Request Remote Assistance - Major problems

I have latest version of WLM and Vista is completely up to date. I am having
major problems connecting the another Vista machine to provide remote
assistance. It might work once as advertised but subsequent attempts to
connect to the remote Vista machine fail with message suggesting that the
other machine has close the remote assistance session down. I have better
success doing remote assistance against XP based systems from the same Vista
machine giving me the problems. Can anyone give me advice on what the problem
may be. When it works it's a great facility but it doesn't work that often!

Greeting

"NickT" <> wrote in message
news:59AC2ADA-C804-4F83-ACC0-...
> I have latest version of WLM and Vista is completely up to date. I am having
> major problems connecting the another Vista machine to provide remote
> assistance. It might work once as advertised but subsequent attempts to
> connect to the remote Vista machine fail with message suggesting that the
> other machine has close the remote assistance session down. I have better
> success doing remote assistance against XP based systems from the same Vista
> machine giving me the problems. Can anyone give me advice on what the problem
> may be. When it works it's a great facility but it doesn't work that often!

Greetings Nick,

I've also seen this problem. Generally opening up the Task Manager and ended the msra.exe
process (why it doesn't shut itself down after the first time I'm not entirely sure) usually
fixes it.

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger/MSN Messenger/Windows Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2007 Jonathan Kay.
You *must* contact me for redistribution rights.
--


"NickT" <> wrote in message
news:59AC2ADA-C804-4F83-ACC0-...
> I have latest version of WLM and Vista is completely up to date. I am having
> major problems connecting the another Vista machine to provide remote
> assistance. It might work once as advertised but subsequent attempts to
> connect to the remote Vista machine fail with message suggesting that the
> other machine has close the remote assistance session down. I have better
> success doing remote assistance against XP based systems from the same Vista
> machine giving me the problems. Can anyone give me advice on what the problem
> may be. When it works it's a great facility but it doesn't work that often!

But that is not a solution is it Jonathan. Do you know if MS Vista team
recognise the problem are are planning to issue a fix? I'm assumming this has
nothing to do with WLM directly? Surprised there is no forum for Vista Remote
Assistance & Control where problems like this can be registered.

Thanks

Nick

"Jonathan Kay [MVP]" wrote:

> Greetings Nick,
>
> I've also seen this problem. Generally opening up the Task Manager and ended the msra.exe
> process (why it doesn't shut itself down after the first time I'm not entirely sure) usually
> fixes it.
>
> --
> Jonathan Kay
> Microsoft MVP - Windows Live Messenger/MSN Messenger/Windows Messenger
> Associate Expert
> http://www.microsoft.com/windowsxp/expertzone/
> Messenger Resources - http://messenger.jonathankay.com
> All posts unless otherwise specified are (c) 2007 Jonathan Kay.
> You *must* contact me for redistribution rights.
> --
>
>
> "NickT" <> wrote in message
> news:59AC2ADA-C804-4F83-ACC0-...
> > I have latest version of WLM and Vista is completely up to date. I am having
> > major problems connecting the another Vista machine to provide remote
> > assistance. It might work once as advertised but subsequent attempts to
> > connect to the remote Vista machine fail with message suggesting that the
> > other machine has close the remote assistance session down. I have better
> > success doing remote assistance against XP based systems from the same Vista
> > machine giving me the problems. Can anyone give me advice on what the problem
> > may be. When it works it's a great facility but it doesn't work that often!
>
>

Joanthan, I have to report that the problem I described earlier does not seem
to be related to msra.exe as it is not active when the problem arises. I
suspect now that it is the Vista based machine that I am trying to provide
remote assistance to that has the problem but not sure where to look. I
understand that machine is running current beta version of Oncare. Is there
anything in that product I need to look at (Firewall settings for example)?
Also the Vista running in that machine is as configured by Dell at factory.
Are there any features I need to turn on there for remote support to be fully
supported?

"Jonathan Kay [MVP]" wrote:

> Greetings Nick,
>
> I've also seen this problem. Generally opening up the Task Manager and ended the msra.exe
> process (why it doesn't shut itself down after the first time I'm not entirely sure) usually
> fixes it.
>
> --
> Jonathan Kay
> Microsoft MVP - Windows Live Messenger/MSN Messenger/Windows Messenger
> Associate Expert
> http://www.microsoft.com/windowsxp/expertzone/
> Messenger Resources - http://messenger.jonathankay.com
> All posts unless otherwise specified are (c) 2007 Jonathan Kay.
> You *must* contact me for redistribution rights.
> --
>
>
> "NickT" <> wrote in message
> news:59AC2ADA-C804-4F83-ACC0-...
> > I have latest version of WLM and Vista is completely up to date. I am having
> > major problems connecting the another Vista machine to provide remote
> > assistance. It might work once as advertised but subsequent attempts to
> > connect to the remote Vista machine fail with message suggesting that the
> > other machine has close the remote assistance session down. I have better
> > success doing remote assistance against XP based systems from the same Vista
> > machine giving me the problems. Can anyone give me advice on what the problem
> > may be. When it works it's a great facility but it doesn't work that often!
>
>