I have problems doing remote assistance with non-UPnP compliant routers. In
the scenario that I'm the "expert" and my client is the person being helped,
I have found that if I have a NetGear (non-UPnP compliant router on my end),
the remote assistance request will not get through. It works fine if/when
I'm using routers made by D-Link, SMC or Linksys. I have had problems also
with the Apple Airport router, which is somewhat UPnP-compliant, but not
100%.
UPnP = Universal Plug & Play; a protocol for dynamically opening / closing
ports on your router as needed by UPnP-aware applications (it does mapping
too, via the NAT functionality of your router). Messenger, with its remote
assistance functionality, uses UPnP.
Have you swapped / changed out your home router recently? Have you gone in
and verified that UPnP is enabled in the router? Just some things to check.
Perhaps your problem lies elsewhere...
Please get back to us with your resolution.
---
"Paulw" <> wrote in message
news:9C2B4A2C-7ECB-462B-B5A8-...
> Hi all,
>
> Hope someone can shed some light on this!
>
> I have been using RA for at least the last two years with no major
> problems, over the past 12 months I have been assisting my brother in
> Holland with his 2 XP machines as we as other friends in the UK again with
> XP machines (at least 6 different people/networks/locations). The only
> problem I used to encounter was it might take a couple of attempts to get
> a successful RA connection.
>
> For the record my main PC is Vista Home premium on a network in the house
> with 3 other Vista Premium desktops, a Vista Premium laptop and a XP
> laptop.
>
> So Yesterday I tried to RA my brother in Holland, initially he tried to
> request assistance from me from his Vista Premium laptop and this worked
> fine. He then tried from his XP desktop and that failed eventually timing
> out suggesting the the other end was not there! We then tried from his
> other XP desktop and that also failed in the same way, tried the Vista
> laptop and that was ok!
>
> So I then contacted some of my other RA regulars and got them to try, same
> problem it was impossible to establish a RA connection. I tried this from
> 2 other people who were both in the UK nut on different ISP's.
>
> I then naturally thought I must have broken something my end so I logged
> into a different XP machine with same results, then a XP machine on my
> network with same results.
>
> Then I thought maybe my network so I jumped on another again with the same
> problem.
>
> So to summerise I can RA from my Vista machine to other Vista machine but
> not to XP, this has only happened in the last month.
>
> I am running WLM 8.5 both ends and have all Vista updates installed. I use
> the standard windows firewall and run Kaspersky Antivirus/malware
>
> Problem is there seems to be nothing to help fault find my means of useful
> logs, can anyone help please!
>
> Regards,
>
> Paul
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