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Remote Assistance Losing Connection

 
 
rickstrand
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      04-18-2007
I'm attempting to assist another user using Vista Home Premium via Remote
Assistance from Vista Business. We connect fine and their desktop starts to
become visible but after about 30 seconds the session is ended. I'm not sure
what is happening, has anyone experienced something like this?

Here is the Remote Assitance Log:
<?xml version="1.0"?>
<SESSION><INVITATION_OPENED TIME="10:18 PM" DATE="April-14-07" EVENT="A
Remote Assistance invitation has been opened."/><CONNECTION_ESTABLISHED
TIME="10:18 PM" DATE="April-14-07" EVENT="A Remote Assistance connection has
been
established."></CONNECTION_ESTABLISHED><INCOMING_IP_ADDRESS
TIME="10:18 PM"
DATE="April-14-07">xxx.xx.xxx.xx</INCOMING_IP_ADDRESS><CONNECTION_ENDED
TIME="10:19 PM" DATE="April-14-07" EVENT="The Remote Assistance connection
has ended."/><INVITATION_CLOSED TIME="10:19 PM" DATE="April-14-07" EVENT="A
Remote Assistance invitation has been closed."/></SESSION>
 
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