Remote Assistance Problem - Not Listed in Activitys Menu

Hi

I'm using Windows Live Messenger version 8.5.1302.1018, and I'm trying to
help a friend with a computer problem he's facing. But when he submits a
request, I get a message "Remote Assistance Is not installed or its disabled
on your system"

I've made sure that it's enable in My Computer no problem there.

But when I click on the Activity's menue Remote Assistance Is Not Listed
what can cause this?

Disabled Windows Services of some kind?

Thanks

Rob

Greetings Rob,

When it's not listed like that, it generally means that the registry entries for Remote
Assistance have been removed on your machine.

This problem shows up from time-to-time, so I really do suspect there's some application out
there which flags it as something bad or removeable (like a registry cleaner, which are
pieces of software that should be avoided).

Either way, shut down Messenger and then download and run the following .reg file:
http://messenger.jonathankay.com/dow...assistance.reg

Hopefully after starting Messenger after this, the option should become available to you.

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger
MSN Messenger/Windows Messenger
MessengerGeek Blog: http://www.messengergeek.com
Messenger Resources: http://messenger.jonathankay.com
(c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation
--

"RobTheOrganGuru" <> wrote in message
news:303CDBEB-F773-42A5-B433-...
> Hi
>
> I'm using Windows Live Messenger version 8.5.1302.1018, and I'm trying to
> help a friend with a computer problem he's facing. But when he submits a
> request, I get a message "Remote Assistance Is not installed or its disabled
> on your system"
>
> I've made sure that it's enable in My Computer no problem there.
>
> But when I click on the Activity's menue Remote Assistance Is Not Listed
> what can cause this?
>
> Disabled Windows Services of some kind?
>
> Thanks
>
> Rob

Thanks that worked like a Charm!!





"Jonathan Kay [MVP]" wrote:

> Greetings Rob,
>
> When it's not listed like that, it generally means that the registry entries for Remote
> Assistance have been removed on your machine.
>
> This problem shows up from time-to-time, so I really do suspect there's some application out
> there which flags it as something bad or removeable (like a registry cleaner, which are
> pieces of software that should be avoided).
>
> Either way, shut down Messenger and then download and run the following .reg file:
> http://messenger.jonathankay.com/dow...assistance.reg
>
> Hopefully after starting Messenger after this, the option should become available to you.
>
> --
> Jonathan Kay
> Microsoft MVP - Windows Live Messenger
> MSN Messenger/Windows Messenger
> MessengerGeek Blog: http://www.messengergeek.com
> Messenger Resources: http://messenger.jonathankay.com
> (c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation
> --
>
> "RobTheOrganGuru" <> wrote in message
> news:303CDBEB-F773-42A5-B433-...
> > Hi
> >
> > I'm using Windows Live Messenger version 8.5.1302.1018, and I'm trying to
> > help a friend with a computer problem he's facing. But when he submits a
> > request, I get a message "Remote Assistance Is not installed or its disabled
> > on your system"
> >
> > I've made sure that it's enable in My Computer no problem there.
> >
> > But when I click on the Activity's menue Remote Assistance Is Not Listed
> > what can cause this?
> >
> > Disabled Windows Services of some kind?
> >
> > Thanks
> >
> > Rob
>
>
>

Thank your suggestion worked thanks again.




"Jonathan Kay [MVP]" wrote:

> Greetings Rob,
>
> When it's not listed like that, it generally means that the registry entries for Remote
> Assistance have been removed on your machine.
>
> This problem shows up from time-to-time, so I really do suspect there's some application out
> there which flags it as something bad or removeable (like a registry cleaner, which are
> pieces of software that should be avoided).
>
> Either way, shut down Messenger and then download and run the following .reg file:
> http://messenger.jonathankay.com/dow...assistance.reg

Hi Rob,

You're very welcome. By the way, have you run anything like I mentioned (a registry cleaner,
etc.)? Just curious as I'd like to narrow down where this problem comes from.

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger
MSN Messenger/Windows Messenger
MessengerGeek Blog: http://www.messengergeek.com
Messenger Resources: http://messenger.jonathankay.com
(c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation
--

"RobTheOrganGuru" <> wrote in message
news:CDDD627A-19FE-4EEE-B919-...
> Thanks that worked like a Charm!!
>
>
>
>
>
> "Jonathan Kay [MVP]" wrote:
>
>> Greetings Rob,
>>
>> When it's not listed like that, it generally means that the registry entries for Remote
>> Assistance have been removed on your machine.
>>
>> This problem shows up from time-to-time, so I really do suspect there's some application
>> out
>> there which flags it as something bad or removeable (like a registry cleaner, which are
>> pieces of software that should be avoided).
>>
>> Either way, shut down Messenger and then download and run the following .reg file:
>> http://messenger.jonathankay.com/dow...assistance.reg
>>
>> Hopefully after starting Messenger after this, the option should become available to you.
>>
>> --
>> Jonathan Kay
>> Microsoft MVP - Windows Live Messenger
>> MSN Messenger/Windows Messenger
>> MessengerGeek Blog: http://www.messengergeek.com
>> Messenger Resources: http://messenger.jonathankay.com
>> (c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation
>> --
>>
>> "RobTheOrganGuru" <> wrote in message
>> news:303CDBEB-F773-42A5-B433-...
>> > Hi
>> >
>> > I'm using Windows Live Messenger version 8.5.1302.1018, and I'm trying to
>> > help a friend with a computer problem he's facing. But when he submits a
>> > request, I get a message "Remote Assistance Is not installed or its disabled
>> > on your system"
>> >
>> > I've made sure that it's enable in My Computer no problem there.
>> >
>> > But when I click on the Activity's menue Remote Assistance Is Not Listed
>> > what can cause this?
>> >
>> > Disabled Windows Services of some kind?
>> >
>> > Thanks
>> >
>> > Rob
>>
>>
>>

Hi Jonathan,

Noticed this thread and have a quick question; Will your registry fix work
on WinXP x64?

I have experienced the same problem on my Mum's pc, upgrading from an old
version of Messenger (I forget which but fairly old may be 5.1, as it was the
only one I could get to install on XP x64) to a newer Live 8.5 version.

Many thanks

Chris


"Jonathan Kay [MVP]" wrote:

> Hi Rob,
>
> You're very welcome. By the way, have you run anything like I mentioned (a registry cleaner,
> etc.)? Just curious as I'd like to narrow down where this problem comes from.
>
> --
> Jonathan Kay
> Microsoft MVP - Windows Live Messenger
> MSN Messenger/Windows Messenger
> MessengerGeek Blog: http://www.messengergeek.com
> Messenger Resources: http://messenger.jonathankay.com
> (c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation
> --
>
> "RobTheOrganGuru" <> wrote in message
> news:CDDD627A-19FE-4EEE-B919-...
> > Thanks that worked like a Charm!!
> >
> >
> >
> >
> >
> > "Jonathan Kay [MVP]" wrote:
> >
> >> Greetings Rob,
> >>
> >> When it's not listed like that, it generally means that the registry entries for Remote
> >> Assistance have been removed on your machine.
> >>
> >> This problem shows up from time-to-time, so I really do suspect there's some application
> >> out
> >> there which flags it as something bad or removeable (like a registry cleaner, which are
> >> pieces of software that should be avoided).
> >>
> >> Either way, shut down Messenger and then download and run the following .reg file:
> >> http://messenger.jonathankay.com/dow...assistance.reg
> >>
> >> Hopefully after starting Messenger after this, the option should become available to you.
> >>
> >> --
> >> Jonathan Kay
> >> Microsoft MVP - Windows Live Messenger
> >> MSN Messenger/Windows Messenger
> >> MessengerGeek Blog: http://www.messengergeek.com
> >> Messenger Resources: http://messenger.jonathankay.com
> >> (c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation
> >> --
> >>
> >> "RobTheOrganGuru" <> wrote in message
> >> news:303CDBEB-F773-42A5-B433-...
> >> > Hi
> >> >
> >> > I'm using Windows Live Messenger version 8.5.1302.1018, and I'm trying to
> >> > help a friend with a computer problem he's facing. But when he submits a
> >> > request, I get a message "Remote Assistance Is not installed or its disabled
> >> > on your system"
> >> >
> >> > I've made sure that it's enable in My Computer no problem there.
> >> >
> >> > But when I click on the Activity's menue Remote Assistance Is Not Listed
> >> > what can cause this?
> >> >
> >> > Disabled Windows Services of some kind?
> >> >
> >> > Thanks
> >> >
> >> > Rob
> >>
> >>
> >>
>
>

Hi I'm Back just carried out a re-install of xp and I installed Messenger
fine but I did not see Remote Assistance installed in the Activity's Bar. I
installed the Remote Assistance Reg File and I'm stuck!

Help!!




"RobTheOrganGuru" wrote:

> Thank your suggestion worked thanks again.
>
>
>
>
> "Jonathan Kay [MVP]" wrote:
>
> > Greetings Rob,
> >
> > When it's not listed like that, it generally means that the registry entries for Remote
> > Assistance have been removed on your machine.
> >
> > This problem shows up from time-to-time, so I really do suspect there's some application out
> > there which flags it as something bad or removeable (like a registry cleaner, which are
> > pieces of software that should be avoided).
> >
> > Either way, shut down Messenger and then download and run the following .reg file:
> > http://messenger.jonathankay.com/dow...assistance.reg
>
>