Remote Desktop Connection Issue

I'm trying to help mom with her new computer... Both are running Vista, but
when I try to connect, it just times out. I have removed my router as well
as disabled Windows Live OneCare Firewall. Is there some other trick to get
this to work? I get the message "The error message: The person you are
trying to help might have closed Remote Assistance" even though remote
assistance was never closed. Any help greatly appreciated.

I suspect that the you may have closed the remote assistance window on the
other computer... just as it says. I did the same thing. When you create an
remote assistance invitation and it is sent by email or whatever way you
send it - don't close that window on the computer that you are going to
assist with. I know what you want to do is press close, or finish, or
whatever is on that last page of the wizard but don't.

I think this is so that you can't randomly start a remote assistance
connection whenever you want just because you have an invitation for that
computer - security issue.

--
Robert Firth

"DaveG" <> wrote in message
news:8CA3C462-3AC8-483E-AB60-...
> I'm trying to help mom with her new computer... Both are running Vista,
> but
> when I try to connect, it just times out. I have removed my router as
> well
> as disabled Windows Live OneCare Firewall. Is there some other trick to
> get
> this to work? I get the message "The error message: The person you are
> trying to help might have closed Remote Assistance" even though remote
> assistance was never closed. Any help greatly appreciated.
>

Thanks for the response. We actually tried several times, and I made sure
she didnt' close the "waiting for call" window. It seems to be some other
issue I think.


"Robert Firth" wrote:

> I suspect that the you may have closed the remote assistance window on the
> other computer... just as it says. I did the same thing. When you create an
> remote assistance invitation and it is sent by email or whatever way you
> send it - don't close that window on the computer that you are going to
> assist with. I know what you want to do is press close, or finish, or
> whatever is on that last page of the wizard but don't.
>
> I think this is so that you can't randomly start a remote assistance
> connection whenever you want just because you have an invitation for that
> computer - security issue.
>
> --
> Robert Firth
>
> "DaveG" <> wrote in message
> news:8CA3C462-3AC8-483E-AB60-...
> > I'm trying to help mom with her new computer... Both are running Vista,
> > but
> > when I try to connect, it just times out. I have removed my router as
> > well
> > as disabled Windows Live OneCare Firewall. Is there some other trick to
> > get
> > this to work? I get the message "The error message: The person you are
> > trying to help might have closed Remote Assistance" even though remote
> > assistance was never closed. Any help greatly appreciated.
> >

"DaveG" <> wrote in message
newsB97AB93-CDA3-4480-AD3E-...
> Thanks for the response. We actually tried several times, and I made sure
> she didnt' close the "waiting for call" window. It seems to be some other
> issue I think.
>
>
> "Robert Firth" wrote:
>
>> I suspect that the you may have closed the remote assistance window on
>> the
>> other computer... just as it says. I did the same thing. When you create
>> an
>> remote assistance invitation and it is sent by email or whatever way you
>> send it - don't close that window on the computer that you are going to
>> assist with. I know what you want to do is press close, or finish, or
>> whatever is on that last page of the wizard but don't.
>>
>> I think this is so that you can't randomly start a remote assistance
>> connection whenever you want just because you have an invitation for that
>> computer - security issue.
>>
>> --
>> Robert Firth
>>
>> "DaveG" <> wrote in message
>> news:8CA3C462-3AC8-483E-AB60-...
>> > I'm trying to help mom with her new computer... Both are running Vista,
>> > but
>> > when I try to connect, it just times out. I have removed my router as
>> > well
>> > as disabled Windows Live OneCare Firewall. Is there some other trick
>> > to
>> > get
>> > this to work? I get the message "The error message: The person you
>> > are
>> > trying to help might have closed Remote Assistance" even though remote
>> > assistance was never closed. Any help greatly appreciated.
>> >
Which version of Vista? I think I heard that one or both of the Home
versions
can't be used on one end of the connection.