Remote Assistance for novice with XP to expert with Vista

What are the things that an expert running Vista needs to know to
successfully help a novice running XP via Remote Assistance?

I support friends and family via RA. In the XP to XP world I found that
using Live Messenger was generally reliable. I have now upgraded to Vista
Ultimate. I get a variety of failue scenarios trying to accept invitations
now. No successes.

Most commonly, I get one of the following:
1. I accept the invitation. The novice gets a notice in Messenger that I
have accepted, but nothing else happens on either computer.
2. I accept the invitation. The novice gets a notice and a dialog box to
grant sharing permission. I get an indication that I am viewing the novice
desktop, but my screen is black.
3. I accept, the novice gets a notice in Messenger and I get an indication
that an attempt is being made. Eventually times out saying novice must have
stepped away from computer.

I can deal with firewalls, registries, and more. I find lots of snippets
here and there that give me clues, but can't find my way to a definitive
approach.

Can someone point me to a KB article or something else that could answer
this simple question.... What are the things that an expert running Vista
needs to know to successfully help a novice running XP via Remote Assistance?


-=Rich=-

forget all that... and use www.crossloop.com

you can thank me later for this tip...

2 things you must have in mind, disable UAC and Defender before the session,
since these have some problems with crossloop




"urbanmicro" <> wrote in message
news:EEECC118-62A5-4200-A9F4-...
> What are the things that an expert running Vista needs to know to
> successfully help a novice running XP via Remote Assistance?
>
> I support friends and family via RA. In the XP to XP world I found that
> using Live Messenger was generally reliable. I have now upgraded to Vista
> Ultimate. I get a variety of failue scenarios trying to accept
> invitations
> now. No successes.
>
> Most commonly, I get one of the following:
> 1. I accept the invitation. The novice gets a notice in Messenger that I
> have accepted, but nothing else happens on either computer.
> 2. I accept the invitation. The novice gets a notice and a dialog box to
> grant sharing permission. I get an indication that I am viewing the
> novice
> desktop, but my screen is black.
> 3. I accept, the novice gets a notice in Messenger and I get an
> indication
> that an attempt is being made. Eventually times out saying novice must
> have
> stepped away from computer.
>
> I can deal with firewalls, registries, and more. I find lots of snippets
> here and there that give me clues, but can't find my way to a definitive
> approach.
>
> Can someone point me to a KB article or something else that could answer
> this simple question.... What are the things that an expert running Vista
> needs to know to successfully help a novice running XP via Remote
> Assistance?
>
>
> -=Rich=-

Disabling UAC is an invitation fro a disaster and most likely is given by a
malware writer.

people using remote desktop and remote assistance with Vista and Vista/XP.
It is not easy but doable.

Most likely your accounts or or permissions are set incorrectly.

Just do some research.


"urbanmicro" <> wrote in message
news:EEECC118-62A5-4200-A9F4-...
> What are the things that an expert running Vista needs to know to
> successfully help a novice running XP via Remote Assistance?
>
> I support friends and family via RA. In the XP to XP world I found that
> using Live Messenger was generally reliable. I have now upgraded to Vista
> Ultimate. I get a variety of failue scenarios trying to accept
> invitations
> now. No successes.
>
> Most commonly, I get one of the following:
> 1. I accept the invitation. The novice gets a notice in Messenger that I
> have accepted, but nothing else happens on either computer.
> 2. I accept the invitation. The novice gets a notice and a dialog box to
> grant sharing permission. I get an indication that I am viewing the
> novice
> desktop, but my screen is black.
> 3. I accept, the novice gets a notice in Messenger and I get an
> indication
> that an attempt is being made. Eventually times out saying novice must
> have
> stepped away from computer.
>
> I can deal with firewalls, registries, and more. I find lots of snippets
> here and there that give me clues, but can't find my way to a definitive
> approach.
>
> Can someone point me to a KB article or something else that could answer
> this simple question.... What are the things that an expert running Vista
> needs to know to successfully help a novice running XP via Remote
> Assistance?
>
>
> -=Rich=-

He will thank you for the tip when his private information will be stolid
from his computer with your "free Trojan horse."

"cheen" <> wrote in message
news:...
> forget all that... and use www.crossloop.com
>
> you can thank me later for this tip...
>
> 2 things you must have in mind, disable UAC and Defender before the
> session, since these have some problems with crossloop
>
>
>
>
> "urbanmicro" <> wrote in message
> news:EEECC118-62A5-4200-A9F4-...
>> What are the things that an expert running Vista needs to know to
>> successfully help a novice running XP via Remote Assistance?
>>
>> I support friends and family via RA. In the XP to XP world I found that
>> using Live Messenger was generally reliable. I have now upgraded to
>> Vista
>> Ultimate. I get a variety of failue scenarios trying to accept
>> invitations
>> now. No successes.
>>
>> Most commonly, I get one of the following:
>> 1. I accept the invitation. The novice gets a notice in Messenger that
>> I
>> have accepted, but nothing else happens on either computer.
>> 2. I accept the invitation. The novice gets a notice and a dialog box
>> to
>> grant sharing permission. I get an indication that I am viewing the
>> novice
>> desktop, but my screen is black.
>> 3. I accept, the novice gets a notice in Messenger and I get an
>> indication
>> that an attempt is being made. Eventually times out saying novice must
>> have
>> stepped away from computer.
>>
>> I can deal with firewalls, registries, and more. I find lots of snippets
>> here and there that give me clues, but can't find my way to a definitive
>> approach.
>>
>> Can someone point me to a KB article or something else that could answer
>> this simple question.... What are the things that an expert running
>> Vista
>> needs to know to successfully help a novice running XP via Remote
>> Assistance?
>>
>>
>> -=Rich=-
>
>

I use Remote Assistance to help XP users from my Vista machine but I use the
email method. If they have Outlook Express I tell them to pick the email
option if not I have them pick the Create a File option and email it to me
with whatever they use for email. Have never had a problem connecting.

"urbanmicro" <> wrote in message
news:EEECC118-62A5-4200-A9F4-...
> What are the things that an expert running Vista needs to know to
> successfully help a novice running XP via Remote Assistance?
>
> I support friends and family via RA. In the XP to XP world I found that
> using Live Messenger was generally reliable. I have now upgraded to Vista
> Ultimate. I get a variety of failue scenarios trying to accept
> invitations
> now. No successes.
>
> Most commonly, I get one of the following:
> 1. I accept the invitation. The novice gets a notice in Messenger that I
> have accepted, but nothing else happens on either computer.
> 2. I accept the invitation. The novice gets a notice and a dialog box to
> grant sharing permission. I get an indication that I am viewing the
> novice
> desktop, but my screen is black.
> 3. I accept, the novice gets a notice in Messenger and I get an
> indication
> that an attempt is being made. Eventually times out saying novice must
> have
> stepped away from computer.
>
> I can deal with firewalls, registries, and more. I find lots of snippets
> here and there that give me clues, but can't find my way to a definitive
> approach.
>
> Can someone point me to a KB article or something else that could answer
> this simple question.... What are the things that an expert running Vista
> needs to know to successfully help a novice running XP via Remote
> Assistance?
>
>
> -=Rich=-

--
Mark R. Cusumano
Skype Name: mark.cusumano
Web: http://The-Padded-Cell.spaces.live.com

you are an ignorant, computer illiterate idiot!

You are number one DUMBO of this newsgroup.

I would insult you more but I dont even want to waste that time on you


"AlexB" <> wrote in message
news:%...
> He will thank you for the tip when his private information will be stolid
> from his computer with your "free Trojan horse."
>
> "cheen" <> wrote in message
> news:...
>> forget all that... and use www.crossloop.com
>>
>> you can thank me later for this tip...
>>
>> 2 things you must have in mind, disable UAC and Defender before the
>> session, since these have some problems with crossloop
>>
>>
>>
>>
>> "urbanmicro" <> wrote in message
>> news:EEECC118-62A5-4200-A9F4-...
>>> What are the things that an expert running Vista needs to know to
>>> successfully help a novice running XP via Remote Assistance?
>>>
>>> I support friends and family via RA. In the XP to XP world I found that
>>> using Live Messenger was generally reliable. I have now upgraded to
>>> Vista
>>> Ultimate. I get a variety of failue scenarios trying to accept
>>> invitations
>>> now. No successes.
>>>
>>> Most commonly, I get one of the following:
>>> 1. I accept the invitation. The novice gets a notice in Messenger that
>>> I
>>> have accepted, but nothing else happens on either computer.
>>> 2. I accept the invitation. The novice gets a notice and a dialog box
>>> to
>>> grant sharing permission. I get an indication that I am viewing the
>>> novice
>>> desktop, but my screen is black.
>>> 3. I accept, the novice gets a notice in Messenger and I get an
>>> indication
>>> that an attempt is being made. Eventually times out saying novice must
>>> have
>>> stepped away from computer.
>>>
>>> I can deal with firewalls, registries, and more. I find lots of
>>> snippets
>>> here and there that give me clues, but can't find my way to a definitive
>>> approach.
>>>
>>> Can someone point me to a KB article or something else that could answer
>>> this simple question.... What are the things that an expert running
>>> Vista
>>> needs to know to successfully help a novice running XP via Remote
>>> Assistance?
>>>
>>>
>>> -=Rich=-
>>
>>
>

urbanmicro;615630 Wrote:
> What are the things that an expert running Vista needs to know t
> successfully help a novice running XP via Remote Assistance
>
> I support friends and family via RA. In the XP to XP world I found tha
> using Live Messenger was generally reliable. I have now upgraded t
> Vist
> Ultimate. I get a variety of failue scenarios trying to accep
> invitation
> now. No successes
>
> Most commonly, I get one of the following
> 1. I accept the invitation. The novice gets a notice in Messenger tha
>
> have accepted, but nothing else happens on either computer
> 2. I accept the invitation. The novice gets a notice and a dialog bo
> t
> grant sharing permission. I get an indication that I am viewing th
> novic
> desktop, but my screen is black
> 3. I accept, the novice gets a notice in Messenger and I get a
> indicatio
> that an attempt is being made. Eventually times out saying novice mus
> hav
> stepped away from computer
>
> I can deal with firewalls, registries, and more. I find lots o
> snippet
> here and there that give me clues, but can't find my way to
> definitiv
> approach
>
> Can someone point me to a KB article or something else that coul
> answe
> this simple question.... What are the things that an expert runnin
> Vist
> needs to know to successfully help a novice running XP via Remot
> Assistance
>
>
> -=Rich=

Hi Rich

This may be able to help. It also has some links to KB articles

http://www.vistax64.com/tutorials/11...assistance.htm

Shaw

--
Brin

*There are no dumb questions, just the people that do not ask them.*
'*Vista Forums*
(http://www.vistax64.com/index.php?referrerid=2980)
*Please post feedback to help others.*

cheen,
I side with AlexB in this one and don't see how insulting people is helpful.
My first thought when I read your suggestion is that disabling or crippling
existing protections is exactly what I don't want to do. And I have been
working with PCs and networks since they were still called micro-computers
and Ethernet and Novell were still in beta testing.

I didn't even waste time looking into "crossloop".

-=Rich=-

"cheen" wrote:

> you are an ignorant, computer illiterate idiot!
>
> You are number one DUMBO of this newsgroup.
>
> I would insult you more but I dont even want to waste that time on you
>
>
> "AlexB" <> wrote in message
> news:%...
> > He will thank you for the tip when his private information will be stolid
> > from his computer with your "free Trojan horse."
> >
> > "cheen" <> wrote in message
> > news:...
> >> forget all that... and use www.crossloop.com
> >>
> >> you can thank me later for this tip...
> >>
> >> 2 things you must have in mind, disable UAC and Defender before the
> >> session, since these have some problems with crossloop
> >>
> >>
> >>
> >>
> >> "urbanmicro" <> wrote in message
> >> news:EEECC118-62A5-4200-A9F4-...
> >>> What are the things that an expert running Vista needs to know to
> >>> successfully help a novice running XP via Remote Assistance?
> >>>
> >>> I support friends and family via RA. In the XP to XP world I found that
> >>> using Live Messenger was generally reliable. I have now upgraded to
> >>> Vista
> >>> Ultimate. I get a variety of failue scenarios trying to accept
> >>> invitations
> >>> now. No successes.
> >>>
> >>> Most commonly, I get one of the following:
> >>> 1. I accept the invitation. The novice gets a notice in Messenger that
> >>> I
> >>> have accepted, but nothing else happens on either computer.
> >>> 2. I accept the invitation. The novice gets a notice and a dialog box
> >>> to
> >>> grant sharing permission. I get an indication that I am viewing the
> >>> novice
> >>> desktop, but my screen is black.
> >>> 3. I accept, the novice gets a notice in Messenger and I get an
> >>> indication
> >>> that an attempt is being made. Eventually times out saying novice must
> >>> have
> >>> stepped away from computer.
> >>>
> >>> I can deal with firewalls, registries, and more. I find lots of
> >>> snippets
> >>> here and there that give me clues, but can't find my way to a definitive
> >>> approach.
> >>>
> >>> Can someone point me to a KB article or something else that could answer
> >>> this simple question.... What are the things that an expert running
> >>> Vista
> >>> needs to know to successfully help a novice running XP via Remote
> >>> Assistance?
> >>>
> >>>
> >>> -=Rich=-
> >>
> >>
> >
>
>
>

Mark,
Are you using Vista against XP novices?

Independent of this particular challenge, I had trouble with email
invitations due either to NAT or DHCP IP address changes in the past. Was
having pretty good luck with Messenger until this. Your suggestion is worth
a try.

I'll keep digging until I solve this one way or another.
-=Rich=-

"Mark R. Cusumano" wrote:

> I use Remote Assistance to help XP users from my Vista machine but I use the
> email method. If they have Outlook Express I tell them to pick the email
> option if not I have them pick the Create a File option and email it to me
> with whatever they use for email. Have never had a problem connecting.
>
> "urbanmicro" <> wrote in message
> news:EEECC118-62A5-4200-A9F4-...
> > What are the things that an expert running Vista needs to know to
> > successfully help a novice running XP via Remote Assistance?
> >
> > I support friends and family via RA. In the XP to XP world I found that
> > using Live Messenger was generally reliable. I have now upgraded to Vista
> > Ultimate. I get a variety of failue scenarios trying to accept
> > invitations
> > now. No successes.
> >
> > Most commonly, I get one of the following:
> > 1. I accept the invitation. The novice gets a notice in Messenger that I
> > have accepted, but nothing else happens on either computer.
> > 2. I accept the invitation. The novice gets a notice and a dialog box to
> > grant sharing permission. I get an indication that I am viewing the
> > novice
> > desktop, but my screen is black.
> > 3. I accept, the novice gets a notice in Messenger and I get an
> > indication
> > that an attempt is being made. Eventually times out saying novice must
> > have
> > stepped away from computer.
> >
> > I can deal with firewalls, registries, and more. I find lots of snippets
> > here and there that give me clues, but can't find my way to a definitive
> > approach.
> >
> > Can someone point me to a KB article or something else that could answer
> > this simple question.... What are the things that an expert running Vista
> > needs to know to successfully help a novice running XP via Remote
> > Assistance?
> >
> >
> > -=Rich=-
>
> --
> Mark R. Cusumano
> Skype Name: mark.cusumano
> Web: http://The-Padded-Cell.spaces.live.com
>
>
>
>

ok.. you will look at it again when in several months it will be number one
application for support

BUT I am sure you still will be saying.. No I dont want crossloop

I wish you will never use it.. LOL


But you will



"urbanmicro" <> wrote in message
news:8C587EFC-109C-4E6E-BA75-...
> cheen,
> I side with AlexB in this one and don't see how insulting people is
> helpful.
> My first thought when I read your suggestion is that disabling or
> crippling
> existing protections is exactly what I don't want to do. And I have been
> working with PCs and networks since they were still called micro-computers
> and Ethernet and Novell were still in beta testing.
>
> I didn't even waste time looking into "crossloop".
>
> -=Rich=-
>
> "cheen" wrote:
>
>> you are an ignorant, computer illiterate idiot!
>>
>> You are number one DUMBO of this newsgroup.
>>
>> I would insult you more but I dont even want to waste that time on you
>>
>>
>> "AlexB" <> wrote in message
>> news:%...
>> > He will thank you for the tip when his private information will be
>> > stolid
>> > from his computer with your "free Trojan horse."
>> >
>> > "cheen" <> wrote in message
>> > news:...
>> >> forget all that... and use www.crossloop.com
>> >>
>> >> you can thank me later for this tip...
>> >>
>> >> 2 things you must have in mind, disable UAC and Defender before the
>> >> session, since these have some problems with crossloop
>> >>
>> >>
>> >>
>> >>
>> >> "urbanmicro" <> wrote in message
>> >> news:EEECC118-62A5-4200-A9F4-...
>> >>> What are the things that an expert running Vista needs to know to
>> >>> successfully help a novice running XP via Remote Assistance?
>> >>>
>> >>> I support friends and family via RA. In the XP to XP world I found
>> >>> that
>> >>> using Live Messenger was generally reliable. I have now upgraded to
>> >>> Vista
>> >>> Ultimate. I get a variety of failue scenarios trying to accept
>> >>> invitations
>> >>> now. No successes.
>> >>>
>> >>> Most commonly, I get one of the following:
>> >>> 1. I accept the invitation. The novice gets a notice in Messenger
>> >>> that
>> >>> I
>> >>> have accepted, but nothing else happens on either computer.
>> >>> 2. I accept the invitation. The novice gets a notice and a dialog
>> >>> box
>> >>> to
>> >>> grant sharing permission. I get an indication that I am viewing the
>> >>> novice
>> >>> desktop, but my screen is black.
>> >>> 3. I accept, the novice gets a notice in Messenger and I get an
>> >>> indication
>> >>> that an attempt is being made. Eventually times out saying novice
>> >>> must
>> >>> have
>> >>> stepped away from computer.
>> >>>
>> >>> I can deal with firewalls, registries, and more. I find lots of
>> >>> snippets
>> >>> here and there that give me clues, but can't find my way to a
>> >>> definitive
>> >>> approach.
>> >>>
>> >>> Can someone point me to a KB article or something else that could
>> >>> answer
>> >>> this simple question.... What are the things that an expert running
>> >>> Vista
>> >>> needs to know to successfully help a novice running XP via Remote
>> >>> Assistance?
>> >>>
>> >>>
>> >>> -=Rich=-
>> >>
>> >>
>> >
>>
>>
>>