Restart Problem after Dec Updates

After installing the December updates, my wife's XP laptop is not booting up
properly.
First thing I noticed is that the McAfee Security fails to start.
Other applications just hang.
On Restart, rundll32.exe is "not responding" and
it takes a long time at "Saving Your Settings".
Sometimes, but not often, a start up is OK.

Which Update is causing the problem?

An 'issue' with McAfee is the culprit. First, suggest you use Internet
Explorer and have the system scanned to see if this issue is due to the
presence of malware: http://onecare.live.com/site/en-us/center/howsafe.htm

IF no malware is detected, next try a Repair of McAfee from Add/Remove
Programs in the Control Panel.
If that brings no joy, then uninstall McAfee from within Add/Remove;
reboot, and then run the McAfee removal tool:
http://service.mcafee.com/FAQDocumen...33&id=TS100507

> Running the McAfee Consumer Product Removal tool (MCPR.exe) removes all 2005, 2006, 2007, and 2008
> versions of McAfee consumer products


MCPR.exe
http://download.mcafee.com/products/...tches/MCPR.exe

Reinstall McAfee now.


MowGreen [MVP 2003-2009]
===============
*-343-* FDNY
Never Forgotten
===============



Ray A wrote:

> After installing the December updates, my wife's XP laptop is not booting up
> properly.
> First thing I noticed is that the McAfee Security fails to start.
> Other applications just hang.
> On Restart, rundll32.exe is "not responding" and
> it takes a long time at "Saving Your Settings".
> Sometimes, but not often, a start up is OK.
>
> Which Update is causing the problem?

It does seem that McAfee is the culprit.
I restored the System to before the Updates, and
McAfee FIX could not complete updating itself.
So, will follow the reinstall instructions you have provided.
Thanks,


"MowGreen [MVP]" wrote:

> An 'issue' with McAfee is the culprit. First, suggest you use Internet
> Explorer and have the system scanned to see if this issue is due to the
> presence of malware: http://onecare.live.com/site/en-us/center/howsafe.htm
>
> IF no malware is detected, next try a Repair of McAfee from Add/Remove
> Programs in the Control Panel.
> If that brings no joy, then uninstall McAfee from within Add/Remove;
> reboot, and then run the McAfee removal tool:
> http://service.mcafee.com/FAQDocumen...33&id=TS100507
>
> > Running the McAfee Consumer Product Removal tool (MCPR.exe) removes all 2005, 2006, 2007, and 2008
> > versions of McAfee consumer products
>
>
> MCPR.exe
> http://download.mcafee.com/products/...tches/MCPR.exe
>
> Reinstall McAfee now.
>
>
> MowGreen [MVP 2003-2009]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
>
> Ray A wrote:
>
> > After installing the December updates, my wife's XP laptop is not booting up
> > properly.
> > First thing I noticed is that the McAfee Security fails to start.
> > Other applications just hang.
> > On Restart, rundll32.exe is "not responding" and
> > it takes a long time at "Saving Your Settings".
> > Sometimes, but not often, a start up is OK.
> >
> > Which Update is causing the problem?
>

I have uninstalled McAfee and run the Removal Tool; however, I am still
gettting the occasional hang of Outlook Express and the rundll32.exe is "not
responding" on restart.
Any more suggestions?


"MowGreen [MVP]" wrote:

> An 'issue' with McAfee is the culprit. First, suggest you use Internet
> Explorer and have the system scanned to see if this issue is due to the
> presence of malware: http://onecare.live.com/site/en-us/center/howsafe.htm
>
> IF no malware is detected, next try a Repair of McAfee from Add/Remove
> Programs in the Control Panel.
> If that brings no joy, then uninstall McAfee from within Add/Remove;
> reboot, and then run the McAfee removal tool:
> http://service.mcafee.com/FAQDocumen...33&id=TS100507
>
> > Running the McAfee Consumer Product Removal tool (MCPR.exe) removes all 2005, 2006, 2007, and 2008
> > versions of McAfee consumer products
>
>
> MCPR.exe
> http://download.mcafee.com/products/...tches/MCPR.exe
>
> Reinstall McAfee now.
>
>
> MowGreen [MVP 2003-2009]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
>
> Ray A wrote:
>
> > After installing the December updates, my wife's XP laptop is not booting up
> > properly.
> > First thing I noticed is that the McAfee Security fails to start.
> > Other applications just hang.
> > On Restart, rundll32.exe is "not responding" and
> > it takes a long time at "Saving Your Settings".
> > Sometimes, but not often, a start up is OK.
> >
> > Which Update is causing the problem?
>

Did you have the system scanned by the OneCare safety scanner as
requested, Ray ?
http://onecare.live.com/site/en-us/center/howsafe.htm

MowGreen [MVP 2003-2009]
===============
*-343-* FDNY
Never Forgotten
===============



Ray A wrote:
> I have uninstalled McAfee and run the Removal Tool; however, I am still
> gettting the occasional hang of Outlook Express and the rundll32.exe is "not
> responding" on restart.
> Any more suggestions?
>
>
> "MowGreen [MVP]" wrote:
>
>
>>An 'issue' with McAfee is the culprit. First, suggest you use Internet
>>Explorer and have the system scanned to see if this issue is due to the
>>presence of malware: http://onecare.live.com/site/en-us/center/howsafe.htm
>>
>>IF no malware is detected, next try a Repair of McAfee from Add/Remove
>>Programs in the Control Panel.
>>If that brings no joy, then uninstall McAfee from within Add/Remove;
>>reboot, and then run the McAfee removal tool:
>>http://service.mcafee.com/FAQDocumen...33&id=TS100507
>>
>>
>>>Running the McAfee Consumer Product Removal tool (MCPR.exe) removes all 2005, 2006, 2007, and 2008
>>>versions of McAfee consumer products
>>
>>
>>MCPR.exe
>>http://download.mcafee.com/products/...tches/MCPR.exe
>>
>>Reinstall McAfee now.
>>
>>
>>MowGreen [MVP 2003-2009]
>>===============
>> *-343-* FDNY
>>Never Forgotten
>>===============
>>
>>
>>
>>Ray A wrote:
>>
>>
>>>After installing the December updates, my wife's XP laptop is not booting up
>>>properly.
>>>First thing I noticed is that the McAfee Security fails to start.
>>>Other applications just hang.
>>>On Restart, rundll32.exe is "not responding" and
>>>it takes a long time at "Saving Your Settings".
>>>Sometimes, but not often, a start up is OK.
>>>
>>>Which Update is causing the problem?
>>

No, stuck on the download then failed.
"Windows OneCare Safety Scanner experienced ... Error # 0x0840245"

Also, after removing McAfee, I could not reinstall it either.
Ray A.

"MowGreen [MVP]" wrote:

> Did you have the system scanned by the OneCare safety scanner as
> requested, Ray ?
> http://onecare.live.com/site/en-us/center/howsafe.htm
>
> MowGreen [MVP 2003-2009]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
> Ray A wrote:
> > I have uninstalled McAfee and run the Removal Tool; however, I am still
> > gettting the occasional hang of Outlook Express and the rundll32.exe is "not
> > responding" on restart.
> > Any more suggestions?
> >
> > "MowGreen [MVP]" wrote:
> >
> >>An 'issue' with McAfee is the culprit. First, suggest you use Internet
> >>Explorer and have the system scanned to see if this issue is due to the
> >>presence of malware: http://onecare.live.com/site/en-us/center/howsafe.htm
> >>
> >>IF no malware is detected, next try a Repair of McAfee from Add/Remove
> >>Programs in the Control Panel.
> >>If that brings no joy, then uninstall McAfee from within Add/Remove;
> >>reboot, and then run the McAfee removal tool:
> >>http://service.mcafee.com/FAQDocumen...33&id=TS100507
> >>
> >>>Running the McAfee Consumer Product Removal tool (MCPR.exe) removes all 2005, 2006, 2007, and 2008
> >>>versions of McAfee consumer products
> >>
> >>MCPR.exe
> >>http://download.mcafee.com/products/...tches/MCPR.exe
> >>
> >>Reinstall McAfee now.
> >>
> >>MowGreen [MVP 2003-2009]
> >>===============
> >> *-343-* FDNY
> >>Never Forgotten
> >>===============
> >>
> >>Ray A wrote:
> >>
> >>>After installing the December updates, my wife's XP laptop is not booting up
> >>>properly.
> >>>First thing I noticed is that the McAfee Security fails to start.
> >>>Other applications just hang.
> >>>On Restart, rundll32.exe is "not responding" and
> >>>it takes a long time at "Saving Your Settings".
> >>>Sometimes, but not often, a start up is OK.
> >>>
> >>>Which Update is causing the problem?
> >>
>

The XP System is still erratic, but more stable today.
I was able to download and run the OneCare Safety Scanner.
It posted no information, so I suppose that is good news!
Now what?
Ray A.

"MowGreen [MVP]" wrote:

> Did you have the system scanned by the OneCare safety scanner as
> requested, Ray ?
> http://onecare.live.com/site/en-us/center/howsafe.htm
>
> MowGreen [MVP 2003-2009]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
> Ray A wrote:
> > I have uninstalled McAfee and run the Removal Tool; however, I am still
> > gettting the occasional hang of Outlook Express and the rundll32.exe is "not
> > responding" on restart.
> > Any more suggestions?
> >
> > "MowGreen [MVP]" wrote:
> >
> >>An 'issue' with McAfee is the culprit. First, suggest you use Internet
> >>Explorer and have the system scanned to see if this issue is due to the
> >>presence of malware: http://onecare.live.com/site/en-us/center/howsafe.htm
> >>
> >>IF no malware is detected, next try a Repair of McAfee from Add/Remove
> >>Programs in the Control Panel.
> >>If that brings no joy, then uninstall McAfee from within Add/Remove;
> >>reboot, and then run the McAfee removal tool:
> >>http://service.mcafee.com/FAQDocumen...33&id=TS100507
> >>
> >>>Running the McAfee Consumer Product Removal tool (MCPR.exe) removes all 2005, 2006, 2007, and 2008
> >>>versions of McAfee consumer products
> >>
> >>MCPR.exe
> >>http://download.mcafee.com/products/...tches/MCPR.exe
> >>
> >>Reinstall McAfee now.
> >>
> >>MowGreen [MVP 2003-2009]
> >>===============
> >> *-343-* FDNY
> >>Never Forgotten
> >>===============
> >>
> >>Ray A wrote:
> >>
> >>>After installing the December updates, my wife's XP laptop is not booting up
> >>>properly.
> >>>First thing I noticed is that the McAfee Security fails to start.
> >>>Other applications just hang.
> >>>On Restart, rundll32.exe is "not responding" and
> >>>it takes a long time at "Saving Your Settings".
> >>>Sometimes, but not often, a start up is OK.
> >>>
> >>>Which Update is causing the problem?
> >>
>

Not really, Ray. We need to make sure that malware is not causing all
these issues.
Either have the system scanned here:
http://usa.kaspersky.com/products_se...us-scanner.php

Or, seek assistance from a reputable anti-malware forum. At the very
least, you'll be able to determine that the issues are not related to
malware:

http://www.atribune.org/forums/index.php?showforum=9
http://aumha.net/viewforum.php?f=30
http://www.bleepingcomputer.com/forums/forum22.html
http://www.dslreports.com/forum/cleanup
http://www.cybertechhelp.com/forums/...splay.php?f=25
http://www.geekstogo.com/forum/Malwa..._Here-f37.html
http://gladiator-antivirus.com/forum...?showforum=170
http://spywarehammer.com/simplemachi...php?board=10.0
http://spywarewarrior.com/viewforum.php?f=5

*Please* read the guidelines of the forum of your choice prior to posting.

If you choose the Kaspersky online scan, please save the scan log and
include it in your reply. Here's a short tutorial for using the scanner
and saving the scan log:
http://aumha.net/viewtopic.php?f=43&t=15574

MowGreen [MVP 2003-2009]
===============
*-343-* FDNY
Never Forgotten
===============



Ray A wrote:
> The XP System is still erratic, but more stable today.
> I was able to download and run the OneCare Safety Scanner.
> It posted no information, so I suppose that is good news!
> Now what?
> Ray A.
>
> "MowGreen [MVP]" wrote:
>
>
>>Did you have the system scanned by the OneCare safety scanner as
>>requested, Ray ?
>>http://onecare.live.com/site/en-us/center/howsafe.htm
>>
>>MowGreen [MVP 2003-2009]
>>===============
>> *-343-* FDNY
>>Never Forgotten
>>===============
>>
>>Ray A wrote:
>>
>>>I have uninstalled McAfee and run the Removal Tool; however, I am still
>>>gettting the occasional hang of Outlook Express and the rundll32.exe is "not
>>>responding" on restart.
>>>Any more suggestions?
>>>
>>>"MowGreen [MVP]" wrote:
>>>
>>>
>>>>An 'issue' with McAfee is the culprit. First, suggest you use Internet
>>>>Explorer and have the system scanned to see if this issue is due to the
>>>>presence of malware: http://onecare.live.com/site/en-us/center/howsafe.htm
>>>>
>>>>IF no malware is detected, next try a Repair of McAfee from Add/Remove
>>>>Programs in the Control Panel.
>>>>If that brings no joy, then uninstall McAfee from within Add/Remove;
>>>>reboot, and then run the McAfee removal tool:
>>>>http://service.mcafee.com/FAQDocumen...33&id=TS100507
>>>>
>>>>
>>>>>Running the McAfee Consumer Product Removal tool (MCPR.exe) removes all 2005, 2006, 2007, and 2008
>>>>>versions of McAfee consumer products
>>>>
>>>>MCPR.exe
>>>>http://download.mcafee.com/products/...tches/MCPR.exe
>>>>
>>>>Reinstall McAfee now.
>>>>
>>>>MowGreen [MVP 2003-2009]
>>>>===============
>>>> *-343-* FDNY
>>>>Never Forgotten
>>>>===============
>>>>
>>>>Ray A wrote:
>>>>
>>>>
>>>>>After installing the December updates, my wife's XP laptop is not booting up
>>>>>properly.
>>>>>First thing I noticed is that the McAfee Security fails to start.
>>>>>Other applications just hang.
>>>>>On Restart, rundll32.exe is "not responding" and
>>>>>it takes a long time at "Saving Your Settings".
>>>>>Sometimes, but not often, a start up is OK.
>>>>>
>>>>>Which Update is causing the problem?
>>>>

I restored her system to a full day before the December updates and the
system seems stable and removed McAfee again. She is actually getting some
work done today so I can not run the Kaspersky scan until later tonight.
I have checked the rundll32.exe and there is only one in Windows/System32,
is the 32K size and belongs to Microsoft, so I do not suspect malware or a
virus.
Just an update glitch.

Also, where is the OneCare Safety Scan log?

"MowGreen [MVP]" wrote:

> Not really, Ray. We need to make sure that malware is not causing all
> these issues.
> Either have the system scanned here:
> http://usa.kaspersky.com/products_se...us-scanner.php
>
> Or, seek assistance from a reputable anti-malware forum. At the very
> least, you'll be able to determine that the issues are not related to
> malware:
>
> http://www.atribune.org/forums/index.php?showforum=9
> http://aumha.net/viewforum.php?f=30
> http://www.bleepingcomputer.com/forums/forum22.html
> http://www.dslreports.com/forum/cleanup
> http://www.cybertechhelp.com/forums/...splay.php?f=25
> http://www.geekstogo.com/forum/Malwa..._Here-f37.html
> http://gladiator-antivirus.com/forum...?showforum=170
> http://spywarehammer.com/simplemachi...php?board=10.0
> http://spywarewarrior.com/viewforum.php?f=5
>
> *Please* read the guidelines of the forum of your choice prior to posting.
>
> If you choose the Kaspersky online scan, please save the scan log and
> include it in your reply. Here's a short tutorial for using the scanner
> and saving the scan log:
> http://aumha.net/viewtopic.php?f=43&t=15574
>
> MowGreen [MVP 2003-2009]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
>
> Ray A wrote:
> > The XP System is still erratic, but more stable today.
> > I was able to download and run the OneCare Safety Scanner.
> > It posted no information, so I suppose that is good news!
> > Now what?
> > Ray A.
> >
> > "MowGreen [MVP]" wrote:
> >
> >
> >>Did you have the system scanned by the OneCare safety scanner as
> >>requested, Ray ?
> >>http://onecare.live.com/site/en-us/center/howsafe.htm
> >>
> >>MowGreen [MVP 2003-2009]
> >>===============
> >> *-343-* FDNY
> >>Never Forgotten
> >>===============
> >>
> >>Ray A wrote:
> >>
> >>>I have uninstalled McAfee and run the Removal Tool; however, I am still
> >>>gettting the occasional hang of Outlook Express and the rundll32.exe is "not
> >>>responding" on restart.
> >>>Any more suggestions?
> >>>
> >>>"MowGreen [MVP]" wrote:
> >>>
> >>>
> >>>>An 'issue' with McAfee is the culprit. First, suggest you use Internet
> >>>>Explorer and have the system scanned to see if this issue is due to the
> >>>>presence of malware: http://onecare.live.com/site/en-us/center/howsafe.htm
> >>>>
> >>>>IF no malware is detected, next try a Repair of McAfee from Add/Remove
> >>>>Programs in the Control Panel.
> >>>>If that brings no joy, then uninstall McAfee from within Add/Remove;
> >>>>reboot, and then run the McAfee removal tool:
> >>>>http://service.mcafee.com/FAQDocumen...33&id=TS100507
> >>>>
> >>>>
> >>>>>Running the McAfee Consumer Product Removal tool (MCPR.exe) removes all 2005, 2006, 2007, and 2008
> >>>>>versions of McAfee consumer products
> >>>>
> >>>>MCPR.exe
> >>>>http://download.mcafee.com/products/...tches/MCPR.exe
> >>>>
> >>>>Reinstall McAfee now.
> >>>>
> >>>>MowGreen [MVP 2003-2009]
> >>>>===============
> >>>> *-343-* FDNY
> >>>>Never Forgotten
> >>>>===============
> >>>>
> >>>>Ray A wrote:
> >>>>
> >>>>
> >>>>>After installing the December updates, my wife's XP laptop is not booting up
> >>>>>properly.
> >>>>>First thing I noticed is that the McAfee Security fails to start.
> >>>>>Other applications just hang.
> >>>>>On Restart, rundll32.exe is "not responding" and
> >>>>>it takes a long time at "Saving Your Settings".
> >>>>>Sometimes, but not often, a start up is OK.
> >>>>>
> >>>>>Which Update is causing the problem?
> >>>>
>

Just as I thought, the system is not infecred!
It is a problem with one of the December updates.
Which one?
-----------------------------------------------------------------
KASPERSKY ONLINE SCANNER 7 REPORT
Thursday, December 18, 2008
Operating System: Microsoft Windows XP Home Edition Service Pack 3 (build
2600)
Kaspersky Online Scanner 7 version: 7.0.25.0
Program database last update: Thursday, December 18, 2008 04:53:51
Records in database: 1474864
-----------------------------------------------------------------
Scan settings:
Scan using the following database: extended
Scan archives: yes
Scan mail databases: yes
Scan area - Critical Areas:
C:\Documents and Settings\All Users\Start Menu\Programs\Startup
C:\Documents and Settings\Sandra\Start Menu\Programs\Startup
C:\Program Files
C:\WINDOWS
Scan statistics:
Files scanned: 42790
Threat name: 0
Infected objects: 0
Suspicious objects: 0
Duration of the scan: 00:56:18
No malware has been detected. The scan area is clean.
The selected area was scanned.


"MowGreen [MVP]" wrote:

> Not really, Ray. We need to make sure that malware is not causing all
> these issues.
> Either have the system scanned here:
> http://usa.kaspersky.com/products_se...us-scanner.php
>
> Or, seek assistance from a reputable anti-malware forum. At the very
> least, you'll be able to determine that the issues are not related to
> malware:
>
> http://www.atribune.org/forums/index.php?showforum=9
> http://aumha.net/viewforum.php?f=30
> http://www.bleepingcomputer.com/forums/forum22.html
> http://www.dslreports.com/forum/cleanup
> http://www.cybertechhelp.com/forums/...splay.php?f=25
> http://www.geekstogo.com/forum/Malwa..._Here-f37.html
> http://gladiator-antivirus.com/forum...?showforum=170
> http://spywarehammer.com/simplemachi...php?board=10.0
> http://spywarewarrior.com/viewforum.php?f=5
>
> *Please* read the guidelines of the forum of your choice prior to posting.
>
> If you choose the Kaspersky online scan, please save the scan log and
> include it in your reply. Here's a short tutorial for using the scanner
> and saving the scan log:
> http://aumha.net/viewtopic.php?f=43&t=15574
>
> MowGreen [MVP 2003-2009]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
>
> Ray A wrote:
> > The XP System is still erratic, but more stable today.
> > I was able to download and run the OneCare Safety Scanner.
> > It posted no information, so I suppose that is good news!
> > Now what?
> > Ray A.
> >
> > "MowGreen [MVP]" wrote:
> >
> >
> >>Did you have the system scanned by the OneCare safety scanner as
> >>requested, Ray ?
> >>http://onecare.live.com/site/en-us/center/howsafe.htm
> >>
> >>MowGreen [MVP 2003-2009]
> >>===============
> >> *-343-* FDNY
> >>Never Forgotten
> >>===============
> >>
> >>Ray A wrote:
> >>
> >>>I have uninstalled McAfee and run the Removal Tool; however, I am still
> >>>gettting the occasional hang of Outlook Express and the rundll32.exe is "not
> >>>responding" on restart.
> >>>Any more suggestions?
> >>>
> >>>"MowGreen [MVP]" wrote:
> >>>
> >>>
> >>>>An 'issue' with McAfee is the culprit. First, suggest you use Internet
> >>>>Explorer and have the system scanned to see if this issue is due to the
> >>>>presence of malware: http://onecare.live.com/site/en-us/center/howsafe.htm
> >>>>
> >>>>IF no malware is detected, next try a Repair of McAfee from Add/Remove
> >>>>Programs in the Control Panel.
> >>>>If that brings no joy, then uninstall McAfee from within Add/Remove;
> >>>>reboot, and then run the McAfee removal tool:
> >>>>http://service.mcafee.com/FAQDocumen...33&id=TS100507
> >>>>
> >>>>
> >>>>>Running the McAfee Consumer Product Removal tool (MCPR.exe) removes all 2005, 2006, 2007, and 2008
> >>>>>versions of McAfee consumer products
> >>>>
> >>>>MCPR.exe
> >>>>http://download.mcafee.com/products/...tches/MCPR.exe
> >>>>
> >>>>Reinstall McAfee now.
> >>>>
> >>>>MowGreen [MVP 2003-2009]
> >>>>===============
> >>>> *-343-* FDNY
> >>>>Never Forgotten
> >>>>===============
> >>>>
> >>>>Ray A wrote:
> >>>>
> >>>>
> >>>>>After installing the December updates, my wife's XP laptop is not booting up
> >>>>>properly.
> >>>>>First thing I noticed is that the McAfee Security fails to start.
> >>>>>Other applications just hang.
> >>>>>On Restart, rundll32.exe is "not responding" and
> >>>>>it takes a long time at "Saving Your Settings".
> >>>>>Sometimes, but not often, a start up is OK.
> >>>>>
> >>>>>Which Update is causing the problem?
> >>>>
>