > d. On the Broadband Connection page, under My server uses, click A
> local
> | > router device with an IP address, and then click Next.
> | >
> | > e. On the Router Connection page, next to Preferred DNS server and
> | > Alternate DNS server, type the IP addresses that are provided by your
> ISP.
> | > In the Local IP address of router box, type the IP address of the
> router
> | > that the server uses to connect to the router.
> | >
> | > f. Click to clear the My server uses a single network connection for
> both
> | > Internet access and the local network check box, and then click Next.
> | >
> | > g. On the Network Connection, You must enable and configure the
> network
> | > connection to your ISP page, under the Connection Name, click Network
> | > Connection.
> | >
> | > h. If your router provides DHCP, click Obtain an IP address
> automatically
> | > (use DHCP). If your router does not provide DHCP, click Use the
> following
> | > IP address, and then type the IP address and the subnet mask in
> accordance
> | > with the router settings. The default gateway is the IP address of the
> | > router.
> | >
> | > i. Click Next.
> | >
> | > The network connection is now enabled.
> | >
> | > j. On the Network Connection, You must click the connection for your
> ISP
> | > and local network page, click Network Connection under the ISP network
> | > connection.
> | >
> | > k. Under the Local network connection, click Server Local Area
> Connection,
> | > and then click Next.
> | >

Hello Manisha,

Thank you for kind update.

Base on my further research, I suggest that let's set PPPoE on your router
and use broadband connection settings on your SBS.

1. Use broadband connection settings on your SBS (You have two network
adapters on SBS and manual router connection to broadband)

a. On the SBS 2003 Server open the Server Management console. Go to
Standard Management\To Do List.

b. Click the "Connect to the Internet" link.

c. On the Connection Type page, click Broadband, and then click Next.

d. On the Broadband Connection page, under My server uses, click A local
router device with an IP address, and then click Next.

e. On the Router Connection page, next to Preferred DNS server and
Alternate DNS server, type the IP addresses that are provided by your ISP.
In the Local IP address of router box, type the IP address of the router
that the server uses to connect to the router.

f. Click to clear the My server uses a single network connection for both
Internet access and the local network check box, and then click Next.

g. On the Network Connection, You must enable and configure the network
connection to your ISP page, under the Connection Name, click Network
Connection.

h. If your router provides DHCP, click Obtain an IP address automatically
(use DHCP). If your router does not provide DHCP, click Use the following
IP address, and then type the IP address and the subnet mask in accordance
with the router settings. The default gateway is the IP address of the
router.

i. Click Next.

The network connection is now enabled.

j. On the Network Connection, You must click the connection for your ISP
and local network page, click Network Connection under the ISP network
connection.

k. Under the Local network connection, click Server Local Area Connection,
and then click Next.

l. Complete the Configure E-mail and Internet Connection Wizard.

2. Set PPPoE on your router. For the detail steps please contact your
router vendor.

Note: you can input your user name and password provided by your ISP in
this step.

3. Run Remote Access wizard on SBS

a) On the Small Business Server 2003-based server, click To Do List in the
left pane of the Server Management console.

b) Under Network Tasks, click Configure Remote Access.

c) Click Next, click Enable Remote Access, click to select the VPN Access
check box, and then click Next.

d) Type the fully qualified public domain name (FQDN) of your server, click
Next, and then click Finish.

Important: please input your FQDN, but not IP address.

e) When the wizard is completed, click Close.

Hope these steps will give you some help.

Thanks and have a nice day!

Best regards,

Terence Liu(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

================================================== ===
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities...s/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
================================================== ===

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
| Thread-Topic: Remote access recurrent disconnection
| thread-index: Acdse05DHKjlKhrNS4KojBUg3FVJoQ==
| X-WBNR-Posting-Host: 196.192.111.118
| From: =?Utf-8?B?TWFuaXNoYQ==?= <>
| References: <5EC8FB26-C9DE-4ACC-B82E->
<>
<2EEBF5C2-C8F9-4BCB-B39D->
<>
<85EC39CC-A27A-4CAD-B571->
<>
| Subject: RE: Remote access recurrent disconnection
| Date: Thu, 22 Mar 2007 05:12:05 -0700
| Lines: 325
| Message-ID: <B922496C-B8B3-493C-8E1E->
| MIME-Version: 1.0
| Content-Type: text/plain;
| charset="Utf-8"
| Content-Transfer-Encoding: 7bit
| X-Newsreader: Microsoft CDO for Windows 2000
| Content-Class: urn:content-classes:message
| Importance: normal
| Priority: normal
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2757
| Newsgroups: microsoft.public.windows.server.sbs
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:24562
| NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| Hello Terence,
|
| 1. I always run the remote access wizard after completing the CEICW.
| 2.The remote and internet access were not slow before I changed the
setting
| to PPPoE. This morning, I changed the setting back that is using a
local
| router with fixed IP and the internet connection was fast and no
| disconnection of web pages occurred. However I had to return the
settings
| back (PPPoE) as remote was not accessible.
| 3.For event 20111 remoteaccess you did not mention anything. After
applying
| the setting for PPPoE, I'm getting this error after every 5 mins.
|
| 4. In my netgear router configuration I can see the PPPoE but it is not
set
| on this one. Instead it is using PPPoA in the encapsulation settings. I
| tried to change it to PPPoE to see if this will help but we cannot get
| internet or remote access.
|
| Please advise for further settings at your end.
|
| Thanks
|
| Regards
| Manisha
|
| "Terence Liu [MSFT]" wrote:
|
| > Hello Manisha,
| >
| > Thank you for kind update.
| >
| > After you correct run the CEICW, I suggest you to run the Run Remote
Access
| > wizard again:
| >
| > Run Remote Access wizard on SBS
| >
| > a) On the Small Business Server 2003-based server, click To Do List in
the
| > left pane of the Server Management console.
| >
| > b) Under Network Tasks, click Configure Remote Access.
| >
| > c) Click Next, click Enable Remote Access, click to select the VPN
Access
| > check box, and then click Next.
| >
| > d) Type the fully qualified public domain name (FQDN) of your server,
click
| > Next, and then click Finish.
| >
| > Important: please input your FQDN, but not IP address.
| >
| > e) When the wizard is completed, click Close.
| >
| > For the performance issues:
| >
| > Remote access is slow.
| > Internet connection is very slow
| > The remote computer did not respond
| > A large amount of memory is committed to applications and processes
| >
| > I suggest you to connect your Internet service provider, to confirm the
| > bandwidth and stability of your Internet connection.
| > Meanwhile, many worm viruses will tie up network bandwidth and server
| > performance. I suggest you to install last antivirus software on whole
| > network, do full scan.
| >
| > For the event log 529, it just means the VPN client enter incorrect
| > username or password when they try to set up VPN connection.
| >
| > Please do not hesitate to let me know if this problem reoccurs or if
| > there's anything else I can do for you.
| >
| > Thank you and have a nice day,
| >
| > Best regards,
| >
| > Terence Liu(MSFT)
| >
| > Microsoft CSS Online Newsgroup Support
| >
| > Get Secure! - www.microsoft.com/security
| >
| > ================================================== ===
| > This newsgroup only focuses on SBS technical issues. If you have issues
| > regarding other Microsoft products, you'd better post in the
corresponding
| > newsgroups so that they can be resolved in an efficient and timely
manner.
| > You can locate the newsgroup here:
| > http://www.microsoft.com/communities...s/default.aspx
| >
| > When opening a new thread via the web interface, we recommend you check
the
| > "Notify me of replies" box to receive e-mail notifications when there
are
| > any updates in your thread. When responding to posts via your
newsreader,
| > please "Reply to Group" so that others may learn and benefit from your
| > issue.
| >
| > Microsoft engineers can only focus on one issue per thread. Although we
| > provide other information for your reference, we recommend you post
| > different incidents in different threads to keep the thread clean. In
doing
| > so, it will ensure your issues are resolved in a timely manner.
| >
| > For urgent issues, you may want to contact Microsoft CSS directly.
Please
| > check http://support.microsoft.com for regional support phone numbers.
| >
| > Any input or comments in this thread are highly appreciated.
| > ================================================== ===
| >
| > This posting is provided "AS IS" with no warranties, and confers no
rights.
| >
| > --------------------
| > | Thread-Topic: Remote access recurrent disconnection
| > | thread-index: AcdrpJcXU9CokfSSRlOY86q7pejFXg==
| > | X-WBNR-Posting-Host: 202.123.15.18
| > | From: =?Utf-8?B?TWFuaXNoYQ==?= <>
| > | References: <5EC8FB26-C9DE-4ACC-B82E->
| > <>
| > <2EEBF5C2-C8F9-4BCB-B39D->
| > <>
| > | Subject: RE: Remote access recurrent disconnection
| > | Date: Wed, 21 Mar 2007 03:35:05 -0700
| > | Lines: 381
| > | Message-ID: <85EC39CC-A27A-4CAD-B571->
| > | MIME-Version: 1.0
| > | Content-Type: text/plain;
| > | charset="Utf-8"
| > | Content-Transfer-Encoding: 7bit
| > | X-Newsreader: Microsoft CDO for Windows 2000
| > | Content-Class: urn:content-classes:message
| > | Importance: normal
| > | Priority: normal
| > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2757
| > | Newsgroups: microsoft.public.windows.server.sbs
| > | Path: TK2MSFTNGHUB02.phx.gbl
| > | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:24257
| > | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| > | X-Tomcat-NG: microsoft.public.windows.server.sbs
| > |
| > | Hello Terence,
| > |
| > | Thank you for your reply.
| > |
| > | I have followed the instructions below and the remote access works
fine
| > | without any disconnection. However there are several things I have
noted:
| > |
| > | 1. Remote access is slow.
| > | 2. Internet connection is very slow internally and some of the
website
| > pages
| > | are not displayed. You have to do a refresh, the it takes time to
| > display
| > | the web page.
| > | 3. In the event viewer, I get the following error message" A Demand
| > Dial
| > | connection to the remote interface Small Business Broadband
Connection on
| > | port PPPoE6-0 was successfully initiated but failed to complete
| > successfully
| > | because of the following error: The remote computer did not respond.
For
| > | further assistance, click More Info or search Help and Support Center
for
| > | this error number. "
| > | 4. In the security event log, I get two login errors: (a)
| > | Security 529 3/21/2007 5:40 AM 199 *
| > | Logon Failure:
| > | Reason: Unknown user name or bad password
| > | User Name: dc2@tplus
| > | Domain:
| > | Logon Type: 3
| > | Logon Process: NtLmSsp
| > | Authentication Package: NTLM
| > | Workstation Name: ABC95
| > | Caller User Name: -
| > | Caller Domain: -
| > | Caller Logon ID: -
| > | Caller Process ID: -
| > | Transited Services: -
| > | Source Network Address: 202.123.15.225
| > | Source Port: 0
| > |
| > | error (b) Security 680 3/21/2007 5:40 AM 199 *
| > | Logon attempt by: MICROSOFT_AUTHENTICATION_PACKAGE_V1_0
| > | Logon account: dc2@tplus
| > | Source Workstation: ABC95
| > | Error Code: 0xC0000064
| > | 5. I also get " Allocated Memory 3/20/2007 10:59 AM 1
| > | A large amount of memory is committed to applications and processes.
| > | Consistently high memory usage can cause performance problems.
| > |
| > | To determine which processes and applications are using the most
memory,
| > use
| > | Task Manager. Monitor the activity of these resources over a few
days. If
| > | they continue to use a high level of memory and are less critical
| > processes
| > | or services, try stopping and then restarting them.
| > |
| > | You can disable this alert or change its threshold by using the
Change
| > Alert
| > | Notifications task in the Server Management Monitoring and Reporting
| > taskpad.
| > |
| > | In reply to your questions:
| > |
| > |
| > | 1. Do you have route before your SBS? - Yes A netgear DG834GT which
acts
| > as
| > | the firewall
| > | >
| > | > 2. Do you have one or two network adapters on your SBS? - Two
internal
| > network card
| > | >
| > | > 3. Do you have fix or dynamic IP on your SBS external network
adapter?I
| > have a fixed IP on both the netgear router modem and network cards on
SBS
| > server. Only dynamic IP on ISP's side and DDNS hosting company.
| > | >
| > | > 4. Do you get connection error only when the external IP changed?
Yes
| > but after 3 hours it refreshes by itself and we can connect remotely.
| > | >
| > | > 5. Please let me know the detail steps you run the CEICW every
time. It
| > is the steps you have described in step 1 below - 14/03/07.
| > |
| > | Apologies for replying after so many days. In fact I wanted to be
sure
| > that
| > | the disconnection problem does not occur again.
| > |
| > | Waiting for your reply.
| > |
| > | Regards
| > | Manisha
| > |
| > |
| > |
| > |
| > |
| > |
| > | "Terence Liu [MSFT]" wrote:
| > |
| > | > Hello Manisha,
| > | >
| > | > Thank you for kind update.
| > | >
| > | > For your condition, I suggest you to rerun the CEICW through the
| > following
| > | > steps:
| > | >
| > | > 1. If you have two network adapters on SBS and direct connection to
| > | > broadband with PPPoE:
| > | >
| > | > a. On the Connection Type page, click Broadband, and then click
Next.
| > | >
| > | > b. On the Broadband Connection page, under My server uses, click A
| > | > connection that requires a user name and password (PPPoE), and then
| > click
| > | > Next.
| > | >
| > | > c. On the PPPoE Connection page, under PPPoE connection, click an
| > existing
| > | > connection, or create a new connection.
| > | >
| > | > d. Verify that the ISP user name and password match the
information
| > that
| > | > your IPS provided. Configure the static IP address if appropriate,
and
| > then
| > | > click Next. If your network connection to the Internet is disabled,
the
| > | > Network Connection page appears. If the page does not appear, go to
| > step e.
| > | > On the Network Connection page, configure the IP settings according
to
| > the
| > | > requirements of your ISP, and then click Next.
| > | >
| > | > The network connection is now enabled.
| > | >
| > | > e. On the Local Network Connection page, under Connection Name,
click
| > | > Server Local Area Connection, and then click Next.
| > | >
| > | > f. Complete the Configure E-mail and Internet Connection Wizard.
| > | >
| > | > 2. If you have two network adapters on SBS and manual router
connection
| > to
| > | > broadband
| > | >
| > | > a. If you receive a dialog box that says that a UPnP router was
| > detected
| > | > and you want to configure the router automatically, go to the "Two
| > network
| > | > adapters - UPnP router connection to broadband" section.
| > | >
| > | > b. Click No to the question "Do you want the wizard to configure
the
| > | > router?"
| > | >
| > | > c. On the Connection Type page, click Broadband, and then click
Next.
| > | >
| > | > d. On the Broadband Connection page, under My server uses, click A
| > local
| > | > router device with an IP address, and then click Next.
| > | >
| > | > e. On the Router Connection page, next to Preferred DNS server and
| > | > Alternate DNS server, type the IP addresses that are provided by
your
| > ISP.
| > | > In the Local IP address of router box, type the IP address of the
| > router
| > | > that the server uses to connect to the router.
| > | >
| > | > f. Click to clear the My server uses a single network connection
for
| > both
| > | > Internet access and the local network check box, and then click
Next.
| > | >
| > | > g. On the Network Connection, You must enable and configure the
| > network
| > | > connection to your ISP page, under the Connection Name, click
Network
| > | > Connection.
| > | >
| > | > h. If your router provides DHCP, click Obtain an IP address
| > automatically
| > | > (use DHCP). If your router does not provide DHCP, click Use the
| > following
| > | > IP address, and then type the IP address and the subnet mask in
| > accordance
| > | > with the router settings. The default gateway is the IP address of
the
| > | > router.
| > | >
| > | > i. Click Next.
| > | >
| > | > The network connection is now enabled.
| > | >
| > | > j. On the Network Connection, You must click the connection for
your
| > ISP
| > | > and local network page, click Network Connection under the ISP
network
| > | > connection.
| > | >
| > | > k. Under the Local network connection, click Server Local Area
| > Connection,
| > | > and then click Next.
| > | >
|

Hello Terence,

Sorry for the delay. The remote access is working on PPPOE but I have error
messages 20111,20180 & 20186. My symantec automatic liveupdate has stopped
working as the internet connection goes on the broadband connection and it
tries to dial the settings I have typed in the PPPoE but fails.

WRT to your solution proposed below:

f. Click to clear the My server uses a single network connection for both
Internet access and the local network check box, and then click Next.

g. On the Network Connection, You must enable and configure the network
connection to your ISP page, under the Connection Name, click Network
Connection.

h. If your router provides DHCP, click Obtain an IP address automatically
(use DHCP). If your router does not provide DHCP, click Use the following
IP address, and then type the IP address and the subnet mask in accordance
with the router settings. The default gateway is the IP address of the
router. - DO I NEED TO USE THE SAME IP ADDRESS RANGE AS THAT ON THE SERVER
LOCAL AREA NETWORK FOR E.G 192.168.0.1 AND THE NETWORK CONNECTION
192.168.0.2? OR MUST IT BE A DIFFERENT RANGE OF IP ADDRESS?

Please note that here we do not use the PPPOE protocol and only PPPOA is
used.

Can you please let me know how to proceed further.

Thanking you in anticipation.

Kind regards
Manisha

"Terence Liu [MSFT]" wrote:

> Hello Manisha,
>
> Thank you for kind update.
>
> Base on my further research, I suggest that let's set PPPoE on your router
> and use broadband connection settings on your SBS.
>
> 1. Use broadband connection settings on your SBS (You have two network
> adapters on SBS and manual router connection to broadband)
>
> a. On the SBS 2003 Server open the Server Management console. Go to
> Standard Management\To Do List.
>
> b. Click the "Connect to the Internet" link.
>
> c. On the Connection Type page, click Broadband, and then click Next.
>
> d. On the Broadband Connection page, under My server uses, click A local
> router device with an IP address, and then click Next.
>
> e. On the Router Connection page, next to Preferred DNS server and
> Alternate DNS server, type the IP addresses that are provided by your ISP.
> In the Local IP address of router box, type the IP address of the router
> that the server uses to connect to the router.
>
> f. Click to clear the My server uses a single network connection for both
> Internet access and the local network check box, and then click Next.
>
> g. On the Network Connection, You must enable and configure the network
> connection to your ISP page, under the Connection Name, click Network
> Connection.
>
> h. If your router provides DHCP, click Obtain an IP address automatically
> (use DHCP). If your router does not provide DHCP, click Use the following
> IP address, and then type the IP address and the subnet mask in accordance
> with the router settings. The default gateway is the IP address of the
> router.
>
> i. Click Next.
>
> The network connection is now enabled.
>
> j. On the Network Connection, You must click the connection for your ISP
> and local network page, click Network Connection under the ISP network
> connection.
>
> k. Under the Local network connection, click Server Local Area Connection,
> and then click Next.
>
> l. Complete the Configure E-mail and Internet Connection Wizard.
>
> 2. Set PPPoE on your router. For the detail steps please contact your
> router vendor.
>
> Note: you can input your user name and password provided by your ISP in
> this step.
>
> 3. Run Remote Access wizard on SBS
>
> a) On the Small Business Server 2003-based server, click To Do List in the
> left pane of the Server Management console.
>
> b) Under Network Tasks, click Configure Remote Access.
>
> c) Click Next, click Enable Remote Access, click to select the VPN Access
> check box, and then click Next.
>
> d) Type the fully qualified public domain name (FQDN) of your server, click
> Next, and then click Finish.
>
> Important: please input your FQDN, but not IP address.
>
> e) When the wizard is completed, click Close.
>
> Hope these steps will give you some help.
>
> Thanks and have a nice day!
>
> Best regards,
>
> Terence Liu(MSFT)
>
> Microsoft CSS Online Newsgroup Support
>
> Get Secure! - www.microsoft.com/security
>
> ================================================== ===
> This newsgroup only focuses on SBS technical issues. If you have issues
> regarding other Microsoft products, you'd better post in the corresponding
> newsgroups so that they can be resolved in an efficient and timely manner.
> You can locate the newsgroup here:
> http://www.microsoft.com/communities...s/default.aspx
>
> When opening a new thread via the web interface, we recommend you check the
> "Notify me of replies" box to receive e-mail notifications when there are
> any updates in your thread. When responding to posts via your newsreader,
> please "Reply to Group" so that others may learn and benefit from your
> issue.
>
> Microsoft engineers can only focus on one issue per thread. Although we
> provide other information for your reference, we recommend you post
> different incidents in different threads to keep the thread clean. In doing
> so, it will ensure your issues are resolved in a timely manner.
>
> For urgent issues, you may want to contact Microsoft CSS directly. Please
> check http://support.microsoft.com for regional support phone numbers.
>
> Any input or comments in this thread are highly appreciated.
> ================================================== ===
>
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
> --------------------
> | Thread-Topic: Remote access recurrent disconnection
> | thread-index: Acdse05DHKjlKhrNS4KojBUg3FVJoQ==
> | X-WBNR-Posting-Host: 196.192.111.118
> | From: =?Utf-8?B?TWFuaXNoYQ==?= <>
> | References: <5EC8FB26-C9DE-4ACC-B82E->
> <>
> <2EEBF5C2-C8F9-4BCB-B39D->
> <>
> <85EC39CC-A27A-4CAD-B571->
> <>
> | Subject: RE: Remote access recurrent disconnection
> | Date: Thu, 22 Mar 2007 05:12:05 -0700
> | Lines: 325
> | Message-ID: <B922496C-B8B3-493C-8E1E->
> | MIME-Version: 1.0
> | Content-Type: text/plain;
> | charset="Utf-8"
> | Content-Transfer-Encoding: 7bit
> | X-Newsreader: Microsoft CDO for Windows 2000
> | Content-Class: urn:content-classes:message
> | Importance: normal
> | Priority: normal
> | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2757
> | Newsgroups: microsoft.public.windows.server.sbs
> | Path: TK2MSFTNGHUB02.phx.gbl
> | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:24562
> | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
> | X-Tomcat-NG: microsoft.public.windows.server.sbs
> |
> | Hello Terence,
> |
> | 1. I always run the remote access wizard after completing the CEICW.
> | 2.The remote and internet access were not slow before I changed the
> setting
> | to PPPoE. This morning, I changed the setting back that is using a
> local
> | router with fixed IP and the internet connection was fast and no
> | disconnection of web pages occurred. However I had to return the
> settings
> | back (PPPoE) as remote was not accessible.
> | 3.For event 20111 remoteaccess you did not mention anything. After
> applying
> | the setting for PPPoE, I'm getting this error after every 5 mins.
> |
> | 4. In my netgear router configuration I can see the PPPoE but it is not
> set
> | on this one. Instead it is using PPPoA in the encapsulation settings. I
> | tried to change it to PPPoE to see if this will help but we cannot get
> | internet or remote access.
> |
> | Please advise for further settings at your end.
> |
> | Thanks
> |
> | Regards
> | Manisha
> |
> | "Terence Liu [MSFT]" wrote:
> |
> | > Hello Manisha,
> | >
> | > Thank you for kind update.
> | >
> | > After you correct run the CEICW, I suggest you to run the Run Remote
> Access
> | > wizard again:
> | >
> | > Run Remote Access wizard on SBS
> | >
> | > a) On the Small Business Server 2003-based server, click To Do List in
> the
> | > left pane of the Server Management console.
> | >
> | > b) Under Network Tasks, click Configure Remote Access.
> | >
> | > c) Click Next, click Enable Remote Access, click to select the VPN
> Access
> | > check box, and then click Next.
> | >
> | > d) Type the fully qualified public domain name (FQDN) of your server,
> click
> | > Next, and then click Finish.
> | >
> | > Important: please input your FQDN, but not IP address.
> | >
> | > e) When the wizard is completed, click Close.
> | >
> | > For the performance issues:
> | >
> | > Remote access is slow.
> | > Internet connection is very slow
> | > The remote computer did not respond
> | > A large amount of memory is committed to applications and processes
> | >
> | > I suggest you to connect your Internet service provider, to confirm the
> | > bandwidth and stability of your Internet connection.
> | > Meanwhile, many worm viruses will tie up network bandwidth and server
> | > performance. I suggest you to install last antivirus software on whole
> | > network, do full scan.
> | >
> | > For the event log 529, it just means the VPN client enter incorrect
> | > username or password when they try to set up VPN connection.
> | >
> | > Please do not hesitate to let me know if this problem reoccurs or if
> | > there's anything else I can do for you.
> | >
> | > Thank you and have a nice day,
> | >
> | > Best regards,
> | >
> | > Terence Liu(MSFT)
> | >
> | > Microsoft CSS Online Newsgroup Support
> | >
> | > Get Secure! - www.microsoft.com/security
> | >
> | > ================================================== ===
> | > This newsgroup only focuses on SBS technical issues. If you have issues
> | > regarding other Microsoft products, you'd better post in the
> corresponding
> | > newsgroups so that they can be resolved in an efficient and timely
> manner.
> | > You can locate the newsgroup here:
> | > http://www.microsoft.com/communities...s/default.aspx
> | >
> | > When opening a new thread via the web interface, we recommend you check
> the
> | > "Notify me of replies" box to receive e-mail notifications when there
> are
> | > any updates in your thread. When responding to posts via your
> newsreader,
> | > please "Reply to Group" so that others may learn and benefit from your
> | > issue.
> | >
> | > Microsoft engineers can only focus on one issue per thread. Although we
> | > provide other information for your reference, we recommend you post
> | > different incidents in different threads to keep the thread clean. In
> doing
> | > so, it will ensure your issues are resolved in a timely manner.
> | >
> | > For urgent issues, you may want to contact Microsoft CSS directly.
> Please
> | > check http://support.microsoft.com for regional support phone numbers.
> | >
> | > Any input or comments in this thread are highly appreciated.
> | > ================================================== ===
> | >
> | > This posting is provided "AS IS" with no warranties, and confers no
> rights.
> | >
> | > --------------------
> | > | Thread-Topic: Remote access recurrent disconnection
> | > | thread-index: AcdrpJcXU9CokfSSRlOY86q7pejFXg==
> | > | X-WBNR-Posting-Host: 202.123.15.18
> | > | From: =?Utf-8?B?TWFuaXNoYQ==?= <>
> | > | References: <5EC8FB26-C9DE-4ACC-B82E->
> | > <>
> | > <2EEBF5C2-C8F9-4BCB-B39D->
> | > <>
> | > | Subject: RE: Remote access recurrent disconnection
> | > | Date: Wed, 21 Mar 2007 03:35:05 -0700
> | > | Lines: 381
> | > | Message-ID: <85EC39CC-A27A-4CAD-B571->
> | > | MIME-Version: 1.0
> | > | Content-Type: text/plain;
> | > | charset="Utf-8"
> | > | Content-Transfer-Encoding: 7bit
> | > | X-Newsreader: Microsoft CDO for Windows 2000
> | > | Content-Class: urn:content-classes:message
> | > | Importance: normal
> | > | Priority: normal
> | > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2757
> | > | Newsgroups: microsoft.public.windows.server.sbs
> | > | Path: TK2MSFTNGHUB02.phx.gbl
> | > | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:24257
> | > | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
> | > | X-Tomcat-NG: microsoft.public.windows.server.sbs
> | > |
> | > | Hello Terence,
> | > |
> | > | Thank you for your reply.
> | > |
> | > | I have followed the instructions below and the remote access works
> fine
> | > | without any disconnection. However there are several things I have
> noted:
> | > |

Hello Manisha,

Thank you for kind reply.

After analyze the error log 20111, 20180 and 20186, I suggest we try the
following steps to see if we can resolve this issue:

1. Ensure the VPN client only select PPTP protocol:

a. To open an existing connection, click Start, click Control Panel, click
Network and Internet Connections, and then click Network Connections.
b. Click the connection, and then click Change settings of this connection.
On the Networking tab, you can change the type of secure protocol, please
ensure select PPTP VPN.

2. On SBS, at a command prompt, type the following commands pressing ENTER
after each command:
net stop policyagent
net start policyagent
net stop remoteaccess
net start remoteaccess

Meanwhile, as you mentioned: DO I NEED TO USE THE SAME IP ADDRESS RANGE AS
THAT ON THE SERVER LOCAL AREA NETWORK FOR E.G 192.168.0.1 AND THE NETWORK
CONNECTION 192.168.0.2? OR MUST IT BE A DIFFERENT RANGE OF IP ADDRESS?

Yes, you have to use the same IP address range on your SBS as the router's
internal interface. For example, If your router's internal interface IP
address is 192.168.0.1 and mask is 255.255.255.0, you have to set the SBS
IP address as the 192.168.0.2 or 192.168.0.10, and the mask is
255.255.255.0. The default gateway of SBS must be 192.168.0.1.

If we can not resolve the issue after we perform the above steps, please
kindly help me collect some information for further investigation:

1. Run command "ipconfig /all > c:\ipconfig_sbs.txt" and "route print >
c:\route_sbs.txt" on SBS when the VPN connection is established, send the
files c:\ipconfig_sbs.txt and c:\route_sbs.txt to me at
v-

2. Run command "ipconfig /all > c:\ipconfig_client.txt" and "route print >
c:\route_client.txt" on remote VPN client when the VPN connection is
established, send the files c:\ipconfig_client.txt and c:\route_client.txt
to me at v-

Hope these steps will give you some help.

Thanks and have a nice day!

Best regards,

Terence Liu(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

================================================== ===
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities...s/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
================================================== ===

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
| Thread-Topic: Remote access recurrent disconnection
| thread-index: Aceiflxygr7/MBVSQ3m9C3/ZpqTDtA==
| X-WBNR-Posting-Host: 207.46.19.197
| From: =?Utf-8?B?TWFuaXNoYQ==?= <>
| References: <5EC8FB26-C9DE-4ACC-B82E->
<>
<2EEBF5C2-C8F9-4BCB-B39D->
<>
<85EC39CC-A27A-4CAD-B571->
<>
<B922496C-B8B3-493C-8E1E->
<>
| Subject: RE: Remote access recurrent disconnection
| Date: Tue, 29 May 2007 22:50:00 -0700
| Lines: 336
| Message-ID: <8D3B7EAA-313E-420D-943E->
| MIME-Version: 1.0
| Content-Type: text/plain;
| charset="Utf-8"
| Content-Transfer-Encoding: 7bit
| X-Newsreader: Microsoft CDO for Windows 2000
| Content-Class: urn:content-classes:message
| Importance: normal
| Priority: normal
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826
| Newsgroups: microsoft.public.windows.server.sbs
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:40255
| NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| Hello Terence,
|
| Sorry for the delay. The remote access is working on PPPOE but I have
error
| messages 20111,20180 & 20186. My symantec automatic liveupdate has
stopped
| working as the internet connection goes on the broadband connection and
it
| tries to dial the settings I have typed in the PPPoE but fails.
|
| WRT to your solution proposed below:
|
| f. Click to clear the My server uses a single network connection for both
| Internet access and the local network check box, and then click Next.
|
| g. On the Network Connection, You must enable and configure the network
| connection to your ISP page, under the Connection Name, click Network
| Connection.
|
| h. If your router provides DHCP, click Obtain an IP address automatically
| (use DHCP). If your router does not provide DHCP, click Use the following
| IP address, and then type the IP address and the subnet mask in
accordance
| with the router settings. The default gateway is the IP address of the
| router. - DO I NEED TO USE THE SAME IP ADDRESS RANGE AS THAT ON THE
SERVER
| LOCAL AREA NETWORK FOR E.G 192.168.0.1 AND THE NETWORK CONNECTION
| 192.168.0.2? OR MUST IT BE A DIFFERENT RANGE OF IP ADDRESS?
|
| Please note that here we do not use the PPPOE protocol and only PPPOA is
| used.
|
| Can you please let me know how to proceed further.
|
| Thanking you in anticipation.
|
| Kind regards
| Manisha
|
| "Terence Liu [MSFT]" wrote:
|
| > Hello Manisha,
| >
| > Thank you for kind update.
| >
| > Base on my further research, I suggest that let's set PPPoE on your
router
| > and use broadband connection settings on your SBS.
| >
| > 1. Use broadband connection settings on your SBS (You have two network
| > adapters on SBS and manual router connection to broadband)
| >
| > a. On the SBS 2003 Server open the Server Management console. Go to
| > Standard Management\To Do List.
| >
| > b. Click the "Connect to the Internet" link.
| >
| > c. On the Connection Type page, click Broadband, and then click Next.
| >
| > d. On the Broadband Connection page, under My server uses, click A
local
| > router device with an IP address, and then click Next.
| >
| > e. On the Router Connection page, next to Preferred DNS server and
| > Alternate DNS server, type the IP addresses that are provided by your
ISP.
| > In the Local IP address of router box, type the IP address of the
router
| > that the server uses to connect to the router.
| >
| > f. Click to clear the My server uses a single network connection for
both
| > Internet access and the local network check box, and then click Next.
| >
| > g. On the Network Connection, You must enable and configure the
network
| > connection to your ISP page, under the Connection Name, click Network
| > Connection.
| >
| > h. If your router provides DHCP, click Obtain an IP address
automatically
| > (use DHCP). If your router does not provide DHCP, click Use the
following
| > IP address, and then type the IP address and the subnet mask in
accordance
| > with the router settings. The default gateway is the IP address of the
| > router.
| >
| > i. Click Next.
| >
| > The network connection is now enabled.
| >
| > j. On the Network Connection, You must click the connection for your
ISP
| > and local network page, click Network Connection under the ISP network
| > connection.
| >
| > k. Under the Local network connection, click Server Local Area
Connection,
| > and then click Next.
| >
| > l. Complete the Configure E-mail and Internet Connection Wizard.
| >
| > 2. Set PPPoE on your router. For the detail steps please contact your
| > router vendor.
| >
| > Note: you can input your user name and password provided by your ISP in
| > this step.
| >
| > 3. Run Remote Access wizard on SBS
| >
| > a) On the Small Business Server 2003-based server, click To Do List in
the
| > left pane of the Server Management console.
| >
| > b) Under Network Tasks, click Configure Remote Access.
| >
| > c) Click Next, click Enable Remote Access, click to select the VPN
Access
| > check box, and then click Next.
| >
| > d) Type the fully qualified public domain name (FQDN) of your server,
click
| > Next, and then click Finish.
| >
| > Important: please input your FQDN, but not IP address.
| >
| > e) When the wizard is completed, click Close.
| >
| > Hope these steps will give you some help.
| >
| > Thanks and have a nice day!
| >
| > Best regards,
| >
| > Terence Liu(MSFT)
| >
| > Microsoft CSS Online Newsgroup Support
| >
| > Get Secure! - www.microsoft.com/security
| >
| > ================================================== ===
| > This newsgroup only focuses on SBS technical issues. If you have issues
| > regarding other Microsoft products, you'd better post in the
corresponding
| > newsgroups so that they can be resolved in an efficient and timely
manner.
| > You can locate the newsgroup here:
| > http://www.microsoft.com/communities...s/default.aspx
| >
| > When opening a new thread via the web interface, we recommend you check
the
| > "Notify me of replies" box to receive e-mail notifications when there
are
| > any updates in your thread. When responding to posts via your
newsreader,
| > please "Reply to Group" so that others may learn and benefit from your
| > issue.
| >
| > Microsoft engineers can only focus on one issue per thread. Although we
| > provide other information for your reference, we recommend you post
| > different incidents in different threads to keep the thread clean. In
doing
| > so, it will ensure your issues are resolved in a timely manner.
| >
| > For urgent issues, you may want to contact Microsoft CSS directly.
Please
| > check http://support.microsoft.com for regional support phone numbers.
| >
| > Any input or comments in this thread are highly appreciated.
| > ================================================== ===
| >
| > This posting is provided "AS IS" with no warranties, and confers no
rights.
| >
| > --------------------
| > | Thread-Topic: Remote access recurrent disconnection
| > | thread-index: Acdse05DHKjlKhrNS4KojBUg3FVJoQ==
| > | X-WBNR-Posting-Host: 196.192.111.118
| > | From: =?Utf-8?B?TWFuaXNoYQ==?= <>
| > | References: <5EC8FB26-C9DE-4ACC-B82E->
| > <>
| > <2EEBF5C2-C8F9-4BCB-B39D->
| > <>
| > <85EC39CC-A27A-4CAD-B571->
| > <>
| > | Subject: RE: Remote access recurrent disconnection
| > | Date: Thu, 22 Mar 2007 05:12:05 -0700
| > | Lines: 325
| > | Message-ID: <B922496C-B8B3-493C-8E1E->
| > | MIME-Version: 1.0
| > | Content-Type: text/plain;
| > | charset="Utf-8"
| > | Content-Transfer-Encoding: 7bit
| > | X-Newsreader: Microsoft CDO for Windows 2000
| > | Content-Class: urn:content-classes:message
| > | Importance: normal
| > | Priority: normal
| > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2757
| > | Newsgroups: microsoft.public.windows.server.sbs
| > | Path: TK2MSFTNGHUB02.phx.gbl
| > | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:24562
| > | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| > | X-Tomcat-NG: microsoft.public.windows.server.sbs
| > |
| > | Hello Terence,
| > |
| > | 1. I always run the remote access wizard after completing the CEICW.
| > | 2.The remote and internet access were not slow before I changed the
| > setting
| > | to PPPoE. This morning, I changed the setting back that is using a
| > local
| > | router with fixed IP and the internet connection was fast and no
| > | disconnection of web pages occurred. However I had to return the
| > settings
| > | back (PPPoE) as remote was not accessible.
| > | 3.For event 20111 remoteaccess you did not mention anything. After
| > applying
| > | the setting for PPPoE, I'm getting this error after every 5 mins.
| > |
| > | 4. In my netgear router configuration I can see the PPPoE but it is
not
| > set
| > | on this one. Instead it is using PPPoA in the encapsulation
settings. I
| > | tried to change it to PPPoE to see if this will help but we cannot
get
| > | internet or remote access.
| > |
| > | Please advise for further settings at your end.
| > |
| > | Thanks
| > |
| > | Regards
| > | Manisha
| > |
| > | "Terence Liu [MSFT]" wrote:
| > |
| > | > Hello Manisha,
| > | >
| > | > Thank you for kind update.
| > | >
| > | > After you correct run the CEICW, I suggest you to run the Run
Remote
| > Access
| > | > wizard again:
| > | >
| > | > Run Remote Access wizard on SBS
| > | >
| > | > a) On the Small Business Server 2003-based server, click To Do List
in
| > the
| > | > left pane of the Server Management console.
| > | >
| > | > b) Under Network Tasks, click Configure Remote Access.
| > | >
| > | > c) Click Next, click Enable Remote Access, click to select the VPN
| > Access
| > | > check box, and then click Next.
| > | >
| > | > d) Type the fully qualified public domain name (FQDN) of your
server,
| > click
| > | > Next, and then click Finish.
| > | >
| > | > Important: please input your FQDN, but not IP address.
| > | >
| > | > e) When the wizard is completed, click Close.
| > | >
| > | > For the performance issues:
| > | >
| > | > Remote access is slow.
| > | > Internet connection is very slow
| > | > The remote computer did not respond
| > | > A large amount of memory is committed to applications and processes
| > | >
| > | > I suggest you to connect your Internet service provider, to confirm
the
| > | > bandwidth and stability of your Internet connection.
| > | > Meanwhile, many worm viruses will tie up network bandwidth and
server
| > | > performance. I suggest you to install last antivirus software on
whole
| > | > network, do full scan.
| > | >
| > | > For the event log 529, it just means the VPN client enter incorrect
| > | > username or password when they try to set up VPN connection.
| > | >
| > | > Please do not hesitate to let me know if this problem reoccurs or
if
| > | > there's anything else I can do for you.
| > | >
| > | > Thank you and have a nice day,
| > | >
| > | > Best regards,
| > | >
| > | > Terence Liu(MSFT)
| > | >
| > | > Microsoft CSS Online Newsgroup Support
| > | >
| > | > Get Secure! - www.microsoft.com/security
| > | >
| > | > ================================================== ===
| > | > This newsgroup only focuses on SBS technical issues. If you have
issues
| > | > regarding other Microsoft products, you'd better post in the
| > corresponding
| > | > newsgroups so that they can be resolved in an efficient and timely
| > manner.
| > | > You can locate the newsgroup here:
| > | > http://www.microsoft.com/communities...s/default.aspx
| > | >
| > | > When opening a new thread via the web interface, we recommend you
check
| > the
| > | > "Notify me of replies" box to receive e-mail notifications when
there
| > are
| > | > any updates in your thread. When responding to posts via your
| > newsreader,
| > | > please "Reply to Group" so that others may learn and benefit from
your
| > | > issue.
| > | >
| > | > Microsoft engineers can only focus on one issue per thread.
Although we
| > | > provide other information for your reference, we recommend you post
| > | > different incidents in different threads to keep the thread clean.
In
| > doing
| > | > so, it will ensure your issues are resolved in a timely manner.
| > | >
| > | > For urgent issues, you may want to contact Microsoft CSS directly.
| > Please
| > | > check http://support.microsoft.com for regional support phone
numbers.
| > | >
| > | > Any input or comments in this thread are highly appreciated.
| > | > ================================================== ===
| > | >
| > | > This posting is provided "AS IS" with no warranties, and confers no
| > rights.
| > | >
| > | > --------------------
| > | > | Thread-Topic: Remote access recurrent disconnection
| > | > | thread-index: AcdrpJcXU9CokfSSRlOY86q7pejFXg==
| > | > | X-WBNR-Posting-Host: 202.123.15.18
| > | > | From: =?Utf-8?B?TWFuaXNoYQ==?= <>
| > | > | References: <5EC8FB26-C9DE-4ACC-B82E->
| > | > <>
| > | > <2EEBF5C2-C8F9-4BCB-B39D->
| > | > <>
| > | > | Subject: RE: Remote access recurrent disconnection
| > | > | Date: Wed, 21 Mar 2007 03:35:05 -0700
| > | > | Lines: 381
| > | > | Message-ID: <85EC39CC-A27A-4CAD-B571->
| > | > | MIME-Version: 1.0
| > | > | Content-Type: text/plain;
| > | > | charset="Utf-8"
| > | > | Content-Transfer-Encoding: 7bit
| > | > | X-Newsreader: Microsoft CDO for Windows 2000
| > | > | Content-Class: urn:content-classes:message
| > | > | Importance: normal
| > | > | Priority: normal
| > | > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2757
| > | > | Newsgroups: microsoft.public.windows.server.sbs
| > | > | Path: TK2MSFTNGHUB02.phx.gbl
| > | > | Xref: TK2MSFTNGHUB02.phx.gbl
microsoft.public.windows.server.sbs:24257
| > | > | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| > | > | X-Tomcat-NG: microsoft.public.windows.server.sbs
| > | > |
| > | > | Hello Terence,
| > | > |
| > | > | Thank you for your reply.
| > | > |
| > | > | I have followed the instructions below and the remote access
works
| > fine
| > | > | without any disconnection. However there are several things I
have
| > noted:
| > | > |
|