Remote Assistance Won't Open

I can send the request for remote assistance to another computer on my home
network and accept it but the remote assistance window never opens. Ideas?
I've tried it with the firewalls off and still the same problem.

Are you referring to the Windows Firewall? If that is still enabled, make
sure you have "Remote Assistance" checked in the exceptions list. Also, what
type of NAT are you behind? Tools -> Options -> Connection -> Connection
Status -> "You are connected to the Internet through <Connection_Type>"

"chr1stophert" wrote:

> I can send the request for remote assistance to another computer on my home
> network and accept it but the remote assistance window never opens. Ideas?
> I've tried it with the firewalls off and still the same problem.

I am having the same problems as chr1stophert except that I am using this on
a university network and the windows firewall has been set properly. A user
Nancy sends me a request for remote assistance and I accept but nothing
happens. Does Nancy have to do something after that? If so what?

"duoc" wrote:

> Are you referring to the Windows Firewall? If that is still enabled, make
> sure you have "Remote Assistance" checked in the exceptions list. Also, what
> type of NAT are you behind? Tools -> Options -> Connection -> Connection
> Status -> "You are connected to the Internet through <Connection_Type>"
>
> "chr1stophert" wrote:
>
> > I can send the request for remote assistance to another computer on my home
> > network and accept it but the remote assistance window never opens. Ideas?
> > I've tried it with the firewalls off and still the same problem.

Can you make sure your friend has her firewall settings set correctly as well?

What is your NAT reported as? What is her NAT reported as?

"CEM" wrote:

> I am having the same problems as chr1stophert except that I am using this on
> a university network and the windows firewall has been set properly. A user
> Nancy sends me a request for remote assistance and I accept but nothing
> happens. Does Nancy have to do something after that? If so what?
>
> "duoc" wrote:
>
> > Are you referring to the Windows Firewall? If that is still enabled, make
> > sure you have "Remote Assistance" checked in the exceptions list. Also, what
> > type of NAT are you behind? Tools -> Options -> Connection -> Connection
> > Status -> "You are connected to the Internet through <Connection_Type>"
> >
> > "chr1stophert" wrote:
> >
> > > I can send the request for remote assistance to another computer on my home
> > > network and accept it but the remote assistance window never opens. Ideas?
> > > I've tried it with the firewalls off and still the same problem.

Tools -> Options -> Connection -> Connection
> > > Status -> - can't find/doesn't specify (I'm on a LAN over a VOIP adapter)

"duoc" wrote:

> Can you make sure your friend has her firewall settings set correctly as well?
>
> What is your NAT reported as? What is her NAT reported as?
>
> "CEM" wrote:
>
> > I am having the same problems as chr1stophert except that I am using this on
> > a university network and the windows firewall has been set properly. A user
> > Nancy sends me a request for remote assistance and I accept but nothing
> > happens. Does Nancy have to do something after that? If so what?
> >
> > "duoc" wrote:
> >
> > > Are you referring to the Windows Firewall? If that is still enabled, make
> > > sure you have "Remote Assistance" checked in the exceptions list. Also, what
> > > type of NAT are you behind? Tools -> Options -> Connection -> Connection
> > > Status -> "You are connected to the Internet through <Connection_Type>"
> > >
> > > "chr1stophert" wrote:
> > >
> > > > I can send the request for remote assistance to another computer on my home
> > > > network and accept it but the remote assistance window never opens. Ideas?
> > > > I've tried it with the firewalls off and still the same problem.

Windows firewall is enabled with exception for RA (also tried it with Windows
Firewall disabled - still no dice)

"duoc" wrote:

> Can you make sure your friend has her firewall settings set correctly as well?
>
> What is your NAT reported as? What is her NAT reported as?
>
> "CEM" wrote:
>
> > I am having the same problems as chr1stophert except that I am using this on
> > a university network and the windows firewall has been set properly. A user
> > Nancy sends me a request for remote assistance and I accept but nothing
> > happens. Does Nancy have to do something after that? If so what?
> >
> > "duoc" wrote:
> >
> > > Are you referring to the Windows Firewall? If that is still enabled, make
> > > sure you have "Remote Assistance" checked in the exceptions list. Also, what
> > > type of NAT are you behind? Tools -> Options -> Connection -> Connection
> > > Status -> "You are connected to the Internet through <Connection_Type>"
> > >
> > > "chr1stophert" wrote:
> > >
> > > > I can send the request for remote assistance to another computer on my home
> > > > network and accept it but the remote assistance window never opens. Ideas?
> > > > I've tried it with the firewalls off and still the same problem.

Can you and your friend both:

1) Turn on connection logging.
2) Sign-out / Sign-in.
3) Try RA.

Email both your connection logs (msnmsgr.txt) to .

Thanks,

Duoc

"chr1stophert" wrote:

> Tools -> Options -> Connection -> Connection
> > > > Status -> - can't find/doesn't specify (I'm on a LAN over a VOIP adapter)
>
> "duoc" wrote:
>
> > Can you make sure your friend has her firewall settings set correctly as well?
> >
> > What is your NAT reported as? What is her NAT reported as?
> >
> > "CEM" wrote:
> >
> > > I am having the same problems as chr1stophert except that I am using this on
> > > a university network and the windows firewall has been set properly. A user
> > > Nancy sends me a request for remote assistance and I accept but nothing
> > > happens. Does Nancy have to do something after that? If so what?
> > >
> > > "duoc" wrote:
> > >
> > > > Are you referring to the Windows Firewall? If that is still enabled, make
> > > > sure you have "Remote Assistance" checked in the exceptions list. Also, what
> > > > type of NAT are you behind? Tools -> Options -> Connection -> Connection
> > > > Status -> "You are connected to the Internet through <Connection_Type>"
> > > >
> > > > "chr1stophert" wrote:
> > > >
> > > > > I can send the request for remote assistance to another computer on my home
> > > > > network and accept it but the remote assistance window never opens. Ideas?
> > > > > I've tried it with the firewalls off and still the same problem.

I've sent off the connection logs

"duoc" wrote:

> Can you and your friend both:
>
> 1) Turn on connection logging.
> 2) Sign-out / Sign-in.
> 3) Try RA.
>
> Email both your connection logs (msnmsgr.txt) to .
>
> Thanks,
>
> Duoc
>
> "chr1stophert" wrote:
>
> > Tools -> Options -> Connection -> Connection
> > > > > Status -> - can't find/doesn't specify (I'm on a LAN over a VOIP adapter)
> >
> > "duoc" wrote:
> >
> > > Can you make sure your friend has her firewall settings set correctly as well?
> > >
> > > What is your NAT reported as? What is her NAT reported as?
> > >
> > > "CEM" wrote:
> > >
> > > > I am having the same problems as chr1stophert except that I am using this on
> > > > a university network and the windows firewall has been set properly. A user
> > > > Nancy sends me a request for remote assistance and I accept but nothing
> > > > happens. Does Nancy have to do something after that? If so what?
> > > >
> > > > "duoc" wrote:
> > > >
> > > > > Are you referring to the Windows Firewall? If that is still enabled, make
> > > > > sure you have "Remote Assistance" checked in the exceptions list. Also, what
> > > > > type of NAT are you behind? Tools -> Options -> Connection -> Connection
> > > > > Status -> "You are connected to the Internet through <Connection_Type>"
> > > > >
> > > > > "chr1stophert" wrote:
> > > > >
> > > > > > I can send the request for remote assistance to another computer on my home
> > > > > > network and accept it but the remote assistance window never opens. Ideas?
> > > > > > I've tried it with the firewalls off and still the same problem.

Make sure your status shows you as 'online' as I had this problem when I had
set myself to 'appear offline'.

"chr1stophert" wrote:

> Windows firewall is enabled with exception for RA (also tried it with Windows
> Firewall disabled - still no dice)
>
> "duoc" wrote:
>
> > Can you make sure your friend has her firewall settings set correctly as well?
> >
> > What is your NAT reported as? What is her NAT reported as?
> >
> > "CEM" wrote:
> >
> > > I am having the same problems as chr1stophert except that I am using this on
> > > a university network and the windows firewall has been set properly. A user
> > > Nancy sends me a request for remote assistance and I accept but nothing
> > > happens. Does Nancy have to do something after that? If so what?
> > >
> > > "duoc" wrote:
> > >
> > > > Are you referring to the Windows Firewall? If that is still enabled, make
> > > > sure you have "Remote Assistance" checked in the exceptions list. Also, what
> > > > type of NAT are you behind? Tools -> Options -> Connection -> Connection
> > > > Status -> "You are connected to the Internet through <Connection_Type>"
> > > >
> > > > "chr1stophert" wrote:
> > > >
> > > > > I can send the request for remote assistance to another computer on my home
> > > > > network and accept it but the remote assistance window never opens. Ideas?
> > > > > I've tried it with the firewalls off and still the same problem.