Remote assistance between XP and Vista machines

Hello,

A friend needs me to help troubleshoot an application on his Windows
Vista machine. I have an XP machine, and both of happen to use routers
at home (he lives in a different city), and neither of us have unique
IP addresses, just local IP addresses and the address of our routers.
Connecting to each others machines is therefore a bit tricky. I'd
appreciate help in starting a remote assistance session with him.

Thanks,

- Olumide

Speaking quite frankly I highly suggest using TeamViewer as an alternative
to Remote Assistance [RA]. In my experience its much faster and easier to
use than RA. TeamViewer is free for personal use. Using their connection
servers you or your friend don't need to worry about opening ports on any
routers or firewalls your behind.

http://www.teamviewer.com/index.aspx

Good luck...

--

Al Jarvi (MS-MVP Windows - Desktop User Experience)

Please post *ALL* questions and replies to the news group for the
mutual benefit of all of us...
The MS-MVP Program - http://mvp.support.microsoft.com
This posting is provided "AS IS" with no warranties, and confers no
rights...
How to ask a question
http://support.microsoft.com/KB/555375

"Olumide" <> wrote in message
news:6710a388-d20f-43ed-b917-...
> Hello,
>
> A friend needs me to help troubleshoot an application on his Windows
> Vista machine. I have an XP machine, and both of happen to use routers
> at home (he lives in a different city), and neither of us have unique
> IP addresses, just local IP addresses and the address of our routers.
> Connecting to each others machines is therefore a bit tricky. I'd
> appreciate help in starting a remote assistance session with him.
>
> Thanks,
>
> - Olumide

The RDP uses TCP port 3389. You need to open that port on the router
connected to the computer you are trying to access. Then use
www.whatismyip.com to get the IP address to use for the connection.


--
Ignore posts made by the person called Leythos, he is a stalker who's been
obsessed with me for years ever since I spurned his advances towards me.




"Olumide" <> wrote in message
news:6710a388-d20f-43ed-b917-...
> Hello,
>
> A friend needs me to help troubleshoot an application on his Windows
> Vista machine. I have an XP machine, and both of happen to use routers
> at home (he lives in a different city), and neither of us have unique
> IP addresses, just local IP addresses and the address of our routers.
> Connecting to each others machines is therefore a bit tricky. I'd
> appreciate help in starting a remote assistance session with him.
>
> Thanks,
>
> - Olumide

Sooner Al [MVP] wrote:

> Speaking quite frankly I highly suggest using TeamViewer as an alternative
> to Remote Assistance [RA]. In my experience its much faster and easier to
> use than RA. TeamViewer is free for personal use. Using their connection
> servers you or your friend don't need to worry about opening ports on any
> routers or firewalls your behind.
>
> http://www.teamviewer.com/index.aspx

I don't usually do "me too" postings, but I want to second that. TeamViewer
is really, really excellent. Of course if the OP wants it for business, it
is crazy expensive. But for personal use it is perfect.

Malke
--
MS-MVP
Elephant Boy Computers
www.elephantboycomputers.com
Don't Panic!

"Malke" <> wrote in message
news:...
> Sooner Al [MVP] wrote:
>
>> Speaking quite frankly I highly suggest using TeamViewer as an
>> alternative
>> to Remote Assistance [RA]. In my experience its much faster and easier
>> to
>> use than RA. TeamViewer is free for personal use. Using their
>> connection
>> servers you or your friend don't need to worry about opening ports on
>> any
>> routers or firewalls your behind.
>>
>> http://www.teamviewer.com/index.aspx
>
> I don't usually do "me too" postings, but I want to second that.
> TeamViewer
> is really, really excellent. Of course if the OP wants it for business,
> it
> is crazy expensive. But for personal use it is perfect.

http://www.teamviewer.com/products/screenshots.aspx

This is a one time - to connect to family to fix PC - use so when I just
visited ,I see that "TeamViewer is free for private use.", but looks like
2 versions. Is it right that the 'would-be host' downloads the
"Supporter Module" package and the client PC downloads "Customer Module" ?

- Bobb - wrote:

> This is a one time - to connect to family to fix PC - use so when I just
> visited ,I see that "TeamViewer is free for private use.", but looks like
> 2 versions. Is it right that the 'would-be host' downloads the
> "Supporter Module" package and the client PC downloads "Customer Module" ?

The person doing the supporting (you, presumably) downloads and installs the
Supporter Module. The person getting the support downloads the Customer
Module, TeamViewerQS.exe. No installation is necessary on the Customer
Module side; the supported person simply double-clicks the executable and
reads the ID# and password to the supporter.

Malke
--
MS-MVP
Elephant Boy Computers - Don't Panic!
FAQ - http://www.elephantboycomputers.com/#FAQ

Excellent - thank you.

"Malke" <> wrote in message
news:...
>- Bobb - wrote:
>
>> This is a one time - to connect to family to fix PC - use so when I
>> just
>> visited ,I see that "TeamViewer is free for private use.", but looks
>> like
>> 2 versions. Is it right that the 'would-be host' downloads the
>> "Supporter Module" package and the client PC downloads "Customer
>> Module" ?
>
> The person doing the supporting (you, presumably) downloads and installs
> the
> Supporter Module. The person getting the support downloads the Customer
> Module, TeamViewerQS.exe. No installation is necessary on the Customer
> Module side; the supported person simply double-clicks the executable
> and
> reads the ID# and password to the supporter.
>
> Malke
> --
> MS-MVP
> Elephant Boy Computers - Don't Panic!
> FAQ - http://www.elephantboycomputers.com/#FAQ
>

I have a i-mate PDA which is in XP mode, however, my PC is Vista..
:eek
How can I open my documents:sarc: (esp. CONTACTS!!:geek that SEEM t
be unreadable as they look like they are in programming formt!!
ALSO... does anyone know how to OPEN FILES that SEEM t
be in Windows Microsoft, but have a different .PWA no. (you know what
mean)? :cry: Is there anywhere to get these & how do I sync stuff fro
my computer to my PDA??? - that is w'out breaking out & havin
a nervous breakdown!

Thanx guys!!! I really, really, hope that s'one can assist who has ha
similar probs
Nicole Morell

--
vampiricvixen

vampiricvixen <> wrote:

>
>I have a i-mate PDA which is in XP mode, however, my PC is Vista...
>
>How can I open my documents:sarc: (esp. CONTACTS!!:geek that SEEM to
>be unreadable as they look like they are in programming formt!!!
> ALSO... does anyone know how to OPEN FILES that SEEM to
>be in Windows Microsoft, but have a different .PWA no. (you know what I
>mean)? :cry: Is there anywhere to get these & how do I sync stuff from
>my computer to my PDA??? - that is w'out breaking out & having
>a nervous breakdown!
>
>Thanx guys!!! I really, really, hope that s'one can assist who has had
>similar probs.
>Nicole Morello

Shitcan all the freakin' emoticons. Try to read the above to see why.