SBS 2003 - Login Screen disappears (Gray screen)

Hi,

I have an ML350 G5, SBS 2003 R2 (Fully serviced packed + patches)
Once a week (Random Day) the server will lose the log on box and slowly
stops to respond, the only way to correct the problem is to hard reboot the
server then it is fine again.

I have gone through event viewer and I can’t see anything that pin points it
but one error that occurred once saying explorer.exe hung.
Anyone got any ideas?

Thanks

Have you tried accessing the SBS by RDP from a workstation when it seems
unresponsive at the console?

"Jamesh1985" <> wrote in message
news:3777931F-7437-42E3-9B45-...
> Hi,
>
> I have an ML350 G5, SBS 2003 R2 (Fully serviced packed + patches)
> Once a week (Random Day) the server will lose the log on box and slowly
> stops to respond, the only way to correct the problem is to hard reboot
> the
> server then it is fine again.
>
> I have gone through event viewer and I can't see anything that pin points
> it
> but one error that occurred once saying explorer.exe hung.
> Anyone got any ideas?
>
> Thanks
>

Hi, Yes i have it also just goes to a gray screen, it is like a background
service locks up.


"SteveB" wrote:

> Have you tried accessing the SBS by RDP from a workstation when it seems
> unresponsive at the console?
>
> "Jamesh1985" <> wrote in message
> news:3777931F-7437-42E3-9B45-...
> > Hi,
> >
> > I have an ML350 G5, SBS 2003 R2 (Fully serviced packed + patches)
> > Once a week (Random Day) the server will lose the log on box and slowly
> > stops to respond, the only way to correct the problem is to hard reboot
> > the
> > server then it is fine again.
> >
> > I have gone through event viewer and I can't see anything that pin points
> > it
> > but one error that occurred once saying explorer.exe hung.
> > Anyone got any ideas?
> >
> > Thanks
> >
>
>
>

I do not have the answer but wanted to state that this is happening to us as
well on Windows Server 2003 Standard Edition. We remote desktop, just gray.
When I go to console it is just Gray. We hit Ctrl Alt Del, nothing happens.
When trying to reboot remotely we get a shutdown is in progress 1115. I
tried to bing this and get people talking but no solutions.

"Jamesh1985" wrote:

> Hi, Yes i have it also just goes to a gray screen, it is like a background
> service locks up.
>
>
> "SteveB" wrote:
>
> > Have you tried accessing the SBS by RDP from a workstation when it seems
> > unresponsive at the console?
> >
> > "Jamesh1985" <> wrote in message
> > news:3777931F-7437-42E3-9B45-...
> > > Hi,
> > >
> > > I have an ML350 G5, SBS 2003 R2 (Fully serviced packed + patches)
> > > Once a week (Random Day) the server will lose the log on box and slowly
> > > stops to respond, the only way to correct the problem is to hard reboot
> > > the
> > > server then it is fine again.
> > >
> > > I have gone through event viewer and I can't see anything that pin points
> > > it
> > > but one error that occurred once saying explorer.exe hung.
> > > Anyone got any ideas?
> > >
> > > Thanks
> > >
> >
> >
> >

I had this happen once, fortunately after a hard reboot I haven't seen it
since.

When you try and RDP from a client make sure you do NOT have the /console
(or /admin for newer RDP versions) in your RDP command line. I was able to
get in that way and found the console session was stuck, couldn't log it out
or reboot (it went through the motions but did nothing). Since yours is
repeatable maybe you can try manually shutting down services (or killing
processes if you know what you are doing) before trying to reboot to see
what the culprit is (check memory usage as well).

You may want to do a scan with malwarebytes and verify you are clean,
especially if you ever surf from the server.

--
Allan Williams




Jamesh1985 wrote:
> Hi,
>
> I have an ML350 G5, SBS 2003 R2 (Fully serviced packed + patches)
> Once a week (Random Day) the server will lose the log on box and
> slowly stops to respond, the only way to correct the problem is to
> hard reboot the server then it is fine again.
>
> I have gone through event viewer and I can't see anything that pin
> points it but one error that occurred once saying explorer.exe hung.
> Anyone got any ideas?
>
> Thanks

In the 3 cases we have seen we hard booted and it came up fine. It seems that
when we install Windows Critical Updates or via WSUS when the server states
it wants to reboot we run into this at times.

"Al Williams" wrote:

> I had this happen once, fortunately after a hard reboot I haven't seen it
> since.
>
> When you try and RDP from a client make sure you do NOT have the /console
> (or /admin for newer RDP versions) in your RDP command line. I was able to
> get in that way and found the console session was stuck, couldn't log it out
> or reboot (it went through the motions but did nothing). Since yours is
> repeatable maybe you can try manually shutting down services (or killing
> processes if you know what you are doing) before trying to reboot to see
> what the culprit is (check memory usage as well).
>
> You may want to do a scan with malwarebytes and verify you are clean,
> especially if you ever surf from the server.
>
> --
> Allan Williams
>
>
>
>
> Jamesh1985 wrote:
> > Hi,
> >
> > I have an ML350 G5, SBS 2003 R2 (Fully serviced packed + patches)
> > Once a week (Random Day) the server will lose the log on box and
> > slowly stops to respond, the only way to correct the problem is to
> > hard reboot the server then it is fine again.
> >
> > I have gone through event viewer and I can't see anything that pin
> > points it but one error that occurred once saying explorer.exe hung.
> > Anyone got any ideas?
> >
> > Thanks
>
>
>

Hello,

Thank you for posting here.

According to your description, I understand that:

The login screen disappear when you start the SBS 2003.

If I have misunderstood the problem, please don't hesitate to let me know.

First of all, to isolate the issue from any 3 party software that prevent
the services from starting, you may consider booting the server into a
Clean Boot environment to see whether it works:

1. Click Start, click Run, type "msconfig" (without the quotation marks) in
the Open box, and then click OK.
2. In the Startup tab, click the "Disable All" button.
3. In the Services tab, check the "Hide All Microsoft Services" checkbox,
and then click the "Disable All" button.
4. Click OK and restart your computer.

If the issue disappear with clean boot, it indicates that some
software/updates crash the login dialog. You can uninstall recently
installed software/updates one by one to find out the culprit.

If the error persists, please collect the following information for further
investigation:

1. Collect the Winlogon.log and USERENV.log for further troubleshooting.

How to enable user environment debug logging in retail builds of Windows
http://support.microsoft.com/kb/221833

Interpreting Security Settings log files
http://technet.microsoft.com/en-us/l...54(WS.10).aspx


Hope it helps. If you have any questions or concerns, please do not
hesitate to let me know.



Best regards,

Miles Li

Microsoft Online Newsgroup Support

================================================== ================
Please post your SBS 2008 related questions to the SBS newsgroup on Connect
website:
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08-newsgroups.aspx
================================================== ================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
================================================== ================
This posting is provided "AS IS" with no warranties, and confers no rights.
================================================== ================

Have you found a solution for this issue yet. I have had the same issue on
several servers for 3 or 4 weeks. I've not found an anser on the web yest our
servers are win 2003 R2 stanadard.

"Jamesh1985" wrote:

> Hi,
>
> I have an ML350 G5, SBS 2003 R2 (Fully serviced packed + patches)
> Once a week (Random Day) the server will lose the log on box and slowly
> stops to respond, the only way to correct the problem is to hard reboot the
> server then it is fine again.
>
> I have gone through event viewer and I can’t see anything that pin points it
> but one error that occurred once saying explorer.exe hung.
> Anyone got any ideas?
>
> Thanks
>

There is Windows 2003 R2 Standard, with all patches installed, last time i had installed some security update, but had not restarted machine at the time it was asked, what the problem can be ? Problem is that i can restart it manualy, just have to ride there ~800kms



crlove72 wrote:

Have you found a solution for this issue yet.
30-???-09

Have you found a solution for this issue yet. I have had the same issue o
several servers for 3 or 4 weeks. I have not found an anser on the web yest ou
servers are win 2003 R2 stanadard

"Jamesh1985" wrote:

Previous Posts In This Thread:

On 15 ???????? 2009 ?. 4:41
Jamesh1985 wrote:

SBS 2003 - Login Screen disappears (Gray screen)
Hi

I have an ML350 G5, SBS 2003 R2 (Fully serviced packed + patches
Once a week (Random Day) the server will lose the log on box and slowl
stops to respond, the only way to correct the problem is to hard reboot th
server then it is fine again

I have gone through event viewer and I can???t see anything that pin points i
but one error that occurred once saying explorer.exe hung
Anyone got any ideas

Thanks

On 15 ???????? 2009 ?. 10:46
SteveB wrote:

Have you tried accessing the SBS by RDP from a workstation when it seems
Have you tried accessing the SBS by RDP from a workstation when it seem
unresponsive at the console?

On 15 ???????? 2009 ?. 11:03
Jamesh1985 wrote:

Hi, Yes i have it also just goes to a gray screen, it is like a background
Hi, Yes i have it also just goes to a gray screen, it is like a backgroun
service locks up

"SteveB" wrote:

On 15 ???????? 2009 ?. 14:05
Kevin wrote:

I do not have the answer but wanted to state that this is happening to us as
I do not have the answer but wanted to state that this is happening to us a
well on Windows Server 2003 Standard Edition. We remote desktop, just gray
When I go to console it is just Gray. We hit Ctrl Alt Del, nothing happens
When trying to reboot remotely we get a shutdown is in progress 1115.
tried to bing this and get people talking but no solutions

"Jamesh1985" wrote:

On 15 ???????? 2009 ?. 17:13
Al Williams wrote:

I had this happen once, fortunately after a hard reboot I haven't seen it
I had this happen once, fortunately after a hard reboot I have not seen i
since

When you try and RDP from a client make sure you do NOT have the /consol
(or /admin for newer RDP versions) in your RDP command line. I was able t
get in that way and found the console session was stuck, could not log it ou
or reboot (it went through the motions but did nothing). Since yours i
repeatable maybe you can try manually shutting down services (or killin
processes if you know what you are doing) before trying to reboot to se
what the culprit is (check memory usage as well)

You may want to do a scan with malwarebytes and verify you are clean
especially if you ever surf from the server

-
Allan William


Jamesh1985 wrote:

On 15 ???????? 2009 ?. 17:40
Kevin wrote:

In the 3 cases we have seen we hard booted and it came up fine.
In the 3 cases we have seen we hard booted and it came up fine. It seems tha
when we install Windows Critical Updates or via WSUS when the server state
it wants to reboot we run into this at times

"Al Williams" wrote:

On 16 ???????? 2009 ?. 6:43
v-milel wrote:

Hello,Thank you for posting here.
Hello

Thank you for posting here

According to your description, I understand that

The login screen disappear when you start the SBS 2003

If I have misunderstood the problem, please do not hesitate to let me know

First of all, to isolate the issue from any 3 party software that preven
the services from starting, you may consider booting the server into
Clean Boot environment to see whether it works

1. Click Start, click Run, type "msconfig" (without the quotation marks) i
the Open box, and then click OK
2. In the Startup tab, click the "Disable All" button
3. In the Services tab, check the "Hide All Microsoft Services" checkbox
and then click the "Disable All" button
4. Click OK and restart your computer

If the issue disappear with clean boot, it indicates that some
software/updates crash the login dialog. You can uninstall recently
installed software/updates one by one to find out the culprit.

If the error persists, please collect the following information for further
investigation:

1. Collect the Winlogon.log and USERENV.log for further troubleshooting.

How to enable user environment debug logging in retail builds of Windows
http://support.microsoft.com/kb/221833

Interpreting Security Settings log files
http://technet.microsoft.com/en-us/l...54(WS.10).aspx


Hope it helps. If you have any questions or concerns, please do not
hesitate to let me know.



Best regards,

Miles Li

Microsoft Online Newsgroup Support

================================================== ================
Please post your SBS 2008 related questions to the SBS newsgroup on Connect
website:
https://connect.microsoft.com/sbs08/...i/default.aspx


Please post your EBS related questions to the EBS newsgroup on Connect
website:
https://connect.microsoft.com/ebs08/...i/default.aspx


If you want to use a newsreader other than a web forum to access these
newsgroups,
please refer to the following blog to apply NNTP password and configure a
newsreader:
http://msmvps.com/blogs/bradley/arch...for-the-sbs-20
08-newsgroups.aspx
================================================== ================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
================================================== ================
This posting is provided "AS IS" with no warranties, and confers no rights.
================================================== ================

On 30 ???????? 2009 ?. 11:21
crlove72 wrote:

Have you found a solution for this issue yet.
Have you found a solution for this issue yet. I have had the same issue on
several servers for 3 or 4 weeks. I have not found an anser on the web yest our
servers are win 2003 R2 stanadard.

"Jamesh1985" wrote:

EggHeadCafe - Software Developer Portal of Choice
Programming ASP.NET
http://www.eggheadcafe.com/tutorials...ng-aspnet.aspx