Repeatedly Installing same software

I noticed recently that when I visit Microsoft Update the same updates are
there to install. Each time it goes through the motions of installing the
software with no error messages, and even says at the end that the updates
were successfully installed, but the next time I go back there the same
updates are waiting to be installed again.

Automatic Updates also repeatedly tries to install this same update. The
update in question is an update for Microsoft Silverlight. I have also
noticed that Windows Live Software downloads will no longer install failing
with error code 0x80096010.

Thanks.

Windows version?

A1. Uninstall Silverlight via Add/Remove Programs or Installed Programs,
reboot, then install a fresh copy via a newly downloaded installer.

A2. If you're referring to updates for Windows Live applications, uninstall
them, too, then install a fresh copy.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


EliC wrote:
> I noticed recently that when I visit Microsoft Update the same updates are
> there to install. Each time it goes through the motions of installing the
> software with no error messages, and even says at the end that the updates
> were successfully installed, but the next time I go back there the same
> updates are waiting to be installed again.
>
> Automatic Updates also repeatedly tries to install this same update. The
> update in question is an update for Microsoft Silverlight. I have also
> noticed that Windows Live Software downloads will no longer install
> failing
> with error code 0x80096010.
>
> Thanks.

I tried that but Silverlight now refuses to install at all. I get referred to
this page when I click "More Information"
http://www.microsoft.com/silverlight...x?errorID=1500 also
the same update is still being repeatedly offered to me through Microsoft
Update & Automatic Updates.

Thanks for your assistance.

"PA Bear [MS MVP]" wrote:

> Windows version?
>
> A1. Uninstall Silverlight via Add/Remove Programs or Installed Programs,
> reboot, then install a fresh copy via a newly downloaded installer.
>
> A2. If you're referring to updates for Windows Live applications, uninstall
> them, too, then install a fresh copy.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
>
> EliC wrote:
> > I noticed recently that when I visit Microsoft Update the same updates are
> > there to install. Each time it goes through the motions of installing the
> > software with no error messages, and even says at the end that the updates
> > were successfully installed, but the next time I go back there the same
> > updates are waiting to be installed again.
> >
> > Automatic Updates also repeatedly tries to install this same update. The
> > update in question is an update for Microsoft Silverlight. I have also
> > noticed that Windows Live Software downloads will no longer install
> > failing
> > with error code 0x80096010.
> >
> > Thanks.
>
>

Repost:
>> Windows version?

EliC wrote:
> I tried that but Silverlight now refuses to install at all. I get referred
> to this page when I click "More Information"
> http://www.microsoft.com/silverlight...x?errorID=1500 also
> the same update is still being repeatedly offered to me through Microsoft
> Update & Automatic Updates.
>
> Thanks for your assistance.
>
> "PA Bear [MS MVP]" wrote:
>> Windows version?
>>
>> A1. Uninstall Silverlight via Add/Remove Programs or Installed Programs,
>> reboot, then install a fresh copy via a newly downloaded installer.
>>
>> A2. If you're referring to updates for Windows Live applications,
>> uninstall
>> them, too, then install a fresh copy.
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>> AumHa VSOP & Admin http://aumha.net
>> DTS-L http://dts-l.net/
>>
>>
>> EliC wrote:
>>> I noticed recently that when I visit Microsoft Update the same updates
>>> are
>>> there to install. Each time it goes through the motions of installing
>>> the
>>> software with no error messages, and even says at the end that the
>>> updates
>>> were successfully installed, but the next time I go back there the same
>>> updates are waiting to be installed again.
>>>
>>> Automatic Updates also repeatedly tries to install this same update. The
>>> update in question is an update for Microsoft Silverlight. I have also
>>> noticed that Windows Live Software downloads will no longer install
>>> failing
>>> with error code 0x80096010.
>>>
>>> Thanks.

I am an idiot! Windows XP SP2.

"PA Bear [MS MVP]" wrote:

> Repost:
> >> Windows version?
>
> EliC wrote:
> > I tried that but Silverlight now refuses to install at all. I get referred
> > to this page when I click "More Information"
> > http://www.microsoft.com/silverlight...x?errorID=1500 also
> > the same update is still being repeatedly offered to me through Microsoft
> > Update & Automatic Updates.
> >
> > Thanks for your assistance.
> >
> > "PA Bear [MS MVP]" wrote:
> >> Windows version?
> >>
> >> A1. Uninstall Silverlight via Add/Remove Programs or Installed Programs,
> >> reboot, then install a fresh copy via a newly downloaded installer.
> >>
> >> A2. If you're referring to updates for Windows Live applications,
> >> uninstall
> >> them, too, then install a fresh copy.
> >> --
> >> ~Robear Dyer (PA Bear)
> >> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> >> AumHa VSOP & Admin http://aumha.net
> >> DTS-L http://dts-l.net/
> >>
> >>
> >> EliC wrote:
> >>> I noticed recently that when I visit Microsoft Update the same updates
> >>> are
> >>> there to install. Each time it goes through the motions of installing
> >>> the
> >>> software with no error messages, and even says at the end that the
> >>> updates
> >>> were successfully installed, but the next time I go back there the same
> >>> updates are waiting to be installed again.
> >>>
> >>> Automatic Updates also repeatedly tries to install this same update. The
> >>> update in question is an update for Microsoft Silverlight. I have also
> >>> noticed that Windows Live Software downloads will no longer install
> >>> failing
> >>> with error code 0x80096010.
> >>>
> >>> Thanks.
>
>

1. Stop the Automatic Updates service:

Start > Run > (type in) services.msc > [OK]
Double-click Automatic Updates > Click on Stop
(Stopping the service will take a moment)

2. Delete the contents of the Download folder:

Start > Run > (type in) %windir%\SoftwareDistribution > [OK]
Open the Download folder and delete its contents
Close the window.

3. Start the Automatic Updates service:

Start > Run > (type in) services.msc > [OK]
Double-click Automatic Updates > Click on Start
(Starting the service will take a moment)
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


EliC wrote:
> I am an idiot! Windows XP SP2.
>
> "PA Bear [MS MVP]" wrote:
>
>> Repost:
>>>> Windows version?
>>
>> EliC wrote:
>>> I tried that but Silverlight now refuses to install at all. I get
>>> referred
>>> to this page when I click "More Information"
>>> http://www.microsoft.com/silverlight...x?errorID=1500
>>> also
>>> the same update is still being repeatedly offered to me through
>>> Microsoft
>>> Update & Automatic Updates.
>>>
>>> Thanks for your assistance.
>>>
>>> "PA Bear [MS MVP]" wrote:
>>>> Windows version?
>>>>
>>>> A1. Uninstall Silverlight via Add/Remove Programs or Installed
>>>> Programs,
>>>> reboot, then install a fresh copy via a newly downloaded installer.
>>>>
>>>> A2. If you're referring to updates for Windows Live applications,
>>>> uninstall
>>>> them, too, then install a fresh copy.
>>>> --
>>>> ~Robear Dyer (PA Bear)
>>>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>>>> AumHa VSOP & Admin http://aumha.net
>>>> DTS-L http://dts-l.net/
>>>>
>>>>
>>>> EliC wrote:
>>>>> I noticed recently that when I visit Microsoft Update the same updates
>>>>> are
>>>>> there to install. Each time it goes through the motions of installing
>>>>> the
>>>>> software with no error messages, and even says at the end that the
>>>>> updates
>>>>> were successfully installed, but the next time I go back there the
>>>>> same
>>>>> updates are waiting to be installed again.
>>>>>
>>>>> Automatic Updates also repeatedly tries to install this same update.
>>>>> The
>>>>> update in question is an update for Microsoft Silverlight. I have also
>>>>> noticed that Windows Live Software downloads will no longer install
>>>>> failing
>>>>> with error code 0x80096010.
>>>>>
>>>>> Thanks.

I tried this, and next time round it said Installation failed and gave me an
error code, which I looked up, and the fix for that was to repeat as you said
but deleting the contents of the DataStore folder. Then I tried again and the
installation completed, but its still offering me that download, and
silverlight content does not work.

Now if I look in Update history I have error code 0x20 by that update.

Thanks for your assistance so far

"PA Bear [MS MVP]" wrote:

> 1. Stop the Automatic Updates service:
>
> Start > Run > (type in) services.msc > [OK]
> Double-click Automatic Updates > Click on Stop
> (Stopping the service will take a moment)
>
> 2. Delete the contents of the Download folder:
>
> Start > Run > (type in) %windir%\SoftwareDistribution > [OK]
> Open the Download folder and delete its contents
> Close the window.
>
> 3. Start the Automatic Updates service:
>
> Start > Run > (type in) services.msc > [OK]
> Double-click Automatic Updates > Click on Start
> (Starting the service will take a moment)
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
>
> EliC wrote:
> > I am an idiot! Windows XP SP2.
> >
> > "PA Bear [MS MVP]" wrote:
> >
> >> Repost:
> >>>> Windows version?
> >>
> >> EliC wrote:
> >>> I tried that but Silverlight now refuses to install at all. I get
> >>> referred
> >>> to this page when I click "More Information"
> >>> http://www.microsoft.com/silverlight...x?errorID=1500
> >>> also
> >>> the same update is still being repeatedly offered to me through
> >>> Microsoft
> >>> Update & Automatic Updates.
> >>>
> >>> Thanks for your assistance.
> >>>
> >>> "PA Bear [MS MVP]" wrote:
> >>>> Windows version?
> >>>>
> >>>> A1. Uninstall Silverlight via Add/Remove Programs or Installed
> >>>> Programs,
> >>>> reboot, then install a fresh copy via a newly downloaded installer.
> >>>>
> >>>> A2. If you're referring to updates for Windows Live applications,
> >>>> uninstall
> >>>> them, too, then install a fresh copy.
> >>>> --
> >>>> ~Robear Dyer (PA Bear)
> >>>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> >>>> AumHa VSOP & Admin http://aumha.net
> >>>> DTS-L http://dts-l.net/
> >>>>
> >>>>
> >>>> EliC wrote:
> >>>>> I noticed recently that when I visit Microsoft Update the same updates
> >>>>> are
> >>>>> there to install. Each time it goes through the motions of installing
> >>>>> the
> >>>>> software with no error messages, and even says at the end that the
> >>>>> updates
> >>>>> were successfully installed, but the next time I go back there the
> >>>>> same
> >>>>> updates are waiting to be installed again.
> >>>>>
> >>>>> Automatic Updates also repeatedly tries to install this same update.
> >>>>> The
> >>>>> update in question is an update for Microsoft Silverlight. I have also
> >>>>> noticed that Windows Live Software downloads will no longer install
> >>>>> failing
> >>>>> with error code 0x80096010.
> >>>>>
> >>>>> Thanks.
>
>

EliC wrote:

> I tried this, and next time round it said Installation failed and gave me an
> error code, which I looked up, and the fix for that was to repeat as you said
> but deleting the contents of the DataStore folder. Then I tried again and the
> installation completed, but its still offering me that download, and
> silverlight content does not work.

Have you tried downloading Silverlight and installing it by hand?

<http://www.microsoft.com/downloads/details.aspx?FamilyID=8533a67b-39d3-4137-84b7-26dc548f0ac7&DisplayLang=en>

http://www.microsoft.com/downloads/d...DisplayLang=en

Harry.

Is Spybot installed and is Tea Timer enabled?

EliC wrote:
> I tried this, and next time round it said Installation failed and gave me
> an
> error code, which I looked up, and the fix for that was to repeat as you
> said but deleting the contents of the DataStore folder. Then I tried again
> and the installation completed, but its still offering me that download,
> and
> silverlight content does not work.
>
> Now if I look in Update history I have error code 0x20 by that update.
>
> Thanks for your assistance so far
>
> "PA Bear [MS MVP]" wrote:
>
>> 1. Stop the Automatic Updates service:
>>
>> Start > Run > (type in) services.msc > [OK]
>> Double-click Automatic Updates > Click on Stop
>> (Stopping the service will take a moment)
>>
>> 2. Delete the contents of the Download folder:
>>
>> Start > Run > (type in) %windir%\SoftwareDistribution > [OK]
>> Open the Download folder and delete its contents
>> Close the window.
>>
>> 3. Start the Automatic Updates service:
>>
>> Start > Run > (type in) services.msc > [OK]
>> Double-click Automatic Updates > Click on Start
>> (Starting the service will take a moment)
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>> AumHa VSOP & Admin http://aumha.net
>> DTS-L http://dts-l.net/
>>
>>
>> EliC wrote:
>>> I am an idiot! Windows XP SP2.
>>>
>>> "PA Bear [MS MVP]" wrote:
>>>
>>>> Repost:
>>>>>> Windows version?
>>>>
>>>> EliC wrote:
>>>>> I tried that but Silverlight now refuses to install at all. I get
>>>>> referred
>>>>> to this page when I click "More Information"
>>>>> http://www.microsoft.com/silverlight...x?errorID=1500
>>>>> also
>>>>> the same update is still being repeatedly offered to me through
>>>>> Microsoft
>>>>> Update & Automatic Updates.
>>>>>
>>>>> Thanks for your assistance.
>>>>>
>>>>> "PA Bear [MS MVP]" wrote:
>>>>>> Windows version?
>>>>>>
>>>>>> A1. Uninstall Silverlight via Add/Remove Programs or Installed
>>>>>> Programs,
>>>>>> reboot, then install a fresh copy via a newly downloaded installer.
>>>>>>
>>>>>> A2. If you're referring to updates for Windows Live applications,
>>>>>> uninstall
>>>>>> them, too, then install a fresh copy.
>>>>>> --
>>>>>> ~Robear Dyer (PA Bear)
>>>>>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>>>>>> AumHa VSOP & Admin http://aumha.net
>>>>>> DTS-L http://dts-l.net/
>>>>>>
>>>>>>
>>>>>> EliC wrote:
>>>>>>> I noticed recently that when I visit Microsoft Update the same
>>>>>>> updates
>>>>>>> are
>>>>>>> there to install. Each time it goes through the motions of
>>>>>>> installing
>>>>>>> the
>>>>>>> software with no error messages, and even says at the end that the
>>>>>>> updates
>>>>>>> were successfully installed, but the next time I go back there the
>>>>>>> same
>>>>>>> updates are waiting to be installed again.
>>>>>>>
>>>>>>> Automatic Updates also repeatedly tries to install this same update.
>>>>>>> The
>>>>>>> update in question is an update for Microsoft Silverlight. I have
>>>>>>> also
>>>>>>> noticed that Windows Live Software downloads will no longer install
>>>>>>> failing
>>>>>>> with error code 0x80096010.
>>>>>>>
>>>>>>> Thanks.

Yes, as I stated in an earlier post I get an "installation failed" error, and
when I click more information it gives me error code 1500.

"Harry Johnston [MVP]" wrote:

> EliC wrote:
>
> > I tried this, and next time round it said Installation failed and gave me an
> > error code, which I looked up, and the fix for that was to repeat as you said
> > but deleting the contents of the DataStore folder. Then I tried again and the
> > installation completed, but its still offering me that download, and
> > silverlight content does not work.
>
> Have you tried downloading Silverlight and installing it by hand?
>
> <http://www.microsoft.com/downloads/details.aspx?FamilyID=8533a67b-39d3-4137-84b7-26dc548f0ac7&DisplayLang=en>
>
> http://www.microsoft.com/downloads/d...DisplayLang=en
>
> Harry.
>