First of all I have Windows 2000 Pro with sp4, after trying everything and
not fixing the problem I was to the point of reinstalling everything again.
I did exactly what I read here in this forums, first uninstall kb897715 and
reboot then install kb823353.
everytime I tried to install kb823353 this came up (This update requieres
outlook express 6.0 service pack 1 to be installed) ahhhhhhhh I am confused!
Here is what I did that finally fixed my
problem........................................... ..........
1. Uninstall kb897715 (dont have to reboot yet)
2. Download updates kb823353 and kb897715 from this forum or download center
and save them on the desktop.
3. Now reboot your computer and go into safe mode
4. Once windows is in safe mode double click on kb823353 to install
5. Restart your computer and once windows is loaded double click on kb897715
6. Thats it, it worked for me I hope this helps. IzzyG
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