This appears to be the information that I was looking for.
Let me summarize:
In Windows XP, despite Windows Live having the Remote Assistance Function,
you actually need Windows Messenger installed someplace on the system in
order for the functionality to work? I guess after you install it you have
to make sure it doesn't log in itself?
Are there any other requirements? I have seen some indication in posting
that the UPnP must be enabled and allowed via Firewall. Is there a post or
official that details all of the requirements? The reason I ask is that I
thought for sure my target system had Messenger on it, and since I only see
the system once per month, I want to try everything I can in the short period
that I am at that location.
Thanks!
"Jonathan Kay [MVP]" wrote:
> Hi Tim,
>
> I know, it's rather silly -- both the incorrect message and the fact that it even needs
> Windows Messenger in the first place. The problem is that RA in XP was designed with the
> assumption that Windows Messenger would be the only application using it in this way, of
> course things changed and so this little odd requirement is still necessary.
>
> On the plus side, in Vista (and Windows 7) this has all been sorted out.
>
> --
> Jonathan Kay
> Microsoft MVP - Windows Live Messenger
> MSN Messenger/Windows Messenger
> MessengerGeek Blog: http://www.messengergeek.com
> Messenger Resources: http://messenger.jonathankay.com
> (c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation
> --
>
> "Tim Buktu" <Tim > wrote in message
> news:E5BA7443-B2DE-4263-860A-...
> > Thanks Jonathon. I actually figured this out after an "aha!" moment I had
> > this afternoon. After installing the newest Live version, my old Windows
> > messenger started logging itself on without a password and I could not stop
> > it from doing so, and I got fed up and uninstalled it. It was two days
> > before I needed RA and I couldn;t see whay it wouldn't work and then it hit
> > me... the silly thing is looking for the old windows version.... duh! I
> > never would have thought that the functionality of that important part of the
> > program was left hanging on to the old program that has been obsolete for a
> > few years now LOL! thanks for the quick response.
> >
> > "Jonathan Kay [MVP]" wrote:
> >
> >> Greetings Tim,
> >>
> >> What version of Windows are you using? If you are using Windows XP, what this message
> >> *should* say (this bug has been punted over and over) is that you need the largest Windows
> >> Messenger (not Live) installed for Remote Assistance to be functional within Windows Live
> >> Messenger.
> >>
> >> As such if this is the case, download and install Windows Messenger 5.1:
> >> http://microsoft.com/downloads/detai...f-9157a3b3d774
> >>
> >> After that's installed, then you can use RA in Windows Live Messenger, and you can ignore
> >> the
> >> fact you have Windows Messenger 5.1 installed on the system going forwards.
> >>
> >> --
> >> Jonathan Kay
> >> Microsoft MVP - Windows Live Messenger
> >> MSN Messenger/Windows Messenger
> >> MessengerGeek Blog: http://www.messengergeek.com
> >> Messenger Resources: http://messenger.jonathankay.com
> >> (c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation
> >> --
> >>
> >> "Tim Buktu" <Tim > wrote in message
> >> news:26855C54-1A81-454B-A4E1-...
> >> > I downloaded the newest version of Windows Live 2009 from Microsoft today and
> >> > now I cannot connect with remote assistance to help anyone of my friends. In
> >> > Messenger when they ask for assistance it says "friend wants to use the
> >> > Remote Assistance feature with you, but you need to update your version of
> >> > Messenger first. Please go to the Windows Live Messenger update site to
> >> > install the latest version". have the latest version. I asked him for
> >> > remote assista and he accepted and then nothing happened at all at either
> >> > end. No errors... nothing. I tried launching RA from the Start menu and it
> >> > says I do not have Messenger installed. What do I do to fix this problem?
> >>
> >>
> >>
>
>
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