Remote Assistance - XP requesting Vista

I am running Vista with Norton 360. My daughter is running XP with Norton
360. We are both in the same area but not on the same local network.

When she requests remote assistance from me, I accept, but no connection can
be made. However, when I request remote assistance from her and she accepts,
the connection works. Any thoughts on how we get get her request to work?
Both 360 configurations are the same. Not using Windows Firewall.

Thanks.

never been able to get that to work either (xp>vista) so I use when friends
need help:

http://www.teamviewer.com/index.aspx

It is a tad slow but its free and can do what is needed

Bill

"ColdnFrosty" <> wrote in message
news:A336BDA2-8ECC-4CEA-994A-...
> I am running Vista with Norton 360. My daughter is running XP with Norton
> 360. We are both in the same area but not on the same local network.
>
> When she requests remote assistance from me, I accept, but no connection
> can be made. However, when I request remote assistance from her and she
> accepts, the connection works. Any thoughts on how we get get her request
> to work? Both 360 configurations are the same. Not using Windows Firewall.
>
> Thanks.

Go to

Start | Control Panel (switch to classic view) | Administrator Tools |
Windows Firewall with Advanced Security

I'm pretty sure this will still be enabled regardless of having a thrid
party firewall. Check the outbound rules for Remote assistance

"ColdnFrosty" <> wrote in message
news:A336BDA2-8ECC-4CEA-994A-...
>I am running Vista with Norton 360. My daughter is running XP with Norton
>360. We are both in the same area but not on the same local network.
>
> When she requests remote assistance from me, I accept, but no connection
> can be made. However, when I request remote assistance from her and she
> accepts, the connection works. Any thoughts on how we get get her request
> to work? Both 360 configurations are the same. Not using Windows Firewall.
>
> Thanks.