SBS2003, Exchange 2003 & Mobile ActiveSync

"charles_nana" <> wrote in message
news:...
>
> Hi Ace,
> yes I am using https://mail.mydomain.com/exchange to connect. When I
> try with Firefox it works. I think this behaviour explained in
> http://support.microsoft.com/kb/280823 some thing to do with HTTP-DAV
>
> Thanks for your help.
>
> Charles
>
>
> --
> charles_nana
> ------------------------------------------------------------------------

I think it may be something else, such as if:

1. You are using ISA where the OWA wasn't published correctly,
2. The system was upgraded from 2000 (which I assume you had migrated, not
upgraded from if you did have 2000)
3. SSL is enabled on every sub web in IIS under the default website
4. Permissions were altered.

Keep in mind, OWA works 'out of the box' for IE clients. If it doesn't,
something was altered or may be corrupted. Based on what I mentioned, as
well as the article, can you pinpoint which of them apply to what may have
caused this?

Have you re-ran the wizard to reset the settings?

Ace

Hi Charles,

Sorry for my late response.

If other web browser works fine and issue only occurs when using IE to access OWA website externally, then you may go ahead to follow KB280823 to troubleshoot this issue.

As Ace indicated, if you have not tried rerun CEICW, please give it a try first. Meanwhile, just for your reference, here are some articles about how to reset the Exchange OWA
virtual directories on SBS:


Virtual Internet Information Services (IIS) Directories That Are Used by Outlook Web Access in Exchange Server 2003
<http://support.microsoft.com/kb/821898/en-us>

How to reset the default virtual directories that are required to provide Outlook Web Access, Exchange ActiveSync, and Outlook Mobile Access services in Exchange 2003
<http://support.microsoft.com/kb/883380/en-us>

Hope this helps.


Best regards,
Robbin Meng(MSFT)
Microsoft Online Newsgroup Support

"charles_nana" <> wrote in message
news:...
>
> Hi Ace,
> Thanks for your suggestions.
> 1. There is no ISA server in the environment
> 2.It was not upgraded from 2000. OWA was working until I tried to
> configure Active Sync.
> 3. I checked the SSL certificate for evry web site under default. it
> was like this
> Exchange-OMA - No
> ExAdmin - Yes
> Exchange - Yes
> Public -Yes
> RPC - Yes
> RPC withCert -No
> tsweb -No
> 4. This might be true. How can I check the proper permission?
>
> I did not run the wizard to reset the configuration. That would be my
> last resort.
>
> Thank you
> Charles
>
>
> --
> charles_nana


Forgot to ask, what SP level is Exchange?

Do you have IP restrictions set in the Default Web Site? Look at the error
from the Microsoft Exchange Test site:
========
<h1>You are not authorized to view this page</h1>
The Web server you are attempting to reach has a list of IP addresses
that are not allowed to access the Web site, and the IP address of your
browsing computer is on this list.
<hr>
<p>Please try the following:</p>
<ul>
<li>Contact the Web site administrator if you believe you should be
able to view this directory or page.</li>
</ul>
<h2>HTTP Error 403.6 - Forbidden: IP address of the client has been
rejected.<br>Internet Information Services (IIS)</h2>
========

If you followed 817379, then that means you have Forms Based Authentication.
Is that correct?
If you have Forms Based Authentication set, I believe the wizard will
configure all of this for you and there's no need to do it this way.

The steps in 817379 are to create an additional subweb for ActiveSync so it
bypasses the Forms authentication. The steps in the article must be followed
step for step, including checking your spelling and case sensitivity when
creating the registry entries. If you do not follow all of the steps as
indicated, then it won't work.

Getting back to the wizard, You do know the wizard will set all this up for
you?
http://www.msexchange.org/tutorials/...rver-2003.html

Take a look at this, too, to see if it applies:

You receive an error message when you try to perform any editing tasks, or
you must click to enable the compose frame in Outlook Web Access:
http://support.microsoft.com/default.aspx/kb/911829/

Ace

""Robbin Meng [MSFT]"" <v-> wrote in message
news:...
>
> Hi Charles,
>
> Sorry for my late response.
>
> If other web browser works fine and issue only occurs when using IE to
> access OWA website externally, then you may go ahead to follow KB280823 to
> troubleshoot this issue.
>
> As Ace indicated, if you have not tried rerun CEICW, please give it a try
> first. Meanwhile, just for your reference, here are some articles about
> how to reset the Exchange OWA
> virtual directories on SBS:
>
>
> Virtual Internet Information Services (IIS) Directories That Are Used by
> Outlook Web Access in Exchange Server 2003
> <http://support.microsoft.com/kb/821898/en-us>
>
> How to reset the default virtual directories that are required to provide
> Outlook Web Access, Exchange ActiveSync, and Outlook Mobile Access
> services in Exchange 2003
> <http://support.microsoft.com/kb/883380/en-us>
>
> Hope this helps.
>
>
> Best regards,
> Robbin Meng(MSFT)
> Microsoft Online Newsgroup Support
>
>


Robbin,

I posted before seeing your post, but glad you posted KB280823. I actually
meant to post KB280823 instead of KB911829. I was looking at both of them,
but posted the wrong one.

That should be the one that will fix it, but I honestly think the re-running
the wizard will straighten out everything, unless of course something was
changed that the wizard can't address.

Ace

Hi Ace,

That's right. Hope the wizard would fix it. Let's wait for Charles' update.

Have a good day.

Best regards,
Robbin

"charles_nana" <> wrote in message
news:...
>
> Hi Ace and Robbin,
> I followed KB280823 and it fixed the issue. Thank both of you for
> valuable help. this is a great forum.
>
> Thanks and have a nice day.
>
> Charles
>
>
> --
> charles_nana
> ------------------------------------------------------------------------


Good to hear!

Ace

Hi Charles,

Glad to know the information was helpful. You are welcome.

Please do not hesitate to post in SBS newsgroup if you need any assistance in the future.

Cheers.


Best regards,
Robbin Meng(MSFT)
Microsoft Online Newsgroup Support